Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot transfer my number and am getting error message Subscription not activated
I completed a subscription with Public mobile and gave my land line number to use for the subscription. It didn't go through and I was informed that the activation was not done. What do I do as my landline is going to be disconnected in six days.
I have the following issue and can't get around it, also can't access support either
I keep getting an error message when attempting to port. I tried to submit a ticket but I keep landing on an error 404 page. Can anyone provide some insight if porting is temporarily disabled due to the high demand of the flash sale and when I can re...
Hello,I changed my plan on January 25, 2025, but I was charged immediately instead of on the renewal date.Could you please help adjust this so that the plan change takes effect on the next renewal date instead?Thank you for your assistance.Best regar...
When I subscribed a plan, I selected eSIM and used an IMEI number of physical SIM of my iPhone 12 Pro.And paid it.(I didn't recognize my phone is using physical SIM, not eSIM.)However, my subscription didn't go through.I guess the reason is because m...
It says make a ticket but i cannot ... so i still have my bell number and paid public subscription, can someone help me make a ticket....need help please!
I made the payment after selecting my plan and at sim activation screen it said subscription did not complete
If I have an old SIM card can be used instead of getting new one ?
Hi,Can you please help? I was using the mobile app to activate the physical sim from the QR code received after subscription.Thanks @CS_Agent
I subscribed to the $20 deal earlier today but have not been able to activate. How do I cancel my subscription? It seems like I cannot access the full Public Mobile account yet because I have not activated. Can I get a refund on my $20 plus tax? Than...
Hello,I am trying to activate/transfer my number and cellular network to a new phone and I am having a lot of difficulty. I followed all of the steps and troubleshooting. Every time I try to install the new eSIM it fails and says "Error. Something we...
Hi there,I signed up for Public Mobile services; I tried selecting a phone number for my new plan and after it kept spinning just gave an error contact an agent. I did contact CS_Agent.What I did notice I'm unable to login via the app now. Not sure w...
Just ported in this morning and all is working except the sim card is still displaying the temporary old number in the settings and not the new ported number. I tried resetting the Pixel phone and removing the sim card. Will it change on it's own or ...
Keep getting an error and I never received the emai
My email is ***@*** please send qr code as I didnt receive one I am unable to proceed
Hello, I'm having issues with porting old number from Fizz to Public Mobile. I downloaded the Public mobile app and proceeded with the onscreen prompts to port the old number. I got the message from my old provider and approved the porting and then i...
i can’t subscribe. super frustrating. and no help at all. i’m trying to transfer my service here and it’s impossible
I was in the last steps to activate my new account but failed. What should I do now?
Trying to activate my subscription but keep getting subscription not activated at step 6
Hello,I am having the same issue as a few other people. When I try to activate my subscription via the app, step 6 of 6 returned the message ‘Subscription not activated.’ And to contact support.
Can anyone help how I can fix this? Tried activating subscription selected phone number and just Subscription Not Activated error. Logout, restarted phone, reset network setting not luck
I can make the call after ported my phone number from Fido, but could not get the SMS or could not be reached by anyone else. When I logon my account, I got the following, since I could not get the SMS, could not confirm the identity. Can you help to...
I tried several times to activate my subscription. I cant proceed at all.
I happily joined couple days ago but could not make it. It was impossible to transfer my own number so could you cancel my order and return please. Thanks
I just signed up for a new account and subscription but accidentially deleted my new eSIM, now I can't login and get a new eSIM because it requires OTP, which because I'm missing my eSIM, can't get. Now I'm stuck in this loop.What are my options?
I keep getting the same error message “something didn't go right while installing your esim. Click below to retry.” However, there is no retry button option, just the “get support” which is telling me to send a ticket. I can’t seem to figure out how ...
Signed up for flash sale, payment successful, hung up on activation step in the PM app, transferring number from Fizz. Keep getting "subscription not activated" in step 6 of 6. Tried "need help" but high traffic so no help available!
