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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2651 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4801 Views
  • 36 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 38246 Views
  • 150 replies
  • 37 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 49537 Views
  • 182 replies
  • 30 Bravos

Resolved! Incorrect HST tax rate used on older invoices

The HST tax rate changed from 15% to 14% in Nova Scotia April 1, 2025.When I view and print invoices that predate the HST rate change they show the new tax rate and not the rate that applied at the time of the payment.How can I generate and print an ...

gdskelly by Good Citizen / Bon Citoyen
  • 383 Views
  • 8 replies
  • 0 Bravos

29$ Canada-US-Mexico plan

With this plan, I understand that I will be able to place calls to this locations from Canada.  However, will I still need to purchase and add-on in order to use my phone in the U.S.?

Caro9 by Good Citizen / Bon Citoyen
  • 197 Views
  • 4 replies
  • 0 Bravos

transfer not complete

I called and they're asking me for a PIN and I didn't even complete my transfer.   I don't know how to submit a ticket

Tita67 by Great Neighbour / Super Voisin
  • 154 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim Scam

Like an idiot, I tried to buy something on a scam website and now they have all my details. I canceled my CC but I'm scared of Sim swapping. What should I do to protect myself. If they can only request a new Sim through the PM app, I'm okay, as they ...

Pierre1999 by Good Citizen / Bon Citoyen
  • 449 Views
  • 12 replies
  • 0 Bravos

New activation/phone number transfer problem

I just activated my new public account and I can’t save my phone number to my account. I am not receiving any calls, they just go to voicemail. I’m switching from Roger’s. I did receive notification from Roger’s and I authorized the transfer. I don’t...

Marj1217 by Great Neighbour / Super Voisin
  • 198 Views
  • 6 replies
  • 0 Bravos

data

Hi -does Public Mobile roll-over unused data to the next billing cycle?

SFO by Great Neighbour / Super Voisin
  • 198 Views
  • 6 replies
  • 0 Bravos

Resolved! Visiting US

Hi -how do you access your add-on  for US texting and calling when have already paid for it and then visit the US in a week?

SFO by Great Neighbour / Super Voisin
  • 244 Views
  • 5 replies
  • 0 Bravos

Not working number in Europe

I went to Europe. Will be staying for a while. My number doesn’t work. I need it just for bank account notifications. What’s my options? I need the lowest monthly subscription just for receiving those notifications, probably with roaming to get the n...

Need a moderator

I’ve been out of country for the last 3 weeks. somehow roaming was on! I logged into my account and see out coming calls from my phone (using an eSIM currently) but I have never made a call out. What do I do? Need urgent help. I can’t receive text as...

shellyrwang by Good Citizen / Bon Citoyen
  • 257 Views
  • 7 replies
  • 0 Bravos

Issue with eSIM and unable to receive SMS

I recently transferred my phone number from Fido to Public Mobile and completed the eSIM activation process. However, I’m currently experiencing the following issues:I can make outgoing calls, but I cannot receive incoming calls or SMS.My phone does ...

Resolved! New Subscription

Hello - I am considering switching to Public Mobile and getting a Can-US-Mexico plan, but have a few questions.  Does this plan allow unlimited calls and texts to/from all 3 countries as well as within all 3 countries.  ie.  when I'm in Mexico can I ...

Zeab by Great Neighbour / Super Voisin
  • 283 Views
  • 6 replies
  • 0 Bravos

Phone not compatible with ESim

Hello, I recently subscribed with Public Mobile for a plan via a ESim card. First the online assessment showed that my phone is compatible with Esim then when I was completing the subscription and activating my plan the app is telling me that my phon...

Charbel85 by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos

Resolved! Do I need roaming for Florida US phone calls

Hello I wonder if someone can help me out I have the $35 per month 50 GB data within Canada US and Mexico 5 gig speed up to 250 mpbs unlimited Canada, US and Mexico wide minutesmy question is when I fly to Florida do I need to purchase a roaming add-...

Ava1963 by Good Citizen / Bon Citoyen
  • 253 Views
  • 4 replies
  • 0 Bravos

eSim

Hello.  before I could install the eSIM the QR code became invalid.  Can another email be sent?

Mark601 by Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

Number

I recently changed my number but is it possible to change my number back to my previous number 

Sub43 by Good Citizen / Bon Citoyen
  • 351 Views
  • 7 replies
  • 0 Bravos

Ticket

How to raise a ticket or talk to customer care..?

Resolved! promotion from text message

I got a text message from Public Mobile 5474 that offers me a chance to switch to a better plan and price. I am wondering from "Public Mobile 5474 text message"  is a TRUE message or not?  Since fraud messages are so popular now.  Anyone know? 

PiPiWa999 by Great Neighbour / Super Voisin
  • 158 Views
  • 2 replies
  • 0 Bravos

Resolved! Billing Address

Hello. If I change the billing address on my credit card (card number stays the same), do I need to change anything on Public Mobile's end for Auto Pay to keep working uninterrupted?

Refund SIM Card cost to buy from Amazon

I stupidly made payment of SIM Card order using the website instead of Amazon where I wanted to actually order (due to fast delivery). How can I fix that?

alex1653 by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

Can not receive any text or phone calls

I already activated my phone but to confirm it I have to receive 6 digits Code from Public Mobile by text message the Public Mobile sent it but I can't receive it what I have to do. Is it possible for Public Mobile?to send it by email?

Ebbey by Great Neighbour / Super Voisin
  • 198 Views
  • 3 replies
  • 0 Bravos

Offer

Public Mobile sent an offer of $28/mth.  I accidentally clicked yes.  It was a mistake and I need to cancel it.  I want to stay with my current plan of $25/mth.  Please help. 

Amysee by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 0 Bravos

Resolved! Desactivation or my voicemail

How do I deactivate my voicemail. I don’t need it, and with my old provider I needed to call my provider to get deactivated .. how does it work with public mobile 

Anick14 by Great Neighbour / Super Voisin
  • 239 Views
  • 6 replies
  • 0 Bravos

Eversafe has the wrong phone number associated

For some reason the eversafe phone number associated with the account changed, I had previously received a text for this account, however new texts are being sent to a number that appears to be one digit off.  I cannot log in to my account to change ...

DeenaCatLady by Great Neighbour / Super Voisin
  • 122 Views
  • 3 replies
  • 0 Bravos

Unsuccessful port

Hello!! I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers numb...

Ella_900 by Great Neighbour / Super Voisin
  • 226 Views
  • 4 replies
  • 1 Bravos

Resolved! Is upgrade from 4G necessary?

I keep getting texts saying I have to upgrade from my 4g account or risk losing service etc. Will this really happen? Or will they just boot me over to a 5g service eventually? 

TacoTuesday by Great Neighbour / Super Voisin
  • 303 Views
  • 6 replies
  • 0 Bravos

Technical Issues?

Anyone else experiencing issues with 2FA or logging into My Account using the website or app?

Christopher85 by Great Neighbour / Super Voisin
  • 236 Views
  • 4 replies
  • 0 Bravos

Text messages

When I'm not near wifi why do I have to turn on data to receive text messages 

James68 by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos
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