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Resolved! Log in to my acc to change plan

Hi I need help. I was offered 30 gab plan for 45 dollars. I need to log onto my public mobile acc to change my plan for the next billing cycle. I am not able to log online to my account to change plan. I try to reset password. The password successful...

No call service

I havent been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the phone. I have a...

felixsav3 by Great Neighbour / Super Voisin
  • 130 Views
  • 3 replies
  • 0 Bravos

Resolved! sim

i order a sim card on11/02/23 and did not get it as yet

kaylas67 by Great Neighbour / Super Voisin
  • 173 Views
  • 4 replies
  • 0 Bravos

Resolved! Customer Service Agent

How can I speak with a customer service agent 

zk7 by Good Citizen / Bon Citoyen
  • 221 Views
  • 4 replies
  • 0 Bravos

Resolved! Account Number

What is my account number

zk7 by Good Citizen / Bon Citoyen
  • 191 Views
  • 14 replies
  • 0 Bravos

Resolved! Cheap Plan

I am with Fido right now. Looking for cheap plan from Public mobile. My budget is $20 +/-. I need around 3 GB Data, Around 400 minutes. That's All. Thanks,KD.

KD0979 by Great Neighbour / Super Voisin
  • 233 Views
  • 8 replies
  • 0 Bravos

US Roaming no Data

I'm currently in the US. I activated the 15 day plan including data at the airport this morning for both my wife and me. Hers is working perfectly on her iphone. I have voice/SMS but no data on my Android . I'm connected to TMobile and voice is fine ...

twocrazydots by Good Citizen / Bon Citoyen
  • 256 Views
  • 9 replies
  • 0 Bravos

Resolved! Refund?

I haven’t used my one month at all since signing on, and want to cancel it, can I get any sort of refund?

dariusfz by Great Neighbour / Super Voisin
  • 133 Views
  • 6 replies
  • 0 Bravos

Temporary Prepaid T-Mobile sim

I am in US for two months with long distance addon just finishing in two days. I purchased a T-Mobile US prepaid Sim card with a US number. If I inadvertently receive incoming texts or phone calls from the public mobile Canadian number will I be char...

Jlop11 by Good Citizen / Bon Citoyen
  • 145 Views
  • 7 replies
  • 0 Bravos

Community Rewards + New Promo Code

Anyway Anyone else have their CR credited to their account balance before renewal date? My Account shows a credit for CR today which wasn't there yesterday but normally it doesn't get added to the account balance until renewal. On another note, coupl...

dabr by Mayor / Maire
  • 394 Views
  • 16 replies
  • 7 Bravos

Sometimes my messages wont send

Sometimes my texts wont send even though I have 3 bars. I changed phones and stayed the same sim and it still sometimes wouldnt send. Seems like it is an issue with the sim. I tried changing plans idk what else to do.

gabezone12 by Great Neighbour / Super Voisin
  • 116 Views
  • 5 replies
  • 0 Bravos

My phone signal keeps dropping.

My phone signal keep dropping once in while. When people try to call me they can’t connect. It doesn’t ring at both ends. Not sure what is the issue. Pls help.

Manusaini by Great Neighbour / Super Voisin
  • 160 Views
  • 6 replies
  • 0 Bravos

Suspended account - won't accept payment

Quick summary: I have two credit cards - one a loadable CC and the other is a Visa Debit. I accidentally forgot not to take $ out of my Visa debit account - to pay for something else and there wasn't enough funds - that's the one that is automaticall...

Leaving by Great Citizen / Super Citoyen
  • 114 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot log in my account

Hello, I am not able to log in my account or reset the password.

Adi20 by Great Neighbour / Super Voisin
  • 158 Views
  • 9 replies
  • 0 Bravos

Resolved! Monthly data totals

Is there a way to view my total data usage in previous months? I do check my usage occasionally during my current month, but when I look at my usage history, I can only view day by day usage totals. Is there a summary page I am missing?Thank you

DDM69 by Deputy Mayor / Adjoint au Maire
  • 135 Views
  • 4 replies
  • 1 Bravos

Resolved! Unlock phone

Can you please unlock my phone IMEI 3*****************5 the phone associated with this was 7**********5 sim card lost Edited by ShawnC13

msgigid by Great Neighbour / Super Voisin
  • 179 Views
  • 9 replies
  • 0 Bravos

Fail number tranfer

I tried to transfer my Chatr number to Public Mobile. I followed all 4 steps with success. I received from Chatr acknowledge (YES) for number transfer. But after 5 min I received from Public Mobile that my number transfer was failed. It was said that...

Alona by Good Citizen / Bon Citoyen
  • 205 Views
  • 11 replies
  • 0 Bravos

Resolved! US DATA NOT WORKING

Hello, I have purchased two data plans (totalling $35) that are not working. The first purchase didn't show up on my account nor did a receive an sms about add-on. When I made the second purchase, both add-ons appear on my account and neither work. I...

Resolved! Data Connection

Hello,I recently purchased a One Plus 10R phone in India and on replacing my SIM card, I am unable to connect my data to this phone. I can use the phone to call as well as internet but not the data of 2GB that I have still unused.Can I get help pleas...

Luzar72 by Good Citizen / Bon Citoyen
  • 294 Views
  • 14 replies
  • 0 Bravos

Resolved! Bills from 2021

I'm trying to get a copy of my bills from 2021/2022 for tax purposes. My login information isn't working and when I try to reset the password, I never receive the reset email or text. Help!

suzykendrick by Great Neighbour / Super Voisin
  • 141 Views
  • 5 replies
  • 0 Bravos

Resolved! Wrong data add on package purchased

Hello I meant to purchase US data package but purchased wrong add on- canada 1G data add on how can I request refund?? I would like to purchase US data add on... please help

naomi_0729 by Good Citizen / Bon Citoyen
  • 126 Views
  • 2 replies
  • 0 Bravos