Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi.Does PM support dual sim and eSIM with two different numbers on the same phone? I have my personal phone number via SIM but would like to set up a new business number using an eSIM on the SAME phone. Has anyone tried this? What type of phone do u ...
My wife and I both use a Pixel 3a and are subscribed to Public Mobile plans. There are no outstanding balances or any issues with our payment on the accounts. We are suddenly unable to make any outgoing calls on our Pixel 3a phones today. We can stil...
Does anyone know who to call or talk to about canceling my account ?
I can’t finish step 6
Coming back to Public from Koodo after 6 years absence.I assume I will start a new account with a random number first.How do I transfer my 20yo phone number from Koodo to Public in a few months, when my contract ends?I've done it ages ago going from ...
Good afternoonJust got a call from someone saying I called them twice today. I did not. I suspect my number is being spoofed to make scam calls.What do I do? Ignore it? What if my number gets auto blocked or something? Any ideas, anyone? I've been su...
I am able to receive calls and can send or receive texts. Everything else seems to be working. I checked my SIM card and there is no damage. Also tried turning off and on multiple times and that doesn't seem to work. Wondering if I inadvertently chan...
My wife and I both have PM accounts and are very happy with the service. We also have a Vonage account that we never use but it has the phone number we have held for over 40 years. Can the number be ported to PM to one of our phones as an inbound o...
A few days ago I saw the $34 plan for 50GB of 5G Data, I really wanted this plan but its gone, is there any way I can get it as a new customer?
I have been sending texts internationally which is covered under my plan with no luck. They have never been delivered. Any tips on what c the reasons could beThanks
My daughter’s children smart watch doesn’t detect the SIM card. I checked the SIM card with my telephone, it’s working and as well as I restarted the watch many times but still doesn’t work.
Select my account, wants me to login, I’m already logged in!?!
I am out of the country and trying to call forward my public mobile number to another Canadian number. I keep getting error message. Can they do this in support for me?
I live in Lincoln New Brunswick and I have barely any service at my home. During a power outage I have to drive out of my subdivision to be able to make a call or report an outage. There is a new gas station on the Nevers road and I wasn't able to ac...
I have been around long enough to have a bill each month for $11.25. But for the past 4 months my bills went back up to $17.25 a month. P.M. is, up until now, has "stolen" $24.00, right?
I am attempting to sign up for a plan with Public. Earlier I was able to select my plan, sim option and proceeded to enter my Billing Info. When attempting to complete this step an error was thrown and I was unable to complete Sign Up. When I try to ...
My phone disconnects every call after dialling. Chatbot suggests contacting an agent but cant find where to do that. When i click the link, it takes me to my in box with no way to contact an agent
I noticed that my data speed has been very slow in the past 3 days. I have the 5G plan. What speed am I supposed to get?
Hellowhen I log into my account, it lands on a page asking me to finish setting up my accountI have an account with you I cannot prove past that page to access my account details and to update my account. I’ve been trying this for a week.im currently...
I am using this plan, it is 23/month subscription plan.and I switched to this subscription plan on 18 July, but it renewed on 17 August, and it says it will renew on 16 September?I reported this issue to the agent, she said that I am prepared accoun...
I have an additional 250GB of bonus data, but have used up the regular monthly data allotment so far this month. I received a text stating I’ve used 100% of my data, but when I check the app it still says I cave over 200GB available, but nothing is w...
Hi Customer Service, My number is I was billed twice on July 13th, 16.95 and then again on August 12th for another 16.95Let me know if you can reverse this charge !
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