Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi How do I know if I am able to call USA from Canada . I have just added the roaming for 15 days yesterday.
Setting up a new device iPhone 15, purchased a new eSIM on the PM app and got the code on old device, pushed the bottun activate sim, spinning and waited and waited, and waited, rebooted, and still nothing. In the settings i can use a qr code, how do...
My SIM card is acting up. Twice I've lost my service and had to remove the SIM and put it back in. Can I change my SIM card nut not my phone number and account information?
Hi! I was double charged for my sub, how can i get my money back?
I forgot to answer Yes to my previous vender’s message of transferring number. Now I cannot receive any message. What should I do?
My email and phone number have changed then what it is on eversafe. How can I change this so I can long in?
I need some expert help. Lately, when I try to view images or videos on the amazon app while on mobile data, they just stall, take forever to load or don't show at all.Once I switch to WiFi, or VPN or use the website, they load immediately. I've tr...
Hi, I can make outgoing calls but cannot receive any incoming calls. There is no VoLTE option on my iPhone. Please reset and re-provision IMS and VoLTE for my number. Thank you.
I am in limbo. Trying to port my phone number to Roger's. Roger's sends request to Public Mobile and indicates that I should be receiving a text message. No text message. So I try to log into Public Mobile account. 2-factor authentication does not wo...
Hi we had changed email providers and have to update email address so that we can access account. We have to make an eversafe account but cannot. Please advise?
phone screen was cracked, wondering any chance to have a new phone ( or certified phone) via pubilc mobile or any other choices?Does Telus free phone work with pubilc mobile net?Thanks!
I log in to my account, but the only thing I can do is resume your activation?.I can't manage my account at all, no option to do that?
I can't find the video to watch. I can't log into my account, I forgot which email I used, it wants my mobile number, I give it my number but instead of texting me, it emails me and of course since I forgot which email I used I can't receive the conf...
Just tried to buy a new sim card. Was immediately notified of a charge on my cc but a notification on the PM site said it couldn't process my request and to try again later? Has anybody else experienced this? Did the sim card show up? Did you get cha...
Calls keep disconnecting after it rings 3 times. What is going on?
So I have been with P m forever. Got a 30? Plan 3 g. Don’t need anything else. But. I am watching horse racing on live stream on line. Freezes a bit. If I upgrade a bit would it make a difference ? Thanks
I lost my phone with my public sim. I have a new phone and public SIM cardcan someone help me retrieve my old phone number;I want to keep it and reassign it to my new sim and device. please help
I recently transferred my Rogers number to Public Mobile. But my internet isn't working. How can I fix it? I'm using an iPhone at the moment.
Today I changed my $40 / month 15 GB plan with Public to $36 / month 50 GB plan. My last payment for old plan was made on Dec 1, 2025, and 1st payment for new plan was made on Dec 5, 2025. Will Public mobile recalculate my next payment adjust both o...
Hello,I went to pay my credit card bill, and I noticed there was an extra billing of $20.16 in addition to the $16.80. I checked my payment history and it calls this extra billing as an automatic top up. What is this all about? Recently I had to upda...
I wanted 30 days of talk and txt with 5 gb of data. I was told I would get this if I redeemed my points/ but I never got the service. They took my points but I have no service rn because I counted on public mobile to take care of me this month.
On November 11, me and my two children (3 accounts) were offered (by text message from Public Mobile) a limited time offer to upgrade our plan to a 5G 60GB Canada-US-Mexico plan with 500 international long distance minutes for #34/month. All 3 of us...
Recently i found i could not make 1800 calls. Can you please help this out?
When I answer an incoming call, it seems to take a few more seconds delay before the caller can hear me saying "hello, hello?". Callers say it is still ringing for them when I first answer. Any ideas?
How do i add an updated payment card doe my service to resume.
I changed my plan from Public mobile to Fido and I was not supposed to be charged for no December but I have still been charged for it. I need a refund and someone explains me why did it happen?
I don't need voice messages. How to remove this option?
I have done all the trouble shooting suggestions resetting phone, resetting carrier everything still cannot call out or receive calls and no data. Roaming is on
