How to change payment method

[osmodio11]

Have the same issue. Tried 3 days in a row, and site will not process.  All other site functions work, but Manage Payment just locks

[osmodio11]

Yes all same.

Was able to complete the change via the app. Computer still would not work, so problem is in the software in older desktops I guess

[BKNS27]

@osmodio11 

Is the billing address & postal code on the CC same as the one on your account?

[osmodio11]

already waited the 24 hrs for 3 days in a row..  get to the Manage Payment, and get the "welcome - your request is  being processed" then times out.   Also, when trying to open chat get -Something went wrong

[softech]

@osmodio11 

if it it does not work, it is best to wait a full 24 hours before trying again
Just in case you have trouble adding the card or making the payment and you need to pay urgently, you can get a voucher from SDM/Rexall/Loblaws/Cantire and then load the voucher using *611 on your phone (or 1.855.4PUBLIC from another phone) to resume service first and then try updating the card again later
(you can also buy a voucher online with a fees from muskbird.com/ding.com/recharge.com).

Here is the full list of retailers carrying Public Mobile Voucher:
https://www.publicmobile.ca/en/payment-voucher