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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26337 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38377 Views
  • 185 replies
  • 29 Bravos

Sim

I'm a new member. There is now a discount of $5 per sim. The post office is on strike and it is impossible for me to receive the sim. Can I go to the store and buy one for $10 ? Then apply for a refund of $5 ?

KPLi by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos

Not receiving port sms text

Hi there! I'm trying to move to Virgin mobile. The sales rep at Virgin requested to port my number over yesterday, but I have yet to receive the text message to confirm the change. I have submitted a ticket as well, but no response yet. I asked the V...

terrymusgrave by Great Neighbour / Super Voisin
  • 97 Views
  • 2 replies
  • 0 Bravos

Switch Plan

My wife want to switch to $29 CAN-US-MEX Monthly plan. But there is no such option when she try to change subscription in her My Account. She was in a 90 days plan. Anyone can help?

hzhang12 by Good Citizen / Bon Citoyen
  • 150 Views
  • 5 replies
  • 1 Bravos

Sim card

I paid my subscription and ordered a sim card on Nov 13 my sim card is in mail but due to postal strike I haven't received it. I tried to buy one at Walmart but they don't sell them anymore. What are my options. I own a samsung phone and was told it ...

Kenbro by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 1 Bravos

Resolved! Service problems

My phone is having service issues again. This has happened before and seems to fix it self over a couple days. Is telus doing any upgrades cause my mom's phone has the same issue and she's with telus. My location is southern ontario. Signal strength ...

Chriss_dale by Good Citizen / Bon Citoyen
  • 157 Views
  • 5 replies
  • 0 Bravos

Calls

Switched to public mobile yesterday everything works fine but I can’t make calls

Rachel59 by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 0 Bravos

PUK. needed

I have sent 3 tickets in last 3 days and have received nothing. I can,t phone since IThe numberdidn't, get registered on network.  I can,t log in

Bjfalk by Great Neighbour / Super Voisin
  • 78 Views
  • 3 replies
  • 0 Bravos

Traveling out of Canada

Hi there, traveling to Bermuda next week. I have a basic subscription and wondering what I need to add for calling/texting?

Scotty6 by Great Neighbour / Super Voisin
  • 168 Views
  • 4 replies
  • 0 Bravos

Payment

trying to change my credit card info.  Just a new credit card number.   I enter my info and get a message that pm can’t do it now try later.   Tried 3 times last night and today.   Is it just b/c server is busy with Black Friday deals??? 

versysRob1 by Good Citizen / Bon Citoyen
  • 78 Views
  • 2 replies
  • 0 Bravos

Resolved! How to use support communities

I love the support community-great Q&A, and wonderful learning space. I have a couple of questions. Do i need to sign on (even though I signed into public mobile) to the community?  And then how do I respond to posts?

Keeping plan with new number

I am thinking of getting a new phone and moving my number to that phone, then keeping my old phone and wanting a new number, but I would like to keep the plan I currently have with this new number.   Is this possible?  How do I do this?Thanks so much...

Lee_230 by Great Neighbour / Super Voisin
  • 107 Views
  • 2 replies
  • 0 Bravos

old number will not go through to process transfer

I am trying to put my existing number to be transferred from koodo to public but it says I need to use a valid canadian number. My number is still active in Koodo. Also I have never used an E-sim before. This will be the first time. Need Help! Thank ...

PatrishaR by Good Citizen / Bon Citoyen
  • 181 Views
  • 8 replies
  • 0 Bravos

Service Plan Options Disappearing Upon Sing In

So I went onto the Public Mobile website to look at the different plans available to change to, I was looking for a cheaper option than the one I currently have which is about $34/month, a great plan, I just do not need as much data as it provides. T...

One_Human by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

SIM stuck in old phone

My SIM is stuck in my old phone. The SIM card tray broke. I can't get it out without breaking my phone. So I bought a new SIM and new phone. I transferred the Public Mobile app with the others and changed my SIM number but nothing happened. My old ph...

stetny by Great Neighbour / Super Voisin
  • 138 Views
  • 5 replies
  • 0 Bravos

Sim Card

If I have a Telus Sim Card, do I need to get a new SIM card or have to get the e-sim or can I use my exisitng Telus Sim card?

qdoan by Great Neighbour / Super Voisin
  • 95 Views
  • 1 replies
  • 0 Bravos

Why can't I switch to the plan I want?

