Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello My line was canceled and transferred out on September 26th.I believe that a credit is due on my account for the advanced billing cycle. Can you please verify and confirm my overcharged refund to my credit card?My credit card was charged $29.38 ...
I'm porting my number from Sasktel to public mobile. Got a physical SIM activated and thought I followed all the prompts and instructions. But I can make calls, but cannot receive calls, so I need help with that.Thanks I advance
Hello, I recently changed my plan on my account. My data, texting, and incoming calls are working, but all outgoing calls fail with the "7B1: Your phone is not activated on the network" error message.I have already tried restarting the device, resett...
I just joined 12 days ago and changed my phone yesterday due to too many scams calls and texts, after everything is done when I was trying to update eversafe received msg " An existing eversafe ID already with this phone number" and I also received a...
Ported my number from SaskTel on Oct 6, eSIM on iPhone 11. Calls and data work, but no incoming SMS. Because of that, the login verification code never arrives, and "resend" doesn't offer email. The chatbot gives an error and the CS_Agent private mes...
Notifications from OnDemandRideco transportation service in Okotoks are blocked. I talked to them and the said that it may be my cellphone provider. I need to get the notifications ASAP. Thanks,Helena Canon
Hi there Silvio,I have activated my account with a physical SIM card, but have been stuck in SOS mode ever since. I have tried the online chats, but nothing has worked and it is very frustrating as I need my phone for work. Can you please assist me i...
i purchased a sim and tried to subscribe but my credit card was declining so i bought a top up voucher but theres no way to top up with it need to activate phone
Basically, I have periods of time where I could benefit from a more expensive plan. The reason I always avoided that is because I noticed that once I upgrade a plan, I can't just switch to a cheaper one anymore. So I cautiously stick to a plan that's...
I’m not asking for cheap data overseas. I just want my Canadian number to be able to receive a text message. In 2026, completely cutting off SMS outside North America is ridiculous. Banks, credit cards and other services use SMS for 2FA, so travelli...
Good evening,I just activated a new plan earlier today using a discount code given by my cousin, which she says it will save me $10However , when I check my card online, it shows the system charged me full price + tax. Please send it back $11.2 to...
So my cc that I have on file was hacked and I am waiting for a replacement to come in.. my payment is due to come out on the 10th.. what can I do in case my new cc isn’t here before then?
I can't make or receive calls, or texts. I restarted my phone, tried going in and out of airplane mode. My bill isn't due for 2 weeks. No notice of an outage, I'm at a loss
I just changed my number, can not recieve calls and I can't dial out. All I get is ''YOUR CALL CAN NOT BE COMPLETED. CALL CUSTOMER CARE AT 611, BUT CANT DIAL THEM
@Links to members Been trying to port my number since yesterday from virgin. I responded yes to the text and since have received a message from virginservice ended. I received a sms from public support yesterday at 3:40 that I would receive a call on...
Hi Community,I am attempting to move my Public Mobile line from my Google Pixel 8 Pro to my new iPhone, but I am completely stuck in an eSIM installation loop in the iOS app.Step-by-step of what happened:I went to Account> Purchase SIM card on the ne...
Both the online site and app are either frozen or in a loop, as is the bot that is supposed to connect me to support. Took my money and a monthly subscription, didn't connect me and can't be reached. I don't know what to do, cant get into my accoun...
I signed up for Public at the same time as my husband. He got a QR code for his esim and is fine. I didnt get one even though I purchased one and I now don't have access to a phone. HELP!!
My husband has a physical SIM with a phone number. His credit card expired this month. He went to update in the account but cannot remember his email associated with his account. When trying the “forgot email” he was getting a secure code texted, add...
