Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I signed up for the wrong plan. I need to change this subscription. How do I do this?
- I transferred his number from Fido- Don't know the sim unlock code- I can't login to his account because the 6 digit verification code keeps failing in a loop (no code is initially sent, I click re-send, I receive a code that is incorrect)- I can c...
I I use wifi calling will I be charged for it ?
I have had an account with public mobile for about 5 years I hadnt signed on for a few months. I was told about a promotion for a plan I was interested in so I signed up for it under the same email address. I signed up for an esim. when I sign up t...
What a horror show! For whatever reason my account was locked.Had to create another account just to sign into and post help forums. The sent me to Customer Support. Customer support reset my account. It was messed up because after the reset it aske...
Good morning,I'm currently waiting for my sim card to arrive before activation. I've made the initial payment but I cannot reach the homepage for subscribers to find my referral code. Please advise! I am referring 3 other people to join Public Mob...
why I didn't get unsubscribed, after I unsubscribed last month through payment setings
I just ordered my Public Mobile and requesting to send me the sim card, understanding that it will take quite sometime, how can I change that to become e-Sim so I can quickly use the card
Hi Team, can I get some assistance?the system will not let me open a ticket and I'm being told to reach out to support to port number from koodo
Hi, my wife and I just switched to Public - I successfully ported my number from Freedom Mobile with no issue, but she's had issues with porting hers from Fido.She's now unable to submit a ticket to get assistance - could we get someone to contact me...
Does "Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++"mean that i no longer need to purchase the US roaming add-on when i visit the US? or does it mean i can call to the US from Canada with ou...
I'm moving to ontario but can I keep my quebec number when porting to public mobile?
Hi, my family has switched to one of the new 5G Canada/US plans and we're wondering if Puerto Rico is covered in this plan?
Hi I haven't receive my 1Gb gift in data for fidelity customer, I receive the text 2 weeks ago but still not in my account. Thank you
Hello,My service is on hold for no reason. I tried to pay by the credit card but the payment is not accepted.My credit card is active and I can make payment by credit card. Your system is not accepting my credit or even debit card payment could you p...
Hi, allI just subscribed to public mobile last week, and received the sim card few days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and ther...
Hi there,I ordered a sim card online on 21st Feb, but I did not receive it yet. It has been a long time.
I recently switched over the public mobile. When I got to the transfer number page, it failed to move my number and I can't login on the Public Mobile App. When I try to use the website to log in, it redirects me to "Forbidden A1" on the page. I chec...
I have created an account today using an Esim, now when i try to login , I get a message saying they are sending a verification to my phone # however i am not geeting that # , i am getting text messages from other people but cannot receive phone cal...
Can anyone tell me if i will be issued or sent a new Sim card by upgrading to promotion offer? If so , how am i getting new card that offer says it comes with two types physical sim or e-sim?Thank-you for any feedback on this renewal upgrade.
Hello,I am trying to port my number from FM prepaid, I was unsuccessful when I tried with the account number from Freedom in the format of DBCXXXXXXXXXXX. This is the only account number on my FM prepaid. Is there an alternative way to do is other th...
Hey guysI understand that for the $34 5G 50GB CAN/US plan you get a free SIM card. I didn't want to wait the upwards of 3 weeks to receive my SIM cards, so I ordered 2 off Amazon. However, those are not due to arrive until tomorrow (March 5th) and ...
How can I connect to 5G network?? I switched to a 5g subscription, but I'm only able to connect to LTE+ network. 5G network doesn't show up.
I’m stuck on the activation page on the app in order to finish my subscription and get my QR code for my eSIMS. I got my number transferred from my old provider but I’m still stuck on the transferring number page
Hello, my phone number was stopped using service, because I could not update my credit card from my online account. Please help me. Thank you.
I've had an account for about eight years. My email address has changed and perhaps also my phone number. I have not used the newest sign in program. I do not recall my old password and the old registered email address is wrong. I can not get system ...
I just switched from fido to public. My iPhone have network signal and can make calls and receive messages, but I cannot receive messages or receive calls. eSIM card. How to fix it? Thanks.
On my phone I have, one physical and the other eSim, both are Bell.I did an eSim port from Bell to PM and as part of the activation I was prompted to select one of the existing lines to replace. I selected the old eSim and continued. I replied 'YES' ...
Hi,I've been trying to activate the $34 50gb, unlimited text and call, US / Canada plan while the promotion is on and keep getting a message that says:We encountered an error processing your request.This may be due to a system error, please go back t...
I am trying to select picking up a SIM card while subscribing (for the first time) to Public Mobile, for the US-Canada plan @ $34 a month.My account defaults to Ontario (even though I am in Nova Scotia) When I enter my shipping address in the store ...
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