Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, why will my plan increase $5 if I'm not using a 3G network?#30-day 3G Usage Price Increase
Account was deactivated due to my CC was compromised and they shut it down. Received my new card but in the process missed a payment an they automatically shut it down, weird as this is the first time it ever happened. Just trying to log on to enter ...
I’m stuck on the final step of activation. The screen says eSIM not installed even though I’ve already activated my account. I can’t get past this page: https://subscribe.publicmobile.ca/en/activation/final-confirmation . Stuck on step 5 of 6Could y...
I have been a long term PM customer and have successfully ported my land line over to PM in the past without any problems, but I'm having a little anxiety about porting my other line from Fido to PM. I would like to port this line that I own from FID...
I am out of country cannot access my phone # how do I access my account ?
Hello no e-sim email or activation code - QR on dashboard not working please send email
Hello customer service Somehow when I login my account, I get a pop out conversation and need to make a choice between resume activation and log out. I could not go to other menus and see my plan or usage.Would you help me out please?
I tried to login on a different browser to no success.Can anyone help, I keep getting this screen:Pretty-Print {"message":"Unauthorized"}
Mines messed too
When I try to log into the public mobile website or mobile application to manage my account. I receive {"message":"Unauthorized"}.The steps I take:1. Login with email and password2. Receive and submit SMS 2FA code3. Wait up to around 30 seconds and g...
Hi,I'm currently using a OnePlus 7 Pro, but I'll be forced to replace it because Public Mobile doesn't allow the phone to use VoLTE.I'm considering buying a used OnePlus 13, specifically the North American version (model #CPH2655). However, when I us...
I’d sure love to talk with someone my kid phone has been waiting to be transferred to you from Telus for 2 weeks . Sit on the phone waiting for Telus for over a hour and and finally get through wait more to find out they can’t do anything public had ...
Does not work for me Even after resetting pwd when you go to account (EG change sim ) will send codevto text and that is only option!@
I recently subscribed to Public Mobile and got an eSIM for my iPhone. I went through the whole activation procedure but after that my phone never gets a phone number and just shows "SOS". I cannot use the Public Mobile app or My Account on the web to...
HelloI recently returned to my country and no longer need my Public mobile service in Canada. i have already paid for my current month of service, but i would like to cancel my account so that i will not be charged again starting next month.please co...
Hi, I have just purchased the subscription and was planning to transfer from rogers to PM, but have received the message of "subscription not activated". Could anyone help me with this.Thank you!
It has been more than 5 hours and transfer is not done. I see SOS only in network and restarts didn’t help.
When I go to check my rewards total, why does it come up with my husband’s rewards total? Are our rewards linked?
I am trying to move an eSIM to a new phone, when I try logging into my account it is telling me I need to subscribe even though I’ve been subscribed for 3 years now and paying for it
I just looked at my usage summary, and realized that data is coming off my phone twice, both times at midnight or shortly after. I am definitely NOT on my phone at that time! Does anyone know why this Data is being used at this time? Has this also ha...
I am trying to buy the 30 / month plan but whenever I press it, the webpage immediately takes me to the "payment complete" webpage, shows the wrong plan, and I did not fill out any payment or address details. Not sure what to do. I have tried multip...
I am currently with a different provider and now I want to switch back to Public Mobile. I was sent a "We want you back" email with a link to some offers. When I click on "Learn More" on one of those offers, I can see a promo code.I tried adding one ...
Hello,I got a new phone and I want to transfer my current number and eSim to my new phone. Public Mobile to Public mobile. I have set up multiple accounts but I have never switched a phone on a current account. Has anyone one done this? Will I need t...
I saw $19, 3G plan, can I switch to this plan?
Dear service crew,I received a promotional text message from Public Mobile Jul 27, said that if I replied Yes1 to it then I could have the promotional subscription of 10GB, $23/month in 4G speed. I did it the next day, which was Jul 28, but nothing h...
hello there, I need to cancel an activation that was done by accident. I am trying to update my payment info as my account has been suspended, but now I am just stuck in the activation screen and I can't do anything else.
How can i talk to an agent
