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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No incoming calls

Ive ported my number from Virgin mobile.... I can make outgoing calls and send and receive texts but can not receive calls.. how long should I wait before contacting customer service?

transfer issue

Hello, Just transferred the number from Fizz and my inbound calling and texting is not working. how do I resolve this?

payments

I need to change my payment method...please help

Resolved! Subscription issue and promotion code didnt applied

I actived my subscription on 1st Dec. It was 20+20GB Bonus data for 6 months for use within Canada, US & Mexico at 5G speed up to 250Mbps.However, When I check my public mobile app, It showing just 20G.Second,I applied a promotion WINBACK120 at that ...

Resolved! Account no accessible phone number not working

I set up this service for a client in August and the phone number never worked. We were in between devices and finally got one that is working and would like to change the phone number so it will work but I am unable to sign into the account. Can you...

Porting an Inactive number to Public Mobile

My virgin Plus account expired yesterday and I need the same number to be ported to Public, is it possible? I do not get SMS messages as the account is expired.

How do I transfer a phone number from Rogers

Trying to sign my wife up to Public Mobile - transferring from Rogers. I went through the process of signing up online and at no point am I asked if there is a pĥone number I want to transfer. So how do I go about keeping the number.

Phone does not display sent or received messages

Hi, my father is on Public Mobile and does not know the email or login of his account here, so I am asking on his behalf.He is able to send and receive text messages but they do not appear on his phone within the messaging app, even though both sent ...

Resolved! Transfered number -inbound sms or calling not working

Hello, Just transferred the number from Rogers and my inbound calling and texting is not working.Thanks

Resolved! PM not taking full amount owed

I tried paying for my service but you guys didn't charge the full amount and now my service has been disconnected. I tried paying using *611 but it says I have 0 owing but the app says still owing is the 911 fee. Please fix this. This isn't the first...

Can’t log in to my account

Hello, my previous phone broke and I got a new one however I was using eSIM and I can’t get the two-step verification code to login so I can get my eSIM back. Can someone please assist

Esim change

I just ported into PM yesterday. Everything is working except the Esim is showing the temp number. She suggested purchasing another SIM which will be credited back. Question is, in the app do I just select download and install? Will that automaticall...

port a phone number

I want to cancel my PM plan. If I want to port a phone number to the new server such as Freedom Mobile , how long it takes?

Resolved! Voicemail

Keeps saying voicemail failed. Then just now it called voicemail in Montreal but said it failed. I live in Ontario.

Service

I can’t connect to public mobile and cannot submit ticket. Getting very frustrated

Transferring my PM number to new provider

Transferring my PM number to new provider, last night I purchased a plan from Fizz Canada, I want to transfer my number to them but I never received a text message from Public Mobile to authorize my transfer. This morning I have removed my esim from ...

Transfer number from another provider, can make a callous cannot receive calls and texts.

Can't access account for second line

I started a plan for a family member in July as they were home for a month. I totally forgot about it and it's been active since I need to cancel the line, but I cant log in to do so. Attempts to recover the email don't seem to show up in my normal a...

Resolved! Android phone showing roger/tells network

Yesterday at noon I switched from Rogers to public mobile and requested my number be ported. I received the text to authorize rogers to cancel my account and I typed Yes. About 3 hrs later I received a nsg from another number saying they didn't get m...

Didnt receive email to activate account/number/esim

Hi. Started the process for new activation. Downloaded APP, and payment went through. Number was ported ( answered yes) then screen froze and activation failed. Didnt receive any email or esim so now phone shows in S.O.S mode only. What do I do now?

Transferring eSIM from other provider

Hi,what is the process to transfer my eSIM with my existing number to public mobile? When subscribing do I select eSIM and just follow that process? A step by step guide would be appreciated.thanks

Plan change

May I change to $30 for 20GB per month?

Resolved! Apple Watch

Can I add on Apple Watch to my current plan?

Maintaining an account with no phone #

Does anyone know if I can port my current PM number out to Rogers then port a different number over from Rogers without losing my PM account or as soon as you port your number away, does the account close as well?

Unable to log in

Public mobile took a monthly payment from my credit card on Dec 25, I ported my number to another carrier today on Dec 26. Now I'm unable to sign in to my PM account. It would be nice to have the charge reversed but more importantly remove my credi...

Resolved! Problem porting in Telus number

I was trying to port in my Telus number to a current PM account, and it states that my Telus phone number is an invalid Cdn number. How can I successfully complete the port in process?

Customize Phone number

Hi, I am trying to change my phone number is there a way I can select at least the last 4 digits for the number

Resolved! SIM to eSIM

I have been have using physical SIM card. I will change to eSIM. Do I have to purchase it? If so Can I buy it with my Public Mobile reward point?

eSIM issue.

I'm transferring from my previous provider to Public Mobile, during the procedure, I selected eSIM.Now I can receive phone calls and message but I can not make calls nor send message.In the Settings (I have iPhone 11), I do not see an eSIM nor Public...

SIM CARD change

I bought a new SIM card, and it is currently in my phone. My last SIM card stopped working. I tried changing over SIM cards in the app but it will only verify through my phone number, which I can’t receive since my SIM card stopped working. It wouldn...

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