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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1261 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29939 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41752 Views
  • 185 replies
  • 29 Bravos

Better plan

I have been with public for many years wonder who I talk to about getting a better plan

MarshaWood by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Plan details

With the plan 5G unlimited can-us-mex.  I’m trying to confirm you do not need any add ons when travelling to USA and Mexico.  

Gingerbeard by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Unable to log into account. Not even able submit a ticket!

After logging in with email and password, I seem to be logged in but cannot go any further.  I really need to get into my account soon, but when I click on the my account button, I get a small message in the top left corner of an all-white screen, "F...

STOEWS1 by Great Neighbour / Super Voisin
  • 150 Views
  • 5 replies
  • 0 Bravos

Public Mobile website error

Hi,My Public Mobile website sows the following after authentication. Please resolve at the earliest as it is not allowing me to see any information.https://myaccount.publicmobile.caForbidden A1I have tried two browsers. Same erroneous result. Please ...

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AshisBiswas by Great Neighbour / Super Voisin
  • 93 Views
  • 2 replies
  • 0 Bravos

Phone calls on my iphone

as of yesterday I have not been able to make outgoing phone calls on my iPhocan call me. Anyone know how this can be fixed

Zindel by Great Neighbour / Super Voisin
  • 179 Views
  • 5 replies
  • 0 Bravos

samsung galaxy S20 5G not doing 5G on PM network

I have aquired this phone recently, samsung galacy s205g, thinking I will be enjoying 5g speed. I could not get any 5g internet speed mobile network. all i was able to get was LTE.  I checked the settings of the network and I did not see any 5g optio...

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sofa by Good Citizen / Bon Citoyen
  • 593 Views
  • 8 replies
  • 1 Bravos

Change subscription

I’m going to US next month. I just want to use my phone 7days in US. I’m thinking about to change my subscription to use in US  only next month. Then I’m going back to my original subscription. Do you think it’s not issue? I just want to be back my o...

NoriT by Good Citizen / Bon Citoyen
  • 184 Views
  • 4 replies
  • 0 Bravos

International Roaming with my current number

I'm travelling to Asia and need my number to be active to receive clients calls and texts. However, Public Mobile doesn't seem to support international roaming. Is there any way you can roam with your number? Anyone tried?Thanks!

Sueyeon by Great Neighbour / Super Voisin
  • 310 Views
  • 4 replies
  • 0 Bravos

iPhone Showing Old Number After Port

My iPhone continues to show my old Koodo number after I ported my number. When I try to change it in Settings > Cellular > My Number, the changes don't save. Is there a specific procedure for saving this change?

New User Struggling with Sim / Service

Hello Community! I purchased this service for my two kids and one phone transferred over using the e-sim option no issues. Phone worked in 2 mins transferring from Fido. The other son's iPhone was not compatible for an e-sim that we attempted to crea...

Kaner by Great Neighbour / Super Voisin
  • 127 Views
  • 3 replies
  • 0 Bravos

Esim

During activation it prompts that the esim was not installed. How do i find my esim number

AdamTham by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Cell

I am unable to call from my cellI can receive calls and text

Skipper3 by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

SMS address

I need to receive sms  text message ie. Public Mobile my phone #  from a source that uses an email address.I need  (my number) ### ### ####@ email address to get sms text on my phone.What Publicmobile or Telus email address to use?Thanks for info 

farmbot1 by Good Citizen / Bon Citoyen
  • 139 Views
  • 1 replies
  • 0 Bravos

Calling in USA

I'm currently in Florida with my Canada-USA plan and cannot make phone calls, call just ends? Data and text messages works fine. Any suggestions on how to fix this ?? I've tried calling Public for help and was sent to Telus and they were no help. Ask...

Fogee by Great Neighbour / Super Voisin
  • 258 Views
  • 7 replies
  • 2 Bravos

Can I Switch to the $19 Plan Before Transferring My Number?

Hi Public Mobile Team and Community,My current subscription with Public Mobile expires today, and I’m planning to transfer my number to another provider. However, I’ve learned that my plan needs to stay active for the transfer to be completed.I find ...

orange9316 by Great Neighbour / Super Voisin
  • 245 Views
  • 7 replies
  • 0 Bravos

Account charge

My credit card has been charged twice for Jan

2728 by Great Neighbour / Super Voisin
  • 121 Views
  • 2 replies
  • 0 Bravos

Canceled activation months ago, still being charged

Hi, I was having issues activating my account and decided to cancel the activation. I was assured the account was cancelled, however I have been getting charged every month since August 2024. I have tried to find someone to contact numerous times to ...

Kalyn by Great Neighbour / Super Voisin
  • 104 Views
  • 1 replies
  • 0 Bravos

Primary

Can’t turn off Primary to send texts

PJC43 by Great Neighbour / Super Voisin
  • 186 Views
  • 5 replies
  • 0 Bravos

Account access

Is there a way to get access back to your account when you haven’t paid  your bill so you can’t access through  the sms text code and the login info doesn’t work. Also don’t have access to the original email account it was set up with. My mother just...

Dunn-James by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

I need costumer support

I dont have service and i cannot summit. Ticket it just send me back to chat. I need service for my work and i cant be on wifi 

Etchdan by Great Neighbour / Super Voisin
  • 176 Views
  • 6 replies
  • 0 Bravos

RECOVER EMAILS

How do I delete Eversafe accounts? Over the years i've used my different emails to open Public Mobile accounts and after a while I've closed them but my emails are still attached to them. When I try to log in they want to send me 2FA codes to phone n...

YOX1923b by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

duplicate account

I signed up for public mobile last month. My esim stopped working when I updated my phone and I couldn't get into my gmail and couldn't reset the password so basically lost my whole email account. I created a new gmail and signed up for another phone...

feener77 by Great Neighbour / Super Voisin
  • 150 Views
  • 5 replies
  • 0 Bravos

Auto payment failing the last couple of months

I had no issues for nearly 2 years.  When I go in to manually make the payment using the SAME card registered with my plan (that has failed twice now) it goes through fine. Has this happened to anyone else?

artfulbunny by Great Neighbour / Super Voisin
  • 151 Views
  • 5 replies
  • 1 Bravos
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