Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My son is locked out of his account and I have no way to get help for him. How do I contact support?
Tried to port my number. It showed me on screen the line is active and for the porting I didn't get message to Say YES. When logging in says my service is active, and for logging in it says the 6 digit code sent to my phone. I donot receive any code ...
I didn't respond to the text with 90 mins and missed the window to port my number to Public Mobile. I've called Bell and they are telling me the port needs to be initiated from Public Mobile. How do I do this?
HiI recently signed up to PM, coming over from Rogers. I just wanted to let anyone know that the reception is very good in his area. We live in Cobourg but I work all around the outside area and the Bars are strong, and the call quality is clean. I w...
Hi, I tried to just activate my sim card and I can't without installing an app. Won't do that. Tried contacting customer support and it's a run-around of bots and "customer support agent" that can't do anything and now I'm sent to a "Community" for b...
re. account # xxxxxxxxxxxxxxxxxxxxxxxxxxxxOn jan 1, I've been charged $38.42 twice in error. How do I get the duplicate charge reversed?The system to address an overpayment is not user-friendly. Is there a dedicated email address or a live customer s...
Since my sim card is mia can I change it to a e sim. Card?
Am I able to use my previous Public Mobile SIM card in a new phone for my son? The number I used for it was transferred to my new SIM. I assume that I can use the default phone number on this same old SIM?
My monthly "top-up" fee is $25 -- which is more than the plan I use. I plan to turn it off. I assume you can avoid the monthly top-up fee if you choose a 90 day plan. But does anyone know how to select 90 day plans? I only see 30 day offerings.
I had placed order for Two SIMS(s) with my two email addresses. Both orders have their own Account number in my emails when order placed. After receiving SIM(s), don't know , which SIM card belong to which order? Received the SIM card thru UPS and do...
Got a text saying my account is on hold due to payment issues. I log in to the app and it shows that my payment has already been processed, I have no balance, and I know for a fact that my credit card details have not changed. So I try to contact sup...
Hello There,I just received a text message from 4013 that my account was on hold due to an "unresolved issue with my payment." However, when I logged into my account (not using the link provided), everything was fine and payments had gone through.Wha...
Hello,My Visa and MC are constantly failling to process the payment in order to activate my newly received Sim Card in the Public mobile app and in any browser. Some user suggested that the public mobile system might block the card.
Hi, I have a plan with 50 GB data. I have a SIM issued from Public Mobile. My phone does not support eSIMs. My original phone was lost, so I bought a physical SIM. For the first three weeks, the SIM did not work - tested in two Android phones. ...
One Wednesday Jan 1st I received a text stating my plan did not renew because the payment was not received. I immediately logged in and realized I did not update my credit cards expiry date when I received my new one. I proceeded to update it and t...
I need my account number. I'm in the middle of phone activation. When I click My Account, it only gives me the option to resume activation of go to login page. If I go to the login page I get in a loop asking again to either resume activation or go t...
I received a sim card 12 hours ago , follow the steps to activate it but it never activate and shows no service on my phone after over 10 hours. Powered off and restarted my phone a number of times. SIM sill shows no service. My cell phone is one yea...
Good day. I was given an SX11 for Christmas. It's a cute phone; all the phone services work, but no data, mms or sms.The APN settings are greyed out and I can't edit them.Surprisingly, this doesn't seem to be a regular occurrence because there are ...
Is it possible to transfer a plan to a family member? I'm cancelling one number (sim#1) with public mobile $35 plan, but I have another number (sim#2) with $17 monthly plan. Is it possible to cancel the sim#2 number with $17 plan instead and transfer...
Am I able to use my same SIM card to put into my son's phone and change the phone number to his current number under a different plan? Can you assist with the steps for doing this if so?
new user cannot receive call
Probably a stupid Q - but I'd like to be sure rather than getting stranded with no coverage in a foreigners country. Thanks in advance for your answers. I am on the 35$ per boxing day promo month plan that says '75gb data within Canada, US and Mexico...
I changed my mind after subscription.I wanted a cancellation and payment refunded. I haven't even activated my sim card yet...No response from PM .
I am not able to receive phone calls in Mexico. It says I am unavailable.
Haven't received my sim card yet it's been a long time waiting for it
I was setting up my new account/sim. I got my old number ported over but my new esim won't work and never got qr cide email. when I try to login to my account I get a forbidden A1 message on my phone and PC
I have been waiting for my card since December 16th, never got email about from ups delivery, how long does this usually take and will PM credit me for the time it took while the plan was already paid since Dec 16?
Hi,I recently bought a plan for my mother. I followed all instructions with porting over with an Esim. To provide context, I bought it while she was travelling in the USA (she uses a canadian number) I used a secondary number, confirmed everything wo...
I'm considering upgrading my current 1GB 3G subsription for $25/month to the 10GB 4G for $25/month which is currently being offered until January 6th. How long is the promotional pricing locking in? I don't want to have my monthly bill jump in a few ...
Hello I am wondering how I can get a prorated refund. I recently paid my Public Mobile bill on December 20th and just ported over my number today. Does the prorated refund go back to my account that I have pre authorized payments from? Thanks!
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