On the website, there a variety of plans available that do not require you to be a new subscriber. When I log into my account, only the more expensive ones are available. I do not need 20 gb or more of data, and would be fine with the $23 plan. I hav...

Chew80 by Great Neighbour / Super Voisin
  • 137 Views
  • 5 replies
  • 0 Bravos

Porting in - Unable to active eSIM, error.

Hi,  Ported in from Koodo. Tried two times to active eSIM, both failed. Now the only option I have when I log into the PM app on the phone is to receive a code to my phone number, but I don't receive the SMS. I tried scanning the QR code in my welcom...

Azzurro32 by Great Neighbour / Super Voisin
  • 138 Views
  • 3 replies
  • 0 Bravos

transfer number

Good evening, I was helping my son to transfer his number to PM from Rogers.  The esim is not working, he's still with Rogers after 24 hours.  Please help 

simonzang by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Resolved! Waiting for SIM Card - Canada Post Strike

I signed up on Nov 23 and requested a physical SIM card. I didn't realize that PM would try to send it via Canada Post. I'd imagine I won't be getting it anytime soon. Will I be billed for this time that I don't have access to service?  Is there any ...

VaultTec by Great Neighbour / Super Voisin
  • 303 Views
  • 4 replies
  • 0 Bravos

Subscription

I already paid the subscription fees but my subscription still not activated what should I do 

Fateh2012 by Great Neighbour / Super Voisin
  • 76 Views
  • 1 replies
  • 0 Bravos

Activation

Trying to activate. Received a text saying I created a new pin although I never did. I am being asked to enter the 6 digit pin that was text to my existing number but never received one. I try hitting resend but nothing is ever sent. How do I find or...

Willie68 by Good Citizen / Bon Citoyen
  • 133 Views
  • 4 replies
  • 0 Bravos

Activate eSim on a new Iphone

Hi, i’m switching from koodo to PM and have opened my account, selected my plan and given my credit card info. My next step is to download the app and follow the activation steps to port my current number. Here is where I have questions and would lik...

Jinniwind by Great Neighbour / Super Voisin
  • 299 Views
  • 9 replies
  • 0 Bravos

Resolved! i lost my points

I have two account in Public mobile, one is for me xxxxxxxx, account number is xxxxxxxxxxxxxxxxxxxxx, using $34 dollar plan;one is for my wife, xxxxxxxxxxxxxxxx, account number is xxxxxxxxxxxxxxxxxxxxxxxxxxxxx using $25 dollar plan. but I have only o...

Brice1 by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 1 Bravos

Resolved! Canada-USA-Mexico plans

Can you confirm one hundred percent that there is no roaming charges for calls placed within Mexico and within the United States? When I clicked on the Canada Mexico USA plan and then clicked on the little details link it’s like they haven’t updated ...

DeanaN by Good Citizen / Bon Citoyen
  • 298 Views
  • 4 replies
  • 0 Bravos

upgrade a plan on the renew date

Today is the renew date of my old plan. I am going to upgrade from $13 to $19 (4g) plan. Do I only need to pay for the difference? Thank you,Ada

ada79 by Great Neighbour / Super Voisin
  • 111 Views
  • 3 replies
  • 0 Bravos

Number transfer problem

I am try to transfer my phone number and I get an error message. Invalid phone number, please enter a valid Canadian phone number 

Cindy27 by Good Citizen / Bon Citoyen
  • 285 Views
  • 11 replies
  • 1 Bravos

US data

Hi! This month I’m heading to the US and Mexico so I bought a Can-US-MEX plan (55$) that said I would have 100Gb of data across the countries. When I got to the US today, I got a text saying that I needed to turn on my roaming to get data and that ad...

Cassandra4 by Great Neighbour / Super Voisin
  • 135 Views
  • 2 replies
  • 0 Bravos

Update payment method

I have been trying to update my payment method and it keeps saying “credit card validation failed. Try again” . How can I fix this ??? I have been trying all day!

Sky16 by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos
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