Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Got a line at Fido

Hello everyone, I recently just got a line with Fido using the same phone number I was using with Public Mobile. The guy at the booth transferred my number to Fido for me. I wanted to access my Public Mobile account to see if my plan is canceled, but...

simonhor1 by Good Citizen / Bon Citoyen
  • 116 Views
  • 2 replies
  • 0 Bravos

Resolved! referral code after activation

Hi,I forgot to enter the referral code I got from someone when I activated my SIM card. Is there a way for me to use the code still?

mystery905 by Good Citizen / Bon Citoyen
  • 76 Views
  • 1 replies
  • 0 Bravos

Resolved! Login not available

I tried to login to my account the last 4 hours but it kept saying this page is no longer available once I got login button. Anyone else experience this?

cassieautumn by Great Neighbour / Super Voisin
  • 83 Views
  • 5 replies
  • 0 Bravos

Resolved! Referal Credit

Why was my referal code not accepted when my friend signed up ?

fisnaris by Great Neighbour / Super Voisin
  • 76 Views
  • 3 replies
  • 0 Bravos

Discount Carryover

When changing phone plan to the $40 for 15GB, do the loyalty and pre-authorization payment discounts carry over and apply to the new plan price?

panchal by Great Neighbour / Super Voisin
  • 153 Views
  • 6 replies
  • 1 Bravos

Resolved! 4G Plan for $40 / 15 GB Problem

Hi,I transferred to the 4G plan for $40 and 15 gb. My phone still says I'm on 3G.Does anyone know how to get the phone to sync with the new 4G speed?On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't a...

agora by Good Citizen / Bon Citoyen
  • 205 Views
  • 14 replies
  • 0 Bravos

Resolved! Data

Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every month. I don’t know why today after i used my 2.5gb for this month why the data stopped working and not automatically start using from my extra 10gb.please I don’t need answer w...

memo1995 by Good Citizen / Bon Citoyen
  • 106 Views
  • 2 replies
  • 0 Bravos

Login

Someone mind telling me why almost every time I login there is an annoying message that says EXPIRED PAGE not allowing me to log in after trying several times finally it works !!!!! Why ??? I tried refreshing nothing !!!

Drav by Good Citizen / Bon Citoyen
  • 76 Views
  • 2 replies
  • 0 Bravos

Email

I look I don't remember the email I use

Coba by Great Neighbour / Super Voisin
  • 53 Views
  • 3 replies
  • 0 Bravos

Phone Can’t Receive or Make Calls

Since paying my last phone bill, I’m not able to make or receive phone calls. I’ve done all of the things the helper suggested and forum, but it’s still not working. I have an iPhone 6 right now, and unlimited calling and texting with data included.

New plan did not start at the specified date

My new plan ($40 15GB at 4G) was supposed to start on Nov 14, however the billing cycle has already passed and it's still using my old plan (5GB at 3G). I signed up for this new plan on October 28, so it should've had plenty of time to go through the...

Andrend by Great Neighbour / Super Voisin
  • 92 Views
  • 6 replies
  • 0 Bravos

Logging into account

I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized. What is going on? I want to add data.

Holly4 by Great Neighbour / Super Voisin
  • 85 Views
  • 5 replies
  • 0 Bravos

Promotions

I would like to be reoffered 15gb for $40 is there anyway that I can get a text containing this offer?

HeatherO82 by Great Neighbour / Super Voisin
  • 87 Views
  • 3 replies
  • 0 Bravos

Roaming in Mexico

I know Public Mobile does not provide roaming in Mexico. So, what are the alternatives? I need a working phone on arrival at the airport in Mex, so do I pick up another plan here for a couple of months while we are there? Can I buy a burner with Mexi...

sunkendisk by Great Neighbour / Super Voisin
  • 142 Views
  • 7 replies
  • 0 Bravos

hotspot actviation

I was on a basic $15/m plan. I moved, and had to get wifi. I was told I had to upgrade my account which I did to the $35/m plan that was recommended. When I tried to activate hotspot I was told to contact Telus. After being on hold for mmore than an ...

guyc by Great Neighbour / Super Voisin
  • 83 Views
  • 4 replies
  • 1 Bravos

Resolved! How fast is 4g data ?

I am on a 4g data plan and my speeds vary between 4 to 8 mbps.Is this the extent of 4g.speed.Note: readings were taken in a variety of geographical locations with same results.

pubwalt by Great Neighbour / Super Voisin
  • 131 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone delivery time and tracking number

hi everyone,Anyone know the process after order the CPO phone online from PM phone section? I got the email of ordered confirmed, and PM already charge on my credit card. Here are the question i have:41. Will i get a second email when my CPO phone is...

Meowington by Good Citizen / Bon Citoyen
  • 198 Views
  • 19 replies
  • 0 Bravos

Forgotten email

Hi folks! My mother forgot the email associated with her account and is struggling to log into her account. How can I go about figuring this out

Noor691 by Great Neighbour / Super Voisin
  • 44 Views
  • 2 replies
  • 0 Bravos

Resolved! Is the payment system down or is PM just terrible?

I'm trying to register an account and activate a sim card. I've tried 3 credit cards and all give the error "(We were not able to process your payment. Make sure all information is correct or try again with a different card)" Is this normal? How do I...

needcoffeebrb by Great Neighbour / Super Voisin
  • 72 Views
  • 3 replies
  • 1 Bravos

Resolved! Cancel service and refund

I need to cancel service and need a refund as I don’t need the service no more as I am with different company

Bacontaz by Great Neighbour / Super Voisin
  • 118 Views
  • 6 replies
  • 0 Bravos

$30 Bill Credit when you purchase any phone

New here and need some help. I just signed to Public Mobile and I wanted to get the $30 Bill Credit when you purchase any phone. I logged into my account and do not see an option to buy a new phone. I went to the website and tried ordering a new phon...

Max22 by Great Neighbour / Super Voisin
  • 133 Views
  • 14 replies
  • 0 Bravos