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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Reward

Hello, I processed to redeem my rewards point for 1GB data 2 days ago but still it is not working for me, is there any idea why? How can I use those data from my rewards points? It shows I need to use it within the 15 days but already 2 days are gone...

Re: I need an Agent

In need help

Paid But Didn't Reactivate

I payed my monthly phone bill yesterday! You guys took it out of my bank account but yet never reactivated my subscription ?

subscribtion

want my money back

cancel pending account

How do I cancel a pending account

Does the US Roaming Add on work in Canada?

If I were to buy the 3GB US Roaming data plan for 15 days, but I am only in the US for 10 days, will I be able to use the remaining data in Canada?

Earn 5% in PM points per plan - I don't think so

PM advertises on EVERY plan that you will earn $x.xx / month (5%) in Public Mobile points value. I don't see any conditions. Before it was $2 for autopay. The $2 autopay bonus was paid out regardless of the number of referrals or other credits you ma...

Purchased US data/talk/text bundle but stats show nothing was used.

Hello, I've purchased US data/talk/text bundle but stats show nothing was used. I came to US on 18th and now its 21st and everything shows as zero, especially for Data which is strange. Is my add-on working or i am racking up some crazy bill that wil...

How to find my Public Mobile paid receipts from 2022?

Hi all,the title says it all. I changed providers in 2023 and ported my old phone number from Public to Fido, now I just need my receipts for tax purposes.It appears that accounts were migrated or altered when Public Mobile started their relationship...

Transfer fail

It said i put the wrong imei number in (received automated text it would be wrong and someone would call) . I cant get the new sim working.

Question about long distance rewards

Hi,I got the 100 minutes long distance rewards as I need to use them today. How will I know that I can use them and loaded in my account?Thank you.

Can’t receive / text msg

Call works and just subscribed PM from fizz

Resolved! Data Usage Issues

Hello, both mine and my spouse’s phones are showing data limits reached. We don’t use that much data (we have limits way above our typical usage) and most often are on wifi when we do. The usage shows typically times we’d be sleeping. Any suggestions...

I will be in Spain, Portugal, Azores

I have a {150 GB Data at 5G Speed} plan.I am going to be in Spain, Portugal, Azores for 4 weeks starting Sept 25 2024.Is there a way to "simply" add an international plan from public so that my phone will work in Europe?I'd like to send / receive ca...

Esim transfer to new phone

I activated an esim on one phone and would like to transfer it to a new one. QR code won’t work. How can I do it?

Bonus data

So I finally got a chance to use my 250G of bonus data earlier this month at the cottage. BUT, I guess all I used was the 60G of my monthly plan up and now the bonus data is gone and my account is empty and I still have weeks to go before it renews. ...

My brother can't log in.

My brother has an account at public mobile. When he logs in, it asks him for a 6 digit code. He enters it and then he gets a screen with a leaf on it. No buttons or anything else. If he refreshes, it just asks him to log in again. Can this please be ...

Agent

How can I contact a public mobile agent, I need help to solve the fact that they made a double payment on my account

Billing

Hello,I used to have the $25 plan.Because I had this phone for many years plus my referrals. I used to pay after all applicable rewards, $19.55 per month, tax included.Without changing my plan. Since May 2024, I have been paying $28.74, tax included....

Failed Calls

Hello, My daughters phone is unable to make a call or answer calls. It just drops. Any suggestions on how to fix this?

need account number to port from public to koodo

need account number to port from public to koodo, cant access my online public mobile account as it has an email that i do not have access to

Change e-sim setting to sim card setting.

Stuck in activation. E-sim not available on phone. Already indicated e-sim during subscription and now must change it to sim card.

Resolved! Rewards page - polyfill.io

The rewards page does not work, there's a dependency on polyfill.io for JS methods Set, Array etc.. Polyfill.io has been compromised and the domain does not exist. https://censys.com/july-2-polyfill-io-supply-chain-attack-digging-into-the-web-of-comp...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Reward

Re: I need an Agent

Paid But Didn't Reactivate

subscribtion

cancel pending account

Does the US Roaming Add on work in Canada?

Earn 5% in PM points per plan - I don't think so

Purchased US data/talk/text bundle but stats show nothing was used.

How to find my Public Mobile paid receipts from 2022?

Transfer fail

Question about long distance rewards

Can’t receive / text msg

Resolved! Data Usage Issues

I will be in Spain, Portugal, Azores

Esim transfer to new phone

Bonus data

My brother can't log in.

Agent

Billing

Failed Calls

need account number to port from public to koodo

Change e-sim setting to sim card setting.

Resolved! Rewards page - polyfill.io

eSIM not compatible device

Billing Incorrect

Activation date

Cancell phone

Phone keep ringing

How to reach Customer support

Does porting out delete Eversafe details?

Number transfer

Locked out of My Account?

International Calling

Traveling USA

Monthly Friend referral dollar off