BOTIM issues

[DubzPhone]

Is anyone having issues using the BOTIM app to call using Public Mobile? I seem to have problems. When I am on wifi I dont have issues, but on Data with Public Mobile!

[hTideGnow]

hi @DubzPhone 

BOTIM is a voice and video call app.  Free VPNs usually won't work well.

[Chalupa_Batman]

Never used the app but if you have a VPN, that may resolve the issue. If you don't have a VPN, ProtonVPN is free. Some apps on my phone have issues. Soon as I turn on the VPN, problems disappear. 

[softech]

@Yummy that is not true!

Some apps have hard-coded IPv6 or IPv4 routes and causing issue and need PM Customer Support to escalate to senior tech to resolve the issue. ChatGPT Voice Mode app is one of the few apps 

[Yummy]

Nothing to do with PM service.

It is settings in your app you have to adjust. No issues with Textnow nor Fongo

[softech]

@DubzPhone 

It could be some IP routing issue (IPv4 vs IPv6).  PM customer support can escalate to technical team to further investigate.   Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre