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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42503 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 52652 Views
  • 182 replies
  • 30 Bravos

Log in

I can’t use my data and can’t log in to my account.

HarryDo by Great Neighbour / Super Voisin
  • 88 Views
  • 2 replies
  • 0 Bravos

E-Sim Transfer under 15 days.

If I buy an E-Sim for $5 on the app. How do I assure I can get a reimbursement for the $5? I bought a new phone under 3 days after getting a new e-sim for my current phone. 

GAnsari by Great Neighbour / Super Voisin
  • 124 Views
  • 3 replies
  • 0 Bravos

Where to find top-up vouchers in Halifax, NS?

I’m currently visiting Halifax from Ontario and I need to top up my phone. I usually top up my phone with my credit card but I’d like to top up early with a voucher. I was wondering if anybody knows the best place to purchase a Public Mobile top-up v...

bobca420 by Good Citizen / Bon Citoyen
  • 148 Views
  • 3 replies
  • 0 Bravos

Request for Refund and Assistance with Account Activation

Hello,I subscribed today and was charged approximately $28, even though my account was not yet active. While attempting to activate my account, I was redirected to the subscription page, where I noticed a better plan than the one I initially chose. S...

Laura_Chukha by Great Neighbour / Super Voisin
  • 182 Views
  • 7 replies
  • 0 Bravos

Phone call ended immediately

when my phone is called, it rings and displays the associated on-screen prompt to answer/decline the call, but when I answer it, the call immediately ends. I tried everything except for the factory reset but none worked. Any suggestions? Thanks.

EUD by Good Citizen / Bon Citoyen
  • 213 Views
  • 9 replies
  • 0 Bravos

Subscription Not Activating

Ive recently tried to switch to public mobile, and it says the payment went through for the subscription plan on my computer, but when I try to log into my public app on my phone to transfer my number after following all the steps, it gets stuck on s...

NellyN by Great Neighbour / Super Voisin
  • 144 Views
  • 4 replies
  • 0 Bravos

Unable to log in to my account

Hi my name is Tushar and I am using public mobile connection for a long period. But from last few days I am unable to log in to my account through public mobile app. Whenever I am trying it's directing me to take a new subscription or purchase a new ...

Tushar11 by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

Resolved! Mobile data

Hi I just switched my SIM card to my new phone but the mobile data is not working.What do I do? edited by computergeek541: changed category label (discussion is unrelated to discussion about Community)

ChicaMex by Great Neighbour / Super Voisin
  • 135 Views
  • 3 replies
  • 0 Bravos

Fraud ALERT

My bank got me to cancel my credit cards due to fraud. New credit cards should come by July 16th. How do I notify public Mobile of this because they're asking for a payment today of July 12th.

MaryDavis492 by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Account Activation

I do have an phone plan with public mobile and I did not used for 5 months and now I tried to activate my plan and it does not allow me. Please guide me.

BhawnaSharma by Great Neighbour / Super Voisin
  • 145 Views
  • 4 replies
  • 0 Bravos

CS_Agent

This is a very frustrating loop. I will defeintley disconnect from your service after this. Which I technically can't do right now!My phone is ruined. So I bought a new phone. But in order to connect to my public mobile account, and activate my eSim ...

noamhoze by Great Neighbour / Super Voisin
  • 137 Views
  • 3 replies
  • 0 Bravos

Mfa code gets sent to a different number

I had complications with my account. Ling story short the mfa code gets sent to my mom's number instead of mine so I always request for the code to be emailed. How can I get the code to be sent to my phone? 

Lcamdang86 by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming

My cell phone says I’m roaming in the US but I’m not. I am in Canada. How can I be sure I do not get charged roaming fees?

Chrystall by Great Neighbour / Super Voisin
  • 220 Views
  • 5 replies
  • 0 Bravos

travelling abroad

If I travel abroad should I change something in my settings 

ElenaAssa by Great Neighbour / Super Voisin
  • 144 Views
  • 4 replies
  • 0 Bravos

us & mexico coverage

Hi there,How do I activate or have services when I am in the US ( Data especially) ?

ZIZAKEITH by Great Neighbour / Super Voisin
  • 104 Views
  • 2 replies
  • 0 Bravos

I need my puk number

I can't really do anything else to explain to my phone service not working 

Swinny420 by Great Neighbour / Super Voisin
  • 99 Views
  • 2 replies
  • 0 Bravos

USA calling is not working

I just landed in Seattle, in the US for the first time since I've had public mobile. I am paying for Canada-US-Mexico coverage and I cannot get any connection here at all. I tried to call my family to pick me up and the call didn't connect, it didn't...

BarbaraEliza by Good Citizen / Bon Citoyen
  • 180 Views
  • 2 replies
  • 0 Bravos

Can not make payment because can't update my card

For the last few days I have tried to make payment since my card expire date has changed. My last day to update card info (payment info) was July 6th 2025, I started trying to update card info on the 8th. But every time I try to update I get error :n...

Siddius by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

Having problems with poring

I am trying to port a number over to Public Mobile.  Data is working and calling out is working but either calling in nor SMS works.  I am not sure how to resolve.  I cannot log into the app as I need to receive an SMS with a code but that is not com...

Mirit by Great Neighbour / Super Voisin
  • 85 Views
  • 2 replies
  • 0 Bravos

Resolved! Cant receive calls

Ive just transferred my phone number over to the new SIM card. So far I can use data, send text, and make phone calls just fine but i cant receive calls . Also I have an Iphone XS Max can someone help me please 

BrandonJ by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

family member temporary plan

Hello,some family are visiting for a couple of months and they're looking to get a data plan to use while in Ontario only.They'll mainly use Data but maybe some phone calls as well within the province.My questions is does PM have a family plan of any...

raahh by Good Citizen / Bon Citoyen
  • 229 Views
  • 11 replies
  • 0 Bravos

Can't make a call on Realme Note 50 after 3G network shut off

After PM discontinued 3g network support I can't make a call using Realme devices tried Realme C35 and Realme Note 50.Both devices do connect to LTE network, mobile data works, but do not receive or make a call. Realme C35 shows that it tries VoLTE (...

Dmi3 by Great Neighbour / Super Voisin
  • 206 Views
  • 7 replies
  • 0 Bravos

Strange caller ID

Has anyone had this and know a fix? Some are known contacts in my contacts list but sometimes caller ID shows strange characters.

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SkaT by Great Neighbour / Super Voisin
  • 123 Views
  • 4 replies
  • 0 Bravos

I can’t log in to pay bill

Help please! I can’t log in to pay bill. I forgot my password and changed it. Now the error says for security reasons I can’t sign in. I desperately need access to my phone number. I had to waste money buying a different phone number to login to work...

Kara86 by Great Neighbour / Super Voisin
  • 114 Views
  • 2 replies
  • 0 Bravos

Public Mobile points

I do not see my Public points growing every month, after my payment, why?

LNC by Great Neighbour / Super Voisin
  • 136 Views
  • 2 replies
  • 0 Bravos
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