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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13572 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24898 Views
  • 183 replies
  • 26 Bravos

Can’t transfer number

Hey I can’t transfer my number over from Virgin Plus to Public Mobile.  I can’t receive SMS 2 step verification codes and I cannot get incoming calls from non public mobile customers but my SIM works for public and I can make calls and use data ? how...

Rebecca91 by Great Neighbour / Super Voisin
  • 357 Views
  • 9 replies
  • 0 Bravos

My Account Down?

Every time I log in on the website I get “Forbidden AI” error code. The website won’t load. On the app it just goes back to the log in scene. Any ideas? 

wendlingmike by Great Neighbour / Super Voisin
  • 141 Views
  • 2 replies
  • 0 Bravos

US Talk and Text Add on not working

Good evening, I purchased the US talk and text (again) and now it's not working. I have the confirmation of payment and even restarted my phone. This is my third time doing it but it's not letting me send or receive calls.

mariadinis48 by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos

PUK code

Where and how to get the Puk code for my SIM card?

Yvonne1020 by Great Neighbour / Super Voisin
  • 124 Views
  • 2 replies
  • 0 Bravos

Resolved! what is the current Customer Service name for private messages

I tried to use “ CS_Agent “ today, which I used many times last year . But it didn’t allow me to type that in. Instead “ CS” showed up. I sent a message to “CS” , however many hours have passed, I still haven’t received any response. I don’t know if ...

Vivic_Bing by Great Neighbour / Super Voisin
  • 282 Views
  • 6 replies
  • 0 Bravos

American credit card

I need to add my credit card which is has a US postal code but the app doesn’t let me. Even tho there is a disclaimer stating that it’s allowed. How to I do this? 

Northsho50 by Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 0 Bravos

How do I know when porting has failed?

Hi all,I am porting my current number over from my old provider. I was on a plan through work, so they pre-authorized the port with the old provider this morning, knowing I would be switching it tonight. I told PM to port it over, gave the IMEI (I do...

mddyo by Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Cannot use my voucher to pay for bill

Hi can someone please help me to check on my voucher. I just bought a voucher today and I entered it into my account. It showed successful message and then when I want to pay, all voucher disappeared. Please help me process my payment with voucher.

EugeneG by Great Neighbour / Super Voisin
  • 136 Views
  • 2 replies
  • 0 Bravos

Resolved! Data not working

hi I just activated my Pm account yesterday and my data doesn't seem to be working I have an iPhone and everytime I turn my wifi off to use data it just says to turn data on or connect to wifi and it won't let me set up a personal hotspot either? Hel...

Mown_goat by Great Neighbour / Super Voisin
  • 302 Views
  • 7 replies
  • 1 Bravos

Old Loyalty Dollars

When I get switched to the new points system do my loyalty dollars convert to points? IE, I receive $5 off my monthly bill now. Will I receive 50 points for my past 5 years (and then 10 points per year thereafter)? 

Lorraine8 by Good Citizen / Bon Citoyen
  • 298 Views
  • 5 replies
  • 0 Bravos

My old community account?

Why I can't login in using my old community name is a mystery to me. Has something been reset? I couldn't use my previous moniker as it was already taken when I tried to register with my old one. Any information on this topic would be really valued.

mfizz88 by Great Neighbour / Super Voisin
  • 165 Views
  • 1 replies
  • 0 Bravos

Can't send pictures from iPhone users

I haven't been able to get pictures from iPhone users on my Android lately, or vice versa. I've turned on group chat and SMS, reset the network settings, tried turning it on and off, turned on and off airplane mode, and have done pretty much everythi...

mfizz88 by Great Neighbour / Super Voisin
  • 143 Views
  • 2 replies
  • 0 Bravos

Unable to send sms with esim

Hi!Just got an unlocked IPhone 13 and switched to PM with the 5G plan. Everything works fine except I cannot send SMS. I do receive SMS however and of course MMS. Each time I try, I get a message that it was not sent. Can someone get me thru this ple...

Yvanovitch by Good Citizen / Bon Citoyen
  • 680 Views
  • 9 replies
  • 0 Bravos

Resolved! Missed Port request from Telus

I missed the text from Telus to port my number over in the 90min time frame. Telus said I need to request public mobile to resend the port again. How do I do that? 

Darrell9942 by Great Neighbour / Super Voisin
  • 132 Views
  • 1 replies
  • 0 Bravos

phone #

When I switch to public domain do I keep the phone number I have now?

Hank54 by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 1 Bravos

Not receiving call

Got eSim card install, everything seem to be working good except when somebody tries to call it goes directly to voicemail, they can leave a message but I m not even getting it. I am able to call and text and able to receive text. my previous physica...

MonicR2024 by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

Resolved! Voice over LTE

Do PM 5G plans support VoLTE?

moggy by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 0 Bravos

New account

My daughter had her phone stolen and has been unable to access her PM account despite days of messaging with a CS agent. Can she open a new account using a different email address? I’m thinking this may be the only way to get her service through PM. 

Mona4 by Good Citizen / Bon Citoyen
  • 219 Views
  • 6 replies
  • 0 Bravos

Can I speak with a human on the phone with Public Mobile

Hi, so basicaly my mother have a number with public mobile but broke her simcard and then when I try to help her get a new one with her old number it says that i need a code (sent to her number) that she can't possibly get sin her Sim is broken. It h...

MassiOuarezki by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription renewal date Referral points May 1st

When the legacy rewards customers are forced to move to the point system on May 1st does that affect or subscription renewal date or the date that referral points will be added to our account?   Right now I get the referral points a few days prior to...

EdN by Model Citizen / Citoyen Modèle
  • 272 Views
  • 5 replies
  • 0 Bravos

new phone number

i changed my phone number because I've been getting so many spam calls.  I did it a couple hours ago, but now trying to update all my places with the new number, its saying its sending the code to the new number, but I'm not getting any of them.   Th...

blueyes97777 by Great Neighbour / Super Voisin
  • 117 Views
  • 2 replies
  • 0 Bravos
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