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Resolved! Double Charged

I upgraded my plan from 5gb at 3G speed to 5gb 4G speed a week after my renewal date. I decided to switch plans ASAP but I did not realize that I would be charged again. Is there anyway to revert that the double charged even though I renewed my plan ...

chrisle695 by Great Neighbour / Super Voisin
  • 63 Views
  • 4 replies
  • 0 Bravos

International package

Hi I want to know if it is possible to have an international package for two months. Espacially for calls. Thank you

corine by Great Neighbour / Super Voisin
  • 75 Views
  • 3 replies
  • 0 Bravos

Resolved! 15GB 4G Plan didn't activate on renewal date like it was supposed to?

I had gotten the promotional text last month about moving to the 15GB 4G plan which I was more then happy to do, and so I went to My Account about 2 weeks ago and set that plan to be my new plan on the next billing cycle. I got my rewards text as I u...

Lucar by Great Neighbour / Super Voisin
  • 129 Views
  • 4 replies
  • 0 Bravos

Resolved! Sim From 6S To iphone 13 Won't Work

Hello, I've been using an iphone 6s for many years and just bought an iphone 13 pro. When installing the Sim my cellular network won't work. What do I do?

JosephP99 by Good Citizen / Bon Citoyen
  • 124 Views
  • 12 replies
  • 0 Bravos

Registration

During the registration process I was supposed to receive by text a six digit number to be inputted into the registration menu. I never received the text and was unable to finish registration please help

Mrc1960 by Great Neighbour / Super Voisin
  • 54 Views
  • 5 replies
  • 0 Bravos

Black Friday 12GB Deal

I am switching over to Public Mobile as a new customer. I purchased a new SIM card today, but won't receive it for 5-10 business days. When does this promotion end? Can I rain check on the Black Friday 12 GB for 12 Months deal until I receive my SIM ...

StuRob by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Phone number transfer

Hi, My husband is stuck with 2 phones for the last 4 days. Public Mobile hasnt transfered (im told its a portal issue) over completely so he has to carry around 2 phones and is getting charged by both service providers. How can I let public mobile kn...

troyandchar by Great Neighbour / Super Voisin
  • 97 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer from Shaw to PM but as an authorized user

Hello, I am looking to transfer to PM from Shaw. My uncle is the account holder and I am the authorized user under him since then I was able to get the unlimited text/talk deal. I was wondering if it would be a problem for me to now transfer with my ...

Kaze by Great Neighbour / Super Voisin
  • 141 Views
  • 9 replies
  • 0 Bravos

Resolved! 15 outgoing and incoming calls from/to an unknown phone number.

I checked "My History. I noticed 15 outgoing and incoming calls from/to an unknown phone number.Number with an area code 778. I did not make those calls. I do not remember receiving those calls.Is my phone number compromised? What is going on? Can so...

JNDO by Great Neighbour / Super Voisin
  • 99 Views
  • 5 replies
  • 2 Bravos

Resolved! Missed the port-out request

I just switched over to Public Mobile on Tuesday. But I didn't know I had to keep my old sim in the phone to receive the port out request. So I missed/didn't receive the port-out request and need to re-trigger it from the Public Mobile end. How can I...

LSBH by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 0 Bravos

Resolved! Switch

I just switched last weekend and ported my number from Rogers but I’m not receiving calls. I’ve tried removing the sim and putting it back in.

patersonjm by Great Neighbour / Super Voisin
  • 117 Views
  • 9 replies
  • 0 Bravos

Resolved! Resend Port Number Request

Hello all, I just switched over to Public Mobile on Wednesday. Unfortunately, I missed the deadline for the port-out request and need to re-trigger it from the Public Mobile end. How can I do this? Thank you so much,John

I am not able to add us roaming add on

Hello,I am not able to add us roaming add on or add funds because it is saying error oops something went wrong, please try again. I have been trying for hours and need this plan asap. Please help.

rlaxmi97 by Great Neighbour / Super Voisin
  • 70 Views
  • 5 replies
  • 0 Bravos

Resolved! Is the website down again?

I keep getting Page Expired errors and random character errors. Been trying since last night, with both Chrome Incognito mode and in Duck Duck Go.

DennyCrane by Great Citizen / Super Citoyen
  • 67 Views
  • 5 replies
  • 0 Bravos

Resolved! 40/5Gb opps

I messed up when I change my plan I need more then 5gb of data help?

carmy82853 by Great Neighbour / Super Voisin
  • 111 Views
  • 7 replies
  • 0 Bravos

Resolved! Roaming

Hello I need international Roaming for two days, how can I do that. Please reply urgently

sab2535 by Great Neighbour / Super Voisin
  • 87 Views
  • 7 replies
  • 0 Bravos

Auto pay

My auto pay didn't go through yesterday so I manually paid it this morning. The payment was successful but I still don't have service on my phone.

JenniferL1 by Great Neighbour / Super Voisin
  • 68 Views
  • 3 replies
  • 0 Bravos

Resolved! Using old sim and porting while roaming

Hi I have a year old public mobile sim. I ported my number to Virgin at the beginning of this year and put my public sim in a drawer. I now want to port back to public from Virgin. Can I use my old sim? Can I do the entire porting process from Virgin...

fdiddy by Great Neighbour / Super Voisin
  • 87 Views
  • 5 replies
  • 0 Bravos

Resolved! Add-ons

Hello fellow usersI would imagine this question has been asked and answered numerous times, however, here goes again.I will be travelling to the US and intend to purchase add-ons. I have noticed many people lately have been having issues with their a...

Tapper22 by Good Citizen / Bon Citoyen
  • 77 Views
  • 3 replies
  • 0 Bravos

Resolved! number transfer

do I lose mobile data if I transfer my phone number 

Yup by Great Neighbour / Super Voisin
  • 69 Views
  • 3 replies
  • 0 Bravos

my line not working

I dont have an account and I cant verify why my line is not workingxxx-xxx-xxxx

Salirosas by Great Neighbour / Super Voisin
  • 80 Views
  • 3 replies
  • 0 Bravos