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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My number did not port to PM after 2 days

Hi All!I have transferred my number from Rogers two days ago (confirmed the number porting SMS with YES respoonse), but incoming calls are still going straight to voicemail and I also don't get incoming texts. Outgoing calls and texts work as well da...

payment

My credit card number is the same for payment.

SIM card

Trouble with sim card

Public mobile customer service number

What is the phone number?

Lengthen rings before call goes to voice mail

I have been receiving complaints from family and coworkers that my phone when called goes straight to voicemail. I would like this stopped by increasing the rings to 5 before the call is picked up.

Resolved! Number transfer issue.

I recently transferred from fizz to public mobile, everything gone smoothly but I got this message Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contac...

Plans

I spent $10 on SIM cards and another $30 on a plan and couldn't get better than 3G. Couldn't talk to anyone at all. Another Telus scam!

4G LTE camera

Hi I just bought 4g LTE security cameras and I'm unsure were I can get data only sim cards that will work with them any pointers

New user - no connection

Hello, I am a new user and ported my line over to Public mobile from Telus about 4 hours ago. I have restarted the phone, reset network settings, removed and reinserted the SIM card. However, the phone still has no connection. Is there any way a tick...

Voice calling does not work

Voice calls do not work. When I dial a number it just seems to disconnect. Voice on apps such as Whatsapp and Kakao work fine. Texting works fine. This first started when I went to the US and after subscribing to add ons I found Voice wouldn't work b...

My credit card expired and the app refuses to accept my new card or a different card.

any ideas?

Resolved! not receiving code for new number

I got a new sim and selected a new number, they are sending a code for verification to the new number but Im not receiving any message

Can't call out or receive phone calls; apps via wifi work ok.

Hello, this Public account is for my mother's cell, who is a senior citizen. As usual, I'm the go-between, bcuz she is very tech-averse.Currently, she can no longer make or receive calls, but apps (e.g. whatsapp) still work via wifi. When attemptin...

Roaming in Alaska with Public Mobile - April 2025

Hello,We will be going on a Cruise from Vancouver to Anchorage Alaska while on Public Mobile with US roaming plan. Does anyone have any recent experience with network connectivity at ports and in town with Public Mobile plans? Will I need to buy AIRA...

Porting from Fizz

Hello, I’m trying to port my phone number from Fizz, followed the account number by adding 0000 at first but the transfer failedthank you for your help!

Payment processing not working

Does anyone know why Public is not able to process payments at this time, i.e., this afternoon, Sunday April 6th? It says to try again later, but it has been saying that for two hours.

Sim card

I got this card today and it's not working, it's says it's working but it's only emergency call only nothing will work calls or text done not work

Not able to send Messages

Hi I am not able to send text messaged from my number. However i am able to receive text message. Any help will be appreciated. Thank you.

Subscription plan

Both wife and I upgraded to Mex plan before trip. All working well except cannot callCanada.

Resolved! Can’t access my account info

I can’t access my account information . My account was only deactivated for 5 days and I paid and now it’s asking for more payment for another activation

I gave referral to someone but didn't get rewards

Resolved! Cancelling servivce

Hello,I recently signed up for public mobile( a week ago) and want to cancel it. I haven't received the sim card yet, and don't have option to cancel subscription in the app.How do I cancel and get a refund? I understand I won't get the refund for th...

Esim not compatible

Request: Please help with installing eSim on my Iphone 15. Details/Background: I just bought 20GB Can-US-Mex at 5G speed plan for $29, selected eSim option. After paying and downloading app on my cellphone to install esim I am getting message that "P...

Activating sim

SIM card

Why my sim isn’t working when calling or receiving calls but can text??

transfer problem

i want to transfer my public moblie to fizz.It shows that publicMobile seems to have restrictions that prevent me from transferring to fizz. what can i do?thank u!

Forgot the email registered to my account.

I can't access my account due to not remembering what email I registered to the account. I selected "forgot email", entered my phone number, but the only way to get the reset PIN is through the email that I don't remember setting up!!! A vicious ci...

Payment

My subscription expired today and I’m trying to make a payment. Say it can’t be processed and to call back later. What’s going on?

SOS

How do I fix this

I can't sign up to a plan, ergo can't be a customer...

I have tried to sign up on the phone and online, I have two difference Canadian Credit Cards issued by a Canadian Bank. I have called the bank in case they are blocking the transactions, they say no. They see the transaction and they accept it. I hav...