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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Overcharged

First time doing this, and first time with a problem with public mobile, but I was charged three times this morning for my usual monthly bill. A little disappointed that I’m being told (by the chat support) to make this post about it. Would have appr...

Resolved! please

My service was working until yesterday but suddenly stopped.I have not changed my payment method.When I try to resubscribe, it says my promotion will be removed.I believe my account was paused or deactivated by mistake.I would like to keep my current...

Service

Why am I can’t get incoming calls ? Only outcoming

SIM card activation failed

SIM card activation failed. Tried to activate again and was told the SIM card was in use. But the SIM card still shows not registered yet. Help. Please email me at [email protected]. Please help！

Ticket reference #689311-697 Time summitted :2026-05-23 12:12am

Hi Team, I want to change my plan to $27 per month. However, the $27 plan option is not showing up in my account, so I cannot change it. I want the plan change to take effect immediately and be paid in full on the next renewal date (June 29, 2026). *...

Phone not working properly last 2 days

I have been having trouble sending out messages as well as receiving. Phone keeps going off line, getting sos, texts not going out or coming in until I get home under my wifi? Something wrong with the system? I have restarted my phone and done the ...

No sound on incoming phone calls iMessage or email

Why does my phone go straight to voicemail and not ring. I am also not getting notified by sound for my iMessage or email.

3G phone replaced by 4G

received a text message advising the phone I had was using Public Mobile's 3G network. I have changed to a 4G LTE device. Just wanted to know if I need to contact your company to notify the changes or it is automatic, so that the monthly fee will r...

Refund

I want to get a refund because the service never work on me phone

Subscription billing charge

In June 2024 when Public changed its reward program, my account changed from $22 to $25. Just noticed that my account now reflects Hero Int Text @$25 instead of unlimited text and call @ $22. Prior to June '24, (international text minutes) reward...

Resolved! SIM card replacement

I placed an order and was charged for my SIM on May 6th but still have not received the SIM card

phone stolen

could you help me locate my phone, it was stolen earlier today 9 am c.s.t. time my imei is ##########please help me track my phone i already tried find hub on google

Resolved! no internet with Public Mobile

Returned from overseas to Vancouver, and Public Mobile does not connect. I used other sim cards while travelling. Public Mobile SIM is now reinserted and turned on. My phone has dual SIM. It is Samsung S23. I have rebooted phone, switched airplan...

Transfer SMS not received

I changed to Telus but I didn't received any sms from Public Mobil to transfer my number

Lost SIM card

I would like to purchase an eSIM but want to be sure that I will be able to keep my current phone number. Please advise.

Vacation in Mexico

I don't want to upgrade my plan, I just want to purchase a two week add on for phone, text and data in mexicois that possible?

How to downgrade account?

I'm currently on a $50/150gb plan and would like to downgrade to 25gb. But to change my subscription it only shows me an option to upgrade to $55/200gb.

I think my May pyt at RBC will be returned....how do I make a pyt now using my Capial One Mastercard

answer question in Subject

Ip says im in a different province...

6 years ago I had sim swap done on me so josh jones could claim 46 mill in assets with the help of corrupt opp, i thought changing service providers would ...

refund

hello there,i was double charged on my account when switching plans. my plan wasn't working and the same day i switched to another plan and was charged twice.they were both $40/mo.can you please provide a refund for one of these.thank you very much,p...

Suspended service

When I sign into my Public Mobile account, it says "Your service are on hold because your plan has expired". I'd just signed up with Public Mobile since Jan 2026 with the 50% off for 24 months deal. When I picked "Subscribe Now With Current Plan",...

My new phone

Hi I’m super frustrated!!! I just bought a brand new Iphone 16 pro. I can not download an esim. I don’t have an activation email to get any QR code. It tells me to download the esim but the. Error pops up. I’ve tried chat with bot but that says I ...

Resolved! Purchased a sim card more than 10 business days ago - has not arrived

I purchased a sim card more than 10 business days ago and it has not arrived yet. My understanding is that I can now go to a store to pick up a replacement card free of charge - is this correct? If so do I have to provide proof of purchase in store o...

Change Subscription

Hello. I would like to change my subscription but cannot seem to find the lower-tier plans. Can you please resolve this system issue? Otherwise, I might have to close my account if the lower-tier plans are not available to subscribers anymore. Thank ...

Subscription and payment issue

Hi, last payment did not go through due to the expiry of my credit card. I updated my credit card on the portal but the balance due does not seem correct(it does not include the 50% discount). Please help, thanks.

Public won’t contact me

I just switched, i received a text from them last night saying there was an issue with my number transfer and I will be contacted shortly but I got nothing form them. I submitted a ticket today and it still radio silence I really would just like to s...

Loss of account info

I lost my data and when we tries to sign in we couldn’t so we paid to subscribe but I already have an account

Airlo worth it for esim or just public mobile addon?

Seems E-sims are becoming popular. My wife and I head down to Lake Placid in New York for 7 days. I dont really want to pay $30 for talk and data. As my wife will want that too. So thats $60 I look at Airlo and saw they had like 3GIG and 30 mins and ...

phone number registered

i have one more issue my phone number is shown to be registered with another account since i ported my number how can i make my number attach to the current account email id in eversafe? my phone number is still attach to older one.

Resolved! unable to renew subscription

heymy sub is due for renewal today, auto pay didnt ble to pull fund due to low amount, cant renew it manually now.unable to receive text and use data. Can anyone please address the issue, there is no option on the mobile app and website login to pull...

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