@Kathyc1 wrote:
I need to downgrade my plan temporarily due to my finances why is there no option to
Hey @Kathyc1
Public Mobile sadly doesn't allow downgrading which is unusual since it's a prepaid service. I would suggest that you contact customer service and advise them that due to your financial situation, you're unable to keep the current plan and ask for some understanding. If they are unable to assist you, the only option is to port out to another service provider who will offer you a plan you can afford.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
