Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Activated my account today and requested to transfer my number from Fido to public mobile. I got Fido message and responded YES. But public mobile sent me the below message and I entered the correct account number for my Fido Hey, it's Public ...
I have a new member that signed up. Could not get the number to transfer. Set new number up on account. Tried to transfer old number from telus but says phone number invade. Any ideas how to get his number transferred to public
Hi there I am charged twice a month for my plan. But there is no any double payment on my Public mobile account paymenthistory, only one a month. But from my bank account money are charging automatically every two weeks. Can you explain me how to sol...
Hi thereI am a Public Mobile customer current and wanted to sign up my daughter's cell phone for Public Mobile.. I was doing the setup / phone number transfer all from my device and long story short it has changed my own phone / eSim to the one I was...
I purchased a subscription with Public Mobile, only to discover right afterward that my phone does not support an eSIM. Unfortunately, because it was the last day of my existing phone plan, I was unable to complete the activation process with Public ...
I am currently porting out of Public Mobile and have assorted bonuses gained over the last 6 or so years here. I'm near certain it is all just going to go to waste but if there is a way/chance. Tell me and anyone who wants the stuff can have it if po...
I am unable to access my account. I get the message "UNAUTHORIZED For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assistance."I've submit a ticket to the CS Agent, it has...
I’m having an issue activating my Public Mobile service after transferring my number from Koodo.I completed the activation process and requested to transfer my existing Koodo number. I received the authorization SMS from Koodo and replied YES within ...
Hi there, im getting text messages that im out of data, so I bought more, but when I checked my account ive only used 0.01/6GI would like a refund of the $15 I paid for 1 G
after travelling back from Japan, my line shows SOS. I logged in Public App, there’s a warning: no eSIM, contact the customer service. so do I need to replace a new eSIM
Is there anything special I have to do to access 10 more GB of Data from my rewards?
How do I switch phones using existing sim card
Why did my payment not go through?
a 611 number from Public Mobile says did not receive payment. My payments come out of my account automatically.
Hi - Previous phone was lost. Now have a new iPhone with sim inserted, but cannot receive calls or txt message except if someone texts from an iPhone. It shows SOS. I am connected to wifi. I’ve tried shutting the phone off. Taking the sim out, but no...
Hi,I changed my cellphone service from Fido to Public Mobile around 10 pm last night but my phone is still at Emergency Call Only status until now. How long should i still wait the message to change into Public SIM card, as my sim still the Fido one....
I am a Canadian, I live in Canada, my credit card is Canadian funds. Why is my Public Mobile bill in US dollars?
I got the same text as everyone, no payment (which isn't due until tomorrow anyway and the payment is pending in my CC account) and my account was suspended. I did sent a customer service message to Public Mobile. And after venting to my husband, ...
Hi I got a text saying my plan did not renew but there is a renewal with receipt showing up when I log in. Just want to double check that you got the payment.
Hi, I was registering for my account and submitted my payment. It then told me that there was an error with my submission. I left the computer for a bit and the site timed out. I logged back in and it took me to the payment page again. I assumed that...
hello, I am currently experiencing disrupted service and I have been told my payment is not going through. However I signed up for automatic payment and I have also been charged an automatic top up. I can’t find a way to resolve this on my own on t...
Hello, I received a text from Public saying my plan did not renew, but when I check in my account, it appears that Public did accept my payment and that the next renewal date is in September. I have attached a photo. Am I missing something?Thanks,De...
Long time customer here... I just got a text today saying my plan did not renew because payment not received, but payment history shows payment made today with the credit card on file-- there's a receipt for it. What's going on with Public Mobile b...
Hey community,Is there anybody else having any payment issues? I have plenty of funds on my account from payment vouchers, and was issued PM points, but it won't allow a payment to go through. Knock on wood, I still have service. I have opened a tick...
Hello,I'm contacting you on behalf of a customer who would like to transfer three phone lines from Rogers Business to Public Mobile.Could you please confirm the following:Can three Rogers Business phone lines be transferred to Public Mobile?Can the e...
Hi I’ve been trying to get into contact with any agent since yesterday, as i have to reload my phone plan with vouchers that I bought. But no one replies. Please look into it. Thanks
I would like to know: is my Public plan good for The States?Thanks
