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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

settings and my phone number

In the past, when I was using other telecom companies, my phone would open settings and show my phone number. Now after switching to public mobile, I open settings and find my phone number, but it shows unknown. How can I make my phone show my phone ...

Resolved! No network connection

Hi all,How are you doing? I have a Galaxy S9 I bot in June of 2019. I am with public mobile and have been having problems with no network connection. I am on oxygen thrapy and need it to live, I need a phone that is relaible. Is this my phone o...

double pay

duplicate thread

The phone number is porting out to another company, how to pay the last invoice?

Hello, Will you charge the credit card associated the account? If I give you account number and phone number, can you let me know how much we owe public mobile?

My SMS Messages will not transfer over.

Hello Community, I recently switched over to Public Mobile. In this process, I have noticed I can not receive calls or texts with my Public Mobile SIM card. If I switch back to my Virgin Plus card, I can receive these calls and texts, but this can o...

Resolved! Rewards page has wrong person/account

When I go to my rewards page, the wrong name is at the top. I don't think it is showing my rewards. How do i get help with this.

Calling Finland

Does PM stop or block calls to Finland? I don't mind paying whatever per minute but I don't want any call anywhere blocked

New payment information

Trying to update payment information and the only box I can enter anything into is the postal code box. Cannot enter any other information into the form? Any ideas?

Problems with getting help

I am trying to activate my husband phone and my phone up with public mobility. I was going to do it on one account. So when trying to set my card up I put in another SIM card number but it over wrote my husbands phone as well. So I set up an acco...

Taking payment even though no phone number with public mobile

i was trying to get a phone working for my son but the sim card didn't work so we changed overtly chatr since they have actual people to talk to. Public mobile is still taking my money even though there is no phone number linked to the acct and the ...

Resolved! Rewards earned before forced to go to points

What happened to all my rewards accumulated when I was on the old reward system. Were they not to be rolled over into points 'cause they aren't there.

Can access data, but not the phone network

I ported my number from Telus, and can access data, but not the cellular network. I've looked at help articles, and nothing has helped. Does anyone know the exact step to take to solve this. I'd really like to be able to send texts and make and recei...

Two charges

I have two charges showing on my credit card for the month of October. One is the typical charge the second is listed as Self-Serve and is much earlier in the month. My payment history at PM doesn't indicate an additional charge for October.

Why is only 3G working on my phone

My network is always disconnecting, cant receive calls or make calls

My service is intermittently working, and more often NOT working than working. It will say emergency calls only, and will not be connected to a network and then will work again randomly. I cant make or receive phone calls. I've already tried to take ...

Refund for cancelled accounts

I moved 5 of my family's phone numbers from Virgin to Public mobile in mid-September but Virgin won me back a day or 2 later for 4 of my accounts so I switched back to Virgin for those, leaving only 1 remaining with Public mobile.I did not see any so...

Lost my discounts when updating credit card

I have lost my referral discount, my loyalty discount, and my auto pay discount. My monthly bill has gone up since I have updated my c/c information. ( my account has never been cancelled) I have been a loyal customer for about twenty years now an...

Resolved! Canada US plans

We go south for the winter ( US ) rather than putting a “ Add On “ to our subscription is there a plan that allows us to have US Calling within the US at all times. We use very little data and would only use for the odd call. I find it confusing tha...

Resolved! Why is there a voice prompt before the other party's phone rings every time I call a local number th

Why is there aWhy is there a voice prompt before the other party's phone rings every time I call a local number that may require long-distance charges? before the other party's phone rings every time I call a local number that may require long-distan...

No contact number

Good evening,I just purchased a new phone, and it's currently without a telephone number. Do you offer a regional telephone number after I've purchased my preferred plan? If so, is it available for the eSim option?Thank you.

Resolved! US and International texting

I looked at the $30 US-Canada plan and need clarification on texting when in the US or Germany. Can two Public Mobile users with this plan text each other WHILE they are both in the US or Germany? The fineprint seems to imply that this is not possibl...

Resolved! $10 Referral Credit not showing

Hi I activated my new public mobile on 3 Oct with a friends referral code. but i dont see the $10 credit in my payments. I would appreciate it if someone can help me out. Thanks

Need extended US roaming add-on

We are going to the States for 3 months and I need a US roaming add-on for that period. I've never done this before and I want things to work when we get down there.Do I have to buy individual 2 week add-ons, and do each add-on when the prior one is ...

Trouble using minutes

Hi, my international minutes isn't working.

Re: SIM card

So I ended up getting a new phone when I activated the account I had a pixel 8 but ended up misplacing that yesterday ended up just going down to my local telestore and just buying a cheap prepaid phone which is the Moto g play 2024 after buying so a...

Resolved! Updating credit card can not trigger payment, and no place to do one-time payment

Hi , My previous credit card has expired, the payment due date is 11-06, I just updated the credit card, but the payment can not by processed, so now my service is stopped. Looks like updating credit card can not trigger payment, and no place to do o...

How to merge 2 PM physical SIMs into one iPhone 14 & keeping both numbers eSim compatible iPhone 14?

Hello, As a PM customer, I have:- 2 accounts- with 2 physical SIM cards- with 2 associated phone numbers- in 2 iPhone 7 Plus - a multi eSim compatible iPhone 14GOAL:Operate one iPhone 14 multi eSim with 2 PM associated phone numbers. History:Step ON...

Payment

I have to reset my account pin and pay for my account

VoLTE whitelisting and phone compatiblity

Could someone help me understand the telus / public mobile VoLTE phone whitelisting system and how it will affect phone / network compatibility as 3g is phased out soon? Is there any transparency or way to check on phone compatibility? Are other Ca...

Considering upgrading plan...can I keep add-ons awarded in 2022?

Considering upgrading plan...can I keep add-ons awarded in 2022?...please let me know. Thank-you!-S.B.

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