Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, how to order a new SIM card without changing my current number, I want to get a replacement of my sim card with my current number because I lost my current SIM card .please help
What time are subscriptions supposed to change over at? I recently changed subscriptions that was supposed to start today, my usage overview has been reset today but my new plan has not started yet. I thought it would start at 12:01 am but hasn't.Is ...
There was an error activating my subscription, step 6. Ported my number and my old carrier cancelled but I still can’t use my phone off data and I can’t figure out how to rectify.
What is the best solution/plan to using your phone in Europe for 2 weeks?
Never got a qr code to download an esim after public took my money!What to do now?Public says my s20 5G isnt compatible with esims...Thanks in advance! edited by computergeek541: change category label (unrelated to Community category)
Hello, I am going to out of Canada for a while, I just wonder if the unsubscribe days still 90 days?thanks
Recently ported number from bell to public.Everything seems to work except MMS.Can make outgoing calls.Can receive incoming calls.Get pop up message saying MMS doesn’t work.Gives two options: cancel or settings.Phone is iPhone.Cannot enter number. ...
I initiated a port in of my number. Got the messages from the old provider, approved and everything. Now public mobile displays the number I was trying to port in. However if I turn off the old PM number on my iPhone, I loose connection. I also still...
I went through the whole process on my phone with your app and it asked me to confirm my identity with a 6 digit code sent to my email but nothing was sent. I asked to resend the code 3 or 4 times no luckAlso I spoke to an agent and they said I did ...
Wondering if anyone else is having a similar issue. Not sure exactly when my problem started (I don't make a lot of phone calls from my cell normally), but a few weeks ago I noticed I couldn't make any calls from my phone. I thought it was just a f...
Hello All:I need a copy of my call log (incoming and outgoing calls only) But the filter does not provide a complete 3 month record (It chops out weeks). I contacted customer service, who said I had to contact the privacy dept at Telus. They said the...
Hi there, I am having issues when paying for an esim. I am trying to pay using the public mobile app and when I get through to the payment method when I input my CIBC visa debit card details the response I get is that the credit card validation has f...
My SIM is locked. How do I get a PUK code to unlock my LOCKED sim??
Hello,I recently purchased a refurbished cell phone from Mobile Klinik and I would like to know if I need a new SIM card or if I can use my current one and if I can still use my current cell phone number.
I had several months ago lost my bag with my laptop and cell phone. I lost access to my account on Public mobile and email. I am now stuck between 2 double authentication. I need to get my old number back.
Hi I switched my daughter’s line from Rogers to PM last night. After the transfer, a phone call works. However, her SMS and iMessage no longer work. I have gone through several articles (reset network, reboot, turn on//off I message, check APN, etc.)...
I have the current subscription ($21.00/Mo) that should give me the unlimited Canada-wide minutes but when I call my dad in Toronto, I hear voice message saying that I don't have any minutes left and I have to buy more air time. Yes I can call other...
My sim card needs to be replaced as it will not work in any phone I try it in. So from my account I tried to order a new sim card. BUT it will not take my address even when I cut and paste it off my profile. It says invalid address. The address on my...
Plz check and confirm.if.my old number exists ?
Good morning, all. On March 11, 2025, both my spouse and I received a text from PM offering 5G 75GB Canada-US-Mexico with 1000 international long distance minutes for $35/month. We both replied YES to confirm, and received a confirmation text from PM...
Hi. I signed up for public mobile yesterday and I still cannot receive calls or texts. my sim card shows unknown number. I tried contacting customer service but no one is getting back to me. What am I suppose to do?
I am trying to make outgoing calls and keep getting the number you have dialed is not in service, but this is for numbers that are in service- tested on my daughters. It rings to her but wont allow me to connect. As well incoming calls wont allow me ...
I need service back asapanyone to talk tooneed customer service asap@
Lost all my option on my account ....
I cannot seem to find the Wifi calling option on my iphone 11. Do Public Mobile offer Wifi calling?
Hello, I switched from Koodo to public mobile and during my SIM card activation I had transferred my existing number which caused me to lose connection before the activation finished. The SIM card nunmber is showing on my account but my phone is in s...
HiI need to use my phone in two counties and so I need the App Store to stay in the European region. I have gone through the process of ordering an eSIM for when I’m in Canada. During activation it says to download the app, which I can’t do on my iPh...
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