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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Travelling from Canada to US

I will be travelling to the United States. I have the plan outlined below. Can I make calls and text with no additional charges ? Do I need to add roaming? Thanks The plan:75 GB within Canada and the US Data at5G Speed5G Speed up to 250mbpsUnlimite...

cs agent

how do I private message a CS_agent?

eSIM to SIM during activation

I selected eSIM during the activation thinking that I was gonna use a device supporting eSIM but the plan has changed. I will my current phone which does not support eSIM. I have not completed my activation yet. Can I ask for a SIM which was offered ...

Credit card not working

My credit card is no longer working when trying to pay for my plan. Nothing wrong with the card as I am using it for other purchases. I pay for three different accounts and they have all stopped working. Please help thanksJeremy

CS_Agent Please help with SIM issue

I cannot open a ticket for my SIM issue. My number got transferred to Public mobile but not to my SIM. Now I don’t have any service. I need help. I could not open a ticket.

Hi , I am new join public mobile.

I have one problem that I make mistake wrong phone number on transfer. I need to fixing the right phone number that will work with text messages.

I need help signing into ever safe id account

There is no “didn’t get a code?” Link it just shows “resend code” but I don’t even know my number that got send that code

Resolved! Issues retrieving account and number

Lost/stolen phone I cant access my email associated on my account.I also dont remember my password now..My accoynt needs to be topped up and switch plan. Switch from eSim to sim card.

Resolved! Locked Out of App After Wrong Number Entered During Port

Hi everyone, During activation, I mistakenly entered the wrong number for porting and now I’m locked out of the app because OTPs are being sent to that incorrect number. I’ve already submitted a ticket but wanted to follow up here in case someone can...

Resolved! New Subscription. ESim not registered

I'm a new subscriber, porting in my number. My PM eSim is installed, but not registered on the PM network.I received the email that said "Congratulations, your Public Mobile subscription is now active" and "Please note it may take up to 5 hours for u...

Resolved! Apply a new number and subscription for my Mom’s short stay in Canada

I have a PM number and subscription for myself using. My Mom will come on April 17, and she plan to stay around half year. She is just visit visa holder, so I suppose to apply a number for her under my name. How can I do it? How can I stop it when sh...

Resolved! Lost sim card

Can I keep my old phone number from a lost SIM card?

Resolved! Promo $29/mo 20GB third month free

Hello,I just subscribed to day because of the $29/mo 20GB plan, it says 3rd month free. Is there a code I need to type in to redeem this third month free? How can I be sure my third month will be free?-Thanks

Cancel subscription

Please advise on how to cancel my subscription.

update credit card

Resolved! Cancel my subscription

Please advise on how to cancel my subscription

Resolved! I don't have access to the email address tied to my public mobile account

Hi I;m trying to get into my public mobile account but I now longer have access to the email address tied to it. How can I submit a ticket for that?

Refund please.

Hi I transfered my number to Public mobile from Freedom mobile but calls and data does not seem to work. I've tried everything but no progress. It's only been 12 hours or so since I purchased the plan. Could I get a refund for this and also close my ...

Resolved! Gave wrong number for transfer - and now can’t even login

Two fold issue here. 1. I screwed up and didn’t check the number I gave to be transferred and typed the wrong one for the transfer. How do I alert public mobile? The 5G internet is working, and my account is registered to the number I provided, but I...

Call failed

New number and account. Calls fail yet I see phone number of person trying to call me. I have restarted phone, tried airplane mode on/off/on, removed SIM card and reinserted. Account active. Unable to phone out to. Says please check the number and tr...

Resolved! Gaining access to Plans not listed for new subscribers

I saw in another thread a couple of 4g plans like $19/2GB and $20/3GB. These would be ideal for my mom as she uses between 1 and 2gb usually, making the normally listed $19/1gb plan not *quite* enough for her to switch.That thread is here: https://pr...

No data

Hello, I’m on my last day of my billing cycle and my mobile data won’t work. It says I’m connected to 5G and have bars, but nothing works. I’ve restarted my phone and nothing. any help? I changed my credit card two months ago but I have had a payment...

Going From Fido Physical SIM to PM eSIM

Hello,I'd like to switch back to PM on an eSIM but I am currently with Fido on a physical SIM.What will happen to my phone number? Will it transfer automatically?I've only ever worked with physical SIMs so I'm new to the process.

Disappearing Data

What’s my recourse for disappearing data? I live in an area with no cell coverage for 30 miles. When I go online to check account I see 1/4 of my data used up.

Trying to Acces my account, asking to activate and already activated SIM?

How can I access to my account, see the plans you have, and choose the right one for me? It should be easy to just access my account on my phone to see the plans Pmovile has and suscribe to one, but when trying to do so, I am stuck with a message tha...