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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2356 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17679 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28736 Views
  • 184 replies
  • 27 Bravos

Calls dropped in USA

I have the new 50gb USA call and text plan. My phone made and received calls the first two days of my trip then suddenly stopped. All calls drop immediately after dialing and I can't receive calls. It's not an area thing as I was literally in same lo...

Karyathena1 by Good Citizen / Bon Citoyen
  • 186 Views
  • 3 replies
  • 0 Bravos

Resolved! Calls and SMS while in USA

My Current Subscription:50GB Data within Canada and the US at 5G SpeedUnlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++ Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, a...

Maxx2000 by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 0 Bravos

Resolved! Help! I can't receive Calls and Texts!

I transfered number 24 hours ago but I still can't receive income calls and sms (calls redirects to voicemail)... At the same time everything OK with outgoing calls.

Maxx2000 by Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 0 Bravos

Resolved! Otp issues

How can I log in when I can't receive the OTP cove vis text since my phone was stolen  

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Chantalbb2 by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos

Newbie to PM-porting business landline to PM

Hi y’all. I haven’t pulled the trigger on a sim card yet as I have a few questions. My current mobile line is with Speakout 7 11. It’s ok. I don’t live on my phone and it works for my simple needs. Bummer is when we occasionally go to the States for ...

MX8 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Can't log into My account

6 digit code being sent to a phone number I no longer have. When I put resend code I get the options send text or send voice message. 

MacDuece by Great Neighbour / Super Voisin
  • 190 Views
  • 5 replies
  • 0 Bravos

Resolved! Monthly Subscription

Hi, I would like to ask on how to practically maintain my number. I'm leaving Canada for a year but I don't want to continue paying a monthly payment. I'm planning to just pay or load my sim once every three months. How long can I keep my number befo...

Vina1 by Great Neighbour / Super Voisin
  • 155 Views
  • 3 replies
  • 0 Bravos

My plan details

Where do I find my plan details? Amount of GB my plan? 

Ralph101 by Great Neighbour / Super Voisin
  • 115 Views
  • 3 replies
  • 0 Bravos

Resolved! Redeeming Points

I have a PC and cab't find a means to redeem points as credit to next bill? Is app required. I have 13.5 points. Example given is that 15 points is equivalent to $ 15 dollars. Is that the minimum amount required for redemption?

Victoria_Bro by Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 0 Bravos

Activation Fail - Tried Porting Number From Suspended Account

Hi,I tried porting my number from my previous prepaid provider but it did not work because i no longer have access to my previous phone number to receive the number porting verification text from my previous provider.I now realize that i would of hav...

hello5811 by Great Neighbour / Super Voisin
  • 240 Views
  • 7 replies
  • 0 Bravos

Resolved! Points back on vouchers?

There's lots of old obsolete info on the forums about the old "Rewards". Maybe pm should do some cleanup on here since changing from rewards to points! I'm wondering if the 5% points back on payments applies to voucher top-ups or only card payments? ...

smurfit by Great Citizen / Super Citoyen
  • 601 Views
  • 16 replies
  • 6 Bravos

Access to old phone bills

Hi there,I used to use Public Mobile as my provider, and now I need help accessing my old phone bills from May and June 2022.Please help me with that. Thank you.Ottavia N

ottavia by Great Neighbour / Super Voisin
  • 208 Views
  • 5 replies
  • 3 Bravos

Account locked

It keeps telling me to try again in an hour and it's been two days helppp

Waderoni by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

my phone has money but says service is suspended

Hi my account is not working. My account has $26 inside and my plan is $20 however after the payment it says I have a balance but still says my service is suspended. I logged in online and it says to resume activation but when I click on the button i...

Vimala_Genga by Great Neighbour / Super Voisin
  • 215 Views
  • 6 replies
  • 1 Bravos

5B1 Error after Public Mobile Number Port-Out

I was a public mobile customer for years. Over a year ago I ported my number out to Rogers. Ever since that port out, my number has been blocked on Telus's network. Giving callers who are with Public Mobile, Telus, or Koodo a 5B1 error code indicatin...

queenof5b1 by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

Resolved! Last name length field is only 13 letters length?

Is there any way to increase the last name field length? My last name is hyphenized and I cannot fit the entire name :Aaaaaaaa-BbbbbI can only fit:AaaaaaaaBbbbbIs it possible to allow more characters?

doctor80 by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 0 Bravos

New plan won't work

A few days ago me and my two children switched from a shared Telus data plan to individual Public mobile plans. My son was able to switch to the new plan without any problems but when my daughter and I repeated the same steps, our old Telus plan neve...

Jo76 by Great Neighbour / Super Voisin
  • 122 Views
  • 3 replies
  • 0 Bravos

Activation email

Not received, while former carrier has stopped my mobile service.  Need help urgently.

Alan15 by Great Neighbour / Super Voisin
  • 212 Views
  • 7 replies
  • 0 Bravos

Compatibility please help.

Hello, I'm having a hard time following the compatibility chart as it's in mhz but phone look up isn't listed that way. I've been to komvili (probably spelt wrong) but the phone model code isn't in the  list of model codes..  So I figured I'd ask her...

SynnSalvator by Good Citizen / Bon Citoyen
  • 120 Views
  • 2 replies
  • 0 Bravos

Spoofing?

I got a call today ( I just bought US/Cdn plan and activated eSIM today) that said my number had been used abnormally and it was scheduled to be cancelled today, anyone get this call?

US CANADA PLAN Calling from US

I just got this US CANADA PLAN with 50 GB, I just want to confirm if I am in the US now and whether I can call a US number or a Canadian number without additional charge? THANK YOU! 

Yang2024 by Great Neighbour / Super Voisin
  • 121 Views
  • 3 replies
  • 0 Bravos

Resolved! Referral discount

Hello, I just signed up with public mobile after a friend sent me a referral link but once I activated my account the discount is not showing. How do I go about getting the discount? 

Lumerian by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos
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