Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New credit card, had to update my payment optionRepeated texts regarding my account being on holdDoes it take longer than 4 or 5 hours to be updated?When you login to the acct all is in order.The chatbot is useless.
Hello,Looking to port my number into public from Telus. Port was not completed and my eSim doesn't work. Chatbot got caught in a loop and wouldn't help.
Because I need to find outgoing calls I made to a Lawyer's office for my records, it is absolutely required to be on record as I need that info for court.Please give me the records of all calls made so I can have proof of this. Also, why do we have t...
My number transfer from Telus failed and now my eSIM is stuck and my service is not working. I already paid. Please reset my activation and assign me a new number immediately.I have been trying to fix this for days and live chat immediately disconnec...
I'm transferring my number to Public Mobile. I replied 'YES' to the confirmation text, but I still can't receive calls or texts. I tried to submit a ticket via the chatbot, but the 'Submit' button is greyed out and not working. Please help me complet...
I attempted to call a company in Utah with a 801 area code and was told I need to purchase more minutes. I thought all 800 numbers were toll free. When did things change?
Hi,I just activated my new plan with Public Mobile. I am currently with Koodo Mobile on a postpaid plan. I tried porting my number from Koodo Mobile and confirmed the transfer via text with them. I no longer have service on my phone.After going back ...
I'm hoping to activate a new eSIM line and would appreciate some guidance on a non-standard situation.The device I want to use is a Humane AI Pin. It's an unlocked, eSIM-only wearable that supports the LTE bands used by your network, including bands ...
Not getting service and switch back to normal sim I paid for a bill and couldn’t use my phone service was off and on
For some reason I cannot make toll free calls. I get a network recording say that my call cannot be completed. 800 and 866 numbers. Anyone else having this issue?
hello there I am wondering there is no signals on the top right corners after activating an Esim. I checked IMEI its good I even reset my phone network and toggle airplane mode still not getting signals or make calls need help immediately
I ran out of data while on vacation. When I tried to add some data with my reward points all I was offered was US talk/text and data. I used 20 points and added believing I could still use this in Canada. Unfortunately my data does not work and took ...
Hi I am needing help with porting my old number to Public Mobile from Indigitel or Tiny Mobile Can you someone help with this?
Hi, my esim activation has failed and the chat bot instructed me to ‘raise a ticket via the community’. I couldn’t see any ticket functionality, but if you could direct me, it would be appreciated @CS_Agent
Hi Community,I needed help regarding Esim activation as my previous provider was Rogers. For porting the no i said yes to everything, but i was doing it from the other device so i think accidentally the Esim got activated on my other device. But duri...
Would i be able to add another phone to this account?
how to see my answers of my ticket no
How do I transfer my number from moto g stylus to my iPhone 17 e?
I've been waiting for a week for my sim card. The website wouldn't let me proceed with an esim even though my device is compatible, and it wouldn't recognize the public mobile sim card that I already own, so I grudgingly bought a new one, after seein...
Hi, I moved my line from rogers to public i can call but I can't receive calls
I need my invoice for September 2024
I received text saying that I have not authorized phone number transfer, and asked me to text 1 to get authorization message. But I only got the same message again. So I text 1 again. But get nothing yet. Right now I can use data but cannot call or t...
Hello there, my name is Raju Subba I was a regular customer of Public Mobile and my wife too ( two services )and cancel the plan in 2026 due to eSim was unable to download. but now I want to come back again if works by now. but a problem occurs when ...
My account coverage is supposed to be Canada Us Mexico but it is showing canada US only why
I am an existing Public Mobile customer. My current phone has a physical SIM card. If I purchase a new phone with an eSIM how do I transfer my service to it?
I’ve been charged 3x in two days when I had the sim marked lost so I should not have been charged, didn’t realize I couldn’t call anyone? I need this refunded immediately . Also I never added an add on and my plan switched?
I cannot create a custom search past 1 year from today. I need billing history for January 2025 to December 2025 but am limited to May 2025 to December.
I switched to Public Mobile and it’s been a mess from day one. I was without service for 3 days during the number transfer, ran into issues just trying to pay a simple bill, got charged twice, and now I can’t even make a payment at all. This has easi...
