Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Service

Hey everyone, I’m trying to set my daughter up an account and it’s 50 percent working. I can call out but no calls can come in. I can’t finish the set up because it’s asking for the “text” confirmation to her number but it’s but it’s not receiving in...

Moving eSim to new phone

Hello, I got a new phone and I want to move my eSIM over to it without having to get a new phone number. Is this possible? If so, how? thank you!

Blurry pictures via text

Hi all. I am brand new to PM and the issue I am having is if someone sends me a pic via text it is very blurry. If I send a picture to someone it is crystal clear. I try to use RCS when available but not all my contacts are RCS enabled. I tried the A...

Text messages

My son has an Android phone, and I have an iPhone. He is not receiving the text messages that I sent to him. How can this issue be resolved?

account re activation

we were out of the country for a few months and our accounts have be canceled.... can we re activate them?

can't log into my account

Hi, I have an existing public mobile plan but it is connected to an old email and phone number I no longer have access to. I'm trying to access my account to view my plan/billing/data usage. Any workarounds? Thanks!

acctivate Esim

How to Esim

Resolved! Lost phone

Need new phone and SIM card but wanted to keep phone number. How can I possibly talk to a Public mobile agent?

Resolved! Unable to access account

My sons account.. unable to access as the number linked to his account for verification is not his actual number.

Paid for US roaming. In US now and doesn't work

Resolved! Re: Out of Minutes on an Unlimited Plan??

Me too and it's not reassuring.

Long-Time Customer Locked Out of Better Plans - Makes No Sense

I’ve been a Public Mobile customer for years, in two accounts, consistently paying more than I should have for outdated plans. When I recently tried to switch to the clearly advertised $34/month 60GB plan, I was told these are for new activations onl...

Resolved! What network does PM run on?

Hello everyone, my mother has a flip phone that she just uses for calls and texts (no data). I brought her over to PM about a year ago but her phone is acting up. She does not want a smartphone so I'm trying to find her a new dumb phone. It seems ...

Resolved! land line port in

I requested a landline port-in a week ago. It seems not to be transferring. How can I contact the Public mobile port-in team to ask about the status of my number transfer?

Text Send and Delivery problem

My wife's has a Motorola 5G ACE phone. (As do I) Uses "Textra" as her texting app. Until a few days ago, everything worked well. She could send and receive texts and they'd happen quickly, plus, when she sent texts, she'd get reports right in the tex...

Resolved! Lost phone and code send to email

HiI lost my phone with esim . Now app didn't let me login because it send code to my phone.How can I activate new physical sim with my old phone no and also how can I get code on my email.Please help

Resolved! How to ad another mobile to my account

As above

Resolved! Temporarily change plans

I am currently on a lower priced plan that is no longer available. I need to use a huge amount of more data for 2 months and it's so much cheaper to change plans than to buy add-ons. Can I change plans for 2 months and then go back to my original pl...

Resolved! changiing my payment method

Hello, I have been trying to update my payment method, but I keep receiving an error message

Resolved! Unsubscribing

I'm changing phone providers, can I keep my number after unsubscribing?

Not receiving 6-digit code - New to Public

I just switched to Public and I'm in the process of activating my Public account.I am trying to Confirm my Identity by entering the six-digit code which is supposedly sent to my new phone number. I can't receive this code since my phone is not connec...

Login issue

Good morning . I used to login normal. I have my email and passward, but since i updated the app and want to login again, the app log me in and verify my number BUT asking me to choose subscription and going through all the questions for someone shop...

finding a puk code

I'm looking for my PUK code.The battery of my phone was dead at night. Therefore, I charged my phone in the morning and once I turned on the phone, it said i have to enter the PUK code. I don't know why it is happened and where i can get the PUK code...

Can't login

So I have an account with Public Mobile and the phone number associated with it is not active anymore, so whenever it sends me the OTP, I can't receive it, and I don't have access to the account anymore.

No data after monthly renewal

Hi,My account renewed last night, I’d switched to a different plan, and now I don’t have any data. My text and phone works but can’t get any data.I’ve tried my SIM card in a different phone, resetting my network settings on my iPhone and double check...

iPhone switched from eSIM to physical Sim and now my phone number will not connect with new PSIM

Hi all,I am originally had an eSIM and decided to switch to a physics one. I got one inputted in my iPhone and account updated in my account. Well now I cannot make iMessages and I cannot select my phone number for FaceTime …ugh.I am currently still ...

US ADD ON

US Add on done today.Try to call US from canada to check.No working.

not working roming

I made another payment in a hurry because the add-on roaming was not working, and I don't know what it was, but it worked. Please refund the other fee. 604 xxx xxxxEdit by Dunkman: removed personal information

Resolved! Canada-wide Talk Booster 500

Hi all,I added and paid $5 before taxes for the 'Canada-wide Talk Booster 500', but I don't see the 500 minutes in my account. Also, could you please confirm whether the 500 minutes will expire after a certain number of days (e.g., 30 days), or if t...

Login Issue

My account has been suspended and I cannot access my account to change my payment method. The email address I had been using was deactivated.