Community

Update payment visa #

Help  — difficult instructions re updating expiry date re visa 

Can't access account

I have active account for my father. But I cant get log into it. Hoping to find a solution.  Dosent matter what I do say email invalid.  I can get in this account and this isnt the correct one.

Kids Watch Activation

I have a kids watch phone that doesn't have apps. I have a physical public sim card. I payed for service on the Public site and it's directing me to get the app to activate but the watch doesn't have apps. Is there a way around this issue?

SIM issues

Hello I think I’m Going through a SIM cloning fraud here I was wondering if you guys can help me with this as soon as possible

Wifi Calling

When I am in a building that does not have good cellular service, my phone wants to go to WiFi calling and it says that Public is not set up on your phone for that?Please let me know what to do to fix that.

billing new plan today

Where do I ask questions about account billingin messages it asks for a - send to -

My data usage this month is significantly higher than in previous months, and I’d like to understand

 My data usage this month is significantly higher than in previous months, and I’d like if anybody has seen this happening to them also.I have a 150GB plan. Recently my data has been jumping crazy amounts day to day. I used to use 5GB at the most on ...

I have no service only SOS

Just newly joinly Public Mobile  and I have no service only SOS!!

Missed 90 min reply to port out SIM

Please Port my number to Koodo. Missed 90 min. No sms message received. Live in rural area no service . Please manually port my # to Koodo.

Tried to change my phone and I’m only getting sos

Just switched to a new phone and it’s showing my eSIM and my number but no public mobile. Just SOS

account number

what is my account number?

Northwest Territories phone number

I am trying to set up my phone, but no numbers are showing up for me to choose from

Update credit card issue

Hi everyone, I have tried several times over the last few months to update my credit card info on file as it was set to expire. I have now lost service because I forgot to reconcile the issue sooner. I tried updating the card in incognito mode, on ch...

NOT RECEIVING CALLS OR TEXTS

My account was supposedly activated end of March, however, it doesn't seem like the number was ported from Virgin Mobile and the PM eSim and VM Sim card are sharing a phone number?? I can't receive incoming calls or texts unless the VM Sim is enabled...

Porting Number from iTalkBB

I have a home phone with iTalkBB, can this phone number be transferred to Public Mobile?

Having trouble making long distance call. It says all minutes used up but only 0.71GB used

Can't sign into my public mobile account

I accidentally removed my esim now I'm locked out of my public mobile 2 step verification and my emails that are tied to my phone number that are 2 step verification as well I need to recover my public mobile account to get access to my emails and ba...

Reactive

How to reactive my plan because of changing new credit card? Thanks

Can't add ti.e to my phone

I have  a voucher that I can't add to my phone to put time on it  by calling 611 now what do I do now

Cancel my plan

I need to cancel my plan 

Re: Coverage in Maui

How do I enable roaming? I have the $40/month 60gb service is, Canada and Mexico. I am going to Maui in may

Number porting

I started the number porting yesterday. Still nothing. The eSIM is installed and the Public Mobile Account shows as active. I get a text on the previous phone telling me I have not replied to the text. Problem is I’m not getting the original confirma...

Do I need to cancel my subscription & start a new one?

i want new 5G plan with 175GB data but data drops to 150 when i sign in as current subscriber.....Is my continued, loyalty not equally valued to that of new subscribers?

eSIM transfer

Hi,I was using Public mobile with eSIM on one device and changed to a new device.When I purchase a new eSIM on the new one, it charged me the eSIM fee.I thought I was eligible for a free esim? Is it possible to get a refund on this?Thank you!

E-sim not installed

My account shows Your e-sim could not be installed after everything done from my side received an email of payment 15 days ago but my account is not active still . My mobile phone don’t show any network connection and public mobile number in cellular...

Port out issue

I want to port out my number from public mobile to freedom.  They are not able to send me request.