Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to access my payment history from more than 12 months ago, how do I do that?
I just looked at the rewards screen in my account and under referral it states you get 5 points maximum. Does that mean you are no longer awarded for referrals over 5 people once you are on the points program?I'm investigating as we are being switch...
So if you do the 90 days @ an average of $19 would you still receive $1.05 points value per month?Wouldn’t it be nice if the 90 day rate averaged $15 a month?
@CS_Agent. I have read that transferring a number from a Kodo prepaid account requires an extra step. Is that the same for a Telus prepaid account? If so, how do I fix the mess I made because I tried to initiate the number transfer when I installed ...
I am travelling in the US and have purchased the talk/text/ roaming add on but am unable to access my data. I am connected to the hotel wifi but am concerned I will be charged roaming charges.
Stop sending me to a bot and give me a person to talk to my text messages aren't working its been more than 4 days.
need to speak to someone regarding a port from speakout to public mobile, I have my Ime# for my account
@CS_Agent i need help please message
Hello,I am thinking of switching from Freedom mobile to Public mobile.Public wants me to pay before I finish setup of my plan, but before I do that I have some questions I would like answered.After paying how does the porting process work? Is it all ...
My wife made a login and whenever she tries to sign in it says forbidden A1 or something how can i log in and why is there not a on the phone support already?
We had a change to our banking and my husband's phone bill wasn't paid last month. He received a text requesting for him to dial *611 to fix the issue. When we call we can only make a payment with an approved credit card which isn't on file. When try...
Over the years that I've been with Public Mobile, I've accumulated gift rewards totalling 1500 minutes of Long Distance calling & 6 GB data, which remain pretty much intact because, with one negligible exception, I've never used more than 2 GB data p...
Been getting a lot of these errors since roughly Thursday April 25, 2024.Can't do much in my dashboard. Any idea?
How can you disable voice mail on your plan I don't want it
Hello there.I am currently on a $15 plan.I would really like to get on the $21 plan that you are currently offering and I know it says it's for new subscribers, however is it possible you can switch me on that plan please so I don't have to close my ...
Hoping I can find some help with an issue I've be having with my data. I've had an e-sim for about 6 months now. I did a factory reset a few weeks ago and I just switched my plan yesterday. Although, I began to notice the issue a few days before the ...
Not receiving in coming calls or text cannot connect to network although I paid for a plan. No one will help me
I actively used up my monthly GB in order to access the bonus data. Now my phone won’t let me use any data. Why. What is wrong very dissatisfied
Am in the US. Did the add on with talk, text, and data but not able to make/receive calls, or access data. Have sent a message to CS help several hours ago but still no response. Anyone else ever have this issue and get it resolved? Thanks
I got notification on May 8 which said that Public Mobile added 240GB of bonus data to my account, but it disappeared now. I changed my plan after that because I thought the bonus data is enought to use in this 150 days. I didn't expect that it can b...
Hi there. The 4G-20GB plan states 20GB usage, at $25/month if I prepay for 90 days (no problem). I want to confirm, do I get 20GB per month (totalling 60GB for 90 days), or is this 20GB total for the duration of the 90 days. Thank you!
It's no secret that with the elimination of the old rewards system a lot of people downgraded plans. I did that with all my plans so I'm actually cheaper than with the old rewards system.That said my daughter had the 250mb $15 plan and was always com...
Hi, I am 30 days in to a 4G 60GB $102/90day plan. Can I switch to the $25 for 20 gb (90 day term) plan ASAP? ... ... do I have to wait for my current plan to end?
Hey, Everyone. A friend of mine - and a fellow PM customer - has some questions about a situation where the card she's using to pay for her PM bill is expiring very soon.My friend has been relying on the Visa Debit feature on her TD bank/ATM card to ...
I’ve been trying to log in but it keeps saying my password is wrong & when I go to reset it, it says I’m locked out & it keeps saying that even after hours of waiting
I recently switched to canada wide calling and now when I call out I get an automatic message that the call can’t be completed as dialed and when someone tries to call me they get a message about roaming. I’m in canada with a Canadian PM number.
i transferred to PM on March 17 but after 29 days i got a text from PM that they were not successful at transferring my number, so they gave me a new number but i want my old number back. i need help real bad. thank you. within the 29 day period befo...
"Here's what to expect on your first day with Public Points.Your existing bill credits will be lost, but we promise to make it up to you."I was told that if I had credit currently it will remain the same. Why all of a sudden it's saying I will lose ...
I was on the plan where I received 50gb data a month, but I changed it yesterday to just talk and text to save some money since I was given 250 Gb data recently from Public Mobile for having to switch over my rewards. My data worked all day yesterday...
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