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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Paid but received no service

I signed up for a promotional offer, and thought I completed all the steps as I paid money. Turns out, I didn't activate the e-Sim, and thus I never received service.When I try to log back in, I get prompted to pay the activation to receive service, ...

Resolved! Forgot email address

I forgot an email address which I need to sign in. Can I get the one time code to my phone number not an email address which I could not remember. It is really difficult to get support from customers service.

Can't call the UK

I bought a 15$ top up for international minutes but I still could not make a call to the UK. The message told me I had used up all my minutes. I would like a refund.

service

me and my wife switched from rogers, we can only call out, but not receive calls, been playing around with everything, can't even send a ticket as it will not take a username, found a phone number on line for public, its automated to take money only....

iPhone 7 no calls

I can’t send or receive phone calls

Resolved! iPhone 13 Pro & eSIM

I am trying to get my mother’s account going, during eSIM activation it’s saying the iPhone 13 Pro is incompatible. The phone is eSIM compatible so I am wondering if your team is able to send me a QR code or another method by which the SIM can be add...

Resolved! My phone cannot receive or make voice calls and cannot text.

Today I could not use my cell phone to receive or make voice calls. After several rings, it went to my outgoing phone announcement. I also tried texting with my phone and also failed. Can you advise me what to do or should I call Telus Mobility to...

no connect to internet when using data

I can not connect to internet when I use data. And my plan states 5G speed, but it shows 3G on my phone, why? Even whith 3G, I can not connect to internet.

Resolved! Auto renew

I have 2 questions. My daughter and I switched at about the same time. She she switched over first and her billing cycle just lapsed and it didnt automatically come off her credit card on file. Now she's lost the $25 promo plan. My cycle is coming so...

Getting old subscription back

I had the $26 subscription, but my card was lock and unfortunately when I went to renew it, it had gone up to $56. Is there any way to get the old subscription back?

Voicemail HB1 error

When people call my number and I don't answer, instead of my voicemail message, they get a error message" HB1, the number cannot be completed as dialed". Now they think my number doesn't exist, but the problem is with the routing number to voicemail....

Call from Poland

Hi, how can I make a call from Poland? Thanks!

Phoning to United States

my plan only covers canada wide long distance so always knew must pay extra to phone outside of canada - just tried calling a USA phone number and repeatedly told my minutes have run out - didn't really fully understand at first but then saw must pur...

Phone number is not in the system

Hello, I have forgotten which email I have used to enter my account but I cannot receive a OTP since the system says that my phone number is not in the system.

Resolved! Request to Honour Yesterday’s $40/100GB Canada-US-Mexico Plan

Hello Public Mobile Support,I’m reaching out because I’m really disappointed and hoping you can help. Yesterday, we were trying to sign my 14-year-old son up for the $40/month plan that included 100GB of data across Canada, the US, and Mexico. This i...

HOW CAN YOU GET HELP ??????????? phone is broken so no 2SA or serial number

This "help" is the absolute worst. Do any humans work for Public?????? My phone broke and I can't submit a ticket because I don't have the serial code or IMEC#. HTF do I transfer my service to a new phone so I can have service while its being repa...

How can I talk to a real agent

Talk to agent

iPhone factory reset

Hello, I might have to do my iPhone factory reset. What I should do to keep my PM service?thanks in advance! cw

Services Disabled

Hi,Today I was asked if my phone wasn't working, as when people called they couldn't get through.Initially I tried calling out, and got a message that the call couldn't go (I don't recall exactly the message).I reset and tried again. This time the ca...

Data missing

I downloaded my phone with a voucher this time but my data is not replenished. Only my phone. How do I get my data?

Esim block

I can't get an esim. I can't log into the app because I can't recieve a code... I can't recieve a code because the phone will not connect to cellular but I can't get the code because the esim is necessary for the new phone I got... because the cellu...

Data problems

My data keeps turning off after I have been on wifi for a while. It comes on after I power off the phone and then on again. Do I need a new SIM card?

Pause subscription

How can I pause subscription while out of Canada for a month and a half?

No internet

I recently switched to public, I can make phone calls, receive them, text, but no data for the internet, I've tried all of the suggestions, airplane, toggle/on/off, restart the phone, the APN setup doesn't work, that's the only thing I haven't tried....

5 gb Reward not showing up.

I was short on data so I used points to add 5GBs data.I was running short again so I added another 5GB reward.It seems the second 5 GB reward overwrote my first 5 GBs so instead of getting 10GBs data I only got about 7 GBs...How can this be fixed?

Billing

Why was i billed for 56.00 but have a promo for 50% off and it shows as 25. 00 being available In my banking and in billing it shows I was charged 56.00

On old 3G $15 plan can I use US roaming addon

I’m still on the old grandfathered $15 (bumped to $18 last Oct) plan. I’m kicking myself because I was too slow to accept the upgraded $18 4G plan which would have gotten me 1GB in data. Now if I switch I only get 500mb. So I’m trying to hold out a...

Switching from 3G to LTE

Have an iPhone13 but can’t switch to LTE. Tried going on settings to cellular but there’s no option to switch to LTE for some reason. What should I do to make the switch?

Resolved! 3G Shutdown Can I Wait

I'm in Ontario. Can i keep my old Samsung phone/PM plan until March of 2027? Is there a need to rush get a new phone or switch to Telus?

sms eversafe codes to a different phone number

I want to login and manage a phone account that I already own but it's for a different phone number. When I try to login for it an sms is sent to the phone under that account. I want those sms to come to my phone, is this possible in account manage...

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