Community

No service

Got text message informing me no service as a result of no payment.  Checking my records, payment is usually on the 23 or 24th of the month and posted the next day.  However, noticed this month, it has been moved to the 20th and not posted yet on cre...

Billing

Why has there been an increase in monthly fees.

No available minutes

Once again in an emergency my phone says " used all available minutes " and does not work. I am on the unlimited Canada plan and I only use the phone about once a week.  My account shows only 0.11 used  out of 3Gbts. Amongst other things I cannot acc...

Some people are unable to call me

My friend whose provider is Virgin and some family members whose provider is Bell, are unable to call me. The texts go thru ok but when they phone, the call is not put thru to me - my phone doesn't ring nor does it say i missed a call - i have no ide...

Re: Call Control to prevent spam calls?

If it is true that public mobile does not offer call control I guess I will have to leave for another carrier. I have recieved 32 spam calls this week (its only friday morning) and I am at the point that it's going to make me insane.

change of address

How do I change my address on Public Mobile files

Want to port number out to another carrier. PM plan currently suspended BUT still getting 2FA texts.

Looking to port my number to another carrier. My public mobile plan is currently suspended and from what I have read, the plan needs to be active in order to successfully port my number out to the other carrier.However, my question is that despite my...

Deactivate An account

How do I deactivate an account for a deceased person? I can’t access their account.

Re: Ticket ID:548400-391 undefined A2013-G

I am having problems connecting to my data network. I have a One plus 9 phone. I can make calls

Payment

My payment didn’t go through today. I have no services. I changed my method of payment to a different credit card. How can I effectively make a payment. There is no message about « your attention is required » under payments tab. Indkmr see anywhere ...

ESim transfer

Struggling to transfer or purchase a eSim for my new phone, would like to keep my number 

No voice calls in USA

New PM subscriber with 5G CAN/USA/MEX plan.  I'm in the USA for the first time.  Text and data are OK, but can't make or receive voice calls.  Roaming on AT&T.  Phone is a Samsung GS20, originally with Bell Mobility.

Points

I used points on my kids phone numbers through their accounts and I was required to pay additional to get their lines up and running. I used my points on my line and I didn't have to pay. So I'm wondering if this is a error. If needing the numbers to...

Can I delay the activation of a promotional plan?

I have purchased a plan during the 50% off for 2 years promotion on 24th of January. I haven't completed the activation yet because I've been traveling and my phone is not with me. I want to finish the activation after about a month and a half. My qu...

Request a Refund

 Hi can I request a refund?I paid last Januuary 22, 2026 for 33.90 Cad and  I paid another January 24, 2026 22.60 cad and i cancel the plan last Feb 4 2026. I used only for 13 days. There are chance can i get some refund? thanks  

I have issue to tranfer number

Did not get 20 off promo on my next billing cycle

I joined public mobile on 24 Jan 2026, paid $33.9 on that day and waited for the sim card.When I activated the new sim card today, it charged me extra $22.6. And the promotion ($20 for 2 years) didn’t show on the dashboard. 

Unable to transfer number

After setting up my public mobile subscription and attempting to transfer my number to public mobile I have gotten the unable to transfer number page multiple times and when I attempt to sign into my account to submit a ticket through the app my scre...

Twice taken money from my two credit cards!

I have been shocked that when I check my balance from online bank. You charged and have been taking money of public mobile from my master card and Visa card. Please give my money back and contact to me. 

eSIM

I am unable to activate the eSIM that I purchased. It was the 50% off for 24 months promo with the 60 gb data. 

Add on for international calls

Hi, I have purchased international calls and cannot make the call. I would like to cancel the add on and request refund. Thank you.

Live in Canada and when in the United States I have no data

My, text,messaging, is, not, working

I have called Rogers and reported my number over for text messaging. I have no idea how to get my number Ported over since I can't receive text messages  

E sim error

Keep getting error saying I cannot download my eSIM 

smart watches

Are they going to be added? Anyone know of a time frame on when this will be added to the service?