Calling

[Eli26]

Whenever I call someone it does not make a ringing noise, it's just dead silence until the other person answers. I've tried so many things and can't figure out how to fix this. 

[hTideGnow]

hi@Eli26 

the simple route might not work.

someone had similar issue and need to submit ticket and push for escalation to get it resolved

https://productioncommunity.publicmobile.ca/t5/Get-Support/Moto-g-2026-no-outbound-call-ring-selecti...

if you need to ask PM support agent and  push for escalation, tell them to use the cased mentioned in the link above as reference

and to submit ticket,  use the  Expert Messaging in one of these ways:

• My Account on a browser: Login and click Message Centre on the left pane to Start a Chat
• Public Mobile App : Login, and Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the your current Community login (or use another email to create a new Community account):   https://expert-messaging.publicmobile.ca/guest/chat/
  
  At the Chat, type "Submit Ticket", then type "Connect Agent", and type "Connect Agent" again.  Then login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Support agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

Remember: Support hours of operation: 9 AM to 10 PM ET     (yes, it is Eastern time as the support page clearly stated) 

[Chalupa_Batman]

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@Eli26 wrote:

Whenever I call someone it does not make a ringing noise, it's just dead silence until the other person answers. I've tried so many things and can't figure out how to fix this. 

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Hello @Eli26 

Try something simple first. Swipe down from the top of your phone. Click the airplane button. Leave it in Airplane mode for 5 minutes. Then, completely turn off your phone for 5 more minutes. Then, restart your phone, swipe down after it started and turn off Airplane mode. This reconnects your phone to the network and may help with your issue. 

Contact customer service if you're still having issues.

Open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.

Select Start a Chat to begin:  https://expert-messaging.publicmobile.ca/guest/pre-chat

[softech]

@Eli26 

It is a network Handshake Delays or a VoLTE transition glitch

If you have an iPhone, make sure you update the Carrier Profile. 

And also, proceed with a Reset network settings after a device reboot and test again to see if it works

if it is a Physical sim card, move it to another phone, try making call and move it back to your own phone and see if it resolves the issue

We have also seen people who need PM Customer support to reprovision the account to resolve this issue.  To engage PM Customer Support, Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre