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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Switching between eSIM and SIM card

Here's the deal - I have two phones, a newer one that takes only eSIM and an older one that takes only SIM card. When I'm out doing something like camping, I'd like to switch to the older one, then switch back when I return.I gather that I can't have...

Credit Card Expired Trying to Update Card No Option

Hello,My credit card has expired for my account and i have lost my service on my phone. Tried logging into my public mobile app and they say go to payments to update credit card information. However there is no option there.The only option is resum...

Freezing my account but keeping my phone number

I’m in the U.S. for a few months and will not be using my Canadian phone plan. Can I freeze my account but keep my phone number so I still have it when I go back to Canada?Also, I cannot login to my account because I can’t recieve the verification co...

Account suspended

Someone make a payment for me and like a week after my account has been suspended

Help my physical does not wokr

I scanned the QR code that came with package but and I set up everything including the eSIM but the physical sim does not work anymore what do I do?

Resolved! network upgrades might degrade service for some

Hi, anyone there knows it better, please help I recently read a article called " Public Mobile warns network upgrades might degrade service for some" , saying "Public Mobile is texting some customers to warn them of potential lost or degraded servi...

I paid but have no service

When renewing my subscription I decided to upgrade to the 50/month 100GB plan. When trying to check out I received an error messaging saying my payment could not be completed at this time, but I checked my bank account and I was charged. My account i...

I am 79 and brand new to public mobile. HELP!

I am supposedly at the "Last Step" to activate my new public mobile SIM The AI says it has sent a 6-digit code to my PHONE (presumably to the cell with new public mobile SIM installed, since I did not give another phone number). No code arrived in ...

Failed porting number from Rogers land line

I tried to port my land line number from Rogers and it failed. I reached out to Rogers and asked me to re-send another porting request but the public mobile website do not allow me. I am able to make a call but can't receive a call. Is there any one ...

Resolved! Service On Hold

I am getting a "Your services are on hold" when I went to view my Rewards even though I am subscribed. Please help.

Resolved! Stuck in pre-activation loop.

When I login to my account I am redirected to the pre-activation section with the only options being to1. Continue my activation (which doesn't work because my SIM card is already in use) or2. Login (AGAIN)I'm stuck in an infinite loop with no way to...

Resolved! Text works on wifi but no data or calling

Hi, we somehow lost the ability to call or use data on the phone. Test shows "end to end encrytion" when wifi is turned off but textx come through with wifi on. I tried a different account sim card on this phone which worked and also tried the sim fr...

Resolved! Transfer number from Koodo help

Just subscribed to public mobile. Trying to transfer number but can’t log in as it was trying to say for Koodo subscribers. Cant even get far as to submit a ticket. Just paid almost 40 bucks for this and it’s already making me regret I bought this.

USA roaming

I connect to T-Mobile 5G auto and my APN is isp.mb.com on my iPhone 16. I keep trying to change it to SP.MB.COM and it says my phone should automatically save this but it keeps going back to isp.mb.com. I seem to have data intermittently but not al...

Ultrone 28 ultra thermal

Trying to get an esim set up on this phone but it won't let me buy one

Switched phones and need a new SIM

My husband switched to a new phone. His old one is broken and only had an eSIM. His new phone is not eSIM compatible so he needs a physical Sim. When we go to put our address in while trying to purchase one, the system is unable to find our address. ...

Can't receive texts from US number while in canda

Hi, I have a Canda plan with unlimited international text and picture messaging. We are in Canada currently, and the US recipient receives our text messages, but we DO NOT receive any messages from them, both when they are in canada and US. Data roam...

transfer number

Trying to log in but site wants to verify with SMS of the landline number that didn't transfer

Credit card expired, options to change it is greyed out.

Options to choose a card are greyed out and cannot input credit card number. Only the postal code is functional.

Network issues

So i am having problems staying connected to the public mobile network. i have a public mobile esim on my phone and my phone keeps dropping calls / loosing service mainly when I get phone calls or try to call out. Why is this happening and how do I f...

Can't Send or Receive Texts After Number Transfer to Public Mobile

Hi Public Mobile Community,I recently transferred my number to Public Mobile. While my calls and data are working fine, I’m currently unable to send or receive any SMS/text messages.In the RCS chat settings, the status just says "Setting up" and neve...

Re: 8uv1 - Your call cannot be completed as dialed - Hmm

I can t dial the 833 calls and the New Brunswick 211 either.

SMS/TEXT not working

Hi There,My Iphone SMS/TEXT not working now. Can be received the SMS/TEXT and Imessage, but cannot send the SMS/TEXT. I have tried to reset the data, restart the phone and turn on/off the data.Could you please help for that?Thank you.Best.Joe

Points redemption

Is it possible to cancel a rewards redemption? I meant to redeem points for a bill credit but instead redeemed points for unlimited US talk & text bundle.

Poor service for phone calls

Has anyone else noticed a recent decline in service. I have only one bar a lot of the time and am dropping calls constantly in places I never used to including my house. Any advice or anyone know why?

Transferring number error

In the process of transferring my old number to PM from Rogers, the account # from Rogers was entered wrong. I got the SMS from Rogers to activate the switch but I got an SMS from PM saying there was an error in the account number (I also verified wi...

Old Phone Number Required for 2FA

I created an account, and got one of the phone numbers Public Mobile offered me. However, I started getting calls and texts on that number, and I realized for some reason somebody else was using the same number at the same time. So I decided to chang...

Port number from Rogers

I ported my number from Rogers yesterday but I didn't have my old SIM card in & didn't accept the initial text from PM to accept. I spoke with Rogers and they said that PM needs to resend the text for the port to be completed. I borrowed an iPad so I...

Mexico Calling Out

This has happened many times now, I am in Mexico, have the Can/US/Mex plan, when I try to make a call from Mexico I get a message saying the call failed, 5B1 phone is not equipped to receive calls or something like that, both my phone and my wife’s p...

Upload speeds are now throttled on all plans

Not sure when this went into effect but it appears to be a fairly recent change. UL speeds are now limited to 10% of DL.4G speed plans: 100 Mbps DL, 10 Mbps UL5G speed plans: 250 Mbps DL, 25 Mbps UL

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