Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My wife and I are troubleshooting an issue with her phone. For weeks she's been able to call and receive calls normally, and then one day it just stopped.Her data still works and texting still works normally. Checked settings on the phone but...
I just subscribed with public mobile. I have referral code to use but it never asked when I was signing up. What to do now ? How can I get that discount? #referral #referafriend
Hi,My partner and I changed our address about a year ago to our current address in Canmore. We now need receipts/invoices from last year showing our current address for government purposes.We signed in to our account and noticed that our profile show...
I need to downgrade my plan to have no data but there is only a plan for new accounts like this? Can I contact customer service to get this plan?
I haven't been able to call out since I set up my phone 2 days ago, and I don't have the patience to deal with the CS anymore. I just want to switch to another provider. If I set up with another company and buy another Sim am I good? Thanks.
I just ported my number out of public mobile and wanted to know whether auto deposit would automatically turn off. I’m seeing a charge for a monthly payment on my cc after I posted, which shouldn’t be there. Thanks
Trying to sign on to get support but it's trying to sending 2FA code to my phone number which is no longer active with old carrier and isn't active with Public yet. How the heck do I solve this??
Hey I’m in Summerland BC, because of the wildfire in town we can’t access anything and have been evacuated. I’ve used all my data to check the info and contact family members and share data. I know that Koodo has offered its member some free data bec...
Need to activate my new sim. I can't log into my ever see if I leave my emails banking nothing without this phone number so let's change the SIM I have one please hurry
Hi!I'm looking at switching to a Lightphone lll and am wondering if it's compatible? It says it's compatible with Telus and Koobo, but wanted to make sure before I purchased and switched carriers.Thanks.
I activated a new eSIM to the wrong device. Should’ve been on my son’s device. How do I transfer the correct cell # to his cell and activate the new eSIM?
Okay, i got an account for my wife and the payment card changed. I can’t remember what email was used and what the pin is how can I pay this bill to have it reinstated? Please help!!
We have used your service for some time, years actually. Recently I appear not to have any data on my phone, for reasons I don't know. I rarely use the data except for navigating in the car, when it's necessary. Not good to discover I can't use it...
I am a new client since August 1/26. I was billed on my credit card for the monthly amount of $40.88 (including taxes) and $5.75 for an esim. I am questionning the 3rd charge of $34.49 on August 2/26 ???
michael mcfall cannot pay with my credit card ?
I recently had to change my debit card and hadn't updated the payment method for my public mobile plan yet, so my account got suspended. I had to resubscribe and already made the payment, but they're not letting me transfer my number as they claim it...
Allowing it to go 90 days without payment seems like a bad way to do this. Doesn't it effect your credit rating? Why can't you just say "Do not renew" at the end of the term? This seems like a much more positive way to end the subscription.
Helloi renew my bill today and i was charged 33,98$ again, which does:july:5$August: 5$and my next bill on app mark: 33,98$ againi can not pay for charges i dont recognises 3 month following. I change my phone to iPhone 11 on the 12 july 2026, it is ...
Hey guys! Looking to switch to Koodoo because of international 2FA convenience. Would it be possible to complete this migration from PM whilst being abroad? Note: My PM is paused and will need to resubscribe by 19th Aug, I go back to Canada on the 26...
My iphone is lost i cant login into public mobile and icloud because they both are linked to each other what are my option to figure it out
I can’t get into my account because I don’t have the original email anymore. Does anyone know how to change the email on your account. Apparently this can’t be done by myself.Mickeyrass2
I purchased data from my public points and it isn't downloading to my phone. I have followed all of public mobiles help suggestions without success. Any ideas?
I need help transferring my old number. I need to first cancel the request that has been made then make a new one. Can someone help me with that?
I would like to add my son to my plan
Hi all,Just wondering what your cellular service user experience looks like in Northern NB, specifically in the Acadian Peninsula. I get very poor reception and limited data service at best, on any given day!Thanks for sharing.Inuk
I have login issue and trying to resolve it for more than a month. I can't login to app so how my problem will be resolved
Been dealing with an issue for a week now, and tech support was supposed to call about 8am ET today (that's what we discussed yesterday and agreed upon). They have not reached out yet, or responded to my PM. Is this normal for them to be really del...
Hi there. My account has been charged twice for Esim but issued credit is $5. Esim did not work I had to purchase physical sim. Could you please issue a credit for the another esim charge?
