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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Internet problem

Internet does not work????

Ported to another carrier, refund of extra payment

I have ported my number to another carrier, how and when will I get the refund of the extra amount paid for my subscription with public mobile

My service stopped - duplicate accounts

Huge problem.About a year ago I attempted to activate a Public Mobile line. The activation did not appear to complete, so I later created a second account using a different email address and successfully activated the phone number I have been using e...

Blank calls

Lately when I make an outgoing call its just silent - the screen says calling but there is no sound. so I hang up and call again and everything is fine. On the same note, sometimes when I get a call I cant her anything for the first 5 seconds. I a...

Invalid SIM card Number

I wanna open an account and try to active a physical SIM card which was used by my MOM before. She just switched the physical SIM to eSIM today. However, during my new account activation, the error "Invalid SIM card Number, plz try again." was showi...

No internet

Power outage. No internet, but 2 bars on iPhone. Phone calling works, but no internet data. Thanks!

Resolved! Why do I keep losing my moble data and phone sevice

Data

What will it cost me for more dataBecause now all I have is text and call

Day 3 of no service, I just wanna chuck my phone at the wall at this point.

Merged similar posts

Resolved! PMDATA10??

I have a plan that would qualify but when I log in I don't see the offer. How do I add it?

Resolved! PMDATA10 new subscription only??

Can the code be applied to an existing account?

Resolved! Pre ported number account login issues

My pre ported phone number is still stuck with my account and i cannot login through the Android app as it sends verification texts to the old number. Web is fine as I can verify via email. Even when checking the esim settings on my Samsung phone, it...

Resolved! Transfer number from Koodo

I am trying to transfer my number from Koodo to PM, but it says that the number I have is not a Canadian number. I need help to transfer and then finish activating.

Unlimited U.S. Talk, Text and 5GB Data

I purchased: Unlimited U.S. Talk, Text and 5GB Data Bundle (30 days) with points for my husband. He is down there, and it's not working. He even got a text offering him data for $10 from Public.What can be done to activate it? Or can I get a refund &...

Travelling

I am travelling to Australia and I would like to keep my phone number in case I have text or calls coming through. I am wondering now to go about this when I am in Australia. I was going to get an eSIM card but I wasn’t sure if I could still use my n...

Cannot login because of lost access to the email and phone # to verify

My partner has an active public mobile plan. They have lost access to the email and phone # used to verify their account on login, so they cannot login at all. How can they regain access to their account? Even though they have a new public mobile pho...

texting

I recently switched to your service. People do not receive my texts and many have trouble answering my calls.

No data on my phone

On May 12 I received a message from Public saying my phone does not support 4G( said it's a 3G) so I would have to pay an extra $5/month effective June. My phone is a Samsung A55. I tried to reach out to customer service and even sent a message to t...

Phone number invalid

It says phone number is invalid 514-xxx-xxxxI cannot proceedEdit by Dunkman: removed personal information

Need help! Lost service and don't understand why

Need help! Lost service and don't understand why, my credit card is billed. The message I keep getting is that my account is deactivated. Seems I can't access my account to view payment history.Don't even know where to start

Resolved! Reward Points

How to redeem my reward points?

Cannot log in - EverSafe Sending 2FA Code to an Unknown Number (Ending in 119)

Hi community and CS Agents,I am having a critical issue logging into my Public Mobile account.My username and password are correct, but after entering them, the EverSafe system brings me to the "CONFIRM YOUR IDENTITY" page. It says a 6-digit verif...

Resolved! Lost my account access

Could you please advise me on how to restore access to my account?The email address that I believed was associated with my phone number no longer physically exists (it was a work email account).I am able to log into an account, but I am being asked t...

Resolved! Recovering family phone number

I'd like to select a specific phone number that my family just gave up from a land line. Help please!

no signal

i have no cell signal after power outage

Need help extablishing a new account

Hi, I'm trying to set our non-profit up with a phone plan but your system won't accept our visa. Can you please contact me directly to fix this? I had planned to change the name on my account but that doesn't seem to be possible. I can be reached at ...

Resolved! Subscription

I have a subscription, however, now I am being told that it will expire on June 17 2026, which would normally be my payment date.Why is my subscription expiring?

Resolved! eSIM APN Configuration Issue - Account Access Blocked by EverSafe Verification

I have an active Public Mobile eSIM on my iPhone 12 Pro running iOS 26.5. The eSIM has no data and no cellular reception. I discovered an issue: my cellular data network APN is set to isp.mb.com instead of sp.telus.com. I cannot manually change this ...

Getting Activation Codes via Email

How can I change the settings in order to get the necessary full activation codes via email instead of SNS?

URGENT RE: I sold my phone and tried to update my esim on my new phone and cant.

what do you do when customer service wont message back, I recently bought a new phone and need to put connect with a new esim with public. The problem is when you go to login to your account the want you to verify with your cell phone (why not an em...

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