Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
The port for my number from chatr is complete, it shows on my profile on the Public Mobile App that my number is the same as my original one. However, I am stuck on SOS only, and it has been 5 hours since initiating the transfer, I have not recieved ...
I require IPv6 for some of the IPv6 only services I currently use at home. When I am away and on my public mobile connection (Calgary, iPhone 16, eSIM), I only ever get an IPv4 address. Looking through posts on the forums, I see many people saying th...
I’m more than frustrated. I lost access to my registered email but I didn’t realize it because I was using Face ID. Now my credit card info has changed so my account has been suspended. I’ve tried using the chat with no solution except that it will c...
My existing phone number is connected to another phone number with public mobile. Also, my plan for US, Mexico & Mexico does not work.Not able to sign in to my email & my phone number as it is allowed me to
So I have an offer to switch to Koodo or Telus but I also have 15.75 in points ($15.75) where does it go if I change phone carriers or is it a loss that I have to take hmmm ?
I have a problem receiving call as it always goes to voice mail. I call out but can receive. Chatting with customer care is a problem as I haven't been able to get through starting a new chat
I would like to update the expiry date on my credit card but I'm not able to do that under my account. Every time I go to the payment section it just loads indefinitely and I'm never successful. Is there another way to update this information withou...
I tried to update my debit card info, site keeps saying unable to process, try again later. Been trying for a week now. Many others seem to be having the same proble. What's going on?
I just transferred my daughter 's phone over to public mobile. I got an esim and followed the step by steps. Now my phone is showing public mobile service and my current cell phone provider service. When I go into the settings on my phone it shows I ...
Both on mobile and web whenever I try to access my account it redirects to the homepage.Very frustrating and need to access my account. Need help asap.
Hi,I had a phone number and account with public mobile for years, my phone wasn't working later found out due to 3G issues. I ended up with a new sim card and now a new phone number. is there anyway to get my old my phone number back?
My son can’t restore his service. He doesn’t remember his pin, he can’t access email. So he can’t verify his account.there is no people to talk to, what can he do?
Help pls! I cannot access / log into my Public Mobile account as my new phone screen is shattered & so I cannot receive OTP codes by text.Also there is NO option visible to receive or click to receive by email instead.I need new phone and need help g...
So 2 accounts accidently were set up for my son and 2 Sim cards were ordered. I can't remember what the 1st email was used and no way of finding out. Now i need to cancel one account but I have no way of getting a hold of anyone at this company! Im s...
My account was suspended today after my auto payment wouldn't go through as I'm waiting on a new visa number. I went to the nearest rexall and bought vouchers to add up my money to cover the payment and be able to use my phone, but after entering the...
It's only for my doctor's number. Other phone numbers work. Tried toggling to airplane mode and restarting the phone, taking out area code/country code...nothing works.
I get that PM has excellent basement rates. Less than half of the big carriers. But can there be some assistance from PM with spam calls? Rogers handled the bulk of them for me. Ive recently switched to PM and the spam calls are insane! More of Feedb...
Hi, I placed an order for a SIM card on September 8, and it is still showing as “Processing.” I haven’t received a tracking number yet. Could you please check the shipping status for me? Thank you!
Bit of an emergency as I need data asap for a road trip. It says Subscription will renew on Sep 15, 2026. I even used a new debit card but nothing. How to get this fixed asap?
Good morning,I am in the USA until Friday for my Dad’s funeral. Before coming September 9, I purchased the 15 day USA talk, text, data Add on. So far I am not able to call or receive calls with my phone ###-###-#### number. It looks like I have ph...
