Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I placed an order for a SIM card on September 8, and it is still showing as “Processing.” I haven’t received a tracking number yet. Could you please check the shipping status for me? Thank you!
the chatbot just goes into a loop
Bit of an emergency as I need data asap for a road trip. It says Subscription will renew on Sep 15, 2026. I even used a new debit card but nothing. How to get this fixed asap?
what is the number to contact? i have same issue.
Good morning,I am in the USA until Friday for my Dad’s funeral. Before coming September 9, I purchased the 15 day USA talk, text, data Add on. So far I am not able to call or receive calls with my phone ###-###-#### number. It looks like I have ph...
I’ve burned through all my data and need to get a top-up to finish the month, but when I filter to Canadian data add-ons, nothing comes up. How can I get more data for just this month?
Google Pixel 10 Pro (Bought in Aug 2026)I performed a factory reset when I received the device on 21 Aug 2026. Everything on the phone was working fine after the updates but my network has progressively gotten worse over time. I have re-seated the si...
How do I verify my eSIM has fully downloaded. I can not make any calls right now.
Can I use my Public Mobile SIM card in a flip phone?
My transfer from Public Mobile to Telus has stalled and I need a moderator's help. Welcome email dated February sixth 2026, acc, . I can no longer log into my Public Mobile account, so I can't raise this through normal channels, but I'm still being b...
Public Mobile, please consider adding Bangladesh to the 1,000 international calling minutes. Many customers have family there, and this would be a very useful addition. Update by Softech: removed incorrect tags
I got a message that my payment info was invalid so had to renew my subscription, but was overcharged! Please advise
my cell data has not worked very well across Canada the last couple of months. I’ve been dealing with the public mobile Support ticket people. They have suggested multiple things to turn my cellular data network from an ISP apn to an SP apn and noth...
My phone stopped working but I’m not behind on payments.y account apps says I need to make a payment.
Hi all!I just cut my 20-year tie with Rogers and setup PM. Works great - except I can't send/receive SMS from non-iphone contacts. Anyone else have this issue and solve it?ThanksFred
Hello, My phone all of a sudden doesn't work anymore and I don't see my number in my account. How do I fix this?Thanks,
Do you have any issues on payment? On July 2026 I updated my payment deets with a new cc, but today (Sep 14) I got a text, "your plan did not renew because we did not receive your payment. To resume your service make a payment at..." I am trying t...
i go us to choose $35 plan, but when i go back, I ONLY can choose more than $30 plan, I can not restore $20 plan.
I purchased a 5G plan a few months aga, but mainly use WiFi. Under Mobile Networks I do not have an ability to select 5G, The selection is LTE/WCDMA/GSM (AUTO CONNECT). This indicates LTE+ on the top screen. Internet connection is sporatic. When it c...
there seems to be a glitch in your chatbot. it whites out when i try to send a message
My phone says I am not registered on a noetwork but I can send and receive text messages but I am not able to make or receive calls
When calling my number, after numerous rings; the cell phone number to which they are calling is mentioned. How can I remove this, even though they are calling the same number which is being mentioned. I want it removed from being repeated.
i live in Yellowknife, recent have experienced horrible slow loading and disconnection interruptions
I am also experiencing issues with trying to access the link provided on the pm website. I either get redirected to the same error page or just sent back in a loop to the exact same homepage for pm.
Hi, can anyone help me out with the above message? Been a customer since 2011, never had this problem.
I JUST signed up, not even an hour ago. Not trying to port anything, just wanted an esim. Got "esim not provisioned" error notification on my android shortly after paying. I'm getting no confirmation of this esim working. Can't calll, message, nothin...
Hello I had changed my monthly subscription to lower data but at the last second canceled the planned subscription change, however now I dont have any data at all. Can I please get my old subscription back
I tried to transfer my number over from Bell and the activation failed. Then, it told me to contact an agent. Now I can't even log into the app to finish the activation as it says it fails each time and asks me if I'm using a VPN to disable it (I'm n...
I have money in my account but i can't use my phone no warning that there was a issue with the billing just the phone stopped taking calls, i have tried to make a manual payment through the website failed, i tried to make a payment through the automa...
