Community

New Phone

I am purchasing a new Galaxy phone with 5G capabilities.  Do I need a new SIM card.  Do I need a new plan?  I currently have a Samsung A50

VIKtor1990023

Hi, can you resend the eSIM QR code and transfer number 306xxxxxxx?

Activation

I went through all the steps.  Received a text message from my previous provider, responded Yes two minutes after I received it.  Didn't seem to have any issues then 90 mins later received a message from them that they never received a response to ca...

New number

Hi, I need California, US number 

I haven't received my Sim card for one month

Ticket ID:642909-525

Can I please get an update on this? My account was temporarily suspended, I was told my account would be reactivated but the customer service agent (Elia) has not replied back in 2 hours. 

10 GB additional data promo

I tried according to Softec instructions but after entering the code PMDATA10 in the Subscription +Add-on screen PROMO CODE field, message 'invalid code' pops up, please advise

Can't connect

Today phone stopped allowing incoming and outgoing calls. Says account suspended due to contract expired. I have no contract, on autopay and money payment shows up on credit card. Sent in for support and have ticket but going out of town tomorrow mor...

My email no longer exists and can't login

Hi there,I signed up for an account for my daughter, but now moving it over to her to manage. I don't have the same email though and can't login to change things.To further complicated it, my credit card I was using will expire by the next payment.Pl...

downgrade plan

I need to downgrade my plan temporarily due to my finances why  is there no option to

My ticket Re: Ticket id:695741-136

I still cant connect

Package details

How to know what's included in my package

Updating credit card information

Why is it impossible to change credit card expiry date and CVC code. The message says the information cannot be updated. The old information keeps coming back.

US add ons

Bought several U S add ons , but never received them in my account

Re: esim transfer

I am having the same problem. eSIM and actual phone number went to another phone - that now has 2 phone numbers on it. We cannot set up an account on the phone that needs the eSIM because it thinks the phone number is already set up on Public Mobile....

new subscription

i purchased a e sim from public mobile,had them keep my phone #,when i switched to public mobile,now need a sucription,as i have no phone

Urgent suspended subscription issue

Unable to make a payment, have existing payment method but keeps erroring out. Its not the card because it worked with my other account.When using the app to re-subscribe, it gives me the $40 plan charge total instead of the $20 promo even though it ...

PIN

My kids flip phone is asking for a PIN when opened. Is this a SIM PIN that I need?

Service never started

Subscription never started, phone number was not transferred. After  9 days of attempts, chose another service provider. Would like refund.

We are visiting NFLD for a week from 1-8 of July . Do e have

We have an account with public mobile. We are from NS and visiting NFLD for a week from 1-8 of July . Do I have to adjust anything ? 

Cannot load eSIM to new account activation

Installation failed to load eSIM now can’t use or complete activation.  Tried sending a ticket and it won’t go through.  Any ideas on steps to rectify?

Cannot not change to lower priced plan

I am not able to change to lower priced plan. The lower-priced plans are not visible to me. How to make it ? The user should have rights to change to public posted plan. Thanks. 

Change Subscription

My current subscription is Canada-wide $25/month and when I went to "Subscription & Add-Ons" and clicked on "Change Subscription" , it shows what my current subscription is and Koodo Plans underneath it rather than all other plans that Public Mobile ...

charge

I am being charged monthly but when I log into my two known accounts there are no active subscriptions. I need you to identify what phone number/account is attached to these charges and remove my payment method.

Account access without phone setup complete

My son's public mobile account trsanfer from koodo did not complete properly.  The esim setup was not complete and now the otp to the account is not accessible.  We have received one otp via email, but a second is sent to the phone and there is no ot...

Upgrading iphone

I was planning on upgrading my iphone, however, when I checked with Apple, the new Iphones do not have a sim card.  How do I transfer my Public Mobil plan to the new phone.

Update credit card info

Can’t find where to update credit card info 

10 GB additional data promo

There is a message on my PM account:" Get 10GB of FREE monthly bonus data for 2 years, when you are on a plan of $24/mo+.ˣ Use Code: PMDATA10. Offer ends, June 26, 2026". I satisfy the plan criteria, but when I click the "Redeem now" link and enter t...