Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

voicemail

I'm on an old flip phone and my eyes aren't all that good any more. I'm 72. I can't be entering a password every time I want to check my voicemail. I don't mean I don't want to, I mean I can't. I don't text, texting is impossible on these old phones....

Resolved! SOS no signal

Me and two others in the same household all are not getting a cellular signal in and around our home, if we drive 5-10 minutes away from our home area we get excellent signal strength. When we have no signal, it just says SOS. Please help

New to Public no data no sms

hello I have been a customer for a few days. I receive calls on my phone but no sms and no 5G data … plz help me … i can’t leave the house without a phone

Service

I cant get any data service at all. Rebooted. Reaer my phone tries everything

Resolved! Plan information clarification

Dear customer support.i am getting

Data not working properly

Unless I am on full bars, my data works significantly slower and completely stops if at 2 or less bars. I have tried resetting phone, settings, and even got a new phone.

Re: My data doesn't work

I have the same problem since last tuesday, i tried everything and nothing seems to work

Error m8702

System says that it's charged my card but that there was an error in creating my account I tried to do this again and it processed the payment again so I don't understand what's going on can someone help

Crédit for a referral

I registered to public 2 days ago and I used a referral code will I receive 10$ and when ?

Signing up for Stream+ issues

Apologies if this isn't the place to post this; I've tried to get support from Koodo's help bot and it didn't help. But has anyone else had a problem signing up for the Stream+ Netflix/Prime/Disney PM? I signed up for the Sream+ Koodo/Public Mobile o...

Resolved! Incorrect $5 Legacy 3G Network Surcharge on Motorola Stylus 2025

I just recently changed over to a Motorola Stylus 2025 with a change to my plan. Why am I being charged extra?

Suspended account

My phone number has not been active for quite sometime. it seems it is suspended. I want to reactivate it as it is very important to me and connected to so many important portals. I don't see any option to pay for subscription and renew it. Please he...

Renewal Plan issue with Public Mobile.

@everyone @@allThis months renewal :Card on account for auto billing, Public Mobile did not bill it. Sent mobile repos via xoom. Paid. Funds sent. Public mobile account did not update. called in via automated line, pressed 1, billed the payment meth...

VOLTE

I have a new phone, samsung Galaxy s24. I use the IMEI checking. It says not compatible. So I tried my wife phone, Google pixel 10, and my son phone, samsung galaxy S25. No one is compatbile. is there any issue about the checking tools, Here is the l...

Zenfone 9 VoLTE problem

Is there any chance Public Mobile will whitelist 5g ready devices before 3g shutdown? I have a zenfone 9 that is working perfectly fine, but for no reason I cant make phonecalls on 4g or 5g.

Re: Number Transfer Failed

Hi would someone be able to share the porting assistance number with me as well? I have the exact issue as Nem333 described. thanks

LEAVING PUBLIC MOBLIE FOR A NEW PROVIDER

Please open the port and allow TELUS to take over my phone number from PUBLIC

Double payment for add on

I bought 10gb add on for 25$ but I see double payment on my card. First attempt it failed that’s why I clicked pay again and I see two payments. Please refund one payment

Resolved! Cancellation and overcharged

Hi,I was hoping to cancel my account, but I am unable to access it, since I do not currently have the SIM card for this account. Also, I recall that I previously removed any auto-subscribe/payment features as well as put in motion the events to cance...

Cancel

“I paid for a plan today, but activation never completed. I never received an eSIM QR code. The app is stuck on ‘Complete your activation.’ I want to cancel the activation and have the pending charge reversed.”

Public Mobile Releasing My Number

I recently switched service to Telus, and they've given me a temporary number. I'm receiving texts on my phone through this temporary number, but want to switch to my original number and cancel service with Public Mobile. How do I get Public Mobile t...

Phone service

My phone takes a long time to connect to the number I’m calling and when someone answers, the line is so crackly that they can’t hear me. What should I do? My iPhone 16e is just over 1 year old.

edit card details

Nothing with my profile or account has changed other than my credit card details. Will not accept my new card details in 'edit card details' link

Can't get back to ESim in Activation workflow

I purchased a physical sim. It has not yet arrived and I need to make the change today to avoid being charged by Telus for the next billing cycle. So I would like to do eSim instead and then I will switch to physical sim when it arrives. However, I c...

Service outage

I cannot place calls or receive calls. My subscription is current. I have done all troubleshooting suggestions. How do I regain my service please? Or is there currently an outage near Forestburg Alberta?

Reward Site SSO issue

This is less a comment than a request for the programmer to fix the Reward site issues. I manage multiple accounts with Public Mobile and while I can log out from the main page and login with different credential. When i want to go on the REward page...

Resolved! I lost my sim card.

I cant find my simcard. Could you guys help me to chage Esim?

Community

Forum Posts