Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to open a ticket so I can authenticate my login. Lost iPhone. Can’t get text and no longer access to email on file.
Phone was stolen last night, purchased a new phone this morning. Need my phone number ASAP so I purchased the esim on the public mobile site. Did the download, said it was installed and recognized, however it says no number and my services have not ...
Hi Public mobile users , I am highly disappointed with Public mobile service provider . I tried to switch from another service provider to PUBLIC mobile . Initially , I tried with e sim which did not work and after attempting for more than 2 hours , ...
Hi, first message in here as a potential new customer using a physical SIM card.From what I've read, installing the app is mandatory to complete the registration process. Is that still the case or is it possible to complete the process without instal...
We are in the USA, I can text and call but my Internet won’t work. I also don’t have cellular data options in my settings for data mode and roaming choices
cant get phone to send or recieve calls tired of playing with this bs
Reset account pin
Yesterday I signed up on your website and bought a plan; I’m new to Canada and only have one device with me. In the final step, it asks me to download the app from the App Store, and when I try to log in to the app, I get that error message. I need y...
Good day all,my service stoped working, i have restarted my device but it still not working, please what can i do?
why I cannot login PM app when I was in Europe?
Hello there, i havent received my sim card yet and it is more than 3 business day (yesterday friday).
Why can’t I log in on my app on apple phone but can log into my boyfriends account on his phone and we have 2 different accounts
Can I share Internet while in US?
I am planing to buy a eSIM for travel, do I need to do anything with my PM eSIM?
We used to be able to send a Private Message to CS_Agents.Hello there!. I hope you are doing well.Thank you so much for reaching out to us! Kindly note that, we migrated to a new and improved messaging system. Please follow the steps below to ensure ...
ive checked the community settings and it shows private messaging is checked off- i need support to transfer a koodo prepaid phone number to public and im told the only way to do it is to email customer support but i get an error when i submit my que...
Hi, I found the community help article that explains that when add-on data is purchased, that plan data gets used first, and when plan data is used up, the add-on data is used. My use case is just the opposite. I want to be able to purchase add-on da...
@hTideGnow - this link no longer works. I've tried incognito mode, different browsers, clearing cache, not clicking on the pop-up....absolutely NOTHING works! The rewards page just keeps saying "loading...." with nothing happening. How am I supposed...
I need help unlocking my sim
Hello I just help my friend she forgot her login email but she is currently have the Sim and sim is working in her phone 289 938 99... can you please help her retrieve login thank you
i m trying to make a payment on my account not anew activation
I haven’t used this SIM card for several months. Today, when I tried to log back into the app, I got stuck at the phone verification step.The verification code is being sent to a phone number that is not the one I’m currently using. I noticed that th...
every time I am on a phone call it falls away or totally disconnect,what could be the problem?
My sim card stopped working. When I insert it into my phone, it says that the card cannot be used. I cannot login to the app cause I can’t receive the verification code.
I had upgraded my plan back in May to include data, and have been paying monthly without having any data whatsoevernow i see there's a new system for how to contact an agent, but when i click on the chatbox it says: something went wrong, every time i...
Hello Public mobile, I had said I wanted a copy of my July 2025 phone bill, but I received a copy of the July 2026 phone bill instead. Please send me the July 2025 phone bill as soon as possible. Thank you,Corrie Alexander
Hi there, I am trying to purchase an esim card for a Samsung phone.With the IMEI the device is identified as a Galaxy A54 546B DS. According to Samsung the model IS esim capable.Public Mobile says it's not. Anyone knows why and if this can be circumv...
I’m a Canadian and just arrived inthe USA but forgot to purchase roaming. how do I purchase add on Roaming
how to set up voice mail
