Community

My service is suspended

My credit card was cancelled and I have received a new one so I went on the Public Mobile app to enter my new card number but my service is still suspended. Also I don’t know my Public Mobile four digit pin. Can you give it to me?

How do I change my address to reflect on the payment receipt

Hello, Thank you in advance for your help. My payment receipts show an old home address and I need to update it. There is no option to do it through the portal that I can see. I would appreciate any help. Regards, 

My service is stopped what are you guys doing

Hi why you guys stop my service. It is wrost service 

sim card lost. How to activate the new PM sim card keeping the same phone number

SIM card lost. How to activate the new PM SIM card, keeping the same phone number? My main issue is that the email address I used to create my PB account in the first place is not usable anymore so I can't login with that email ([email protected]...

why my service is stopped before my payment

Its wrost service, I ever seen. stop service before payment and you can not contact them directly. I think I have to change my service provider for both of my numbers.

Can’t purchase eSIM for new iPhone 17 pro max

I need to be able to purchase an esim

Make a payment

How do I make a manual payment to get my plan reactivated?

SOS mode, again

Today I woke up and my phone has no service.  I toggled the airplane mode off and on.   Still no cell service. Restarted my phone.  Still no cell service. I am at my house, where I usually have service.  What else can I try? I’m in Kamloops BC. anyon...

Service issue

My parents had exactly the same problem... I'm now trying to help them.  They've paid twice and still have no service.  What type of business takes your money and then makes it impossible to get any help?

Activation -Porting

Hi, can I please have the number as well?? Mine is still not activated for almost 3 days I’m getting frustrated and migth have to cancel the whole thing  thanks

eSIM QR Code

The esim activated on the phone I used to buy the plan. I was setting it up for a different phone and phone number. I tried to delete the esim on my phone and scan the QR code on the proper phone. The QR code gives me an error to say there is no app ...

Can't transfer my number

I am having the same problem. eSIM and actual phone number went to another phone - that now has 2 phone numbers on it

Need another chip for my phone

I have a new phone and the other chip got damaged so I need a new chip

New Phone

I am purchasing a new Galaxy phone with 5G capabilities.  Do I need a new SIM card.  Do I need a new plan?  I currently have a Samsung A50

VIKtor1990023

Hi, can you resend the eSIM QR code and transfer number 306xxxxxxx?

Activation

I went through all the steps.  Received a text message from my previous provider, responded Yes two minutes after I received it.  Didn't seem to have any issues then 90 mins later received a message from them that they never received a response to ca...

New number

Hi, I need California, US number 

I haven't received my Sim card for one month

Ticket ID:642909-525

Can I please get an update on this? My account was temporarily suspended, I was told my account would be reactivated but the customer service agent (Elia) has not replied back in 2 hours. 

10 GB additional data promo

I tried according to Softec instructions but after entering the code PMDATA10 in the Subscription +Add-on screen PROMO CODE field, message 'invalid code' pops up, please advise

Can't connect

Today phone stopped allowing incoming and outgoing calls. Says account suspended due to contract expired. I have no contract, on autopay and money payment shows up on credit card. Sent in for support and have ticket but going out of town tomorrow mor...

My email no longer exists and can't login

Hi there,I signed up for an account for my daughter, but now moving it over to her to manage. I don't have the same email though and can't login to change things.To further complicated it, my credit card I was using will expire by the next payment.Pl...

downgrade plan

I need to downgrade my plan temporarily due to my finances why  is there no option to

My ticket Re: Ticket id:695741-136

I still cant connect

Package details

How to know what's included in my package

Updating credit card information

Why is it impossible to change credit card expiry date and CVC code. The message says the information cannot be updated. The old information keeps coming back.