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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account

Hello, please confirm I will no longer be charged with Public mobile as I switched to another phone carrier. It should have automatically cancelled but please confirm here.

Can't receive calls

New phone new subscription new eSim. Can call msg can't receive calls

Lost ALL sign in info !!

I have an extra phone and I need to make a payment so it works again, BUT I lost everything that I need to sign in!! And on top of that it looks like that phone has never been set up to receive emails, so they cant send me an email, and it wont help ...

Porting from Freedom to PM

I was told by a CS_Agent 5 hours ago that everything was moved to PM, however, the port was only partly finished. Tests to the number are still going to the Freedom eSIM which is SOS. CS_Agent in the original chat is not responding now. Any ideas wha...

My spouse had service cut on an authorized payment plan with my visa card number

Hello,my spouse is on an authorized payment plan with my visa card number and her servcie is cut even though I updated my new visa card with public mobile with a new expiration of May 2030.

Do you have any $20 per month?

Plan details

I am not sure what my current plan is. When trying to link sim system says invalid sim. What can I do.

Ne

How do I pay my phone card with my Visa debit card

Porting from Koodo to Public mobile

I ported my number from Koodo to Public mobile in my Public mobile account the number already showed my number from Koodo 778-xxx-xxxx but in my phone Sim card setting it still show my Public mobile number 236-xxx-xxxx and the TALk and TEXT are gerye...

Service.Phone does not register a number.

I bought a second phone with a new sim card. I requested a phone number which shows on my profile in my account. But the number shows as unknown number on the phone.

Resolved! no outgoing or incoming calls

No calls are going through. I have reset the phone as well as turned off the phone completely and removed the SIM card for for a few minutes. Nothing helped. The payment is up to date. The phone is Galaxy A5 (2017).

I ported out my number and it closed my account

Tired of the buffering and drops, so ported my number to fizz, but now I can't get into public.How do I get my remaining balance and points?

Resolved! "Your services are on hold due to the expiration of your subscription."???

I have changed nothing; My credit card for autopayment is valid, and there was never an expiration date on my subscription, so what gives??

5GB bonus for 1 month

HI All, check if you see a 5GB bonus for 1 month on your accountI got the text saying thanks for the patience on the support ticket and they added a 5GB bonus to my account. But the bonus has a 30 days expiration, and starts todayHappy browsing and ...

I just tried to port from Rogers to PM, but not working

I tried to port from Rogers to PM and it is not working. I have a UK line and the former Rogers line. On the cellular data it says Rogers still and it says SOS

Resolved! How to resolve roaming issue when travelling if I am a Public Mobile subscriber

If I buy eSIM from Ubigi, can I receive text messages overseas if such messages are sent to my Canada phone number in Canada?

Transfering number

I can outbound call with the correct number. But it isnt receiving calls. Can someome look into this?

Resolved! How to sign up my account?

I am an existed customer, but cannot sign up my account successfully. When I tried to do it, it requireed me to activate. If I follow the steps, I have to change a new plan like a new customer. I JUST want to manage my own account myself and change m...

Phone number port from Bell to Public Mobile is not fully completed

I changed my service provider from bell (with sim) to public mobile (e-sim) yesterday. I can't receive incoming and outgoing messages, and I can't receive any incoming calls.

How do I contact a live agent???

Seem to be going in circles. Worst experience ever in switching. Still no LTE or 5G

New phone, old one data wiped.

My son didn't follow the correct procedure to transfer eSim and activate his new device. Now he forgot his email associated with his PM account. After clicking on the forgot email link he is asked to enter his number. It then says invalid number. Pro...

Sign up error

My daughter signed up with Public with permission to use my credit card because I agreed to pay for her cell phone. In error she created the account for a NEW number instead of transferring her old number. I am now paying for a cell plan she hasn't a...

number invalid??

My son forgot his PM email address. Clicked the forgot link. Enters phone number, says invalid??

Resolved! Wrong One Time Password Phone Number

When I login, it sends a one time password to the wrong phone number. I can only login by pressing "did not get code" and selecting to receive the OTP via email.

Lost Phone – Unable to Receive Login Verification Code

I lost my phone and now I’m trying to log in to my Public Mobile account so I can change the sim to use the number on my new phone. The issue is that the login verification code is being sent to my old phone number/device, which I no longer have acce...

Subscription

Do I have 4g or 5g

Phone not working

Can't call or receive calls

Resolved! Showing incorrect amount for manual payment

Hello, my credit card was wrongfully frozen by my financial institution (they mistakenly thought it was stolen - the freeze has now thankfully been lifted), but it unfortunately affected my pre-authorized payments today and didn't permit my 2 kid's p...

Suddenly Not on a Network

Hi,I'm hoping someone can please help me.I've been a PM customer for many years, on the same phone. My account is up-to-date.Suddenly today my phone stopped taking or allowing outgoing calls.I tried restarting the device. Tried toggling airplane mode...

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