Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i changed my phone number on line but my app isn't changing it
My iPhone 12 cannot activate iMessage with my phone number. The number spins indefinitely under Settings → Messages → Send & Receive. Calls, SMS, and data work. The issue began after porting from Koodo to Public Mobile and has persisted for months. I...
Please help.I am trying to switch from PM to Rogers (unfortunately). The Rogers rep kept my old SIM card and gave me a temporary phone number. I replied to the text from PM authorizing the number transfer. I got an SMS several hours later saying my n...
Good day, My public mobile account is always paid in full each month on the due date, I have a son who suffers with mental illness and he reset my phone a few days ago causing me to lose all my data, saved passwords, apps, messages, etc and I am not ...
Something didn't go right while activating your subscription. Click below to contact a Customer Support Agent. When I click Get Support ... I get nowhere. What do I do now?
what is my account number?
Late yesterday afternoon my data stopped working and I haven't been able to get it back up since. Coverage says there is no outages or problems where I live, but I've done everything I can from my end (reset internet, airplane mode, restart) numerous...
SIM HIJACKED! Please help, they are taking over my personal accounts and information! Thank you. I tried to create a ticket number yesterday but didn't hear from anyone there...The number was 339063-759
Same issue, can't find an answer Did you get it fixed
Hi there. I have account with Public Mobile. I have phone number with Public Mobile for my wife. I have phone number with Rogers. I want to change phone number to Public Mobile. How can I do it? Please advise. Thank you. Igor Maksymenko.
My plan states that it has "Unlimited Canada and US Minutes." As my plan also includes 20GB of data for use in Canada and the US, I would like to know if "US Minutes" means I can just call the US for free from Canada, or does it also mean I can also ...
HelloThis is Lesley McFadden. My account is all set up and I just need to finalize the transfer of my Fido number ###-###-#### over to the Public Mobile account. I've already had the text from Fido and replied YES to it. it just needs to be finished ...
Subject: Request for Physical SIM Card and Service ReactivationDear Public Mobile Support,I am writing to request a physical SIM card to be mailed to me because my iPhone 17 Pro, which was using an eSIM, is broken. I would like to use my old phone, b...
Moved to French support
Hello,I bought a new iPhone 17 today that requires an esim. Apple took my old iPhone for the trade in so when I try to login to my public mobile app it asks for the verification code sent to my cell 778-xxx-xxxx. There is no option to click on for t...
So I'm trying to set up a phone/number for my kids and when I purchased the plan, it's associating it to my current phone which already has a plan of it's own. I'm not wanting to pay for a plan on my current phone but set up a new number/phone for my...
Public downgraded my 4G to 3G. I have a OnePlus 2. Now requests an additional $5 monthly for service. Looking at the bandwidths, I should be good to go within city (Quebec). A few months since downgrade – was originally on 4G for many years. Noticed ...
I selected a plan to subscribe to as a new customer I signed up but then get an error code can’t resign up and if I log in it give error code
I had 10gb for $25/m, 10gb/2 years bonus plus a 2 GB special for a total of 22gb/m. I changed my plan for the 25gb/$25/m at renewal. When it renewed, it took away my 10gb/2 year bonus. I should have 37gb/m instead of 27gb/m. how will this be correct...
Hello,My wife is also a public mobile user and she is receiving incessant harassing calls.If using a landline, you can press *57 (keep safe), which sends a signal to the phone company to trace the call. This allows the police to get the records to in...
HelloDo I need a new Sim card if I change my new subscription for 5 G 80G data plan?ThanksPeter
Hello. I changed my phone number and I can’t login cause it’s telling me my password is incorrect. I want to use my points is this how you make it so I don’t use them and scam me!? I’ve been trying to help for a month. This is ridiculous I’m going to...
Maybe a stupid question but on my iPhone 12 and my daughters iPhone 14 we can’t find any setting VoLTE - setting ONLY show 5G and LTE
I am not receiving texts or phonecalls and it has been longer than 5 hours.
cannot set voicemail number. There is no choice provided on the first line and second line is grey out. Phone was restarted, but nothing changed. Phone is Samsung s24 plus. Please help and thanks.
Hi, I am porting my number from Telus prepaid account to Public Mobile today. I received the activation email, but when I scanned the QR code, my iPhone showed "Unable to Activate eSIM". My Telus service is already disconnected, so I am stuck without...
Switched to public mobile, can't send or receive text.messages.Thanks
