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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to contact support, phone quit after temp stoppage on credit card.

temporary stop on my credit card due to strange charges, now reactivated but my phone is stopped, auto payment should still have gone through.

SMS offer not shown on account

I received a text offer that I cannot see on my account. I'd like to know the terms and conditions before accepting it. Where can I find them?

Service not working

Service is not working. Can not call, text and no data. Auto pay was set through credit card. Payment went through yesterday.

Text messages removed

Hello,I'm writing to report that a number of my text messages have suddenly disappeared from my phone. Specifically, all messages under the contacts "JulieAnt" and "Julie" (which are my own number, used to save personal notes and reminders) are gone,...

Resolved! QR CODE

Just got a new cellphone it says to scan the QR CODE where is the code I'm not good at technically l'm dumb Thank You

No service even tho it shows 5G. Can’t create support ticket

Phone suddenly only operating on wifi, talk and text.—even though when away from wifi it says 5G. Tried repeatedly over the last week to search community for answers and then to create a ticket for support. Although I can log into my account I get...

No data despite change in plan

Subscribed Plan$29 for Unlimited Canada, US and Mexico wide minutes + 20GB Data within Canada, the US and Mexico at 5G Speed. I changed plan in March. Have used only 1.52GB in current cycle but now i have no data. I have restarted, my account shows c...

Service issues every time phone dies

Any time my phone dies/is shut off, when it turns on I have service issues. I’ve never experienced this with other service providers. I’ve had to put a ticket in for this same issue at least 2 times. My phone says I have “PE” service, but no “PR” ser...

Re: How to connect with a customer support agent

How can I connect with a Customer Support Agent.

Cannot call toll free numbers like TD or PC Insurance

I have recently noticed that no toll free numbers are being connected.i tried calling TD credit cards and it keeps saying invalid number I tried all combinations and still failedi tried pc insurance and same issue I restarted my phone too.this is a b...

Account login is stuck at pre-activation

When trying to login to on-line account, it always goes to pre-activation screen

Resolved! Porting phone number from VoIPMuch.ca

Hello, I am planning tort my 'home phone number from VoIP vendor (voipmuch.ca).Is there a special steps, I have to do? Or even is this can be done in a couple days?Thank you.

Change Call Display

Hello. is there a way to change what is displayed when I phone people?

iphone 6

I get "connection error", and no internet

eSIM QR code

Dear @CS_Agent I just signed up for a public mobile account. 226-3xx-xxxx. My eSIM disappeared shortly afterwards. I still had my original eSIM on my phone, when I switched back to it for a multi factor authentication, my new public mobile one disapp...

Unable to Call - Only Text

I can no longer receive or make calls. I can only text. This started a month ago any idea why?

I can't receive SMS or voice calls for two factor verifications

I changed to public mobile recently and I am not receiving SMS for two factors verification. I can't log into some of my online profiles that ask for codes sent to my phone such as online banking.Can someone help me with this?

I need urgent advice please

Hello, Im currently in Australia on a working holiday and have my subscription paused. However if I resubscribe every 3 month I can keep my phone number back in Canada. I need to resubscribe however it won’t let me log into my account because it send...

Resolved! transfer not complete after 8+ hours

I tried helping my sister transfer her account from Koodo today. She got the text message and replied within the 90 minutes and received a "sorry to see you go" email from Koodo, but she hasn't had any confirmation of the switch and it's been at leas...

Help: ChatGPT Voice

I'm having issues with my ChatGPT voice for the last 6 weeks. It stopped working all of a sudden when I tried connecting with LTE/5G and finally today I found out it works when I use WIFI. There are two post that have the exact same issue:https://pro...

Request for Refund of Unused Cell Phone Plan Fees

Dear Customer Service,My name is *****Cell Phone: ###-###-####Email: ****@****I made a payment of $40.68 on March 14, 2026, using my credit card for my Public Mobile cell phone plan covering the usage period from March 14 to April 13, 2026.However, I...

Resolved! US Roaming

Does the $35/75 GB plan for use within Canada, US and mexico include full roaming in the US. Thanks.

Resolved! Loading subscription details

Can't seem to get my subscription details to load. Everything else is loading ok.

Stolen phone and change SIM

@CS_Agent Hello,I need to change my SIM because my phone was stolen, but the verification code to request a new SIM keeps getting sent to phone number, which I do not have access to. How do I get it to send to my email or purchase a new eSIM? I have ...

My 1 GB data changed to only 500 MB, why???

Why did my subscription at $18 CAD a month changed from 1 GB data, like I used to have and my husband still has, to only 500 MB???

Dont work

It does not work

Keeping $18 500MB Talk and Text Plan after Travel

Am currently on the $18, 500MB unlimited talk and text plan, which is all I need. Am planning a short trip to Mexico and was thinking of changing to their Canada-US-Mexico plan for one month. But I am getting the sense that Public will not make the...

Resolved! Koodo Postpaid Plan Offer

Hi everyone. I recently received an offer to migrate from PM to Koodo for a 5GB data @ 5G speed for $25/mo. The plan says it offers unlimited talk and text but doesn't give anymore info. Is it only Canada wide? And is the unlimited talk for both inco...

Offers

How do I receive the latest offer from public mobile? My son received the offer, but I didn’t. It’s unlimited calling for Canada, US and Mexico with 30 GB of data for $30 per month, expiring May 29.

Resolved! Offers

My brother received the latest offer from public mobile, but I did not know it. How do I access that offer? It is unlimited calling for Canada, US, and Mexico , with 30GB of data for $30 per month and expires on May 29.

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