Community

How to submit a Cancellation notice

Hi, I like to cancel my service w.e.f April 10, 2026, and need confirmation from public mobile for my record,Thanks

Service not working after changing number

Hello, I changed my number in the app. It showed "successful" but it's been hours and I cannot make calls, text, or use data. Calls say "cannot be completed." It's been almost 16 hours. The number change didn't work, but it shows the new number in my...

Payments

 My husbands public mobile app was locked . Was waiting for our new credit card.  Is there a app or a web site I can go to pay his bill

traveling to CHicago next week for 4 days,

hello, what is the cheapest way to avoid any surprize charges while im there using my phone 

No connection

Hi. I registered 2 devices and now my phone number is the wrong one.  I need to change it back to the original one I transferred from previous provider 

Updating Credit Card Information

I closed the account for the credit card I have on file for my autopay. I wanted to update payment information using a card associated with an address in the US but this fails I guess because a Canadian post code is required (despite the small print ...

Needing a number released to another company

Hi there we need to get my phone number released to another company .. prepaid service is no longer a viable option for us 

I cancelled my account and my credit card was still debited

Hello, I cancelled my account about 2 weeks ago. I was not to be charged for the cycle beginning today (April 7, 2026) but my credit card was still debited. Please reverse and cancel account. Thank you. 

Texting

For some reason, I have data. I can receive texts that are SMS. But I cannot text out with SMS. Thank you.

Verification code

Hello I am having issues getting into my account I forgot my password and had to reset and then because of that it wanted a verification code which is linked to a old phone number I no longer have access too and there is no option to change it or to ...

Data usage for last month is totally wrong

2 days before the end of billing cycle, my data usage was shown running out ( 100G/100G). But I did not do any excessive usage for the month and the data usage breakdown showed not even 10G for the whole month. This resulted in not being able to use ...

Voicemail not active when keep pressing '1'

When I keep preesing '1', voicemail does not connect, it is inactive. However, when I dial my own 10 digits number, voicemail works properly. I reset the voicemail, reset mobile network, restart the phone to no avail. This feature was working properl...

Refund for US data roaming that didn't work

I purchased the Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days) ($30) for a recent Hawaii trip. However, the data roaming did not work. To resolve the data connection issue, I then paid an additional $30 and switched my plan to one that suppo...

Port from Bell MTS to Public Mobile

Ported number from Bell MTS to Public Mobile via eSIM. Carrier shows Public Mobile, old Bell line disappeared after turning it off. Outgoing calls work, but incoming calls do not (go to voicemail), and I cannot send/receive texts or iMessages. I’ve t...

Phone saying esim unsupported

Nennd help possible  new esim

qr code needed

Could someone please send me the email to activate my esim that I purchased...   I received the email removing telus from my phone.. but nothing from public 

Activating eSIM

Hi, I purchased an eSIM and transferred my previous phone number to it, but the eSIM has not been activated.I have already tried activating it three times using the QR code, but it still does not work.Could you please let me know what I should do nex...

Wrong phone number

I accidentally entered the wrong phone number and I need help putting in the correct one 

Will my current plan discount stay if I suspend for one month?

I am planning to travel and will suspend my subscription for about one month. Will my current promotional price/discount ($20/60GB) stay the same when I reactivate the plan?

Can't submit a ticket

I filled all the asked questions and didn't left anything empty, but the submit button doesn't work l, doesn't allow me to submit the ticket.

Activating a new account

Help! I’m not having any luck contacting customer service. I’m on the last step to transfer my existing number to Public Mobile for myself and my husband’s, the payments have gone through. We don’t want to lose our current numbers as we have had them...

S22 Flip not sending/receiving MMS messages

Hey folks. Bought this phone a couple weeks ago to try out "dumb phones". Love it so far. Only issue is that is won't send/receive photo messages in the standard Google Messages app.Everything sends fine via FB Messenger or Whatsapp, though. I have t...

Payment

How to update credit card 

Subscription not be activated

This is exactly whats happening to me also... 

Account will not activate, no QR code sent

I can't reset my password

My. Phone was in my car when it was put into the impound so I can't reset Password without  the 2 step verification code sent to my number on that phone..I used to be able to listed n to my voice mail for codes but now I need into my P. M account to ...

can i use my phone in bermuda?

I have canada/usa/mexico plus 2 one-time 500 Int'l LD add-ons

Can't access account - phone number suspended?? phone app will not work

When I try to use the phone app it just opens then closes.  In web browser I sign in and confirm via email, but will not show me my account.