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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 40224 Views
  • 152 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50777 Views
  • 182 replies
  • 30 Bravos

Resolved! Can't Make International Calls

My Package is US-Mexico. I am not able make calls to UK, Taiwan, and Hong Kong. I recently switched to Public Mobile. Can't make calls to the countries included in international call package. I saved number in the format mentioned in online community...

HappyOtter by Great Neighbour / Super Voisin
  • 487 Views
  • 5 replies
  • 0 Bravos

Data not working in US

Have the $35 per month plan that gives me 60GB in Can, US, Mexico. Got to Chicago yesterday and don’t have data. Call and text works though.

Kobeb by Great Neighbour / Super Voisin
  • 284 Views
  • 5 replies
  • 0 Bravos

Payment 2 times

Hi there,I was charge 2 payments today:$35 at 9:52am$34 at 9:50amPlease follow the $35 charge and refund $34.Thank you

janet_ordonia by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

International add ons added by mistake

International,minute,add on,by mistake edited by computergeek541: corrected the category label (unrelated to discussion about how to use the Community website)

Ravi5 by Good Citizen / Bon Citoyen
  • 194 Views
  • 3 replies
  • 1 Bravos

My data is not working

My data is not working at all ... i have a plan with 10 GB data but it's not working at all...also I'm not getting caller ID when someone calls me even if there number is saved ... it says unknown...please help me 

Tooba-80 by Great Neighbour / Super Voisin
  • 243 Views
  • 7 replies
  • 0 Bravos

Help! Can’t login to pay my bill!

My Public Mobile line is currently disconnected, and I’m trying to log in to pay my bill but I can’t receive the 2FA code because my phone service is off.I also just regained access to my email, but I’m not receiving any OTPs there yet either. I can’...

shansguek by Great Neighbour / Super Voisin
  • 216 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone not working

Drops calls. Phone doesn’t ring. Goes to voice message. People can’t hear me when I answer. This is almost every call now! Help

Samitch by Great Neighbour / Super Voisin
  • 305 Views
  • 5 replies
  • 0 Bravos

Resolved! US data add on

I purchased 1 GB US data - son now in states and doesn’t seem to be able to use it. 

brine by Good Citizen / Bon Citoyen
  • 680 Views
  • 15 replies
  • 0 Bravos

help needed

who is the parent company for public mobile?how do i transfer my existing phone number from another company to a public mobile plan?

DMansell by Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

Resolved! Public community points

Do you absolutely need bravos to get points or just asking questions and answering people get you automatically points and if so do points accounted the same day or have to wait the end of the month?

momk by Good Citizen / Bon Citoyen
  • 356 Views
  • 6 replies
  • 0 Bravos

Resolved! Reward fidelity

Last month, i had a text from PM that said i am eligible for 1$ less in my subscription or 1 points for each month, But each time i click the link it brings to my reward page and nothing happens.  

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momk by Good Citizen / Bon Citoyen
  • 191 Views
  • 1 replies
  • 0 Bravos

Subsciption update not applied for both my kids plans

Can somone help me figure out how to resolve this issue. On April 28 my kids both got an add on their phone for 4G 2GB plan for $19/month.  They both typed "YES" and it said the new subsciption plan will be added to their account on the next renewal ...

sarahTrapani by Great Neighbour / Super Voisin
  • 215 Views
  • 5 replies
  • 0 Bravos

New Subscriber - Can't activate subscription

I signed up for Public Mobile yesterday (Friday, May 16th) but cannot activate my subscription. The payment has been processed by my card company. My current provider, Telus, says the number is ready to port out and I have my IMEI and the current Tel...

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YVRLeo by Great Neighbour / Super Voisin
  • 183 Views
  • 2 replies
  • 0 Bravos

Voice not working with another sim

I was on publicmobile with an Moto G stylus 2023 and esim.At my cottage (St-Alexis des monts) on the tower everything (voice and DATA) was working great except speed was not that high.I gave my phone to my wife, reset it and install her physical SIM....

leblanda by Good Citizen / Bon Citoyen
  • 247 Views
  • 7 replies
  • 0 Bravos

Data

Got a message saying I have used 75% of my data, checked my account it says I have only used .50of my 3GB, my Iphone says I have used zero, why does this happen?

Calling from my cell phone is no longer available

I forgot to update my direct payment information and now have no service. I updated it by the deadline provided, but it wouldn't accept my payment. I have no cell phone calling service. Is there a phone number to contact someone other than the 611?  ...

dixont by Great Neighbour / Super Voisin
  • 187 Views
  • 4 replies
  • 0 Bravos

Free month

I have the plan where the 3rd month if free. Does that mean every 3 months or just the first one. 

Saucyking by Great Neighbour / Super Voisin
  • 311 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't get into my Public Mobile eversafe account

Just switched over to Public. Everything seems to have worked except for getting into the app. It keeps trying to authenticate me by sending an sms but I never get the sms. I switched to code by email, I get the email but it doesn't accept the code, ...

Imnewhere by Great Neighbour / Super Voisin
  • 173 Views
  • 3 replies
  • 0 Bravos

Can not access my account

I have a my account that I can not access.  The phone number for receiving SMS messages is not valid and I do not know how to fix this problem.  I am going around in circles trying to figure it out.  I created a new account with a different email so ...

Westwind2207 by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

From $35 plan change to $19 issue

Is there anyone know, how I can downgrade my current plan from $35 monthly to $19 plan? I login and cannot find the $19 plan anymore. Does PM not allow to downgrade? 

Joe246 by Great Neighbour / Super Voisin
  • 393 Views
  • 7 replies
  • 0 Bravos

login account

Hi,I've been having issues login into my account since beginning of this year.  I really need to login now to my account so I can change the payment plan with a new credit card as my old credit card is expiring for continuous service.Please help.Chif...

Chiffon by Great Neighbour / Super Voisin
  • 237 Views
  • 5 replies
  • 0 Bravos

Porting a number

Hi, I currently have an esim number with you guys and my next payment is May 26. I want to cancel this account before the payment comes out and port a number from a different carrier to replace this account?

Pe_pe3 by Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 0 Bravos

DATA TEXT

Can I get 4G 6GB data , talk and text for $22.00 . 

VO1NC by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 0 Bravos
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