Community

Unable to send or receive phone calls.....

I have rebooted my cell, removed and replaced the SIM card, tried calling my land line and the cell indicates it is calling, but shortly after it indicated call ended.  Land line does not ring and calls that are coming in go to my voice mail without ...

Lost my phone cant log 2 stage auth

Lost my phone cant log 2 stage auth cant bypass it.

lost my phone

i want to shut off my phone.got stolen . i just put minutes on need new chip too

Problem Porting Number

I have approval from Virgin to Port my number.  They say the approval was sent to Public Mobile.  It's been over 12 hours and still not ported.

Unable to access network

I ported to Public mobile on 4th Sept at 4.18 PM.  I am still not able to access my network.  kindly call me for supportthanks 

Why haven't my issues been fixed?

I have had this continuing issue the entire year. this past 12 hours I have not had connection to my services. The help I have received in the past did nothing to the point of frustration and giving up on even trying. But yet again here I am waiting ...

Will an older Samsung Galaxy A71 phone work on PM with a 5G Canada/US plan

I have an old Samsung Galaxy A71 phone that I was wondering if it will work on a 5G Canada/US plan, the phone only supports 4G speeds

Can't Access my account to Delete my subscription

I am trying to delete my subscription to stop payments from geting taken for a number I don't use or have access to. I was never able to get this number working on my old phone so I bought a new one and forgot about this one. I came on here to stop t...

Trouble with transferring phone number

I just joined public mobile.  I wanted to keep my old number.  Every seemed to work during installation and I got all the codes and emails saying it I should be good to go in 5 hours…  But it’s been more than 24 hours and my number is still “awaiting...

Activation

After selecting a phone number, to continue activating my account and confirm full access a 6 digit code associated with my Eversafe id would be sent to my phone number but never received a message. please help. what do i do to get my phone activated...

PAYMENT

I LOST MY LOGIN INFORMATION AND PASSWORD, BUT HAVE MY PHONE NUMBER, SOMEHOW THE PAYMENT WERE COMING OUT AUTOMATICALLY BUT SOMETHING HAPPEN AND NOW NY PHONE IS CUT OFF PLEASE CAN ANYONE HELP

Referral Code didn't work

We had some issues with the E-Sim on my sister's phone. I entered a referral code, but it didn't work.  I was told to send a message to support.  

where to report error ticket

Wifi Calling

Been a customer for many years and service is flawless everywhere but at home ? Wondered if there are any plans to offer Wifi calling ? Thanks

App is down

Does anybody experience the same thing, but my app is down, keeps showing "something went wrong. Please try again."

Can't receive calls

I've ported 24 hrs ago and eventhough all of the information is correct (based off other posts) I still cannot receive calls or texts.  Please help

Number transfer

I set up an account (not this one but the same name) and tried to transfer a number but it did not work and I was assigned a new number. I don't have access to that number and now when I try to log in, it asks me for verification codes sent to both m...

Account suspended, but subscription still active

I am unable to make or receive calls. My subscription says that it is still active in the PM app, but when I dial *611, it says that my account is temporarily been suspended. I submitted a ticket, but I need access to my phone ASAP.

Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

Help! I've been with PM for years with the same number and suddenly, I am not receiving verification codes from TD Bank. I looked at some posts with similar issues, but it seemed they were all new customers who were having trouble getting any message...

Why doesn’t the usa package work?

Why doesn’t my usa package work in the USA??