Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, my name is Spencer Braun. I made a Public Mobile account on behalf of my job. I work at YFC Landmark (we call ourselves Flatland). We are a Christian charity organization and we needed a new phone plan so I decided to try public mobile. Howeve...
Hi, I have an easyfone flip phone. The main screen says puk blocked. I finally got the 8 digit code from the phone carrier. But where to enter the puk code on the phone. I have tried the pin in the settings area and the manual entry of**05*[PUK Code...
Hi, For several months now PM has been telling me I've used up my data, when in fact I haven't used any data at all. I finally found the place to look up my records and it turns out PM shows I make up to 20 phone calls at the exact same minute. How i...
Hello,My sim card has stopped working. I have been with public for years. I am trying to purchase a new sim card, but my address has changed and i cannot change my address on my profile. I would like to purchase a new sim card so that my sim card wor...
Hello, We 've been having trouble transferring ***-***-**** from Bell Mobility to Public Mobile. This has been a very frustrating process it was Activated Date : August 4, 2026 and now its August 10th still not done. Account No: **************. Y...
After 5 days Fido number will still not switch to public mobile. Can make calls and text but can’t receive calls or text. And still have both networks hooked up to phone.
Hello I have being charge again 5$ for using 3G phone . But i am using my iPhone 11 since 1 month now that is volt 4G LTE compatible. I block my payment méthod. And all other plan I take to subscribe this 5$ are applied. How to unapplied it?thank you...
I am now in an uncomfy situation because it's raining and the business whose wifi I'm using is closed so I'm stuck standing here until I can get this paid. Go to Tim's and wait? Sure, good idea, but I am broke so I can't buy anything to be able to u...
Hello,I am contacting regarding an issue with my account and payment.I have already completed the payment for my subscription, including the physical SIM card. However, when I access my account, the system is showing that another payment is required,...
Today is my billing cycle. The payment method is valid. I've been with PM for years and never had an issue... HELP.
just moved over to Public. My phone is still showing both carriers. I can phone and use data. I can receive text but can not sende. RCS chat is turn off and says it is disabled. now what.
I’ve been locked out of my SIM since Saturday and submitted a ticket to customer support but haven’t received any reply in two days. Is that normal? I had removed the SIM from my iPhone to install it into an Android phone temporarily but when I tried...
Purchased data and does not work when not around wifi
Hey everyone, I have a brand new Motorola G power 2025 phone which I've been using for about 8 months on public mobile and now recently for the last week I haven't been able to send or receive phone calls. I can still text and I can still use data an...
I am porting out to Kini because you don’t have service hotline and your FAQ is not supportive. Now even I could not receive the port out SMS for almost 1 hour wait. Please let me know what should I do
Hi, I’m having a specific issue with WeChat Moments while using Public Mobile cellular data.I’m using an iPhone 16 Pro Max. Safari and YouTube work normally on cellular data, but all photos in WeChat Moments fail to load. WeChat works normally when I...
Do I still need to disable autopay and select not to renew plan after porting out my number from public mobile? Or my account will be closed automatically after porting out?
I deleted my esim before porting my public mobile over to a monthly telus plan. So now I can't get the SMS to confirm the port. The other issue is that it seems that when I did that my account is no longer active with public mobile because it tells m...
I have been reading contract and its unclear So is there roaming charges while I am in Mexico ? The offer is USA Canada and Mexico Thanks
Canceled public mobile over three months ago and have gotten billed three separate times, even after they refunded me my initial purchase. I don't know why this is happening. I need help in order to get it to stop and to get my money back. I don't ev...
I just did it. Seemed to go ok. I had Amazon prime before. How do I know if it is now covered by the Kodoo promo? When o go in the Amazon account it still shows the old Amazon fee and no mention of Kodoo
@CS_AgentI paid for my plan and bought the sim card now I can't login to the app on my phone. I keep getting looped back to the login screen after I enter the emailed code.Please help
Hi guysA few days ago I woke to find I couldn't make a phone call as per the message above. The phone has worked finethe previous day so at a loss to get it to work. Did some reading and found suggestions my sim card may may died so I ordered a new ...
paid for a subscription and received a physical sim card. downloaded the app insert the sim card. now the app asking me to pay for new subscription. so far not a good experience.
@CS_Agent Cannot trunsfer my Public Mobile phone number to Koodo. Get the message that "Phone number not eligible for port". Need urgent help. Thanks!
how longs it takes to port number from another provider? I have already signed up with public mobile and pay for its.
Hi,I just purchased an ESIM card on your app on my mom's phone. I am unable to transfer it to my new phone because it's requiring a QR code and I haven't received an email with QR code activation. Could you please send me one to be able to use my pho...
Hello,My automatic port-in failed during activation on the mobile app. I need manual assistance from a CS Agent to complete the port-in request to Bell.Please send me a private message so I can safely share my account and porting details with you.Tha...
I did purchase esim and its says e sim activated but its acitvated on different device.i provide the ime number the debixe want to active the esim.but its active on other device .please transfer the eSIM to other devicw or give me the refund
Hello,I ordered a sim card 15 business days ago and have not received anything in the mail. I was charged for everything already (sim card and monthly fee) but cant access my account without the sim card for activation.Is anyone able to give me an up...
