Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I recently subscribed to a plan and purchased a SIM card. Before inserting the card, I logged in and selected a new number. However, after inserting the SIM card, I had no signal. Upon logging in, I was prompted to CONFIRM YOUR IDENTITY, and a...
I mistakenly put a wrong digit in my phone number to port! How do I remedy this?
Hi,I just opened a new account, subscribed to an ESIM, then deleted the ESIM by mistake. Now I'm unable to log back in as EverSafe is requiring me to provide both an email OTP and a phone number OTP and the phone number never registered.I want to can...
Hi, May I know how I can get the bill statement for Public Mobile? Also, I plan to change the Canada charge card to my USA card, but I cannot type the USA address, in this case, may I just randomly type a Canadian Zipcode?
Hi,My phone service stopped working all of a sudden midday. I paid my last bill so not sure why it is not working. Also, when i tried to login to check the status of my account it says "Unauthorized - For security reasons, we couldn't log you in at t...
Can I enroll with public mobile even if my phone is not 5g compatible?
My partner and I bought two chips and were porting our numbers from 7-11 Speakout to Public. I went first, created an account, payed the subscription fee, activated it, and then used the tool in My Account to transfer to my previous number. The trans...
Hi I am unable to make or receive calls while in the US.
Hello, I have lost my phone and have another phone I can use. What do I need to do to get it set up on my lost phone number?
It seems that Public is now not really offering plans that are lower than your current plan. I currently have 50GB $35 Can-US Plan and would like to get the Can-US-Mexico 50GB $35 Plan that seems to be out there. However in my account I only see the ...
I just saw that I’ve been charged a $30 automatic top up – what is that?
I have tried to activate my esim and when I log into the app it tells me to get support, but I can't get back to trying to activate the e-sim.
I ordered my SIM card over a week ago...how do I cancel the order and get a refund so I can just go to a local store and pick one up?
I sometimes have to put a 1 before the area code when calling and sometimes I just don't have to. (For the same number that is a local number). May I know why this is? Sorry if this is a silly question, I just recently subscribed.
I used to have a pay-as-you-go plan for $16/month that I deactivated back in Feb. 2024. In November 2024, I started getting charged $40 each month by Public Mobile even though I don’t have a plan anymore. Also, these charges are on a credit card that...
I requested number transfer last month. When a number is ported from old carrier, the old carrier should automatically cancel the contract.Apparently, the porting request from public mobile to my old carrier didn't go through, and I was charged for a...
trying to transfer my landline phone number (xxxxxxxxxxxxxxxxxxx) to my cell phone (xxxxxxxxxxxxxxxxxxxx) unable to navigateto my account as I cannot see it in the sign in page
I heard that you can earn 20 points per month just by chatting in the community and asking questions. Do the points vary or can every earn 20 and how will you know? I just want to know more details
Hi there,I am travelling and planning to use an e-SIM for my data coverage. My current plan is US/Canada. Do I need to do anything to prevent unexpected charges from Public Mobile? I understand that I will not be able to receive or take calls. If som...
I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?
Hi Public Mobile,Recently redeemed 500 talk minutes for $5.00 from my reward points, when looking at my payment history this $5 has been deducted from my balance of $30.00 I had, would you please explain why?Thanks,Ariana
How can I change my address
I've been having issues with my hotspot, I turn it on and can connect my iPad to it, but when I go to use the Internet on my iPad it says "safari can't open the page because the servers can't be found" I've been having this issue for a long time. If ...
Hi how do I message a customer support agent on here? The tickets rarely work and I keep timing out and getting logged out. Basicly I thought I cancelled then it said payment failed then I decided now to reactivate my public mobile number and end up ...
My MMS messaging is not sending MMS outwards. I checked my imei and it said it is not being supported. Curious if this is the cause the imei is not supported? I checked the APN settings and they match. Thanks in advance
Hello, I am overseas, in SE Asia, and I am keeping my account active by paying my monthly bill. My question is: When I return home in a few months will I be able to see any text messages that were sent to me while I have been away?Thank you
I am having problems with consistent data connections on Canadian us Mexican plan
I subscribed a 5G plan however I never got 5G speed since. it's LTE with 20~30MB/s only.
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