Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am using an international flagship phone (Honor Magic 6 Pro) and I have two questions about your network:Does your network allow full 5G access for phones that were not purchased from an official store or retailer in Canada?Do you limit data ...
I paid for the $30 for 15 days of unlimited talk text in the US calling and five gigs of data. I did that on Thursday, December 18. It has not kicked in. How do I get it to work it shows up as an add-on on my account, but it is not working. I’m basic...
Public Mobile isnt user friendly. Why is it that support cannot activate a physical sim to replace the esim on a broken phone? I need a code texted to the broken phone to access my account to swap to a physical sim so I can use the service. There is ...
Hi all, at a bit of a loss before I cancel my sub. Wondering if anyone else had an issue similar to me and might have an idea on fixing my issue.Background: Bell customer, got a Public Mobile 5G plan in late Nov but was unable to activate it immediat...
I try all my credit cards but the system doesn’t accept any of those. I tried different days but no luck.any one knows why?
I unsubscribed because I changed providers, and all of a sudden I could not log back into my account. How do I know that my account is fully closed and I will not be charged going forward?
Hi,I have the iPhone 15 Plus phone. I am in the middle of a subscription (35 $ Basic) and it will be renewed automatically on 4Jan2025. I have two add-ons – Canada Wide 500 minutes and India-Pakistan 750 minutes. Both have several minutes still unuse...
Hi, I am not a public mobile user. My bank card has been charged three times past moths. Connect me with an agent please
Hi there,I think My phone plan including unlimited phone call and text for us/can/mexico. Last month I travel to California and try to make a phone call and voicemail, the phone call just can't connect itBut when I back to BC I can call my friend Cal...
How to pay for my plan
My Face ID doesn’t work and asked to try later but it has do and still doesn’t work with no option to manually sign in
I cannot log in on app. Always get message that email and password do not match. Same credentials that I used on computer. This has been going on for months.....very frustrating. Your assistance is appreciated.
Hi everyone, I’m having a serious issue with my account and the support I received from a representative named Leonardo was really unprofessional.Yesterday, I tried to renew my subscription. The first transaction was debited from my bank, but the su...
I get that you guys wanna save money and you don’t wanna have the ability to speak to a person live, but that’s super annoying. My data reset the other day and then overnight apparently used up all 6 gigs and I didn’t do a single thing I didn’t use m...
I would like help with my cell service.I worked with you last month, then spoke with Apple, and they couldn't help. It has to do with cellular settings and the e-sim card.
How do I reactivate my husbands account,Was deactivated for payment problem
I live in the village of Lakefield, ON. At home, Public Mobile data had been limited to 1 signal bar of LTE with speeds of <1 MBs but had no issues with voice calls. In the last few weeks there must have been a system upgrade in the area as we are no...
For the last few days I have not been able to access the internet using the Public Mobile cell network (using iPhone 16e). My account says I still have lots of data available. I spent a half hour with Apple support and they couldnt find anything wr...
How to I pay my phone on the app it’s not allowing me to pay it ?
I would like to update my account info but couldn't find "payments " tab under my account
Stop service as this public mobile cannot port all numbers
I have the Canada-US-Mexico plan and I know how to dial out to Mexico and Canada and how my family can reach me while I’m in Mexico, but how does Mexico call me? Do they do a 001, +1, or 1 before my number (or nothing)? Sorry if this is obvious and t...
I’m new to Public Mobile is cell service in remote areas normal? I have a IPhone 11 as soon as I’m out of town I have noticed no cell service, I’m wondering if I have made a mistake signing up with Public Mobile.
I received a text on Dec 1 saying my card expires in 30 days. I updated my credit card details today, but it still suspended my account. I cant find a way to manually make a payment. Calling *611 requires a pin that doesn't exist.Help!
Reason why not getting all my points back
can someone call me ##########
Hi Could you please an access to a cheaper plan. I would like to change my plan to 20 dollar per month. but in my subscription change option, 20 plan is not available. Could you please make it available for me? Thanks
I need to buy a data add-on for Canada. I only have options for US Roaming or Canada long-distance. I know (because I just did it last week), that the US Roaming will not work here (spent $30 with husband in the hospital for absolutely nothing). I...
Hi everyone,I’m trying to set up unconditional call forwarding to a U.S. phone number (Google Voice / VoIP). I am currently in Canada, using a Samsung Galaxy S22 Ultra, and have not changed devices or left the country.Is this possible? Because it doe...
lost my phone and the simso if i just buy a used unlocked phone thats wiped, can i simply order a new e sim for it and keep that old number along with the rest of it?
