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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Monthly data usage

I would very much like to see how much data I use/month. All I can find is daily usage which is limited to maximum of 90 days, not a total/month. Can anyone help me with that?Chris

Service not working, and no other way to reach an agent.

I’m a subscriber for a $35 plan for 60GB of Canada wide data, and US roaming. Recently upgraded plans mid pay period as I ran out of data. From then on I wasn’t able to use any app without wifi other than texting and calling. Later I got a physical S...

Canada US and Mexico plan

I have a couple questions. I transferred my Bell Phone # to this account. ###-####-####, but I had also added a new # ###-###=####,before the # was transferred. That new one is showing up as my primary? What is it used for? Do I just use the ##...

Resolved! Changing address

If I am moving to a new address on 1st February, 2026, do I need to change my address now ?

Consistently Poor Reception / 1 Bar in My Area — What Are My Options?

Hi everyone,I’ve been experiencing consistently poor cell reception in the area where I live. I usually get only 1 bar, and my calls drop frequently unless I physically move away from my home. It feels like my neighbourhood might be a dead zone for t...

Porting number out from Fongo

I know it is a pain to port number out from Fongo and I also got a text message from PM saying "We're having trouble transferring your number. Someone from our team will contact you shortly ..." But so far no one from PM contacts me. There is no live...

Requesting a call log from more than a year.

I need call logs from my phone from Oct 2024 onwards and am unable to go that far on the public mobile website. How do I go about obtaining this information?

Accepted new plan offer by SMS but new plan was not applied

I am currently on a $27 4G 20GB plan. On November 13, I received a text message offer for a $27 4G 22GB plan. I accepted the offer and I received confirmation it would be applied on my next renewal date. My plan renewed today and I am still on my ori...

Esim not compatible

My Motorola phone is stuck in the authorization step of subscribing, telling me my 'your phone is not esim compatible.'AI support tells me to login on this site and edit my essim card number but when I login there is no option to do that. The site pr...

Automatic Top-Up

I did not request a top-up, yet today I received this message:Your Recieptx1 Automatic Top-Up -$102.00DeductionsFrom Available Funds - $102.00SUBTOTAL $102.00HST (13.00% ON) $13.26Total Amount Paid $115.26 edited by computergeek541: changed category ...

Activation problems

I can’t compete my activation as I haven’t received a SIM card and it’s have been almost 3 weeks.

Can't renew my subscription

Balance Nice subscription got canceled. And I want to change My card payment details. But I cannot Enter information in the field. I'm trying to update my card payment

Re subscription renewal

Merged same topic

Stolen phone. How to install new SIM?

My phone got stolen... I immediately suspended my service, bought a new phone and ordered a SIM Card. I want to install my new ESIM but it asks me to verify my ID by getting a text to my phone.. I CANNOT do that. I do not have that phone with my old...

No service

I have been unable to make or receive calls on my cell the past several days, my bill was paid November 29,2025 in the amount of $21.51 (up several dollars from previous months), can you please advise why I am unable to use my cell phone??

New phone eSIM won’t transfer

I replaced my old iPhone with a new one. I exchanged the old one and don’t have it anymore. I’ve tried to download a new one and the site just won’t give me the option in my account. How do I continue my plan I have and get a new eSIM to use on it?

sim card lost

@CS_Agent I lost my sim card and had updated to stop service using your app.I do need a sim card now (hardware only no e-sim). you can let me know the process.

Resolved! Trouble transferring my Fizz number to PM

Hello, Would you be able to send me the porting support team number? Thanks.

Resolved! Transfer Esim phone and plan to a phyiscal sim

Hi,I currently have a Public plan on an eSIM. I'm looking to go to a physical Public Mobile SIM card to move into a different phone when needed. Is it possible to transfer my current Public number and plan to a physical Public Mobile SIM card? I'd li...

SIM

I haven't received my SIM yet

Resolved! My account

Having g trouble porting my number from rogers

submit ticket

These submit ticket link goes to the chat bot. My partners Sim card should've arrived by now

Resolved! Didn't received my Sim card

Number Porting from Fido

I’m transferring my number from Fido to Public Mobile using an eSIM. I never received the SMS validation request from Fido to reply ‘YES,’ so I’m worried my port might be stuck. On my iPhone, I currently see two signal bars (Fido and Public Mobile), ...

lost phone

My son lost his phone and some found it and activated his plan by charging my account. I want to speak with an agent to block the number or I tried to cancel his plan but I do not know the pin number complete the process, I really need help. what do...

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