Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there. I was looking into switching and porting my number. When attempted it came back as can not port. Why can I not port my number?
Again my phone got shut off i paid my bill on the 25th of june my subscription was not due till today and they shut my phone off ahain i pay month to month
ok Now its 162 hours since I tried to get an answer, and no tech help! Wow, great service- NOT! Can't seem to get the right answer to fix. Can anyone help
Just got my plan activated and number ported.Number is correct in settingsHave tried restarting phoneHave tried toggling off/on the plan in cellular settingsHave tried toggling off/on iMessage and FacetimeiMessage and Facetime give "An error occurred...
Even with all fields filled in, the "Submit Ticket" button is greyed out, unable to be clicked.
Hi, please how do i Cancel the debit card on my account and or permanently remove it as a payment option
My payment declined this morning and i did it again manually it went through but my services are still suspended i am not able to use anything while i did the payment on same day it was required, this is so frustrating and i even tried to submit a ti...
I did not get a QR CODE in my welcome email and downloading the eSIM isn’t working. Please advise.
Right now I pay $34 monthly for 30GB at 3G speed. I want something cheaper with different data options. The only other options for subscriptions that are offered to me are more expensive. That doesn’t make sense if I’m wanting to do less data, there ...
Hi there,I have an existing Public Mobile account, as does my wife. I'd like to activate a new SIM for a family member's phone under a separate line.Unfortunately, the phone can't install the Public Mobile app (Pinwheel device, locked-down OS).Are y...
I'm currently subscribed with the $117 90 day plan and want to switch to a monthly plan with more GBs and US/Mexico roaming. My current plan is paid until August 28. If I switch now will I get reimbursed for the remainder of this plan or will I lose ...
hello, I cant download/install the app, I need to enter manually my esim code
went ahead & used my phone's *611 to make payment through the tone prompts. And I selected the lowest, $20, which was a waste of time & money, as it did nothing to restore service to my phone. I need that $20 to be restored to my CC on file, immediat...
I just switched from Fizz. I am using a Nothing 4a Pro and wondering, how long it takes for Google Messages to connect to RCS? I've been waiting for many hours and it's still on connecting. Not sure how long it should take.
I can't pay I got a new credit card since old was lost and now Im entering my new card it's not working the payment
I live in Ontario. When I try and buy me catch the ace the location says I live in Quebec. I am not near the boarder. Sometimes it works but mostly not. How to fix
I am going to port in from Telus,But i need maximum 10 GB dataI checked out public mobile has the prepaid plan no contact and no financing cell phone Only 27$ is it OK?
But how? The 2 part verification goes to the old phone Every Single Time
Need a Sim PUK
How do I cancel my subscription when my other email and password are not working
Where do I find my community private message for a ticket that I submitted
My wife is trying to join Public Mobile from Telus. When she enters her number to be transferred on the Public Mobile app, she gets a message saying it is an invalid number. What can we do?
is it just me? lately I cannot make any toll free calls. regular calls ok but not those 1800. I rebooted phone multiple times as well
I cannot receive any incoming SMS or calls after my recent port from Fido. Outgoing calls and data work, but all OTP/verification SMS fail. This is blocking access to banking and accounts. Please escalate to Tier 2 and reprovision my line.Security ve...
When I check on my current subscription it is noted as 5G service. Why do I keep getting a text message that my 3G service will not be available after Mar2027? It's very confusing.
i got a used motorolla moto g power and i put my public m sim card in, but i can't use my cell plan. it says sim cant be used and to enter the pin. when i go 2 settings- sim locked for operater. it works fine on my other moto phone. i called the sto...
Cell phone was deactivated by Public Mobile yesterday with no explanation. I have automatically paid monthly for many, many years without issue. Payment was due yesterday, July 3 but never taken from my account and my service was cut off.I have bee...
So frustrating to get anything done with public mobile. I need the phone service urgently
I received a text asking if I wanted to get 1GB data for $15 dollars for 30 days. Does anyone know if that would renewed every month, and if so would that be in addition to my current monthly subscription of $18/mo?
Hi,My husband is unable to login to the app because his email address is no longer active. How can he get back into his account using his phone number as the verification code instead of his email. His phone number is ###-###-#### and his email addre...
