Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I bought the subscription by mistake, i want to cancel the subscription right away but dont know how to do it online. Please help me out
Purchased another providers sim and signed up. The 3g is shutdown and my phone works. PM says my phone is not compatible. Does it have something to with different band width or cell frequencies? I will be paying less without the 3g surcharge and have...
Hello,There was unauthorized charges on my CC so bank canceled it. My daughter's plan is suspended. She isn't here so I can't access the phone. Every time I try to log in, it sends a message to the phone. I got it to send the code to email, but as so...
Does Public Mobile support mobile hotspots so I can connect my tablet to the internet using my phone? Does the plan include a new Canadian (+1) telephone number to make and receive local calls? Also, when can I unsubscribe from the monthly plan?
Trying to Port my number and it keeps saying invalid number.
Hi my toggle to turn data roaming on and off is completely gone. I’ve googled and it appears to be something the carrier controls. I recently returned from Spain and used an eSIM, but the eSIM has now been uninstalled. I still can’t find this toggle...
Trying to port number from koodo to public. At activation screen it advises to speak to Cx service.... been trying but never get a response...... going through contact us it either goes to blank screen or back to login screenHelp please
Steps to transfer existing phone no. from fido to public mobile please. Checked my phone qualified for esim.
Hello,I was in Buffalo and had no data, even though my plan says I should.The troubleshooter says to contact support, but there doesn't seem to be an option for that, so I'm trying here... Thanks
My original number (first registered) was from Newfoundland. However, I moved out of Newfoundland and living in another Atlantic province (i.e., PE) for more than 5 years. I have not changed my number and still my number starts with 709 (NL-specific)...
Hello. I paid for the subscription, but I decided to think twice before switching from my old provider. So, I didn't complete it. But the subscription fee was charged to my bank. Can you refund me? Thank you in advance for your help.
Took advantage of the offer of Public Mobile to switch to Telus. Authorized payment was taken by Public on the 17th of this month and I switched to Telus on the 21st of this month. Wondering if Public Mobile will refund the difference from the 17th...
My iphone 17 suddenly lost service this morning. I've submitted a ticket, and followed the instructions of an agent to reboot, reset network, toggle airplane mode, etc. none of them worked. I also tried to install new eSim twice under the instructio...
so my teen son can’t access his iphone anymore. can’t log into public mobile in his new phone. 2fa doesn’t work because he doesn’t have access to the icloud email outside his phone. i need customer support to help or cancel his service. otherwise i’l...
esim is activated. brand new s26ultra. not sure what the problem is please help
Hello upon registration, it asked me what phone I have and the imei I provided. It says it’s compatible then I registered with that imei And then it said not compatible to contact the support team to get a refund and consider a physical SIM card. Not...
I transferred my number from Koodo to Public Mobile today. My Koodo account is closed, and my Public Mobile account shows my correct phone number. I have installed the eSIM through the Public Mobile app (and tried reinstalling it). My iPhone 14 only ...
I am confused why I was charged extra $5 for 3G usage price increase last month and for upcoming month, when my current subscription says I am using 4G?
I am trying to log in to my account. I verified my email address and then it sent a code to my phone number. I was logging into my account to transfer my phone number to a new device because my old phone broke and i cant even turn it on now. As a res...
I'm logged in to my Account and I cannot find the details of my subscription plan. Where can I find this info?
please see the print screen above please reactive my line as of August 11 so I canorder uber from the airport
hey all! i live in newfoundland and i just signed up for public mobile. when i try to transfer my existing Virgin Mobile number (709 297 xxxx) Public Mobile says invalid phone number. i've read some old community boards here and mention this issue fo...
I just signed up for a 175GB $50 planWill there be back to school offers available for existing clients? And does Public live up to their 250mbps promise
I had this charge last month, opened a ticket to argue about it as I don't use 3G service. They checked my IMEI number, varified and gave me back $5 credit. This month, just got the bill, they charge me this $5 again!looks like they will continue to ...
Hello,Our admin team have payments to public mobile showing as follows - June 11 - $39.85, July 14 - $3.15 and July 19 - $ 13.60, however that is not reflected on our account number #####-#####-#### as it only goes back to July 9th.The number was cha...
My account is asking for an activation for an already active account. Stuck there. I cannot reach a person. How do I create a customer service ticket?
Received promotional extra 10GB data for 24mon. Not able to use them. It shows I have 10gb left on my account but receiving text that I have used 90% of data
How do I switch my plan to something less. I see the attached plan offer but when I go to mange plans its not listed. I'm looking for a cheaper plan or I'll move to another carrier.
I found that there's a 3G data increase charge(5 dollars plus tax)) in my upcoming bill. I didn't request nor purchase this service. please check. Thanks.
