Community

Activation of plan

Im try to activate my plan and it keeps saying it can't process my payment, even after i updated my card info

Lost access to account and subscription not active

Hello, I have an inquiry regarding my subscription. As of June 29th 2026, my subscription seems to have been paused. I have also lost access to my account online, stating unauthorized access. I am unable to find out what is going on with the account....

Visa Debit not working

Hi there, so my visa debit seems to be not working to make a payment which is strange because I've used it before to make payments. And the addresses on my debit Visa and public mobile account are the same except there is a letter in my address, and ...

I just signed up but can't make outbound phone calls

I just signed up but can't make outbound phone calls. Any suggestions. I signed up on Friday night. Data is working and inbound calls are ok

Need help - transfer not in full working mode

I just transferred my phone number, along with both of my sons’ numbers, from Freedom to Public Mobile. I have already confirmed and authorized the transfer. I am able to make calls, but I am unable to receive texts or incoming calls. My mobile netwo...

Activate eSIM via email

My phone is not from canada and I bought the eSIM via site and cannot download the app to activate it, I need an email with the qrcode to activate or I want to cancel my purchase because you don’t ex

No service upon reactivating subscription

Title. Phone was marked as lost, but have now renewed and paid for the subscription again. Same SIM card, no connection. Have tried resetting and restarting. Ticket submission link doesn't work. Can I call someone?

data

“My subscription shows 5 GB, but my data stopped after 2.5 GB. Can you confirm whether my active plan includes 5 GB or only 2.5 GB, and correct the plan display or restore the missing data?”

New PM account Billing Postal Code does not match billing address.

Trouble creating new PM account for 2nd device; I cannot complete Step 4 where it asks for Billing Postal Code and Credit Card number, even though they are correct, and I have tried multiple cards.

Cell not working!

Has anyone had cell service stop working? I can get on internet with wifi but no cell. Not getting a response from my "ticket" 

Traveling to Canada from the United States. Can I purchase and activate while in the United States?

Hello there! I am planning a trip to Canada from the United States. I will need several more GB for Hotspot then travel Sims can provide. Public seems to be the best option. I have already created an account and downloaded the app to my phone. Can I ...

Scam call issue

Hi I am dealing with scam issue right now. They called and harassed me. My phone is hacked probably too

Require confirmation that I can use my phone in the US

Can I phone/text US from Canada? Can I call/text Canada from US? I asked these questions as I have to call to the US, and when I am in the US, I’ll have to call back to Canada.  I have a prepaid package which probably means that my plan will not allo...

Can't switch to a 4g plan, don't have the option and my phone is not 5g

Please get better with customer service, personalization. Where are the humans. In my options doesn't show the 4g and my phone doesn't support 5g 

No longer a Public Mobile customer- credit card still charged

I just contacted the customer service about the above mentioned issue. I’ve received an answer (was asked to provide my name and phone number through the Community). Maybe through a private message?I’m not clear on how to do that. How will I know tha...

Overcharge Issue Plan Change on March 31

Subject: Overcharge Issue - Plan Change on March 31double charge on my account that occurred when I switched my plan.As you can see from my account history, I bought a 35 dollar plan on March 29, and then when I changed to the 30 dollar plan on March...

Low upload speed

I have an iPhone 13 and my Public Mobile plan is 50 gb 250 mpbs. I did a Speedtest and my download speed is only 5.54 and upload is only .98 mpbs. Can anyone tell me why.

Two numbers

I got this account in October 2025. November I ported my old number from Bell. In January 2026 I started getting occasional group text from single contacts on my list. The mystery group member is my old Public phone number, which now has a name attac...

Cancel my account

Please cancel my account and my credit card information effective immediately. I no longer want it. Thank you. 

If I report my phone as stolen to Public Mobile, will my voicemail still work?

I have subscribed but service is not working

I have subscribed but service is not working. My old Telus account has been cancelled

Can't subscribe already have sim card

E-sim Failed to activate

 I purchased a new activation with a new number through the websiteThe eSIM failed to activate.Logged into my profile to try and resolver but the account is asking for an SMS verification code that cannot be received because the eSIM never registered...