Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,The number is 343xxxxxxx and data is not working. I logged in to check but nothing seems to work.It does not display my data. Please advice.Thank you
Hi,I have two issues:1. I activated an e-sim and when I activated it, no number came through and it didn't connect to a network2. When i try to log into my account, the systems tries to create an eversafe log-in via a one-time PW to the phone number ...
Why the constant pushing to switch to Koodo?
Why did PM take three payments of the same amount (full monthly bill) from my credit card on May 27? When will it be corrected!
I need to renew my subscription, however, I want to change to a lower cost plan. In my portal, Public Mobile doesn't show a plan less then $40 when i know they have them.I currently have no active phone and have been waiting 2 hours for a response.
Hi please helpi cant send text messages
This has gotten progressively worse for sending images not working last couple days With data or wifi Have tried all the suggested quick fixes
I just ported my number from Telus to Public Mobile and it’s been 24 hours and none of my data is working. I cannot send or receive texts, calls, etc unless I am in WiFi. I tried calling a number but it wouldn’t even go through. Any suggestions would...
Hello,I am requesting a review of my account and a refund for the charges that have been billed to me.I subscribed to a Public Mobile plan around December 2025 (I do not recall the exact plan details). Since activating the service, I have been charge...
How can I receive phone call from Canada if I am travelling in Hong Kong with a eSIM?
Hi, hope all is well. Question how come I was charge for $40? When I’m supposed to pay only $20? Thank you
Hello,My Public Mobile SIM card is locked and is asking for a PUK code.I accidentally enabled the SIM PIN feature and entered the wrong PIN. I do not know the SIM PIN and now the phone is requesting a PUK code to unlock the SIM.Could you please provi...
I received a text message last Friday about an PM promotional subscription plan. Shown in the screenshot attached. I accepted this offer by replying YES1. However, it has been a week and I see no updates on my PM account regarding to this promotional...
Hello I lost my phone and my Sim with it since I am on a vacation I'm not able to pick up a new Sim and I'd like to continue with the services, how can I transfer my Sim number to a ESim so I can use it in the phone I just bought
i paused my subscription for less than 3 months and just logged in to reactiva it but it does not remember my account and it is making me reactivate my account with a new number. What should I do?
Kindly help. I placed order today but I need to change the shipping address
Good Afternoon, I noticed that my monthly charge for using 3GB of data increased from $22.60/month (taxes included) for my February-March bill to $27.12/month for the monthly bills since then. Despite the increase charge, I still receive the same 3G...
Hello, I have left Canada and I would like to port my number to a VOIP service. I have submitted a request with them, however I am unable to receive Public Mobile's confirmation text as I am out of the country.I have been advised to get public mobile...
I am in Manitoba for the second time in the last two months and voice calls have not worked either time. iPhone 12 Pro. Data roaming is on. 5g is on. Tried a restart. The data and messages work. Just not voice. Won’t complete the call, just long sile...
My subscription renews on May 28, which is today. Yesterday I made multiple attempts to port out my number to fido and was given an error message saying that I am unable to port out my number because it's inactive. My number was active because I was ...
I’m doing a sim change but it’s asking for 2FA that suggest access to the old SIM. I lost the old SIM and can’t receive 2FA. I will like option to use my email for 2FA instead of being limited to the phone number which I am trying to replace the lost...
I am trying to port my number from Public to Fongo. Fongo has requested the port twice and i have not yet received any authorization text on my mobile from public. The number is active and in service. I have already asked Fongo - and they said its sh...
Hi I can’t call 1800 numbers and it’s very frustrating because I have a huge list of admin work to do. Please help @AlexG
I had to block my credit card for some suspicious charges so I missed an automatic payement on my public mobile. I entered the new credit card info and cannot figure out how to make a payement to reactivate my number
I submitted a ticket. Where will the response be sent? Will it be sent to my personal email?
I have transferred my phone number from Rogers to Public Mobile, now I can call but can't receive calls, messages nor I can send messages. I have been trying to find a way to connect with Public mobile for at least 3 days and there is no body to help...
On May 5th, 2026, the history section of my Public Mobile account shows "Purchased $35 ULCWUSMEX Base Plan-60GB-5G". This is the same plan that I am currently on, however, I think it is 10 more GB of data per month... not sure. The receipt that I dow...
Despite transferring everything it still says I am connected to my old phone number and my data doesnt work anymore. It started May 27, 2026.
Hello,I have the offer to move to Koodo Postpaid. I have read the help article on Public Mobiles page. It is not clear.My phone does not support ESIM. How can I move from Public Mobile to Koodo with the offer provided, while using a physical Koodo...
Hello! My subscription is that great $20/m promo ($40/m minus 50% for 24m). Unfortunately, my credit card was compromised so my credit card company deactivated the card. When my Public Mobile automatic payment didn’t go through, they suspended (cance...
