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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number transfer

I tried to transfer a phone number from Bell and it came up invalid

Add back promo in the new subscription

Hi,my current subscription is $35 for 15GB with "Promo: $5 credit - 24 months (Promo Cycle: 3/24)"I just switched to $35 for 60GB which will be effective in next renewal, I found that the 24-month promo is gone, while there're still 21 months left fo...

eSIM trouble

After 24 hours of subscribing And confirming with my previous carrier that my number can be transferred, I still cannot send SMS messages. I can call and use data without my Wi-Fi on. In settings, my eSIM is on my old physical Sim card from my previo...

Transferring multiple phone numbers from a dif carrier

Hi, me and a family member have subscriptions for a dif carrier, the account is in my name.Can the both of us transfer numbers to Public? If yes, must both Public accounts be in my name?

Increase a little bit of my data plan

Hi,I found in some stores there's a good plan $29 for 20GB, my current plan is $35 for 15GB, the store told me they cannot update my plan, but suggested that I can register a new account then transfer my existing number.I don't want to make such comp...

Account Access Issues with Public Mobile

Everytime that I log in to access my account to fix a problem, I get redirected to the main page automatically. Do you want your customers to have access to their accounts? Now I cannot even sent a message to you. Do you really care about your custom...

Changing the plan and keeping the promo.

I just subscribed to a US Can Mexico 5G plan of $35 for 20 Gb 250 intl. calling minutes. I used a promo code that got me $5 off for next 24 months. So I am paying $30 after that promo code. Now, in the PM app, I see a better plan which is offering 60...

Resolved! Insanity: reached the limit for number of private messages

Trying to talk with CS_agent and providing information for sim card activation when I get this message and can't proceed any further. Why.....why is this even a possibility for a service that is chat only based? Tried resetting browser, deleting coo...

Resolved! Need new phone number, new sim card and a brand new account number

Hello, I would like to continue using public mobile but need a new account number along with new phone number and sim card. Like to start afresh.....how can i do all of that online?Regards, Amit

Linked Numbers in Previous Service Provider's Account

My phone number is currently under a Telus Mobility account that includes other members of my family. If I was to do a number transfer, it reports that I "Authorize... the cancellation of my account with my previous service provider." Does that mean ...

Payment concern

I have switched to another provider and I got charged today same day I changed my service, as i didn’t know it was autopay, so i am looking for a refund that i got charged today for unused service. Thank you

Had issues with eSIM activation, DMed agent but no reponse yet.

Had some issues when activating eSIM on my phone. Tried redo everything but the old QR code doesnt work anymore. Theres a popup say your eSIM could not be installed please contactr support. I understand its black friday season all agents probably sup...

Subscription suspended?????

Never had this problem before…all off a sudden, today, I receive a notification that my plan didn’t renew, as they didn’t receive payment! I HAVE AUTOMATIC PAYMENTS!!! There was money in my account and just in case there ever isn’t, I have overdraf...

Subscribing Issue

I am trying to subscribe but it’s giving me only 1 option for pricing, the $50 for 80 GB. I would like to avail the black friday deal, $40 for 70GB

Transferred number from Roger’s last night, No service now, can someone help me urgently?

I restarted my phone twice, I’ve sent in two tickets now and sent the private message like chat said to, can anyone tell me if there’s an actual email or phone number to get help from?? It’s been almost 24 hours and I’m starting to be pretty frustrat...

Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT

TLDR: I cannot send or receive text. I cannot receive phone calls. Chatbot is useless and the ticket system is broken right now. Might be a double post because I cannot find my other post...Timeline and problem:I tried to transfer my number from V...

Transfer from Roger with target date

If I want to switch back to Public mobile, how can I set the starting date of subscription so it wont overlap my current roger plan ? thank you

Honor magic V5

Hello, I would like to know whether or not people have experience with the Honor magic v5. Does VOLTE and VOWIFI work in Canada?Thanks!

Refund on SIM card

Hi, I just joined public mobile. However, I accidentally ordered another physical SIM card when I already have one. I want to get a refund on that. The live chat is not working. Thank you!

How to contact customer support

How do you contact customer support to register a new SIM when unable to load app

Transferring from Freedom Mobile to Public Mobile, need help

Went through the transfer, Public says my subscription is active. However my "Primary" in my cellular tab on my phone still says Freedom Mobile. Would like to know what's going on here exactly? How do I finalize this?

Payment issue

Im beyond fed up with this company! I have no phone service because it will not allow my updated payment method. So I have constantly had to go purchase vouchers. All of a sudden no one is selling public mobile vouchers!!!! My service is now suspen...

Resolved! Can you make the voicemail say the last login time?

I've used voicemail boxes with other carriers, and some had the option to announce the last login time. I just wanted to know if this can be setup on Public Mobile, and if so how it can be done. Any help is greatly appreciated. Thanks in advance.

App won’t let me log in to speak with an agent

Activation error and I get into a loop that won’t let me login to chat.

Some toll free numbers are not going through

For example some I've ran into, equifax 1-800-871-3250 Simplii 1-888-723-8881

Moving to usa

Hey guys i am moving to the usa for a job in a couple of months . I have the canada - us 34 dollar plan currently. i have 50 gb within canada and us and unlimited canada us wide minutes. My question is when i move to us can i still keep using my publ...

not working in Mexico.

Hello.Both my husband and I have Samsung phones which are on the same account. We have been in Mexico for 10 days. My phone is working, my husband's is not. What do I need to do to get it to work here?

Issue with login OTP

Hi. I recently ported my old number to PM. There was an existing PM number to which I ported my old number and the OTP is still send to the PM number or PM temporary number.

Resolved! Regarding accidental redeem of rewards

Hello, I mistakenly redeemed 15 rewards that were for 15 GB of data when I meant to have Bill credit. I did not notice until afterwards. I was confused because you used to redeem 15 rewards for 20 bill credit. is there anyway I can get this fixed?

Lost phone

I recently lost my phone and thus my Sim card. I am a Public Mobile subscriber. How do I get a new phone and yet the keep the same phone no. without having my current Sim card?Edit: changed labels. Not community related post.

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