Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I’m unable to contact support through 611 or the chatbot. I received a 95% data warning I didn’t cause, and now when I call 611 it says “number changed by SIM” or redirects me to Koodo. My account still shows low data usage, and I didn’t change m...
A question in connection with subscription change. Currently have a package that has 50 GB data that renews on 10th. If I change to subscription to 100 GB on 15th, is that the date it is effective? How long does updated subscription last for?
For some reason, my phone will not let me call 1-800 numbers or 1-866 numbers, it just says the number you’ve called is not in service. Please check the number and try your call again. But as soon as I dial the exact same number from a different phon...
Why am I getting messages that I’ve used up 95% of my data. That my rewards are on hold What’s going on?
I received a SMS message saying I have used 95% of my monthly data, but when I log in to public mobile, it says that I have used 1.71gb out of 70gb! Any idea what might be up? The message came from 611 and I have other legit messages from PM through ...
Ive had an on going issue with my service my plan iz paid its active yet i can barley ever get call or texts when i try to call or text i gdt no network available my pbone is always in no service or emergency calls only any help much appriciated
I have a $25/month plan. It was unlimited when I signed up but there are no details now visible in my account. It just says:Hero Data 1GB (30-Day) - 3G30-day planThere's a better plan available for the same price but it says "new activations only". H...
wHY DID I GET THIS MESSAGE?
I am caught in a circle because I cannot receive an sms message from Public Mobile, and as such cannot validate my eversafe ID. I also cannot receive income calls from Public Mobile. I wanted to open a ticket, but to do that I have to prove identifi...
I have a $40 plan without any add ons. I don't know if I can call the US toll free numbers or just call and be charged additionally on my bill. I thought it said I could text so don't understand if I can't call. Just totally confused. I just went...
I want to port in a second phone to my current account
Right now we have an XR and an 8Plus. In the house we have 1 or 2 bars. I am seeing here that some community members are complaining about their iPhone 16 and 17 reception and blaming PM, or seeking a resolution from PM. I have been googling and find...
I cannot update my address online. It says my address is invalid. Please update it for me, as your interface doesn’t allow it. ***Message edited by CS_Agent to comply with the Community rules.
Hi I'm new to Public and I am not getting all texts, specifically from doctors and banks. They say the SMS is not receiving. What do I have to do to get this working? edited by computergeek541: changed category label as this discussion isn't related ...
When checking data usage history, I see data usage (wifi apparently) almost every night at or near 12 AM. I’m definitely sleeping and many nights my phone is off. Does anyone know why this occurs, and would it be using part of my monthly data amount....
Hi i started the process of getting service from public mobile through the app. It went until the last step but it says the esim isn't working and it tried a few times. I was using the esim from my phone. I want to restart the process but the phone...
How come I don't have 5G with my Samsung S20 Ultra?
I changed phone and got charged $5 to transfer an eSIM. However, the app says it’s free of charge for existing subscribers. How do I get reimbursed?
can't access my current account RE: Ticket ID:601760-239 Other F2013-DI want to cancel a subscription
I can’t call out to 1-800 numbers. How do I fix this . Thanks
Leaving to travel but want to keep my same number can I put on hold or pay a small fee to keep my number?
I am on the $25 plan. Witch has unlimited talk and text. I was just charged a $20. top up. Plus charged my monthly charge of $25. (Oct 13 / 2025). What is going on . I want my card to credited for the over charge or put in my account. Thank You ...
Moved to French Support
My device can t accept this mobile app.. pls help how to cancel subscription and refund my payment
Anyone know how to get help with an issue. No response for over a week from customer service.
iPhone 17 signal issues, including dropped calls and poor Wi-Fi, are being reported by some users. Have any Public Mobile users reported 4G/5G problems?Thanks!
I received a message that my account was suspended Why
The page I'm routed to states the following which are not current dates:From March 4th 10:00 PM EST (7:00 PM PST) to March 5th 9:30 AM EST (6:30 AM PST) new plan purchases, activations, and account changes will be temporarily unavailable. Come back a...
