Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was unable to activate my SIM/eSIM on my new phone and never received service. I have since switched to another carrier. I am requesting a refund as the service was not successfully activated or used.
Unable to transfer my line from Roger’s to public mobile
I chose a new subscription and the message is still on the rewards page. That my subscription expires today.
Hello,I’ve tried to activate my new eSIM a couple of times on my iPhone and I keep getting the same error message when I scan the QR code. I switched over my phone number from a different carrier and that seemed to work. Thanks!
I’ve tried a few times and I keep getting the same error, I switched over my phone number from a different carrier and it won’t work
I have a current US & Canada plan. I have traveled to US before with few Public Mobile issues. I have been in the US for over a month and get many nag messages daily about roaming data. I have used less than 1GB of my 50GB. How to stop the annoying a...
I lost my phone with eSIM and I bought a new phone and I wanna have the same eSIM in my new phone, but I cannot reciece the verification code for changing or just anything with eSIM. I really need help accessing my account and activating eSIM
Ok, so now that have good 5G speed why does the hot spot not sending it to my tablet? Is throttled by public, is there a work around?
I’ve created a ticket but it’s 8pm pst so I just wait for a reply
Hi i just bought an e sim but I didn’t know that my phone is carrier locked so I want my refund
@CS_Agent My account failed to charge my card and my account got suspended then I got mixed up with what email I used in Public Mobile, I thought this email so without thingking I login using it and thought it is correct but I was wrong and realizes ...
Hello,Here is my situation, I subscribed to a plan with 50% discount for 24 months. The regular price is overpriced ($50 for 80Gb) by Public standards, but with a 50% off it comes down to $25, which is a fantastic deal. Few days ago my debit card ...
It's a 2fa standoff. Cant get in to either my PM account or the email. Cant activate my eSim on my new phone without verifying my account by email. Can't remember the password to my email, so I cant access it without verifying my messages. Getting ac...
I registered online at 4.00 pm today May 1, 2026, but till now at 8:30 pm same day, Bell disconnected to my cell phone right after that, Bell send me an Message asked Do I want transfer No from Bell to other company? I said “Yes”and then my phone dis...
Trying to transfer the number from number barn. I can make calls, but no incoming calls are happening. The old number is also not working. I would like to keep my old number as an additinal line if its still possoble so atleast I can still receive c...
This is ridiculous, and making me super glad I'm leaving Public Mobile, an absolute joke trying to get in contact with anyone to release my number!! Is there a work around I'm missing to transfer my number from public to virgin!? Virgin has been supe...
i changed my phone and after switching the sim card to the new phone i can not connect to cellular line
I’ve accessed my account but cannot check on my add on status, ie how many minutes of my uk calling add on which I purchased some time ago, more than a year I think.need to know what steps to take to find this out for mine and my wife’s phone, can yo...
Today I mistakenly did a local data top-up and what I needed was a US roaming add-on of data/voice/text. Can I revert the local data add-on charge of $20 ?
My phone is Samsung s22 Ultra. My current subscription will change at the end of June with the new subscribed plan.
Hi Community,Does this mean, that even if I am travelling in the UK with my Public Mobile SIM, i won't get SMS.disabling the PM SIM while travelling outside of North America (Can-USA-Mex plan) is unnecessary since INTERNATIONAL ROAMING is not an opti...
I just switched to PM today, >5 hours ago. Everything seems to be working well, except I can’t send or receive messages from Androids. (I have an iPhone)I have tried resetting my network, toggling airplane mode off/on, and turning off RCS messages....
I try to go to internet and always appear off line?
I got a text saying about the 3G shutdown. I have a Samsung Galaxy XCover Pro.If I buy the latest one on Samsung Canada website, the Galaxy XCover7 Pro https://www.samsung.com/ca/smartphones/others/galaxy-xcover7-pro-black-128gb-sm-g766wzkdn45/ will ...
First of all, II am very happy and content with the price and performance of my PM 5G 60 GB plan. -At the very most I have never used more than 10 GB data so obviously I don't need additional data!-------------------------So why is PM persistently tr...
How do I update my info
My plan has been changed from $22 lasr month to $24 this month , why?
I recently purchased/activated a new eSIM but it’s not showing up on my iPhone 16. I tried scanning the QR code but it keeps showing 'Unable to Activate eSIM'.
