Community

URGENT i didnt get the esim activation qr code

I got a new phone and am trying to put my esim on it. I am in need of urgent help getting the qr code for my esim!

Login issues with no cellular service

I randomly lost service last night, and I currently have no bars (doesn’t even read SOS). I am trying to login to my account to figure out what is going on but the verification code can only be sent to my phone number…which isn’t working. How can I g...

Network connection

My phone suddenly lost connection to the network and despite rebooting, is not connecting back. How do I restore connection?

New phone Esim not working

Good morning, I recently got a new iphone and when I try to add esim to my new phone I get a "somthing wnt wrong please try again". 

3g charge of 5 dollars

Why am I told that I would have to pay an extra 5 dollars for 3g when your offer to for me was packaged to include 3g data when over 100mb.

Sim card

Hello I need a new SIM card because mine doesn’t seem to work. I’ve tried turning off my phone and resetting my network settings but it still doesn’t work and my phone shows “Sim failure” two seconds after I reset everything.

Postpaid koodo better?

Hey folks. As most of you now the koodo offers have started. We are currently prepaid but these post paid open the door to overages. What are the community thoughts 

Payment

Dear Sir/Madam.I wonder why you charge me 11.50cad on my Master Card on the May 18th?Please verify since I pay 30.70 monthly on  my Visa.ThanksUy

offer not apply

I received an offer from PM on April 15th regarding for a 3GB plan for 19/month. The offer would be expired on April 23rd. So I replied YES on April 16th to replace my old plan for 1GB. My subscription cycle is from 10th every month. But I still did ...

Payment

How can I update my payment card information 

Esim qr code never arrived

I purchased esim to setup a new device, i haven't received email with qr code. I did it twice no luck. Any help?@Agent 

Samsung A06?

Is the Samsung Galaxy A06 compatible?

Account log in issues

I have an avtive Public mobile number. When I sign into my account it says that I have not completed my activation and wants me to pick a plan. I am looking to get my account number and pin. I was working on transferring my phone out. Can help would ...

no service for 10 days

Can i switch to better service without my active service ? i will not be able to receive sms or activation text.  i gave up on public mobile, i need just to move my phone number toreliable service.

Does Public has anything that I can add on for Euro trip?

Canada/Us/Mexico plan, data in US

Traveled to us, I have Canada/Us/Mexico plan, I was able to used my phone as usual but the data doesn't work. Anyone know why?

I want to pay my account

Prepaid card

Iam unable to add my prepaid card

Koodo offer

I received an offer to switch to Koodo’s 25 GB for $5/month. When I went to claim offer, this plan is not listed there. How can I claim this offer?

Switching to Koodoo

I received an email that says I can switch to Koodoo postpaid and get 25GB for $5/mo. Is that the total monthly price or is that in addition to my current public mobile plan?

Trying to set up a physical sim card on my senior father's artfone.

As title says. The Sim card is installed, but the phone isn't detecting the network. I've tried following the instructions the AI chat bot gives, but it directs me to features not available in the phone. Under "Settings" there is no "Network" option....

Sms not working need porting assistance team contact

I want to port out from Public mobile to another network but I don't have my sms working and need help to contact support to do it from back end. Help!

Cell Data unavailable

Today there was a 3 hour time period where I could not access cell data, and I have 79 gig available!  Then, suddenly, it all worked again.I have an iPhone 10r, and am set to LTE.  I am in Vernon, BC and there doesn’t appear to have been any outages ...

Koodo offer?

I got an offer from Koodo today. "29GB from $20/mo. with the auto-pay discount — switching online is easy". Found out, it's in reality $29 for 20GB My recent plan is $26 for 20GB I wonder what they smoked today?  

Activation problem. App stuck in "APP MAINTENANCE:" screen. Does not process with activation despite

App doesn't proceed with activation despite having QR code after sucessfully registering and paying. I am using pixel 7a on andriod 16 stable.I successfully signed into my account online, where it shows my payment is complete. The only remaining step...