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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

CS_AGENT

Activated new plan. Unable to login. It keeps going back to the login page, moment I enter credentials

Activation

When going through activation process, I got impatient and started activation prior to receiving notice from previous provider. Now unable to activate as sim already registered. Any suggestions as to how to go forward?

Need support: TURN OFF PRE-AUTHORIZED PAYMENTS IMMEDIATELY AND REFUND EXCESS PAYMENT

merged duplicate threds

US service not working on 1 of two Umidigi phones

I have a Canada -us plan for both my phone and my wife's phone. We were in Tennessee for two weeks. I could send and receive messages but could not make phone calls. I contacted help and followed all their suggestions but nothing worked. My wife coul...

Trying to purchase a new esim

I don't have access to my phone number as the previous esim got deleted and I don't understand why I can't just use my email to verify my identity

Public Mobile App

Both on my iPhone and iPad devices app screens went black after opening. When I reloaded neither would accept my credentials I’ve used for years. Please advise.

Text msgs wouldn't send or receive

Hi . I'm on public mobile service but I'm not able to use texting income out going. I have tried very on my side here from net work reset to restarting my phone check all my settings doing factory reset nothing seems to work on my side here. ***Me...

Missed payment

I missed the payment today. And I updated the new bank card number. But it shows the subscription ended. How can I renew it?

Transferring services to new device (old one destroyed)

I dropped my phone at work and it was destroyed, I purchased a new device and public mobile sim card. I can login to the public mobile app but without 2fa on the old phone I'm completely stuck.

Resolved! Umidigi G100 Vs Data

I just bought a Umidigi G100 from Amazon. I am able to talk on the phone, on the network, but i have no acces to data. Is there any incompatibility between those 2? I went to Telus to have some help but they are useless. We try many ways, plane mode,...

Having problems connecting to the network

Just had my battery changed in the phone I promise connected to the network or any network how to get on Wi-Fi it seems to be working at the moment but it was spotty in and out in and out as public mobile doing any upgrades or servicing on a network

I'm stuck, can't reactivate my account

I'm stuck, got my credit card hack couple weeks ago, by the time I got new one my last phone bill couldn't process so my account was put on hold. Now trying to reactivate with a new card but I always get to an error. Can't talk to anyone to help.... ...

Referal Rewards

I referred a friend 3 weeks ago. How long doesi t take for both him & me get rewards?

I'm unable to see au subscriptions under $20/month.

I used to subscribe to a plan that was $15/month. I want to go back to it as I don't need as much data anymore, but it no longer shows as an option. My husband's account, which has never upgraded from the $15/month plan, show an additional subscripti...

Just bought a new iphone

Hi just bought a new iphone. I transferred my phone number. And I purchased a new eSIM. But I don't think the plan is transferred to my new eSIM. can you help?

Resolved! Subscription

Why does my phone say no service public mobility ? I just signed up and thought it was all set up ready to go

How to contact Public Mobile

Can anyone please let me know how to contact Public Mobile. I need to contact Public Mobile urgently. I tried to put community-notifications@publicmobile.ca address but it shows no matches.Any help would be highly appreciated.Foyzer

Resolved! Can't renew

Hello, My Last Updated Oct 25, 2025 Last Subscription CycleSep 04, 2025 to Oct 04, 2025 My subscription ended 21 days ago and when I hit the renew button and go through the renew process it does not work and keeps telling me to try again later. I ha...

Resolved! How to Port My Number from Rogers to the $40 Public Mobile Plan? Any Fees and Timeline?

Hi, I am currently a Rogers customer and interested in switching to the $40 Public Mobile plan. Could someone please explain the process for porting my number from Rogers to Public Mobile? Specifically, I would like to know:Are there any fees or char...

TALK TAIME

I have a package of unlimited talk time within Canada, but I got a message from public mobile saying that you have limited talk time left. Has anyone faced the same problem?

Text Message

Why I can't text messages on my phone? I always got a message "sending failed". I tried sending several times but to no avail. What should I do?

Resolved! Sim is not working

Just got this public mobile sim card in the mail but when I transferred my old number and everything to it and put it in i get a notification every 10 seconds saying "No sim card inserted" the sim is in all the way and everything, i restarted my pho...

Lost SIM card

My spouse lost SIM card and can’t login to public app or website as it’s sending 2 factor authentication code to the phone number so how she can order new SIM card and activate new SIM card with the same phone number she has now ?

Resolved! voicemail

I want voicemail completely off my phone not just disabled or some hack to stop leaving a message I pay for the subscription, I would like to have the addon options that come with it my choice. This can be a deciding factor

Stop pre-authorized payment for my ported out number

I have already ported out my number, how can I stop the pre-authorized payment.

add ons

how do i find out how many uk minutes i have left?

No connection to service

I ported my number from Rogers yesterday. When the port was complete it worked for 15 minutes. Then I couldn’t reply to non iOS texts.Now my phone won’t connect to the network at all.any guidance is appreciated!

renew activation on phone

My wife and I both have our phones with Public. I have been able to renew the payments for my phone, but we have had no luck with my wife's phone. I don't know if her account has been terminated or if the info has just lost--but we can't connect to m...

Resolved! how to PUK unlock?

new subscription

my husband is coming over to PM. How do I get rewards for this?

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