Community

Promo plan and charges

Hi. My daughter provided a referral. I didn’t see any discounts attached to the referral code. she also has a 30g plan for 30$ which is what I was looking for. Ive  also been charged twice by public mobile for my account. 

New subscriber issue

Hello, I subscribed yesterday to public mobile from Bell. I did everything I thought I was supposed to, but I’ve got no data, no phone usage.  I clicked the button to transfer my number from bell, and clicked the email from bell to say yes to the tra...

Transfer from Koodo Mobile

I transferred today from Koodo Mobile. Has anyone done this and how long does it usually take before you can make calls and send SMS messages. How long should you wait before reaching out for support? Thank-you! 

Inquiry About New Sim

I want to switch from Koodo to public mobile. I did not see any options to port my old number. Also, I want to take the canada-US, mex plan. Can I text and call if I am in any of these countries without getting extra charge? I tried to chat and I did...

I want to cancel my service

Need to move to Koodo

Hello.I recently travelled out of the country and I need to receive sms while abroad, but PM doesn't offer that.I want to move to Koodo for this reason, but I can't receive an SMS from PM to confirm this. Are there other ways to go about this?

stuck in login loop，can’t submit ticket

I am affected by the same issue

VoLTE/Calling Compatibility Check – OnePlus 15 and iQOO 15

Hello Public Mobile Support Team,I’m currently a Public Mobile customer and I’m considering buying a new phone. Before purchasing, I would like to confirm whether these two models can make and receive phone calls on the Public Mobile network (includi...

I need help please!!!!!!

So I made a account with publicmobile and I purchased a esim and everything but I never got the email that you get to download and install the esim please help me please  

Cancel number

I want to cancel my number

Can’t submit ticket, stuck in login loop

Can’t submit ticket, stuck in login loop. Login successfully but can’t do any ticket. Trying to close my account, thought it was just a website glitch that would resolve over time, help billed for account I have been trying to close 

E-sim

Do I loose my number if I order a E-sim for my new phone. At the moment I still have the physical Sim but I'm getting a new phone that uses E-sim

charges

My Plan was originally 15 per month minus $2 for auto pay since 2019 but for past few months I have been charged $18 + tax I dont know when this was changed Please give me an explanationThanksDar

no call service

Hi Everyone,I put my sim card in a new unlocked phone (Xiaomi redmi note 14) since almost a week ago that i landed in Canada. I have SMS service and data coverage. But still no phone call Service ( incoming or outgoing call).I had this simcard since ...

Billing history for 2025

I need to get a copy of all my bills for tax purposes please

e-sim registration error

I’m experiencing an issue completing my eSIM registration and accessing my account via the Public Mobile app. I previously had a Public Mobile account over a year ago. Today, I logged back into that same account and successfully purchased the $40 pla...

Unable to access Customer Support Agents

Just switched my phone over, and I've been having trouble porting my original number. I'm receiving calls to my new phone, some messages to my old phone, and some to my new phone. I'm not sure what is going on. When I try to reach out for help, the C...

Phone Compatibility

Hello, I'm looking to purchase a new phone as a gift for another family member who is a PM client. What would be the best way to determine if the phone I plan to purchase is compatible with the Public Mobile network?Thanks

why is my data cut off?

I have a 1Gb plan.My phone says I have used 133 MB of data since 1 December 2025.Why has my data been cut off?Do public mobile normally make their customers angry?

Can-us-mex plan not working in Mexico

My Can-US-Mex plan is not working in Mexico. I have followed the instructions, I'm pretty sure, selecting AT&T. It looks like I have a connection but it shows an R above the connection strength lines and I don't seem to have service after restarting ...

Transfer number to you

I want to transfer number +1343xxxxxxx to you. I have already your sim inside

Still waiting for a refund on a double charge

Hi i have not received my refund for a double charge on my monthly fee of $22.60.It was charged after inactivated my sim online.I believe i used a diferrent email compard to when i iniyially registered with 

Why are there two $18/m subscriptions

My current subscription is one of those $15/month plans that was never client-changed. So now it’s $18/m (100 CW Talk; 30-day). Autopay gives me 250 mb data per month.I have the option of upgrading to another $18/m plan that offers:Unlimited talk & t...

Past Bill

Hi,I have already transferred out but how do I get a copy of my last 3 bills?  After logging into my account this doesn't seem like it's possible anymore.Thanks!

refund

Good afternoon. I have had Public Mobile for a couple months, and it never worked great. On Dec. 6 I moved to a new location, and then it only worked if I was standing outside. So I changed to a new provider on Dec. 12. Payment was taken from my acco...