Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I upgrade to a higher data plan?
How do I get my money back. I order a service and it is not working, I can not arrivage and the price i agreed was different.
Successfuly paid and it said error contact support instead of simply delivering my eSIM so inconvenient and hard to reach support I don’t get the order confirmation system @CS_Agent
I have the following currently. My question is if I change my subscription to a larger GB package, will I lose the 50% discount or will that be applied to the new package I choose and remain for what’s left of the 2 years ?
Is it just me, or does it sound like the whole QR code thing with PM is a myth? I'm trying to setup a new Samsung A37 and these new phones don't let you setup without a SIM (so you can't download the PM app on them), so the only way to get an eSIM on...
How do I add an eSIM to a new iPad?
oraginal subscribtion $18 in canada August 13 change toCanada-US-Mexico 25gb plan
No data today
Hi,I have purchased US data/text for 15 days for $30. Does this add-on start when crossing the border into US?Thanks
I spent the entire day yesterday with no service. I reset my phone multiple times. I tried to contact Public Mobile multiple times and submitted multiple tickets. Each time they sent a text and an email I was unable to view the conversation. I have n...
My credit card was compromised.It was canceled and a new one is being sent to me.Now, suddenly, my phone service has been cut off. I don't know why that would happen.I need phone service for my medical disabilities
Hello, why will my plan increase $5 if I'm not using a 3G network?#30-day 3G Usage Price Increase
Account was deactivated due to my CC was compromised and they shut it down. Received my new card but in the process missed a payment an they automatically shut it down, weird as this is the first time it ever happened. Just trying to log on to enter ...
I’m stuck on the final step of activation. The screen says eSIM not installed even though I’ve already activated my account. I can’t get past this page: https://subscribe.publicmobile.ca/en/activation/final-confirmation . Stuck on step 5 of 6Could y...
I have been a long term PM customer and have successfully ported my land line over to PM in the past without any problems, but I'm having a little anxiety about porting my other line from Fido to PM. I would like to port this line that I own from FID...
I am out of country cannot access my phone # how do I access my account ?
Hello no e-sim email or activation code - QR on dashboard not working please send email
Hello customer service Somehow when I login my account, I get a pop out conversation and need to make a choice between resume activation and log out. I could not go to other menus and see my plan or usage.Would you help me out please?
I tried to login on a different browser to no success.Can anyone help, I keep getting this screen:Pretty-Print {"message":"Unauthorized"}
Mines messed too
When I try to log into the public mobile website or mobile application to manage my account. I receive {"message":"Unauthorized"}.The steps I take:1. Login with email and password2. Receive and submit SMS 2FA code3. Wait up to around 30 seconds and g...
Hi,I'm currently using a OnePlus 7 Pro, but I'll be forced to replace it because Public Mobile doesn't allow the phone to use VoLTE.I'm considering buying a used OnePlus 13, specifically the North American version (model #CPH2655). However, when I us...
I’d sure love to talk with someone my kid phone has been waiting to be transferred to you from Telus for 2 weeks . Sit on the phone waiting for Telus for over a hour and and finally get through wait more to find out they can’t do anything public had ...
Does not work for me Even after resetting pwd when you go to account (EG change sim ) will send codevto text and that is only option!@
I recently subscribed to Public Mobile and got an eSIM for my iPhone. I went through the whole activation procedure but after that my phone never gets a phone number and just shows "SOS". I cannot use the Public Mobile app or My Account on the web to...
HelloI recently returned to my country and no longer need my Public mobile service in Canada. i have already paid for my current month of service, but i would like to cancel my account so that i will not be charged again starting next month.please co...
Hi, I have just purchased the subscription and was planning to transfer from rogers to PM, but have received the message of "subscription not activated". Could anyone help me with this.Thank you!
It has been more than 5 hours and transfer is not done. I see SOS only in network and restarts didn’t help.
