Community

Re: Need costumer service

it is concerning getting a new pin for my account

activate

it keeps telling me to activate , i enter the sim card number and it says in

i subcribed to $20 4g 1gb and was charged $5 extra for 3g why

Hey Community Support, thanks for the help. Today I knew I was running late on my minutes, so though

I'd do a top-up (2:20pm) without using my phone (of course, I reset and turned off the phone). But when I go to use my phone, I'm told I have no minutes by the phone's automated system. I tried doing a live agent, but I don't have a specific #. I sav...

Cant send or receive text messages

I just switched from freedom mobile. Ported over old #, kept old samsung s21 and purchased and esim. Everything went fine can make and receive calls fine but cannot send or receive text messages. Tried all the resets and procedures but no help. Every...

Cannot Access Account

I opened a PM account for my daughter years ago and it is still active but we wanted to change the package but cannot remember email used. When I try to access account by entering cell number, we check any emails that we think was used but there is n...

Number porting failed and I was charged $39. Requesting for refund

Hi,Can you please help how can I request for refund as number wasn't ported and have paid for the subcription. 

Phone not working

I recently entered in a prepaid PIN, and within days I was told it was no good. I tried again today and it said my account was suspended. Please help!

Canada roaming

Does the 60GB plan include roaming all across Canada?

Anyone else get overcharged?

I had a 3G plan and was overcharged for two months. At first they're explanation was due to my device not being VoLTE compatible (spoiler, my service is compatible), but now they have changed what they're saying; it's because my plan was a 3G plan. A...

Is anyone disappointed with latest offer to join Koodo?

For those who are trying much harder to buy Canadian (& avoid American made products), seeing this offer is disappointing. But then again, not very many Koodo offers can even come close to beating my current PM subscription. ---Public Mobile: Imagine...

sims

I bought a sims card last week for my phone from Public Mobile and i havent got it delivered yet

invalid phone number

Trying to transfer my old phone number that is with Telus to new phone and it says it's an invalid number.  Using a new esim as can't get old sim out of old phone.  Took my payment no problem but won't take my phone number

Voicemail

Hey there, I recently changed phones and when I try to receive  voicemails  on my new phone  it tells me that the call annot be Completed as dialed 

verification code and group texts

I don't receive the verification code via text to finish setting up my account and I'm not receiving group texts. My data is on and so is mms messaging.

Updating credit card

My credit card was lost and I updated it with my new one today. Today my payment was due but it won't let me process payemnt. I was able to put in my new credit card info however it won't let me actually make a payment. I now have no service.

Issues

I submitted a ticket days ago and have not noticed any response.  Will Public email a response or where can you view response when signed in to my account?  How can I contact support and receive help?   Thank you!   

I need help

I need to talk to an agent who speaks Spanish so he can call me, please

Issues

I submitted a ticket days ago and have not noticed any response.  Will Public email a response or where can you view response when signed in to my account?  How can I contact support and receive help?   Thank you!   

Koodo transfer, but I don't have esim

My phone is just old enough that I don't have an esim, but I'd like to transfer, (and finance a new phone through koodo). Is there a way to do this?

imessage not working

my i message can't be activated for some reason. It got linked to my icloud email but not to my phone number. what should i do? I tried troubleshoot it with apple customer service and they told me to connect with publicmobile. should I order a new es...

Subscription on existing public number activation issue

I am an existing public mobile user, my plan didn't activated automatically, So I did some plan recharge yesterday evening.  The thing is now it's asking me to choose the number for activation while I already have my number, it's not ported number. I...

puk code

I need the puk code for my phone. I can't login b/c public mobile is sending the verification code to my cell number and I can open my phone to read the code. How can I get the code sent to my gmail instead so that I can login to my account

Koodo trans, outside Canada

My wife would like to switch her mobile service to Koodo. However, she is currently outside Canada and does not have roaming service, so she cannot use her Canadian phone number at all.At the final stage of transferring her number, she is required to...

ESIM setup problem

Hey same thing is happening to me. What should I do??

tried to set up second phone

I tried to set up a second phone under my account for my mom.Public Mobile accepted her phone number transfer but unfortunately deleted my current phone number.  Now I can not use my phone and there is no human to talk to.I tried to set up a new acco...