Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have 75g data which I can use it in US Ca and Mexico.It was working well in Us. So I expected that it would work in Mexico. But It didn't work.And I am still in Mexico.Iam paying data plan for Mexico every month. Please let me know how to solve thi...
Hello, I purchased a 60gb plan this morning and asked to have my previous number transferred. It said it would take 5 hours. It still isn’t working. Could you please help. I’ve currently paid for a phone plan and haven’t been given a number.
yesterday my sister got her iPhone 16 stolen and I went to her myaccount to submitted lost/stolen and suspend. I went to website "device check Canada" to enter IMEI and why they said blacklist status is clean? I need help and how to make blacklist?
I have been trying for more than 2 hours the QR code that was sent to me isn’t working; I am leaving chatr because no one replies when you need help, Public mobile seems to be like Chatr. How do I resolve this problem with QR code
It's been more than 3 days with no cellular phone, please help!SOS only eSIM not working need QR code re-sent.
My phone asked for SIM PUK, please give me one. I tried to open ticket but it sent me 2FA to sms and email, I have access to neither please help and thanks
After several attempts trying to replay to customer service agent, now I can't reply at all.
I'm trying to trouble shoot my wife's phone to figure out why her data is disappearing at an alarming rate. She has been using public mobile on a 1gb plan for years now, and is well aware of the issues and limitations related to data use. So far sh...
What can I/cannot do when I am in US or Mexico?Can I use data so I do not have to set my iPhone on airplane mode? Can I send & receive text to/from Canada, US or Mexico?Can I call/receive anyone in Canada, US or Mexico?any special instructions on se...
Hi,I received a text message from PM offering me bonus monthly data indefinitely for as long as I keep my current subscription. However the link in the text message just goes to my account home page. I don't want to change my current subscription bec...
How do we change this? I'm so confused.
What is wrong with the "MY ACCOUNT" website? I've tried on multiple browsers and devices, I've reset my password, nothing works.After I successfully login, I just get sent back to https://publicmobile.ca/en/ . Can't view my plans or usage.FIX YOUR WE...
When I paid my monthly bill (which is getting more and more difficult every month), a new promotion came up offering 5mbs or whatever you call it, for the same $25 I am paying now. However, there was a little *12, beside it, with NO EXPLANATION. Forg...
lost phone how to cancel account
hi, I have a samsung galaxy S20 FE 5G, I tried to set up call forwarding NO reply, busy, on my phone, I got an error mesageI tried *61*6479949131# send*61*6479949131 send, none of them are workingfailed to read data, something went wrong, check you...
⁸Sim card was sent to an incomplete adress. Can't reach Public service to resend. Sent a ticket. No reply...
I'm planning to invite a friend for Canada-US-Mexico with 60G for $35 plan. But this plan doesn't seem available for new subscriber. Would my friend be able to get this plan during the sign up/activate process?Another question is about using hotspo...
I changed my plan to $40 but I was doubled charged $ 40 and $ 56.50 edited by computergeek541: changed category (unrelated to discussion about how to log into self serve account (My Account)
I'm trying to update my payment method to re-activate my service but this website is just bringing me around and around in circles!! Can't access!!!
I would like to speak with someone about a credit card charge
Purchased a Motorola edge 24 that had the IMIE Blacklisted by Telus Communications in Oct 2024. How can I get this removed from the blacklist so it can be fully functional.
Hello. I just ported my number to Public Mobile today, so I paid for my subscription. As i was exploring the menu, I tapped change plan to know what are the available options. I saw a higher data offer thats the same monthly fee as my current subscri...
Hi everyone, I transferred my number out from public mobile to other carrier three days ago. I have been with public mobile for two years and I love public mobile. Good price and good deal. I transferred out just because getting a new phone from othe...
Hi,Almonst more than 48 hours have passed since I have activated $40 60 GB Black Friday plan. The plan does include regular 500 long distance minutes but I have not received so far additional 500 long distance Bonus minutes as advertised. Why I am no...
Callers have told me that my line is not in service
If I change subscription close to my renewal date, will I pay for the remainder of the month and then charged again at my renewal date; example Would like to change to the $19 per month from the $18 I am currently paying. My renewal date is Nov 27th...
I can't logon to the app to finish setting up my phone account which I already paid. It returns a login error. Try later, every time. What's up with that?
I would like to close my account please.
As the title states, I had an error with my payment. I log into my account and I'm not given an option to remake the payment, I can only call out to 611 and it's asking for a 4 digit pin number. I never recieved this pin number as for whatever re...
So I subscribed to Public Mobile years ago when they still had their old points system. I registered for the $15 plan which included 250mb of free data. As years went by, the monthly fee dropped to as low as $10 until the points system changed. I ...
