Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My service is not working because the payment method needs to be updated, I sent private messages and I am not getting a reply. How do I address this?
I had a public mobile plan I was happy with but they said I needed to upgrade as I would be affected by the upgrade of March 27.... I choose to accept the telus plan of 5G for $19 a month bit they have been screwing me up.... first I got a $65 bill t...
I sent a text message to a friend last night but the wording that she received was different than what I sent. I've never heard of an issue like that before. What happened?This is what I sent. This is what she received.
Good morning,My credit card was declined and my phone service was deactivated. 24+ hours ago I submitted a new credit card and paid the bill. My account shows $0 balance owed and still the phone service has not been reactivated.
I currently have the bare minimum plan and want to switch over to something else. Is that something that can be done or would it be considered an add on?
I put in a new physical simcard and need help. I have done troubleshooting and can get texts and send then but can not call out. "No network"
Hi, my phone can only send text messages. I don't have any internet connection, so I can't make calls
I finished my transfer process as expected. When I do speedtest , It's very slow as result in screenshotPlease help to fix problems.
Hello all, Is anyone else experiencing fraudulent data charges on their account? I have been charged 3 times for 1 gb data the past month and I am worried I will not get refunded as it was used up before we noticed the charge. These charges are quit...
I just receive a text message : Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate num...
Dear Customer Service, I am a long-time Public Mobile 3G subscription client. I know that you have a 4G plan for $30CDN with 35G. I want to switch my subscription over to that specific plan. However, when I open "My Account" it only shows some 5G ...
Can someone please assist me with disabling my voicemail? Thanks
The voice mail greeting I get when I call my number from another phone is a system generated greeting. When I call my voice mail and go into personal greetings, it indicates that my personal greeting is active and when I listen to it, it is in fact m...
Hello Public Mobile support. I would like to have my line re-provisioned. I am kindly requesting a porting refresh as I keep missing text messages from business colleagues, clients and family and it is increasing frustrating and affecting my busines...
Cannot access account to update payment info
When I make outgoing calls, most calls don't have a ringback tone, even though the call goes through. I've tried a family member's public mobile SIM in my same phone and it doesn't have the same issue. Gotta be something with my account that needs a ...
Last Thursday, I was told via text I've used 95% of my monthly data. Today, when I check, I've used 36%. Why the discrepancy?
Hello,I would like to request a refund of the renewal charge that was processed on July 28.I attempted to port my number to Koodo on July 27, before my renewal date. However, the porting process could not be completed because I received an error mess...
i am wanting to cancel my account and have my credit card charges removed
I am looking for old payment receipts for the months of November and December 2024
Hi Community,I received a text message from Public Mobile saying:Public Mobile here. You have used 75% of the data included in your service. Visit My Account at selfserve.publicmobile.ca for more optionsAt the time I wasn't using data and I rarely us...
This number cannot be used by my bank for two-step verification. Please enable.
I am currently in South Korea using my Public Mobile eSIM. I am not able to receive any messages sent from Canada though I understood my subscription plan is allowed for international text message receiving. My phone just shows "No Service" though I ...
I was wondering if there is anyone out there that could shed some light on the best phones for Public Mobile.I have a Google Pixel 6a, live out in the country. I can't take calls inside as my phone will drop them. I have to go outside to answer and...
Hello, I'm an existing customer and would like to install an eSIM on my new phone. I'd appreciate the help as I'm unable to find an answer for this on the website. Thanks
When i go to my rewards it takes me to my husbands rewards not mine
Hi, my number transfer from Virgin Plus is stuck due to a previous name mismatch (I have updated my profile now to match my Virgin bill). The system currently locks my number, so I cannot resubmit manually and keep getting an 'Invalid Number' error. ...
Do payments cover period in advance or retroactively. Pay,t made May 24, account moved to Telus May 25. AM I due a refund ?
My data is not working it’s very slow I tried getting a data add on but still no working
Hello there, I am travelling to US. My current plan is 30GB + bonus 50 GB for using in Canada, US and Mexico. Should I inform PM and require any technical support such as roaming before I travel? Or, I just go to the US and the roaming will automatic...
