Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried activating my phone but realized my phone is not esim compatible , tried to submit ticket but it's all greyed out even though all fields are filled. Just awful..
my credit card changed and now i need to topup my line. please tell me urgently
I was bill an add on of 15 dollars on 30th April but I did not purchase it.I already have 1000 international call minutes every month with my plan and I do not need any add on.Why is this billing done automatically without my consent
I have a similar issue. I had eSIM on my old phone which died. I can log into my account from web by receiving code over email, however, to purchase eSIM i need to login on the phone. Login in on mobile does not give the option to receive code anywhe...
Hi,I’m on Public Mobile and have been experiencing ongoing signal issues for the past two weeks. My service has been inconsistent, with weak or dropped signal in areas where coverage was previously stable. I’ve tried restarting the phone and resettin...
I got a text from number 5474 offering deals and I said yes to one of them but my subscription didn't change. I was in the time limits and have screenshots to prove. Is there a way to get my subscription corrected or was it a scam?
Hello my wife’s account - damaged phone and can’t access public mobile account or phone number or Gmail for 2 - factor authentication to transfer eSIM to new iPhone
It is crazy that I have 5 Gigs for the month and in this month (May 2026) I only opened the data for 1 minute first it read 291 KG and then the next day I opened it for another 1 minute and it jumped now to 1.06 Mega? What the heck is this? Who is ma...
Hey, we want to visit Canada in August/September.Is it possible to get a 30 day prepayed plan as a foreigner? We are going to land in Vancouver and would be able to visit a TELUS Store in Vancouver. We need a physical SIM, because our phones are not ...
A year ago I lost online access due to an issue with my credit card. I was told I wouldn’t be able to get it back for one year. I think a full year has passed and I’m looking to get that re-activated. I still have my login but I don’t have any Norma ...
I'm unable to make or receive calls. Ive restarted my phone and submitted a ticket. I need my phone for work, anyone know whats going on?
Message: Hi, I need help from a CS_Agent because my main Public Mobile account is stuck in an EverSafe verification loop and I cannot log in at all.Here is the situation:My real PM account is fully active and paidWhen I try to log in, EverSafe asks f...
I purchased new phone so I purchased new esim and tried to activate. During activation there was an error, and my old esim has been deactivated and now I can't get the message to transfer. what should I do
Hello,I changed my phone to a new one. Please help me. I changed my phone from iPhone 11 to iPhone 17, and I need a qr code to do e-sim, but I can't find the qR code, so please send me an e-mail
Hi, I need urgent help from a Public Mobile Customer Support Agent.My phone was stolen with my Public Mobile SIM card inside it. This phone number is used for my business, so I need to recover access to the number as soon as possible and prevent anyo...
Hello Community members, I hope someone can help me, as Public Mobile doesn’t have live customer support. I’ve lost my phone and have been trying to notify them without any success. I can’t access my account because the security code is sent to the l...
"I have reached the 30-day limit for number changes due to my relocation from Ontario to Alberta. I am still looking at other provinces and need to update my number for local job/housing searches. Please manually override the 30-day limit on my prof...
Traveled to Hawaii but not able to access data on the go for some reason. By mistake I bought an ad-on for $30 that I also need to cancel. Please help ASAP. I basically should be able to access data without the add on in the US.
I am able to text but not call or receive calls. Also my speaker button is greyed out.
HelloI have received a plan increase last year. After a few email exchanges the situation resolved.I have not received a new increase again. Where do I address this, please.Thank you.
Just wondering if there is anyway you can tell how much data you use each month I looked at my bills it doesn’t show me.And the real difference between 4g and 5 g some of the other carriers have better deals than here I have U.S AND Mexico calling ne...
The link appears to be a bad gateway. Does anyone have the correct link?The Telus network is very weak where I am. Yet, I can't change providers. Please help. Thanks in advance
How do set up my phone and get QR code to do so
I have a Motorola E15 phone. Is it compatible with your network?
I bought a SIM card and subscription through Public Mobile and I was sent a Koodo SIM card.Koodo SIM cards do not work for a Public Mobile subscription.Would it work for a Public Mobile SIM card to be sent?What do I need to do to get it re-sent.
I recently received a text from PM about the upcoming VoLTE shutdown. In the text it says I can get a plan from Telus with 3GB for $19/month, using promo code MBPP2P.I have talked to someone at Telus who tried the promo code, but it was invalid. The ...
I bought vouchers to pay but money was taken off my debit. Now I have $35 in credits but I need money
HI All, please note there are many area with active Outage in Northwest British Columbia. Check and confirm if you are affected.It was caused by Damage inflicted upon TELUS infrastructure (Cable theft), ETA is Late Afternoon todayhttps://www.telus.c...
