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URGENT RE: I sold my phone and tried to update my esim on my new phone and cant.

what do you do when customer service wont message back, I recently bought a new phone and need to put connect with a new esim with public.  The problem is when you go to login to your account the want you to verify with your cell phone (why not an em...

E-sim

Help!when I registered online it said my phone is e-simcompatible! However when I logged onto the app it saying it is not. I did not receive a QR code either.how do I fix ?

No service

I have no service despite having an active paid subscription and having done the airplane toggle reset and the phone shut down. 

HELP

You guys canceled my dad's account.  He needs his number back i cant transfer it because the account is not active.  Need help asap.  

Code

i need a code number so i can switch to Telus and have a promotion

Phone Logs for Legal Matter

Hello there,I am looking to obtain phone records back dated further than 90 days to assist with an ongoing legal matter.  How do I obtain these records? Thank you,

"Unlimited Canda-US-Mexico minutes and messaging...."

I'm looking to upgrade from my years-old 50GB plan to the current 80GB plan, which includes: Unlimited Canada, US and Mexico minutes and messaging plus unlimited international text and picture messaging²The footnote "2" says "Long distance rates appl...

Not able to apply promo code PMDATA10

Not able to apply promo code PMDATA10 when activating a new connection for Us Canada Mexico 60gb $35 plan.

Robbed by Public Mobile

For starters: Worst experience I've ever had with an app or tech support (lack there of). App says phone is incompatible (phone is compatible btw - Iphone 17), and recommends I pursue a refund through the agent. The agent recommends I instead get a p...

8UM1 Message when calling some toll free numbers

I've started receiving this 8UM1 - Your call cannot be completed message when dialing commonly used toll free numbers.The latest was when I attempted to contact Cogeco Cable (my internet provider on their toll free - (800) 267-9000.This seems to be h...

Password mismatch errors

On two of my accounts cant reset passwords - keeps saying user and password don’t match after many resetsWas abled to get into one account though

Inserted my sim but phone not working

Hello my new SIM card is in phone but not working

March 1 2027 deadline to switch to TELUS

I got a text message from Public Mobile on April 28th (2026) saying I would have to switch to TELUS (not Koodo) by March 1, 2027 for my phone to continue to work because they are making network upgrades. (I thought because I was on a 4G LTE plan that...

Transfer of 2 lines

I have more than one line I would like to transfer from Telus to your services

How do I add new phone

How do I add new phone

Upcharge of $4

I received a text a few weeks back saying public mobile will charge me an additional $4 due to having an 3G phone. Well I have been using the same phone since I join 7 years ago. It's a Samsung S5 NEO and I checked and it handles 3G and 4G . I like m...

Inconsistent Data Speed

Hello, I’ve had poor data speed reliability for at least 4 weeks now. Speed tests pass just fine but during things that require constant data usage, slowdown is easy to see. I have tried recommended troubleshooting steps without any improvement. I li...

change my address

want to buy a new sim card address invalid went to profile will not accept new address can anybody help me on this.

Need to update my account with a new credit card

I have been going in circles (attempted 8 times so far, and NO CLEAR WAY OF FINDING OUT HOW TO UPDATE MY ACCOUNT!!!!!!

Our service has been horrible this week, my husband and I both experiencing problems connecting .

Account access

I lost all phone and texting this week.  When I tried to access my account, I couldn’t because my email has changed since I set up my account and I forgot to update it.  I put in my old email and password but then it said a verification code was sent...

Promo Code

I received a notification in my account with the following promo:"More data is calling Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026. Conditions and exclusions apply...

Credit Card updated, please process the bill

Hi,My credit card expired, I have updated it to a new card, can you please process the due payment and active my subscription plan asap? thanks my account: xxxxxx@gmail.com Yan Jiang

How do I change the esim with by a new one I downloaded on the wrong phone

How do I change the esim with by a new one I downloaded on the wrong phone 

Data not working

I m not getting mobile data from last week.

Service

Still DINT Have INCOMING CALLS. Please correct this.  I activated my account on May 26, 2026 and still have NO INCOMING Calls. please help.   I m paying for a service that I’m not getting.