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PM_agent

I accidentally deleted my PM eSIM off my phone and now I can’t receive the OTP to log in to my account 

Canada US data and text not working in US

My plan is 20gb text data for US Canada. Last time i was in US, i open cellular data as usual and its not working. Later on i saw a message about roaming service. Is there any setup that i can use data without additional fee? edited by computergeek54...

Migrated number

Migrated a number fromanother provider but it’s notworking. 

Billing

Hi, I'm wondering why my bill is $28 for the $20 subscription.  Can you break down the taxes etc please, thanks.

Add ons

I paid for 2 $5 mobile data add ons that didn't seem to work, yet they went through on my credit card!

Reactivate Solid Sim?

Hey so I changed my solid Sim to an esim, and now I need to use this Sim for another phone but it doesn't connect to data. The Sim is recognized in the phone, however even after removing g the esim and disabling esim support on the other phone, the s...

Activating eSIM

I opened an account for my son on my phone. I cancelled the process to download the eSIM.  He downloaded the app and tried to set up the eSIM but the app is asking to verify on the new number that hasn’t been activated yet.  Can a human at public mob...

U S A roaming

Good afternoon.I'm a new user as of today.My question is regarding USA roaming.Is roaming included in the Canada , USA Mexico plan? edited by computergeek541:  changed category label as the conversation isn't related to questions about how to use the...

SIM is not recognized by my Samnsung FE S22

After activating the service today my SIM is not bring recognized by my phone.I need my money back. I paid 50 dollars + taxes for a service I connotación use. I want my money back

Charging my credit card 5 times when trying to order a physical SIM card and were told the order wer

Need PUK code

I am looking for my PUK code as I have accidentally locked my SIM card. If anyone can help that would be great

Service not working

I don’t know what’s wrong i payed my payment on time but my service is gone I can’t recieve or call I also can’t use my data send sms I tried to log into the app it doesn’t let me I have a r sim I tried shutting off my iPhone and turned it back on no...

Phone or SMS log from March 2025

Hi, I am desperately looking for a number from 4-5 months ago. Any chances of PM keeping a log of the numbers I called or texted from back in March?Thanks.

Wi-fi calling

How do I turn on wi-fi calling on my IPhone 14 ? Does public mobile support wi-fi calling ? 

No service

Phone cannot seem to connect to the network while on our vacation in Vancouver and I’ve done all the things 

Switch to a lower plan

I'm currently on lowest plan and want to get us can mex plan for my upcoming trip, once done can I go back to my old plan?  

Puk code for another sim card

How can to get the puk code for the SIM card for number xxxxxxx ?

cannot make calls from US on current plan?

Hi I checked my plan before I left for the US and it has free calling and yet I cannot make any calls back to Canada or otherwise. Please advise how to fix this because I will be here for 4 months and need calling ability. Thanks

replace the SIM card

hi there,my daughter is also a customer of Public Mobile. she recently lost her phone.  she bought a new SIM card and try to activate it with her existing phone number.  she is not able to log in to her portal because she can not receive a code by th...

Coverage in Alaska

Recommending public mobile to a friend, but wondering what the coverage is like in Alaska. Any suggestions?

my regular credit card monthly payment wasn't processed and my account is on hold.

No problems with my credit card which has been used for regular monthly payments forever.Payment is due today and account won't even process a one time payment to take my account off holdThey seem to think that I want to change my plan which I don't ...

redeem rewards

how can i redeem my awards now or apply it to my account there is no instructions on how to do it 

My account

Need to update my credit card info.  I go to my account and it jeeps asking to resume adding a subscription 

$15 plan update enhanced to 500 mb or 1 g

I have had $15  250 mb data plan since 2019. Is it true the public is offering 500 or 1 g data to the $15 plan at no charge. How di i get it ? 

Not receiving calls while out of province

I have a MB phone number. I'm currently in BC. When local numbers from BC try to call me they receive a message "We're sorry, your call cannot be completed as dialed, please call your operator for assistance."This is with dialing 1 before the number....