Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Need my PUK for my SIM card. Thanks.
Any updates with this issue anyone? I recently bought a moto g power 2025 and I am having the no ringback tone while making an outgoing call to Rogers, Fido or PM SIM card!I do hear ringback tone only when I call a landline or a Bell SIM card!It is m...
All service shut off today without warning. Apparently my subscription expired (maybe I was on some limited plan). I selected a new plan and tried to pay and resume service. Keep getting the error 'Sorry, we're not able to process your payment at th...
Cannot receive text or calls after transferring from another provider.
I previously had an old Samsung phone. I received a message saying I would be charged for 3G. I switched to an iPhone XR and it’s connected to LTE. However my last bill and next bill continues the extra $5 3G charge. I also tried resetting network se...
Hello, my Apple ID region is set to India, I cannot change it as I have an active Apple Music subscription, hence I cannot download the public mobile app and activate my esim. I need a refund
I just got a new phone because my other phone is in the bottom of Lake Huron approximately 200ft down, so no retrieving it. So, managed to get a new phone to replace it, but it's not as great a phone.While it has dual sim nano physically, it has no e...
I purchased 2 identical 4G LTE capable phones less than 4 months ago. Both of them are have the preferred network set to 4G and are VoLTE compatible. Each of them are using Public Mobile SIM cards for years and display "LTE" as the network being used...
I tried checking comminity responses, and probably as a newer topic, couldn't find a similar post - very sorry if it has already been answered.I checked the EMEI number in PM checker, says not compatible, yet when I check the same EMEI number in Telu...
Hi @CS_Agent ,I just recently got a text regarding the March 1, 2027 deadline for 3G.I have an Samsung Galaxy 20+ 5G, I enter the IMEI into the PB checker and it said my phone is not support for VoLTE on PB network.I also have a Google Pixel 10a layo...
Help me send a ticket to a private email
I need help.Tickets are not working.Can't receive calls or send texts.Data ok, reception crap. Ported my number from bell 20 hours ago!!Wtf
Hi PM Community,Oddly enough, I just received this text. I have noticed that other users have received this notice back in April, so I received it quite late if I do say so myself. I've read a little bit about it but am still unsure what to make of i...
I keep getting promotions to switch to Telus or Koodo. How seriously shall I take them? If I don't switch now I'll be forced to do it later? What is going on with Public Mobile? Information to help me determine what should I do is highly appreciated....
I am with 4g plan. I am ask to go to telus BUT if I change plan to 5g 29.99 specail with I be ok to stay with public mobile after march 2027?
How can I add long distance minutes
Just received a text message today that Public Mobile records indicate my phone is not VoLTE enabled, after I replaced my old phone 2 weeks ago with a new 5G phone, which is in fact compatible and VoLTE enabled when checked via IMEI numbers.How do I ...
I am on a 4 G network. It wants me to switch to Telus. Is anyone else getting this message? It feels like a scam to try to try to get me to switch to Telus and pay for a new SIM card.
I got the same message. Simple google says my phone A20 is voLTE compatible so I just moved to 5G plan. I am just hoping it will work.
I received a text that my 3G service would be retired next year so I purchased a new phone (Moto G35 5G) and upgraded my plan to 4G. Since the switch, I have not been able to access mobile data. Keeps saying no Internet. I've been through (I think) a...
I received a text telling me I need to switch to Telus? Before March 1,2027. Why can't I just up my plan to a 5G? Would someone be so kind and explain why I can't stay with Public. Do I need to buy a new phone to enable VoLTE to work? Thank you in ad...
Hello Support,I have lost my phone and my physical SIM card. I need a Customer Support Agent to help me update my account email address and perform a SIM swap. This is URGENT as I don't have access to any of my banking info, as well as everything i h...
I started in February, and it's not working, and I cannot talk to anyone, and get help for this. Why?
I purchased a subscription/eSIM by mistake. It has NOT been activated. Please cancel the subscription and refund the charge.email account: xxxxxxxxxxxxxxxxxxxxxDate of payment: 25.5.2026amount:50.40 CADEdit by Dunkman: removed personal information
Need help !! I have not been able to connect to PM . I have tried resetting it multiple times .. I received a message telling me that the SIM card I installed yesterday ended in 3683however that is not the right SIM card number that I have ! Very fru...
No changes to account. Last of the subscription and I'm showing no data usage. I can't use data, but phone and text work. Data shouldn't just break. And the process to get support is awful.
I just got a new Public Mobile SIM, but I can't text and only outgoing calls (sometimes).
