Activation problems - no port! SOS

[PaulSvetec]

I transferred my number from Koodo to Public Mobile today. My Koodo account is closed, and my Public Mobile account shows my correct phone number. I have installed the eSIM through the Public Mobile app (and tried reinstalling it). My iPhone 14 only shows SOS, and calls to my number receive "the number is not available." Please check the port status and reprovision my eSIM or issue a new eSIM if necessary.  I have asked for help but the ticket will not submit. Is there anyone out there who can help us?

[PaulSvetec]

still no response, no emails.

[PaulSvetec]

Thank you very much. Will wait.

[softech]

@PaulSvetec 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[PaulSvetec]

Ported from Koodo at 9:00 a.m. today. Koodo account is now closed. Public Mobile account shows my transferred number. iPhone 14 eSIM is installed and enabled. Phone remains on SOS. Incoming callers hear “the number is not available.”

eSIM has been installed through the app and reinstalled. Network shows Public Mobile. Please escalate to the porting/provisioning team.

Emailed the CS 6 hours ago, then 5 hours ago, then 1 hour ago - tried all the Iphone diagnostics - still SOS - one kind person sent me the Koodoo transfer number = they can't help us. ONLY PM can!  Please help - we have a business....

[PaulSvetec]

We can login. WE sent 3 emails, 5 hours ago and 6 hours ago and 30 minutes ago with this information - no response.

[slusagm]

you removed the Koodo sim?

Reboot phone and Reset network settings

but if still showing SOS, ask PM to reprovision the account/sim 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage