Community

reconnect difficulty

I'm trying to make a payment to resume my subscription.I keep getting a try later message.  

telus did not port my number over / i should have choose option to start with new number ,port later

Now Im stuck in loop of (we have noticed you have an active Public Mobile service and would like to confirm your full access A 6 digit code associated with your Eversafe ID will be sent to your phone number . We will need you to confirm this number) ...

New subscriber, not able to send or receive calls/texts

I just switched from my old phone provider (Bell Mobility) to Public Mobile. I wanted to keep the same phone number, so I transferred my number from Bell to Public Mobile when I went through the process of activating my SIM card. I received a text me...

Can't transfer phone number. Tried to restart, but process says SIM in use

Tried to restart, but process says SIM in use.

Data

I ran out of data for the month but added more through rewards. It shows that it was applied but my data is still not working. How do I resolve?!Greg

Porting a Landline From Telus

Hello Everyone,On July 17, my Telus landline was successfully ported into Public Mobile, with the assistance of an Agent...the Telus account balance was $0.00I have now just received a bill from Telus dated July 20-Aug19...Shouldn't the Telus account...

New phone

I'm already a public mobile customer ... I will be buying a new phone next week... How do I transfer my services to my new phone from my old phone? Currently have an E sim card

Voice Mail Access

I can't access my voice mail anymore. I recently traveled to Europe and installed a Saily Esim which I have since discarded and returned to Public upon my return to Canada. It says I need to add a number to access my voicemail. I have a Samsung S24+ ...

Unable to login or use phone

Dear Community and Support,I’m reaching out regarding this Public Mobile account for my daughter. Although her phone has an active plan, it is currently unable to make calls or send/receive texts. The phone is displaying “SOS” in the signal area. We ...

Can someone help set up my account? Transfer the number from my old provider to you?

i just put the old sim back in. now what? can you semd the message for me to approve/text back again please?

ported the cell number from Telus

my wife's cell number of xxxxxxxxxxxxxxxxxx was ported from Telus to Public Mobile in 2022.  The account was suspended for 4 months when we were out of the country.  I have been trying to recoup this cell number xxxxxxxxxxxxxxxxxxxxxx for over 2 year...

SOS mode

Lately I’ve been getting poor cell service It seems to go into sos mode a lot more then usual or no service 

Network issues

I live in midtown Toronto (postal code M6B 4C3), Ontario. I have been using Public Mobile since 2023, but since June 2025, I have had almost no network coverage on my phone—usually only 1 bar out of 5. The service is essentially unusable, and I’ve be...

I ran out of data on my plan. I purchased an add-on, but it doesn't show up in my account

I purchased an additional 1GB of data for my plan (20GB) which ran out on the 21st. I logged into my account and it still shows that I am maxed out at 20GB. I have a purchase receipt for the additional 1GB, but I still can't use my data. Can someone ...

Please help activate

@CS_Agent My brother used my referral code to transfer his number to a new subscription. He cannot activate his account, yet payment was made. When he tries to log on or talk to the chatbot, he just keeps getting in a loop saying he needs to connect ...

Payment issues

Hi I have tried several times to subscribe and each time I’m told that payment processed but there was a problem with my account. I’ve received no emails and no payment has come off of my card. I can’t seem to subscribe 

How do I cancel my subscription and get my $ returned... I cannot activate an account

I just want to cancel and et my $ returned... I cannot activate my account and don't want to anymore 

Port out to new service

I've been trying to port out to a new service.  I dropped my phone that had public mobile services with am ESIM , and the phone can no longer charge or get service. I'm completely locked out of that phone and been completely unable to port that numbe...

Data

If I run out of data, can I still use my internet if I don't have WIFI access? Do I get charged anything extra?

How to cancel my public mobile account? If I want to change different cell phone provider.

Scam?

I just received a call saying my service will be cancelled in 2 hours. I checked my account & I’m paid up.

Am not getting code to my texts.

Hello,I just paid for a subscription and it keeps saying for me to enter a code that has been sent by text. I am not getting that code. 

5G PLAN ISSUE

I HAVE 5G PLANS ON MINE AND MY WIFES PHONES, WE BOTH HAVE IPHONE 13'S. SHE HAS 5G SERVICE ON HER PHONE 90% OF THE TIME BUT I HAVE NEVER SEEN 5G SERVICE ON MINE. ANY THOUGHTS?

Service

New customer and data is on and APN settings verified but can't receive photos or group chats in messages from Apple users to my Android phone

Change IMEI number

Hello,When I activated my eSIM with Public Mobile, I may have submitted the IMEI1 (for my physical SIM slot) instead of IMEI2 (for eSIM). I believe this may have caused a conflict with my other SIM card (SK Mobile from Korea), which is now showing “N...

Transfer number

Trying to activate sim. Tried transferring old phone and subscribing but won’t let me

Re: Moving to a different service provider

I don't konw why since July 18, 2025 still now they don't release my account