Cannot Send/Receive SMS or Calls

[LarryS60]

I've reset my phone, tried my sim in another phone as well, but I cannot send or receive SMS, as well as phone calls.

Can someone please check my account and make sure everything is good ?

[BKNS27]

@LarryS60 

It sounds like there might be an outage in your area so check outage map:

https://www.telus.com/en/bc/outages 

[slusagm]

did you try Reboot phone and Reset Network Settings?

And if you have a physical sim, test it on with another phone

But if issue persists, you will need Public Mobile to help.   Simply open ticket with PM using Expert Messaging using this link:   https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  If you don't get the 2FA text, click Didn't Receive code or Resend code and choose to receive via email or voicemail. But if you still cannot get the code, then use another email to create another Community account to open ticket ) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[LarryS60]

nope,  Data not working either.     

[hTideGnow]

hi @LarryS60 

does data work?

check if any outage in your area:
https://www.telus.com/en/on/outages

Also, Reboot your phone and reset network settings and test again

if same, ask PM support agent to check and help.  

 You can submit a support ticket right at My Account and PM app using the  Expert Messaging in one of these ways:

• My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
• Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account):   https://expert-messaging.publicmobile.ca/guest/chat/
  
  At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET             

[LarryS60]

This just randomly started yesterday out of nowhere.