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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I am strangely getting a new rate when try to renew my plan

I got the 50% off promo plan earlier this year. However, when I attempted to renew it this afternoon after not doing any renewals for the last couple of months, the 50% discount no longer appears even though the promotion is for 24 months. Can someon...

Cheaper plan

Is there the same plan but more gega?

Balance at 0.00. Account deactivated

I've checked with the chatbot to reactivate my account and updated my payment method, but it says my balance is 0.00. how do I get my account activated?

Need to speak to someone about plans

Hi there,can someone please reach out to me? i have some questions regarding plans and bringing family members to join. thank you,

Change my pin

I need a help with changing my PIN

Cannot call toll free number

Cannot call toll free number of my region. Everything just says this number is not available, a big road blocker right now as I need to contact government services in urgent manner

SIM card

I lost my SIM card, how can I order a new one and keep the same number

Submitting a ticket

How do I submit a ticket for my cell not working in Mexico but I have a plan?

Account Number

How can I find out my account number. I pay month to month top up, no auto pay

Resolved! Amber alert as emergency alert on Android from Terrace RCMP at 12:59AM??

May 11. Also with public mobile but iPhones got nothing. The alert freaked me out in the middle of the night. I'm not even from Terrace. I'm in Burnaby! What the heck!?

Data disppearing fast but not used.

My cycle is from 8th to 7th the following month. My usage updated today the 11th as per the usage history. My Account says that I used up 112.73 MB out of 250 MB in just 3 days. When I checked the usage, it is only 12.51 MB for may 8th and 9th. Nothi...

New eSIM not working

Hi, I’m having trouble activating my Public Mobile eSIM on my iPhone. The eSIM installs successfully and Public Mobile shows under Network Selection, but the phone stays on SOS and eventually says activation failed.I’ve already restarted the phone, t...

Re: Trouble with Activation

Yeah I paid $50 to start service, esim didn't work which was $5. Then went to get a physical sim at a store for $10 and it still doesn't work.

Re: Trouble with Activation

I have been working on this for 3 days and still haven’t been able to activate my phone. Maybe it’s time to ditch.

Locked out of account

Hi, I am currently locked out of my other account, because my email address was abandoned, and I also changed my number that public Mobil did not update. So I have 0 access to that account. Can my even update my payment info. Help!!!

Unable to access service.

I am not able to access cellular service. I have done all the troubleshooting recommended. I am also having trouble signing into my account. my phone number is ###-###-####. I have had this account for awhile and just started to have trouble with it ...

Resolved! Did not receive summary activation email for esim

Hello,I did not receive summary activation email for esim.And can't activate esim and use my phone.

Need help transferring eSIM to new phone

Hi @CS_Agent,I just got a new iPhone 17 Pro and need to transfer my eSIM from my old phone. Public Mobile doesn’t support direct eSIM transfer between devices, so I downloaded the Public Mobile app on the new phone to get a new eSIM issued.The proble...

We’ve noticed you have an active Public Mobile service and would like to confirm your full acces

I have same problem as @mikeaman123 , when I logged in through the browser, I did get the option to get the code in email. But after I entered the code, I was prompted with that message "We’ve noticed you have an active Public Mobile service and woul...

Re: Payment failed

useless service i am not ablde to register no card is working and waste of time not able to talk to someone

no network connection

Have a student whos phone says SOS in top right? and no 5G.Is this a billing issue? if's so how do I add funds to his phone. for him

Resolved! URGENT Identity theft

I was drugged and my iphone is compromised. this person has access to all phone number and password face id. he turned off find my device i couldn't wipe the phone and he still has access to my phone and phone number.i need help to regain access to m...

Sim Card

Where can I find the shipping info and delivery? How can I cancel the order beacsue I am not able to log into page?

change plan to cheaper one

hi I bought expensive plan for travel only. now I want to go back to cheaper one but it keep showing the expensive one only to choose from. I want to change to $27 0r $30 one

Resolved! Overpaid balance

What happens if I overpaid my amount due on my bill? What happens to the overpaid portion?

Payment

How do I update an expired credit card details

Resolved! Network Problems

Is anyone else having network problems? Both my wife and I (separate & independent accounts) are receiving this message: "No mobile data service Temporarily turned off by your operator" Just started an hour or so ago.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I am strangely getting a new rate when try to renew my plan

Cheaper plan

Balance at 0.00. Account deactivated

Need to speak to someone about plans

Change my pin

Cannot call toll free number

SIM card

Submitting a ticket

Account Number

Resolved! Amber alert as emergency alert on Android from Terrace RCMP at 12:59AM??

Data disppearing fast but not used.

New eSIM not working

Re: Trouble with Activation

Re: Trouble with Activation

Locked out of account

Unable to access service.

Resolved! Did not receive summary activation email for esim

Need help transferring eSIM to new phone

We’ve noticed you have an active Public Mobile service and would like to confirm your full acces

Re: Payment failed

no network connection

Resolved! URGENT Identity theft

Sim Card

change plan to cheaper one

Resolved! Overpaid balance

Payment

Resolved! Network Problems

Submit a Ticket

No account

QR code

Can support help me get my discount back? and setu...

Outgoing calls to 1 (778) 580-4001 on dates phone ...

Lost access to account

New subscriber issues

Service