Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
how do I put money on my account as a credit? thank you
Hi, my services are on hold because on the due date my credit card was locked. I resolved the issue and updated the payment method in my account. Now I go to Pay Now and Resume Services and my promo of 50% off is not applied in cart. I'm being charge...
My niece has a 50% off to her plan, how can I get the same plan? I think she is paying less and have more data than what I hvave
how much does data cost once I've used up my quota?
I am looking into buying a one of the Canada Long Distance add-ons. I would like to confirm that the remaining minutes will not expire at the end of each subscription cycle. Thanks!
Hi, I joined in with the promo in January for $20 a month for 60gb etc. It usually auto renews and I have activated my account but just now it didnt autorenew and is asking to renew it and to pay $40 a month. Is there a fix?
I activated my account with a referral code sent from my friend. It was not applied to either account. How can we get the 10$ credit?
hello looking to downgrade my plan to $22/month but it wont allow me. Pls help.
Transferred my cell phone plan from Bell to Public Mobile via e-sim and it did not work. Suggested by technician to buy a physical SIM card, installed it, rebooted my iPhone, and it still does not work. No cell service. I have a ticket with support...
I can't get into my voice mail
I just tried to transfer my number from freedom to public, and I accidentally put the account number in wrong. I submitted a ticket on this, but I don't see the ticket in my sent messages here? I have the correct account number, I just want to update...
Am I able to transfer my eSIM to another phone, I literally just bought it but need to transfer it to another phone which was last minute decision.please let me know if this is possible. It will be eSIM to eSIM. Thank you
I recently purchased a new iPhone 17 Pro Max and bought the e-SIM but I'm being told that my IMEI is incompatible with Public Mobile, and I've been recommended to get a compatible phone or switch providers. I bought my phone directly from the Apple s...
Hello, I have my brother visiting. He only needs one month phone subscription, how can I get that for him with public mobile? I don’t want to put my credit card and then you will keep taking month payments. He is only here for a month. Please advise....
I lost access to my eSIM and can’t receive 2FA codes. I need to swap my number to a new SIM.
I assume I need a new sim? I can't make or receive calls but texting works. I have tried the sim in another phone and the same issue. Thx
I switched to public mobile a week ago, I can make calls and receive calls and internet works.The only issue is that when I dial a phone number , I am not hearing the ringing tone on my device.I restarted my phone and checked also all setting and a...
I recently switched plan to have data and service available during my holiday in mexico. if the add on option was available i would have used that, but no add on for mexico was available so i changed subscription (there is a plan with data and full s...
Hello! I'm trying to switch from Telus, got my sim card, went to transfer my number, it spins on activate subscription. I don't make it to install esim/sim. it says Subscription Not activated, then prompts me to get support. Do I put my sim card in, ...
I'm new to public mobile, and I did answer the question saying, I'd like to port my telephone number over to public. I bought a new sim card and I did everything that seems step by step correctly.But my phone will not register that I have a sim card....
Trying to change my password using text. Get my codes then when I tap confirm the screen goes blank. I’m trying to get a new eSIM card as I get an SOS signal on my phone and cannot send emails.
To my recollection, I haven't subscribed to any such service, yet I've been receiving a $45 charge every month. I'd like to know what service I'm paying for.
Every month my account activates automatically with preauthorized automatic payment. But today it did not happened . And I cannot call anyone. Please withdraw payment and activate my simcard
No cellular data service after switching plans, can still call/be called Solved; reset all network settings and reinstalled PM app
I want to make payments without a credit card of any kind. I'd like it to be removed from chequing account each month or I can make manual payments from my debit account. Please let me know if this is possible.
I’ve tried clearing cookies, using incognito browser, used a non mobile device etc to be able to access different subscription plans but I still cannot see plans that other family members have. Do I need to get someone to switch it for me?
Hi, I have another public mobile number and for some reason have forgotten the email address tied to that account.I tried doing the forgot email option and put my other number but haven't received anywhere.How can I recover it the email address tied ...
Hello,I recently changed my credit card and forgot to update it on Public mobile app. Because of this I missed my payment due date and my account is on hold till i pay the amount.my current plan is 40$ 60 GB - 50% off for 2 years.I already updated m...
Hi.I would like to stop using this phone number at the end of this month.How can I do that?
Trying to log in to update my payment information, but every time I do all I get is a screen asking me to continue activitain. I already have an account...I have tried using the phone application as had been suggested by many. It does the same loop.
