Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
helloI have been trying to update the payment method on my account but it will not let me do so and always return the message :not Able To Process Requestlet me know if there is a solution to that, as off now it's trying to take payment on a invalid ...
I'm unable to sim swap as I can't do 2fa. Code always sent to phone. Email not an option. What do I do?
Duplicate thread
Hi, I’m currently in the process of transferring my phone number from Koodo Mobile (Not Prepaid) to Public Mobile, and I’ve run into a serious issue.I purchased the subscription and opened the app to complete the number transfer process. I was able t...
ONew account for hubby having a hard time. Please help. Ty
Referred 2 friends on May 8, 2026. They purchased physical sim cards each but by mistake put the wrong sim card in each others phone. They have both received a text asking if they confirm they want to transfer from koodo to public mobile. Both ans...
Need the number too please
I am trying to submit a ticket regarding the selection of a subscription being offered but when I enter “change subscription” only 2 options out of the 5 or 6 being offered are shown, both being far more expensive than the one I want. I keep getting ...
Any one else experiencing no data?
My iPhone XS max can’t activate my publicmobile eSIM upon first setup.went and sent the QR code email. Scanned it and phone prompts can’t activate eSIM everytime
Hello support team,Years ago I set up a public mobile phone for my son, using an email he once used. He doesn't use or have access to that email anymore and we are honestly not sure which email was used. His number is ###-###-####. We would like t...
does this plan have unlimited data?.
I’m solo backpacking in Costa Rica right now. I’m usually with public Mobile in Canada (phone is iPhone 17 with dual esim) but I got a travel esim with Holafly. It was working for the first day of my trip and then now it won’t connect to the network....
I get this error message when I dial *004*8080000000#Call forwardingconditionally for All Basic ServicesConnection problem or invalid MMI code
Has anyone been double billed when changing subscriptions?
i got a message about maintenance
I CAN'T LOG IN TO MY ACCOUNT. APP TELLING ME TO CONTINUE MY ACTIVATION.
I just received a verification code but I wasn't trying to sign in. What's up with that?
My Canada-USA plan doesn't worked while roaming in the USA. I changed flag for Roaming but doesn't work.Hence I got an all USA-Canada-Mexico plan I cannot call Canada. I have to travel to USA due to family sickness and I must have a reliable plan to ...
How do I submit a ticket as I want to remove my credit card and close my account?THanks
This morning my phone etc totally stopped working (no data/calls etc) we couldn’t log into my public account on the app and when I finally got on it didn’t have my contract…… I think possibly my card expired and I’ve not updated- maybe cancelling or ...
Red Rock, Ontario. Thurs. May 7/26 sketchy cell service @ BEST. TODAY, FRI. MAY 8/26 NO CELL SERVICE SINCE 12:30PM. SHUT PHONE DOWN, TURNED AIRPLANE MODE ON & OFF SEVERAL TIMES. NOTHING WORKS. I'M SICK & TIRED OF TRYING TO GET HELP FROM PUBLIC MOBILE...
Not able to send or receive phone calls. Text and data ok
Hi,I am trying to use my Public Mobile bill for verification purposes (carrier onboarding), but the bill/receipt I can download does not display my phone number.This is causing an issue because the verification requires a document that clearly shows:...
note - i am going overseas on Monday & still want to receive my sms/otp with collecting call charges Is that possible ??
I have the same issue. Fix it asap!
I have no internet data since I transferred from Bell to Public Mobile yesterday Only my phone and text messages work. We did a reset of the phone regarding the network and still nothing. My e-mail doesn’t work. If you need to contact me it must be b...
Hi, my number transfer from Freedom Mobile was approved, but my Public Mobile eSIM only works for data. Calls go straight to voicemail and SMS does not work. Since the service is not functioning properly, I would like either a refund or a fix for my ...
Sms is working Only calls are not. If I call my number from another phone on that phone it will ring then go to voicemail whereas my phone wouldn't even register the call. If I try to call out i can't hear anything no ringing no error.I have an activ...
Hi, I am getting messages saying that my data usage is 75% - 100%, though when I go to my account I’ve only used a fraction of it. Upon getting a message I’ve hit 100% it stops me from using data despite still clearly having more data on my account.
