Community

Lpgin in

Keeps saying system error, try again which i have many times

email address

I forgot my email address when I sign up with

Problem activating

Hi, I tried to buy a package for a month while I’m in Canada. Unfortunately it won’t allow me to activate it without the app and I can’t get the app because my location can’t be set to Canada. Is there anyway to activate the package without the app? ...

Port request

My number was not transferred from bell to  public mobile. It has been 2 days now  . When contacted bell they are again requesting port request. Don't know how to deal with this situation 

Text Forwarding Internationally

Hi all,I'm planning on travelling to Europe for two months. From my understanding, public mobile is not supported on EU network. Is there a way to still receive text messages internationally? My concern is needing a verification text for importants a...

Is there a plan for 3G only areas?

I live on the Bruce Peninsula in Ontario and travel back and forth to the Toronto area from time to time.  I’ve noticed there are a lot of locations, in the more rural parts, where only 3G service is available.My iPhone connects to 3G when there is n...

Cannot sign into app to buy esim

When I try to buy an esim it directs me to use the app. I cannot log in to the public app on my new device (old phone broke) because my esim was not carried over and I cannot receive the sms with a confirmation code after signing in because that assu...

Can't get into account

Canada-US-Mexico Service

So I went to a Telus Store yesterday to pick up Physical Sim cards. My Intentions were to change from my current provide to Public Mobile. The rep there said that unfortunately the sim cards were a PAY AS YOU GO type service and that the service from...

Payment

Payment tried to come out of my account at 4:30 am today. The amount was in my account just 4 hours later so I need the money to be withdrawn. I’m am away from home now with no phone service 

No make a payment option just add voucher funds

My card on file wasn’t charged and I have funds on it. Can you guys take the funds out of it? I can’t make calls or anything or switch the subscription as it’s a special subscription

Service not working

My subscription was activated 2 days ago, but my iPhone 13 Pro has only shown SOS since activation. I have not been able to use the service at all. If this cannot be resolved immediately, I would like to request a refund and cancel my subscription. 

30-day 3G Usage Price Increase

I see there is a 30-day 3G Usage Price Increase on my phone plan. I just changed my phone that enables 4G and 5G and actually made a plan to use 5G. Will I still see "30-day 3G Usage Price Increase" because I didn't sign up for this. Will it automati...

3G network decommissioning

Can some please tell me if the TCL 50 XE NXTPAPER 5G phone is supported once the 3G network is decommissioned. Thanks 

Bill tax

Hi, I’ve moved to Ontario and lived here for 30 days. But the tax showed in the bill is still 16%. Could you please change it for me? Thank you.

Resume service after suspending my account

I have reactivated service after 1 week temporary suspension.Can not get mobile data to work, Always has * not connected to Internet " Im only getting Internet via Wi-Fi.

Bonus 10G PMDATA disappeared after switching plans

Hi, I was offered a new plan after redeeming the bonus data. The data disappeared when my new plan started even though the new plan is $24. Is this normal?

Activation

New member to this and cannot receive SMS or make outbound calls despite waiting the 5 hours to transfer number. 

Activation

New member to this and it was not activated the data or even signal after I transfer

eSIM

I3 days ago I deleted my eSIM id by accident, How can I chat with Public Mobile customer support to receive new eSim  

I tried to transfer my number and failed

I tried to transfer my number. I entered the last digit incorrectly. I now cannot do anything. I need to start again. It won’t let me. It says my phone number is incorrect and doesn’t exist. This sucks. Please help. 

Switching eSIM to new phone

I just got an iPhone 16 from my old iPhone 11, and I'm not sure how to transfer my eSIM to my new phone. Can anyone help me?

add another line

I have a public mobile line and would like to renew or add another, how do I do this?

Unregistered sim/emergency calls only

I recently changed my number and my sim card and it won't register the sim, the sim cards number is the same in the app as it is on the sim card and it's seated properly but it still says either unregistered sim or emergency calls only

Why can't I make or receive phone calls.

Over seas data

Can I use my data in Scotland 

Re: Invalid Phone Number error

I wish that I had seen these comments before I decided to switch to Public Mobile today.  I have spent over 2 hours now going in circles.  When I try to input my existing Koodo number to transfer to Public Mobile, I get a notice that it is "invalid"!...

Replace Lost Sim Card

Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I u...