Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I received a confirmation email that my subscription is active, more than 5 hours have passed, but the transfer of my number still hasn't happened. Is this normal?
I opened a ticket (Ticket ID:618128-423) since yesterday but has not received any response from your team yet, but everyone opened a thread seemed to be getting a response here so I’ll post it here. I would suggest your system to have a better custom...
WHERE IS THE PROMO CODE FOR YOUR FLASH SALE TO ADD TO CHANGE SUBSCRIPTION? I've been a subscriber for years......and now this is aggravating to not acquire your sale. I don't want to be charged for higher subscriptions from your offer, as too many sc...
I subscribe to the flash sale. Ordered a sim card but it will arrive after flash sale is finished. I want to cancel subscription but now i only have the option to activate the sim card. Im stuck. Can i get someone to cancel my subscription and not sh...
I am subscribing to flash sale, I went through all the steps in the app to complete the activation, it gave me an error for Kodoo prepaid numbers transfer please contact customer support. Can some one help me out?
I just purchased a Canada-US-Mexico plan yesterday and made a call to the USI get a recording at the beginning saying this call can be subject to long distance chargesWhy is this happening. I thought long distance calls were included in the plan
Broke my phone and have no way to get sms access code but get asked for it for everything on the app. Sat in chat que for 2 hours just to get reset to start. Any ideas?
Just signed up for the flash sale plan. Attempted to transfer my number from Koodo. Koodo plan was successfully cancelled, and the Public Mobile could not complete the transfer on their end. Keeps failing at setting up an esim. Gives no useful advice...
I recently tried porting over from fizz but I got this message. Can I get the porting team's number? "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team wi...
I keep getting the error "eSim not installed". Other threads have mentioned manually downloading it by using the QR code in the welcome e-mail, but there is no QR code in my welcome e-mail.I don't know how to open a ticket and I can't log into my acc...
Hello, my name is Halyna Liuta. I am a Public Mobile customer. Last week I spoke with one of your support operators. During that conversation, the operator informed me that my current SIM card does not work with my phone and advised me to purchase a...
If I make or receive a call. It automatically hangs up. Wifi calls work.
I just took the 50% off deal and transferred my service and number from Koodo. It's been about 40 minutes or so and I still do not have cellular service with public. I have confirmed with Koodo the number transfer, account cancellation and transfer e...
I transferred from Koodo to the esim and the system sent a message saying koodo account was incorrect. I already replied to Koodo’s text with Yes for the transfer. Can someone help to fix the transfer error? Thank you.
I bought the new flash sale subscription plan. Payment went through. I downloaded the app, and filled out the information to transfer the number. Got the text from Telus, and I replied Yes. Activation failed. I restarted the phone. Now, the app is as...
Can I get the 50% promotion even if I’m currently registered with public mobile ?
Been over 5 hours since porting number from Rogers and now have PM and Rogers service. Unable to call or send texts from PM number.
Logged into the app to activate eSim. Disconnected from old Telus line, got a text from Koodo saying welcome to the service?? Reset my network settings. Reset my phone. Re scanned the QR, just getting errors and to contact provider. Cant contact prov...
Trying to port my number out of Public Mobile to FIZZ but it's not working.Says I need to say YES to the text but I'm not getting it.
No able to send or receive calls
I was using Fizz for a very short time, then subscribed to Public Mobile (Flash Sale). I received a phone number transfer message and responded with "YES". I got a confirmation email and a text from Fizz saying that the "phone number transfer was app...
*This is a complex problem, I urge staff to please read all of itHello,My current plan was the cheapest $15 a month for 250mb of data, recently hiked to $18 (as of Oct 2025).But I got an SMS from the number "5474" (screenshot 1 attached). It offers m...
I just got the promo for my daughter .... I did it on my phone so I could pay for it with my google pay and unfortunately it downloaded the esim to my phone so now I have 2 phone numbers.... how do I fix this and put her number on her phone
Hey all. I was able to successfully port over 3 numbers yesterday from physical sim on Fido to eSim on Public Mobile. I am trying to port over the final number from my Fido account to a physical sim. I started the process in the app but lost internet...
currently in limbo and cannot send text messages. I'm able to receive text messages and able to receive in his calls but it still shows up as Rogers.
New account, data is working but appears to be an incomplete port from Freedom. Who can I contact to resolve this?
It's been few days I can't receive calls after I transfer to public mobile from bell.
Signed up for 50% promo deal with my other monthly ending. How do I transfer my old public mobile number to new public mobile account?
I tried rescanning the QR code, but it wouldn't work.Getting error "Unable to activate esim. you can try again or contact your carrier for assistance."Please help me activate my public mobile number as i have already lost 3 days and also paying for t...
My esim installation failed, then I tried the qr code but that also didn’t work. I checked my cellulars but it’s definitely not there. I created contact tockets multiple times but I didn’t get anything back from the carrier.
