Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40224 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50777 Views
  • 182 replies
  • 30 Bravos

Resolved! Nationwide vs. Canada-wide?? $15 plan

I see some new offers for current subscribers. I have a legacy $15 Canada-wide plan (100min). I have the offer for an unlimited talk plan for $15 (500MB) and $19 2G plan, but both of these plans are listed as "Nationwide". The other offers like $20 3...

orange79 by Great Neighbour / Super Voisin
  • 327 Views
  • 5 replies
  • 1 Bravos

Payment Issue

I don't have an actual credit card, so I have been paying with visa gift cards without issue. For some reason, it won't process this payment. 

jcollins8424 by Great Neighbour / Super Voisin
  • 103 Views
  • 3 replies
  • 1 Bravos

RV Hotspot : What equipment & Installation process

I want to install a hotspot in our RV for internet access and streaming for grand children. Normally we connect with Starlink Mini but in many national or provincial park, the tree cover in the campsites is so thick, no signal can be accessed. But no...

JEVLTV by Good Citizen / Bon Citoyen
  • 186 Views
  • 7 replies
  • 1 Bravos

Don’t have my old email and can’t log in

I got rid of my old email and forgot to change my registered details on here. I also changed my number and now that number isn’t recognised. How do I create a ticket? It’s driving me insane not being able to do anything on here 

Nate81 by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 1 Bravos

Esim card installatyion failed

I'm new to public mobile and i was subcribing and esim failed, and no agent are available, things are starting good with public mobile

Stromy332 by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 1 Bravos

Porting from Virgin

I’m trying to port from Virgin but the porting process is asking for a 13 digit account number while my Virgin account number is 9 digits 

O589 by Great Neighbour / Super Voisin
  • 104 Views
  • 2 replies
  • 1 Bravos

Long Distance Calls

Hello, looking forward for the opportunity to make long distance calls 

1623 by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 1 Bravos

Resolved! Question About Keeping My Number While Pausing Service

Hello,I am traveling back home for two months and won’t be using my Public Mobile service during that time. Since it’s prepaid, I don’t want to pay while I’m not using it. If I unsubscribe, will my phone number be kept for me during this period? How ...

Maddu by Great Neighbour / Super Voisin
  • 172 Views
  • 4 replies
  • 1 Bravos

Personal Hotspot

I just restarted my phone because it was running slow. Now, the feature on iPhone 11 has been removed: Personal Hotspot. It says to contact Public Mobile to activate. What is this? I’m trying to work remote right now. This is unacceptable. How do I c...

Tom365 by Great Neighbour / Super Voisin
  • 138 Views
  • 4 replies
  • 1 Bravos

billing problem

I cancelled my wife's cell phone plan back in January and noticed that she is still getting billed. I cannot go into her account because the athentication goes to her old number that is no longer in use. How do I stop the charges?Bryan

Bry4 by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 1 Bravos

the download button for usage history is not working

Hello, I've tried for 24 hours, and from two different devices, to download my usage history.  The download button is not working.  Please help. I also agree with others that accessing a longer usage history would be highly desirable.  Thanks.

frustrating2 by Great Neighbour / Super Voisin
  • 174 Views
  • 6 replies
  • 1 Bravos

current subscription

What's wrong with this site???? Every time I go to "current subscription" nothing comes up

Jvps1953 by Good Citizen / Bon Citoyen
  • 105 Views
  • 3 replies
  • 1 Bravos

PHONE RECORDS - COMPLAINT/FEEDBACK

I'd like to add my voice to say it would be really great to access past usage records.  I've never encountered this with any service before where you can only go back 90 days.  I hate to suggest more emails in my life.. but maybe an option to email t...

jay_phone by Great Neighbour / Super Voisin
  • 129 Views
  • 4 replies
  • 1 Bravos

ESIM not being installed successfully

Hi, therei have subscribed $35 plan and paid with credit card about 10 days ago, where ESIM not being installed successfully after hundreds of times of trying, now I am no longer interested in joining, asking for full refund , please get back to me 

pebble13 by Great Neighbour / Super Voisin
  • 103 Views
  • 3 replies
  • 2 Bravos

Resolved! Volte

I have a moto g power 2021 and have used it in the USA while on freedom mobile. Will it work in the USA on my public mobile Canada USA Mexico plan I have. It's not on there list. Works on LTE here in Canada. Thanks for any help/ direction etc

BrianThompson by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 1 Bravos

Sim Card

Does anyone know how to tranfers my Public plan and phone number to a newer phone . The sim car I ahve in my old phone does not fit in the new phone. The new phone is using nono Sim

LeoRich by Great Neighbour / Super Voisin
  • 95 Views
  • 3 replies
  • 0 Bravos

Cannot edit access point

Hello all,The "edit access point" is greyed out for Public Mobile. I have not been able to download pictures when people message me but that is not as important as not being able to get messages in a group chat. It is showing the group phone numbers ...

ragingbull by Great Neighbour / Super Voisin
  • 146 Views
  • 4 replies
  • 1 Bravos

Resolved! New sim activation

How long does it take to activate a new SIM purchased locally

Johnbgood by Great Neighbour / Super Voisin
  • 486 Views
  • 8 replies
  • 3 Bravos

Re: Porting Out

Been trying to port my number out with pm to my new carrier the sgrng deleted the esim so now I am unable to get request can some on manually appve the request pls

James61722 by Great Neighbour / Super Voisin
  • 87 Views
  • 3 replies
  • 1 Bravos

Can't make calls to the US Virgin Islands

I tried to place a test call to the USVI and was met with a message saying my call couldn’t be completed. I had made a successful call to Puerto Rico without issues issues, but any other number doesn’t seem to work. I’ve reviewed the coverage map on ...

bobca420 by Good Citizen / Bon Citoyen
  • 205 Views
  • 9 replies
  • 1 Bravos

Resolved! No internet

I bought a new phone and place my sim card into it and I can't access the internet.

I54 by Great Neighbour / Super Voisin
  • 282 Views
  • 7 replies
  • 1 Bravos

No service

Bell tried to port my phone unsuccessfully. Now I have no service! Said it was my problem to get my service back from PM. They said PM didn’t accept the port so HELP

DRM25 by Great Neighbour / Super Voisin
  • 149 Views
  • 5 replies
  • 1 Bravos

Resolved! Travel to USA

Hi! I have a plan enabling me to call USA with 60gb data. Do I need to purchase an add on for travel to USA to use phone to call and text within USA and to call/text Canadian numbers? I’ve read comments and am still unclear! Thanks in advance for you...

JBBHILLSIDE by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 1 Bravos

Number port

I recently ported my number from Fido to Public Mobile. I can’t send or receive SMS, and iMessage is stuck on verifying. I believe the port may not have fully completed. Please help me finish the port so SMS and iMessage work. edited by computergeek5...

Samb24 by Great Neighbour / Super Voisin
  • 98 Views
  • 2 replies
  • 1 Bravos
Need Help? Let's chat.