Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
What is wrong with the "MY ACCOUNT" website? I've tried on multiple browsers and devices, I've reset my password, nothing works.After I successfully login, I just get sent back to https://publicmobile.ca/en/ . Can't view my plans or usage.FIX YOUR WE...
When I paid my monthly bill (which is getting more and more difficult every month), a new promotion came up offering 5mbs or whatever you call it, for the same $25 I am paying now. However, there was a little *12, beside it, with NO EXPLANATION. Forg...
lost phone how to cancel account
hi, I have a samsung galaxy S20 FE 5G, I tried to set up call forwarding NO reply, busy, on my phone, I got an error mesageI tried *61*6479949131# send*61*6479949131 send, none of them are workingfailed to read data, something went wrong, check you...
⁸Sim card was sent to an incomplete adress. Can't reach Public service to resend. Sent a ticket. No reply...
I'm planning to invite a friend for Canada-US-Mexico with 60G for $35 plan. But this plan doesn't seem available for new subscriber. Would my friend be able to get this plan during the sign up/activate process?Another question is about using hotspo...
I changed my plan to $40 but I was doubled charged $ 40 and $ 56.50 edited by computergeek541: changed category (unrelated to discussion about how to log into self serve account (My Account)
I'm trying to update my payment method to re-activate my service but this website is just bringing me around and around in circles!! Can't access!!!
I would like to speak with someone about a credit card charge
Purchased a Motorola edge 24 that had the IMIE Blacklisted by Telus Communications in Oct 2024. How can I get this removed from the blacklist so it can be fully functional.
Hello. I just ported my number to Public Mobile today, so I paid for my subscription. As i was exploring the menu, I tapped change plan to know what are the available options. I saw a higher data offer thats the same monthly fee as my current subscri...
Hi everyone, I transferred my number out from public mobile to other carrier three days ago. I have been with public mobile for two years and I love public mobile. Good price and good deal. I transferred out just because getting a new phone from othe...
Hi,Almonst more than 48 hours have passed since I have activated $40 60 GB Black Friday plan. The plan does include regular 500 long distance minutes but I have not received so far additional 500 long distance Bonus minutes as advertised. Why I am no...
Callers have told me that my line is not in service
If I change subscription close to my renewal date, will I pay for the remainder of the month and then charged again at my renewal date; example Would like to change to the $19 per month from the $18 I am currently paying. My renewal date is Nov 27th...
I can't logon to the app to finish setting up my phone account which I already paid. It returns a login error. Try later, every time. What's up with that?
I would like to close my account please.
As the title states, I had an error with my payment. I log into my account and I'm not given an option to remake the payment, I can only call out to 611 and it's asking for a 4 digit pin number. I never recieved this pin number as for whatever re...
So I subscribed to Public Mobile years ago when they still had their old points system. I registered for the $15 plan which included 250mb of free data. As years went by, the monthly fee dropped to as low as $10 until the points system changed. I ...
I subscribed for a new account and chose the eSim option. (I need to port my number to Public Mobile) My credit card was charged but I did not receive the initial email which is supposed to include a QR code.The phone will not activate. I also can't ...
All my calls are being sent to voice-mail. Phone not ringing.
Got this message at https://myrewards.publicmobile.ca/en/dashboardYour services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your p...
Wondering why my rewards changed they’ve been +1.75 since the rewards system changed a nothing is any different other then the last two months it’s only +.70
I am a recent subscriber and didn't know that I have to enter an OTP sent to my public mobile number to verify my Eversafe ID. Now I'm overseas and can't log onto my account. Does anyone know how I can get the OTP sent to my email address instead? Th...
Why did my Public Mobile Account go from $15 plus tax to $18 plus tax. The receipt says automatic top up which I have no knowledge of making a top-up.
How can I transfer my old number and plan to a new phone that doesn’t have SIM card capability
I cannot seem to find the page without logging out and using the email link you sent.
I couldn't open my mom's account because the email associated doesn't exist anymore and the original number on the account was cancelled previously. There's no way that we can get the password or OTP. Please help.
I've been using Public Mobile for my aunt in long term care for the past couple of years, but she's having trouble using any mobile device and wants to return to a landline. I found a provider that can put a phone in her room, but they say her number...
Trying to make calls but when I put the number in it comes up with call failed or ended should I be in primary or personal
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