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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2664 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17763 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28937 Views
  • 184 replies
  • 27 Bravos

Resolved! How do I contact a customer service agent

I activated my account with pubic mobile yesterday. However, I can't login to my account because it says forbidden ai. I have already tried clearing the cache, deleting cookies, etc. My payment went through as it is on my credit card statement. I nee...

Rana7 by Good Citizen / Bon Citoyen
  • 300 Views
  • 7 replies
  • 0 Bravos

outgoing text messages not reaching people

I am receiving texts fine.  But since last Tuesday, June 25, approx 5 p.m., any texts I send are not being received by the people to whom I'm sending them.  And I'm not getting any error messages, nor "failed send" messages about these texts ... incl...

Scott14 by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Does Public Mobile support wifi calling?

I'm with Telus now and thinking of switching to PM. I use wifi calling a fair bit and was wondering if PM has it? If not, are there any plans to get it? Also does PM have visual voice mail or call control?

samwise01 by Great Neighbour / Super Voisin
  • 174 Views
  • 2 replies
  • 0 Bravos

Payment Refund

I closed out my Public Mobile account and had my number ported out on June 28, 2024. But, I realized that I was charged for my next billing period starting June 28. I am requesting to be reimbursed for this payment. Thanks.

Arde by Great Neighbour / Super Voisin
  • 83 Views
  • 1 replies
  • 0 Bravos

calls in USA

i have a canada and usa account. i am currently in the US and cannot receive nor accept phone calls.

itay by Great Neighbour / Super Voisin
  • 149 Views
  • 3 replies
  • 0 Bravos

New activation issue

I just activated my new account, but when I try to login with my username, I get Forbidden A1. My credit card statement said that my payment went through. What should I do?

Rana7 by Good Citizen / Bon Citoyen
  • 149 Views
  • 4 replies
  • 0 Bravos

Lost phone, new sim

My daughter lost her phone with Public Mobile SIM. She is wants to activate an old phone with a new SIM from public mobile but still retain her same phone number. How can this be done? 

KLB21 by Great Neighbour / Super Voisin
  • 182 Views
  • 6 replies
  • 1 Bravos

Subscription Change

I am wanting to change to a lower subscription plan.  I see the $21 plan online but when I come on my app to change it, the option is not there.  

Resolved! 4g upgrade

i upgraded to 4g, but my iphone still shows 3g service

erwindyck1 by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Resolved! Missing Points Back

Hello,On May 29 I got the points back points.On Jun 29 I did not get the points back added to my account.What can I do?

ninuann by Great Neighbour / Super Voisin
  • 238 Views
  • 6 replies
  • 0 Bravos

Slow Network

Why is it I have four bars but the network is so slow I can't even watch a video all it does is buffer

Dodgeman by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 0 Bravos

Has any here ever received a response to a support ticket?

I was told by an auto-response I could expect a response the next day but have heard nothing.  Wondering if I'm alone with this disappointing experience.  Seems like we're left on our own to help each other solve our problems in this message board. 

mike_yung by Great Neighbour / Super Voisin
  • 267 Views
  • 8 replies
  • 2 Bravos

Inability to access my account.

Whenever I tried to get into my account, I am met with system error with Error Code of XXX.How can i get a moderator to assist me rectify this anomaly please?Thank yo

NMH by Great Neighbour / Super Voisin
  • 118 Views
  • 2 replies
  • 0 Bravos

Resolved! New Sim card old Public mobile phone number possible

My Dads phone blew up in his pocket and his sim and SD card were destroyed we ordered a new PB sim card and are hoping there is a way to link it to his existing Public mobile account using his existing number and on a new phone  any thoughts on how o...

Kootenay_boy by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 3 Bravos

Services on hold but account charged

Hey y'allSo today (29/06) I paid with a voucher and my $15 plan auto activated, subtracting the money from my account as per my payment history. But it shows that as of today (29/06) my services are on hold. Also the last subscription cycle dates and...

tdk123 by Great Neighbour / Super Voisin
  • 148 Views
  • 4 replies
  • 0 Bravos

Re: No Service

Same here, no service since 2 days! Very frustrating. Central Alberta.

Oll by Great Neighbour / Super Voisin
  • 159 Views
  • 5 replies
  • 0 Bravos

Sms texting

Texts not sending. Seeing download symbol... Continuous spinning. Not sending. 

M_NG by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 1 Bravos

Redemption issue

I just redeemed points for 1GB of data and it has not been put to my account yet. It’s been over 24 hours. Any suggestions?

Emma_oh by Good Citizen / Bon Citoyen
  • 216 Views
  • 6 replies
  • 0 Bravos

Canada USA plans

We r currently on a $40 Canada USA plan. I now see that there is a $34 Canada USA play with 25 GB data less which is ok  by me.  However this plan does not list any calling features.  Are the calling features on this $34 plan identical to the $40 pla...

Clapodie by Good Citizen / Bon Citoyen
  • 165 Views
  • 3 replies
  • 0 Bravos

Help logging in.

It keeps sending me the authorization code to a phone number I don’t have access to. And doesn’t give me the choice to send to email. Help!! 

Brian31 by Great Neighbour / Super Voisin
  • 165 Views
  • 4 replies
  • 0 Bravos

New esim text one way/wrong number

I have just setup new service using esim. I selected number. I have tested some numbers from new account. The sending is working sporadically. Receiving is not working at all. The real weird situation is when I sent a successful text to a recipient n...

LuLuSar by Great Neighbour / Super Voisin
  • 97 Views
  • 1 replies
  • 0 Bravos

Resolved! How do I chat with an actual agent?

Can someone tell me how to chat with an actual tech person? This is the most inaccessible company I have ever worked with.I signed up yesterday and found that I could not call out or receive calls today. I went to Walmart, hoping they could help me, ...

Jentaylor by Great Neighbour / Super Voisin
  • 224 Views
  • 2 replies
  • 1 Bravos

Resolved! US Roaming - 5 Days in August

Hello everyone,We will be going to NYC in August for 5 days and will need cell service (talk, text and data).  Does PM have a daily rate for all 3 features?  I did read 30$ per day and I think I read for 10 to 15 day periods, is this correct?I have b...

Rick007 by Good Citizen / Bon Citoyen
  • 227 Views
  • 10 replies
  • 0 Bravos

Redeeming

I have tons of rewards on my Public Mobile app, but for some reason it won’t let me redeem a reward for unlimited text and calling for 15 days and 3 GB of data and it keeps saying my accounts suspended and I need to upload more money when my account ...

Jesse94 by Great Neighbour / Super Voisin
  • 184 Views
  • 5 replies
  • 0 Bravos
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