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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 7 countries LD

I have 100 LD minutes within my plan.. I can call all 7 countries. Can someone tell me all the countries please. Is America one of them? Adam

Resolved! CONTACT AN AGENT

Hello,No, I am sure and if someone human go see my message but I will make the last attempt. I am really tired and disappointed with your service. I have almost a year trying to reach someone and unfortunately everything is mechanical and I have no r...

5 point long distance expiry

There is a reward that cost five points for for Canadian long-distance minutes. How long do these last for will they expire after the end of the month.?

Resolved! Using my Samsung S24 Fe in Alaska

Hi,I read that you need to have VoLTE activated on your phone to have PM service in Alaska. I don't see VoLTE in my settings under mobile networks. As this is a new phone I would have thought it would be there. Does anyone know if this phone will ...

Resolved! cancellation

hi there,I just ported my number out to a different service provider. I would like to pay my last bill and take my credit card off from pre-authorized payment from my public mobile account. I am however not able to access my public mobile account any...

Not compatible Esim with phone

@CS_Agent Hi,I have a S20, it should be compatible but on the app when I arrvied at the last step for activation, it says 'Phone is not esim compatible''

Resolved! Issue after a phone number change

Hi all, I was happy to see that there was a self-service option for phone number changes. My daughter was getting problematic calls, so we went ahead and changed her number yesterday. Now we have an issue, and I'm not sure if it's a problemw ith th...

Can receive but not send sms text messages

Was on trip and used foreign SIM card. Upon return reinstalled public SIM card in iPhone SE but sms texting to non iPhone users will not work. iMessages work fine and I can receive sms messages but cannot reply or send. I have toggled phone, airplane...

Ended TELUS / Public Mobile Outage - Surrey, BC. Degradation of wireless services.

https://www.telus.com/en/bc/outagesTELUS has a Mobile Outage. It includes:Mobile - VoiceMobile - DataMobile - Text / SMS / MMSWireless Home PhoneWireless Internet SystemIOT Devices via CellularIt is still under investigation currently.

Email address

I have 2 accounts with public mobile. One is for my girlfriend under the email address The other account that I can’t access has an email address which isn’t available anymore with the phone number

Phone Number Transport

Imported number not working

Benefits of Joining the Bloxstrap Discord Server

removed spam

Resolved! Data usage not updating since January 10, 2025.

Hi, I have noticed in pm app that it is not updating since January 10, 2025. Anyone noticed this?

5G Internet

Hi. Why could it be that I'm not receiving 5G Internet? My phone is a Samsung FE20.

Service not working

I purchased a plan but i am not able to activate the plan. I have made the payment. Kindly tell me if the next payment will be deducted or not as i have not activated the plan yet. I hope the payment shall not be deducted.

Mexico City calls to Canada

I'm in Mexico City and cannot make calls back to Canada on my Public Mobile plan despite plan advertising I can. I can text. Can anyone help. I see recent posts from other parts of Mexico saying it works well.

Connecting after voucher

@CS_Agent @CS_Comms I recently added a voucher to my account because the update credit card feature is not working. When I check the payment history tab, the addition of the voucher and the purchase of my phone plan both show up, but my device is sti...

Cannot connect to any agent!!!

Can't transfer numberCan't connect to agentNo repliesBut payment went through and I'm paying for no service@CS_Agent

Not paid before auto renewal

My plan is set to auto renew tomorrow. However, I am not able to pay for it for another few days. Am I able to extend my plan until the 29th? Who do i contact to request this if not on the app? Thank you

New activation / New SIM

Hi, just got a new SIM for phone, app indicates it's sending six digit code to phone but never arrives. SIM1 says number is unknown. Everything else indicates registration is OK, acct appears to be active. Any ideas? Thanks.

Cant remember my email address

I made a brand new email address because mine was tied to another Public Mobile account.I used it to sign into Public Mobile, selected a plan, and ordered a sim card Jan 10. It arrived today, two weeks later. My CC has been charged the $10 sim + $29 ...

Sim

When can I install sim

Resolved! Can not access offered plan

trying to move to $29/month 5G 10 GB Can/US/Mexico plan but when I try it asks if I am already a public mobile member and when I press yes I can not access the plan. How do I move to this plan

the sky is falling

I have filled out the form to submit a ticket as my activation is unsuccessful, but am unable to send it. (I do not see any questions with a * that has not been answered)I have not received a confirmation email with a QR code.I am hoping to activat...

SIM card delivery

I ordered a SIM card on December 30, and have still not received by Canada Post (18 business days later).

Currently with another provider with a phone buyout option...

How do I transfer to Public if i have a buyout with another provider

Where is my SIM card?

I ordered a physical SIM card on January 7. It still has not arrived. What should I do?

Mailbox number to retrieve voicemail

I have a phone app Mytello i use when i am out of cell range for my public mobile but can use wifi to make calls with ,i am trying to retrive anyy Voicemail if possible but it asks for mailbox number ,not sure if i need to be in cell range for that

Can't activate- forgot email

I signed my wife up for Public Mobile Jan 10Received the sim card in the mail today (Jan 24)Can't remember the email address I used to set up the account. We are being charged, as of Jan 10thCan't use the "forgot email" to fix the problemwhat is the ...

Activation problem

I have created a PM account and downloaded the PM app. When I login on my phone I am asked whether I want to continue in the app. When I choose yes I am directed back to the login page. What's going on?