Community

Double Charge For Sim Activation

Hello,I was charged twice for sim activation. I recently transfer my line back to public mobile but activated my sim for a plan that only had 4G of data instead of 8G. The next day i noticed and switched my plan to the 8G plan and was charged again f...

All incoming calls drop

All incoming calls are dropping for last 3 days

Canada - Mexico - Usa plan

Hello apologies, I want to make sure I understand the contract very well. If you have a canadian number - can you be travelling, say in Mexico - and then call to Canada. Is that included? 

change auto pay credit card

Cannot send WeChat photos

 I have the exact same issue. Did you find a fix yet?

Data useage

Why am I racking up huge data usage when I am connected to home wifi?

Data

Why isn't my data working for this month when I didn't use all of last months data? 

Saved messages

How do I increase the number of phone messages?

Suspeneded

Added funds accounts still suspended 

Porting my number with FizzMobile?

I got a great offer from Fizz 50GB + all unlimited for $27/m with Fizz. However when I tried to port my number with Fizz it says 'This phone number cannot be transferred. You’ll need to get a new number.` --- why is that?! what should I do in order t...

New eSIM

HiI have just gotten an eSIM after using a regular SIM card. I have only had it for 48 hours and I still can’t receive any text messages or calls. I do have data though. I can’t get sign into the website to submit a support ticket because I’m not get...

Service cutoff

Did not know you lose COMPLETE service when u cross the border, EVERYTHING, Had to find a Burger King to get wifi. Brutal. And dangerous.

Unresolved support tickets

I have been trying to get an issue resolved since Sept. 3/4 with no success. How can I escalate my ticket?

Public Mobile migration offer to Koodo. $40 per mont

Is this only for a bring your own phone plan. Or can you add a phone. If so what tab level would this offer count as?

5g phone

my phone is 5g compatable.  How do I get 5g.?   Is it automatically down loaded or what.?

Account number

What is my public mobile account number?

overpayment

Overpayment was withdrawn from credit card for the month of August, please make correction

Payment

I have $25 on my plan and I’m having trouble getting it activated. It says I need $.75 more added I need to be able to put in my debit visa in order to pay that. How do I do that

calls dropped and not receiving calls

I have very poor service in my area. I usually only have one bar and sometimes have to go outside to make phone calls. Can anything be done to improve this.

data is turned off and can't turn it on

HI,Ever since I purchased an eSIM for Europe, I have had problems with my phone.  First, my text messages wouldn't send.  I had to turn off "Primary", so now my phone is running off the "Secondary" eSIM. I also paid extra $5.00 so my eSIM is electron...

Can't make the payment while my account has been suspened

I have been away from Canada for two month and the bill payment of august didn't go through. So my account has been suspended. Now I want to make the payment to reactive my account but the website says couldn't proceed my payment at this time, please...

Can you use public points to pay Neo balance

I set up for the new card through public and have the card but didn’t get any $100  Reddit and can’t find a way to out my public points towards my Neo  are bill, is that even possible or did I misunderstand something?

Charged $5 for eSIM for transferring to a new phone, should it be free

I have purchased a eSIM card to transfer my plan from the physical SIM on my old phone to a new phone that supports only eSIM.  I read in previous Community messages that the $5 should waived to be free ($0) before checking out.  However, once I sele...