Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I recently lost my physical sim card and bought a new one. The public mobile phone number is still associated with the lost sim card so I can’t receive verification codes on the App. In this case, how do I replace my physical sim card? Can I u...
I have a subscription with unlimited canada wide calls and messages all paid and up to date. I just tried to make a call and it said I have used up all of my minutes! I urgently need to make this call please help asap.
Public mobile STILL JUNK. I made the mistake of trying Public out again, and not even a few weeks later I have Koodo (on the Public Mobil page) offering me a muchb% better option/deal. So I accept! And for the last 3 days the oporaters have been play...
I would like to know how I can connect with a customer service agent. I couldn’t download the eSIM, and it showed a message asking me to contact an agent. However, I wasn’t able to get through when I tried.Does anyone have any recommendations?Thank y...
My MC Card had to be cancelled due to Compromise, Public Mobile suspended my account, I find it difficult to converse and argue with a BOT...how do I make a payment with a Debit Card? thanks...
I'm a new customer. visa, email, all the process questions answered. Filled everything out. Last step. "unable to activate". how do i fix his. Currently i cannot send or receive any calls. I need my phone for work. HELP!
Sorry I had Cancel my service after 1 day. I had to because where I live I only got 1 bar on my service/phone so I could not take a chance on drop calls. I do hope I get my $44.00 back after all only using for 1 day. I do hope one day to go back to...
I am getting a warning on my phone app stating your esim could not be installed. please contact support.
HelloI have 1000 minutes international calling but, it doesn't list Portugal or Italy. Is there a special plan I need? Thank you
The system won't accept my Visa Debit...it keeps saying enter security code...its there but it won't recognize it
I’m trying to set up a new account for my mother-in-law and purchase a SIM card at the same time but just keep getting that error code when getting to the last step. I have tried on the computer and two different phones with still no luck. I will als...
I switched to public mobile 3 days ago. I cannot receive calls or texts.
I just subscribed today July 29 and I paid but now my account is on hold. I go to check why and it says my payment is overdue. But that doesn’t make sense because I just subscribed for the first time. I looked closely and it says my cycle is from Jun...
Number is showing active on both networks, trying to get help from last 5 days but no response. Very poor customer support from Public Mobile. Thinking to move back to other operator if no response today.
my credit card was compromised and i don't have my new # yet, tried to put my debit card in but it said no ...helo
I accidentally deleted my eSIM and I can’t use my original phone number. How can I reactivate my original phone number?
Hello! This is my current subscription .... I will be traveling in the US this weekend. Do I need still need add-on for data/calls/texts when I am in the US? I have the "Data Roaming" On already on my phone. What other steps do I need to take to ...
Am I not on a North American Plan
My service is not working because the payment method needs to be updated, I sent private messages and I am not getting a reply. How do I address this?
I had a public mobile plan I was happy with but they said I needed to upgrade as I would be affected by the upgrade of March 27.... I choose to accept the telus plan of 5G for $19 a month bit they have been screwing me up.... first I got a $65 bill t...
I sent a text message to a friend last night but the wording that she received was different than what I sent. I've never heard of an issue like that before. What happened?This is what I sent. This is what she received.
Good morning,My credit card was declined and my phone service was deactivated. 24+ hours ago I submitted a new credit card and paid the bill. My account shows $0 balance owed and still the phone service has not been reactivated.
I currently have the bare minimum plan and want to switch over to something else. Is that something that can be done or would it be considered an add on?
I put in a new physical simcard and need help. I have done troubleshooting and can get texts and send then but can not call out. "No network"
Hi, my phone can only send text messages. I don't have any internet connection, so I can't make calls
I finished my transfer process as expected. When I do speedtest , It's very slow as result in screenshotPlease help to fix problems.
Hello all, Is anyone else experiencing fraudulent data charges on their account? I have been charged 3 times for 1 gb data the past month and I am worried I will not get refunded as it was used up before we noticed the charge. These charges are quit...
I just receive a text message : Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate num...
