Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

how do i reach a CS Agent?? I can't submit tickets I keep on getting error message

As per title, having a really frustrating time reaching a live agent and every time i try to submit a ticket i get this message:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Can i get an actual person to speak to?

Retrieving Missed Texts & Calls

Hello! I recently travelled to Europe for three weeks. While I was away, I took my public mobile sim card out and put a European sim card in. I have now returned to Canada and put my public mobile sim card back in, but none of the calls or messages I...

loging in

My friend, who already opened an account with PM got her new SIM card. We tried together to activate it, but there is a problem. She logs in to her account, then it opens and we have two possibilities to choose from: resume activation, and I don't re...

ESIM

Hello,when I was transferring to public mobile from virgin, I lost internet connection in the middle. My eSIM didn’t get downloaded correctly and now I have no service provider (as my number was ported over) and I can’t figure out how to fix this iss...

Resolved! Activation Failed after payment

@CS_Agent Just purchased a subscription and immediately after the payment was processed I was notified there was an error activating my account and I should promptly contact customer support. So here I am :P.

Porting issue

I was unable to port my number from rogers because the data entered at public mobile by agent did not include the rogers account number. I have tried to send ticket over 10 x. I did speak to rogers and they confirm they cannot port.

how to format an address change correctly

My updating of home address was "invalid" so how do I format it to be accepted please?

Texts/Voicemail

I changed providers from Rogers to Public Mobile last week. I accepted the confirmation text from Rogers. However my texts aren't going through. And when people try to call me it goes straight to voicemail. Please help!

email account

I cannot add Telus email account to my Galaxy S7 it keeps messaging that it "COULD NOT VERIFY ACCOUNTHelpRon

cellulaire

Moved to French support

Resolved! 5G vs 4G Speeds

Just switched to Public today. My 4G speed (120Mbps) is faster than with 5G (98Mbps)Also not receiving verification texts during sign in. Only works with email.

I'm on sos without internet at home... I'm on Chinook Centrer

Hello, I'm new in town and I was stupid to try to Porter my number by myself. I thought it would be easier but now I have no number and no internet.I'm really lost. I went to a place that has open wifi, but I don't know what do to.Me and wife don't h...

Send new porting request to old SP.

@porting2public new request Please send a request to my current provider to port my number to Public Mobile? The initial port request expired yesterday

shall I pay extra for selecting network other than Telus in rural areas where signal is not good?

Resolved! Billing Cycle

Hello, I joined Public Mobile yesterday (September 5th) however my billing cycle shows September 4th-October 4th so I’m a bit confused why my plan is showing it started a day before I joined? Any assistance would be appreciated as I’m new here! Thank...

In US-calling and texts not working

I purchased the US roaming add on (15 days) and haven’t been able to use my phone since I crossed the border last Saturday what do I need to do to get the phone to work?

Locked out

Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account I created a new one using my same email but it thinks I'm a new customer How can I get into my account

Bought data doesn’t work @CS_Agent

Hi there, @CS_AgentI bought one extra data add, because the first one didn't work, however the second one still did not work. Now it’s expiring without being used. Wonder if I can get this refunded. bestGM

Resolved! lost my sim card

I lost my sim card, so I bought a new sim card and I need to know the steps about how to change / edit my account to activate the new sim card

Transferring accounts

Need support transferring account

Streaming add on package

Sign in trouble

Earlier today I created an account with a different email than what I am using now. It was successfull and I bought a new subscription. Step 1 and 2 went fine and the payment was done. When I came to step 3.Finish set up I discovered I could not down...

Resolved! Moving within same area code

I have a number that I received when in Kingston ON. I have moved to Ottawa ON, within the same area code. But my local calls now show up as long distance (from Kingston to Ottawa). Is it possible to keep the same number but have the number now based...

Resolved! number transfer issue

i got a sms from public mobile while i was transferring my number from previous carrier saying there was a trouble transferring number because i typed in wrong imei. i think they called me this morning regarding this issue but i couldnt answer becaus...

Phone calling wrong numbers

This has happened several times now. I'm dialing correctly, and when I use other phones to call the same numbers, they work.Also, can't seem to view comments on other posts here, it's not responding when I tap on posts.

Resolved! Need new request to transfer my number to PM

Hi there, I just joined PM but it seems the request to transfer my number from Freedom to PM was not completed on time and now is expired.I called Freedom and they told me that PM needs to make the request again and then I need to call them so Freedo...

Resolved! Switching plans mid-cycle

I needed to upgrade my plan mid-cycle.Are plans pro-rated?

Esim not installed when plan purchased through app

I have a PIxel 7. I am switching to Public from Fido. Ive gone through the payment and selecting an esim option, however its now 12 hours later and my phone says I have no sim card activated in it. I took out my Fido sim after I got a notification sa...

Esim activation failed

I subscribed to Public Mobile yesterday and followed the instructions to transfer my number, but then received an error message that the esim activation failed. My phone is in SOS mode now and I can’t get a hold of a @CS_Agent. What can I do?

Billed but we aren’t set up for monthly billing

Hi, we were automatically billed for the month, but we are on a monthly pay as you go plan.We didn’t set up automatic billing. thank you for your help.

Community

Forum Posts