Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Request to cancel activation and refund prepayment

did this work for you

Data Discrepancies

Hi, for the last couple of billing periods, i have been noticing a huge discrepancy in my data usage as stated on my bill vs. what I actually use. Last month, the text came almost a week before the end of cycle, claiming I had used nearly all of my d...

Dispute a charge for an eSIM

Can you reimburse me for an eSIM? I removed mine and had to buy a new one to see how it worked as I have the same phone as my wife's. I was the one to figure out the problem with my wife's phone not public mobile and I shouldn't have to pay the $5 f...

Unlimited US and Canada plan and still calls to 310 961 xxxx in California not working

Hi Community I am on a Canada-US unlimited talk and text plan, but I am unable to call a California number starting with 310-961-XXXX .When I try to place the call, it does not connect. Could someone please advise whether there is a known issue with ...

Couldn't access phone service in US

Hi. Recently in Miami, I was unable to access phone service (data or voice). I have the Canada/US/Mexico plan, and was connected to AT&T network. I could make a phone call, but the call would almost immediately drop. Meanwhile my wife, with the s...

Extra charge for 4g

My cellphone is 4g and lte compatible(I've checked my phone settings and also i verified my imei and is volte compatible). Also every time I use my data it shows 4g in the top right corner. But still I received a message from 4013 saying that I will ...

overcharged

the payment for the period jun 9 to july 9 came out from my visa .my account is already transfered as per your advice please refund the payment

Account deleted??

I got my account activated but phone had technical issues and wouldnt connect then ended up getting new account activated with Koodo on day 2 of public mobile account however my public mobile account was deleted without my consent how do I reactivate...

Resolved! Apn reset

Hi, after a recent plan change my cellular data APN is stuck on isp.mb.com and keeps reverting after I try to change it. Since this change, VPN connections on cellular no longer work (they hang indefinitely), although Wi-Fi works normally. I have alr...

SIM card stopped working after travel and usage of E-sim abroad

Hello, I'm having troubles reconnecting to the Public Mobile Network after having travelled and used an European E-sim for the last few weeks. I did all of the following things and still am unsuccessful:- Restarted phone- Turned Flight mode on/off- R...

Resolved! No access to account

URGENT Lost my phone and don’t have access to my public mobile account. How can I get access other than text or email (old and inactive)

Why can't i use any data after i signed up for it in my plan

This is very frustrating, I had signed up for data on May 17 and have never had a chance to use it even though i paid for it (due to health issues -i was in the hospital and had surgery - i couldn't sign in here till now to ask for helpNot sure where...

Can't get into original account

HelloI can't get into my original account so I created a new one. I am unable to use my phone number. I am requesting a refund due to my card being charged for a new account,

Sim card purchase

I purchased a SIM card last night and have been deducted $10 from my fund. But the process didn't get through. Please cancel and refund the money into my fund. Thank you

port my number

I am trying to text Public mobile to say yes I want to port my number but I can`t get the text to go through help only have 90 minutes and it has been about 45

Resolved! Will I be charged if i transfer esim from one phone to another?

I like to switch phones every now and then based on my preferences. With physical sim this is not an issue, but with esim this has become an inconvenience when it was supposed to be the opposite. Will I be charged if I transfer my esim from one phone...

@cs_agent

I lost my phone and SIM card. My plan was not paid to date so the phone number doesn’t work for codes. I can’t login to regular pm account with email due to i cant access that email without that phone number. I’ve got a new phone And purchased new si...

@cs_agent

I’m having trouble with my login for my account - I’ve now had to create a third account just to connect with you bc you’ve locked me out of my Jxxxxxx@gmail.com account - I’ve been trying to reset the password for three days and whenever I reset, I ...

Resolved! How to get to my inbox

Can't get to my inbox

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Request to cancel activation and refund prepayment

Data Discrepancies

Dispute a charge for an eSIM

Unlimited US and Canada plan and still calls to 310 961 xxxx in California not working

Couldn't access phone service in US

Extra charge for 4g

overcharged

Account deleted??

Resolved! Apn reset

SIM card stopped working after travel and usage of E-sim abroad

Resolved! No access to account

Why can't i use any data after i signed up for it in my plan

Can't get into original account

Sim card purchase

port my number

Resolved! Will I be charged if i transfer esim from one phone to another?

@cs_agent

@cs_agent

Can't submit a ticket or get needed customer support

Making calls in US

Need an OTP by email

Credit card

US Canada Mexico Plan - $35

Account with expired hold

Make z payment with new CC need code

Need My Cart Cleared ...I am Stuck

Card charged twice

Subscription

Phone number

Resolved! How to get to my inbox

IMEI entry issues

Re: Service issue

Porting a number away from Ooma VoIP

Add-ons

Data not working