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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9569 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20288 Views
  • 180 replies
  • 24 Bravos

Resolved! Hotpot data sharing

Hi Public Mobile Community, Does anyone know if the $34 5G plan allows hotpot data sharing?  I already have my hotpot turned on but still don’t seem to be able to get that working.thank you!  

MissChanChan by Good Citizen / Bon Citoyen
  • 179 Views
  • 3 replies
  • 0 Bravos

Reach agent open ticket

Trying to reach agent getting message ooops. Something went wrong, this is happening for few days

Fdrcamb by Good Citizen / Bon Citoyen
  • 104 Views
  • 2 replies
  • 0 Bravos

Refund

We paid on October 25, 2023 for 2 sim cards of amount $33.60 

Trying to log in to change my plan, but stuck in activation loop

I have been trying to change my plan and have been a customer for many years.  However, when I log into my account it send me to a page telling me to complete activation. I don't want to activate a new line, I want to be able to change my existing pl...

CoralCoral by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Resolved! Lost simcard

I want to order a new sim card. My son has lost his sim card

Reinitiate phone transfer

My wife is having issues transferring her phone number from her previous provider to Public Mobile. She accidentally switched her SIM card before confirming the transfer and the transfer has cancelled and she now has both accounts active. We need som...

Liam9 by Great Neighbour / Super Voisin
  • 106 Views
  • 2 replies
  • 0 Bravos

Resolved! Transferring old lost phone number

Hello. I have recently come back to Canada from Japan. Last year 2023 in March was the last time I payed for my physical Sim card. I moved to japan for 9 months so I did not pay for my Canadian phone and lost my original phone number.I just bought th...

Hannah9 by Great Neighbour / Super Voisin
  • 213 Views
  • 4 replies
  • 0 Bravos

Service

Payment how do I add my debit card to pay my bill 

Rick16 by Good Citizen / Bon Citoyen
  • 120 Views
  • 3 replies
  • 0 Bravos

Re: CID

When I call someone it displays to them "British Columbia". How do I get it to show my phone number instead?

Pygormus by Great Neighbour / Super Voisin
  • 79 Views
  • 1 replies
  • 0 Bravos

Resolved! I canceled my plan.

I already canceled my plan a few days ago. I didn't pay next cycle. But I have questions. I can't use internet service like youtube, instagram.  calling too? , can I call someone?My phone number is still active after 90 days, my phone number and acco...

jioo by Great Neighbour / Super Voisin
  • 171 Views
  • 3 replies
  • 0 Bravos

I have a $15 plan want to change to the $24 promo plan

hi there.  I am interested in changing my plan to the promo $24 dollar plan which has 4G data.  Currently I have the $15 plan. Would that be possible?  Also if this change can be done, will I loose my loyalty $$ off every month?  Thank you!

Shirazr by Great Neighbour / Super Voisin
  • 170 Views
  • 3 replies
  • 0 Bravos

Change order of data use

It's my understanding that Add-On data only gets used after plan data is used up. Can this order be changed?I'm about one week into a billing cycle and have about 7 days left on some Add-On data purchased in the middle of the previous cycle. I'd like...

SalsaCycle by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 1 Bravos

Plan is not active

@CS_Agent  My plan auto renewed Jan 8th now it's telling me that I don't have an active plan... I can't seem to get help from anyone to figure out what's going on. My data works just can't receive or make calls or send receive text messages

Alicia06 by Great Neighbour / Super Voisin
  • 132 Views
  • 5 replies
  • 0 Bravos

account balance transfer

I accidentally paid two times during the account setup the first time. I do not use this account anymore.  Could someone help me to transfer credit to my other account? The fund amount is $25

Centurypark by Great Neighbour / Super Voisin
  • 150 Views
  • 4 replies
  • 0 Bravos

Need CS help to port number

@CS_Agent Please send me the authorization to port a number from 7-11 Speakout to Public Mobile. I missed the 90-minute window by inserting the new PM sim card too early. Thank you 

mabelchan by Great Neighbour / Super Voisin
  • 106 Views
  • 4 replies
  • 0 Bravos

Resolved! Updating Credit Card for preauthorized method

Hi! I am having trouble updating the credit card which has expired. While re-entering the new one this message is coming up;' Sorry, we’re not able to process this request at this time. Please try again later' .The credit card number and ... is the s...

Houshang1 by Great Neighbour / Super Voisin
  • 209 Views
  • 3 replies
  • 1 Bravos

Public Points READ ALL ABOUT IT

With public points, you can redeem your accumulated points to pay less on your monthly phone subscription bill. I read somewhere that you can also use these points for discounts or to redeem gift cards for fast food places. If anyone has any more inf...

Julian69247 by Good Citizen / Bon Citoyen
  • 168 Views
  • 2 replies
  • 0 Bravos

HELP PLEASE!!! LOCKED OUT OF MY ACCOUNT

Hi I'm emailing from my husband's account. I am currently locked out of my account so I can't even access the community chat either. I tried resetting my password it says its reset then it tells me its invalid. I'm locked out of my account altogether...

Jrodorico by Great Neighbour / Super Voisin
  • 203 Views
  • 7 replies
  • 2 Bravos

Sim card

My Sim card won't activate 

Panda4 by Great Neighbour / Super Voisin
  • 197 Views
  • 9 replies
  • 0 Bravos

Account

I have two accounts at least I can sign in now, want to summit a ticket and can’t. Email is xxxxxxxxxxxxx@xxxxx.comphone is 368  xxxxxxxxxxxxxxsecond phone is 368 xxxxxxxxxxxxxxxxxif anyone could pass this on to agent (create ticket) would much be ap...

myron40 by Great Neighbour / Super Voisin
  • 152 Views
  • 5 replies
  • 1 Bravos

phone service keeps on dropping

I frequently experience loss of service on phone (but not data) inside the service area.  I have an iphone 13.  I have exchanged sim cards with no difference on either sim. 

billmclellan by Great Neighbour / Super Voisin
  • 109 Views
  • 3 replies
  • 0 Bravos

Resolved! eSIM not activated

I signed up yesterday for a subscription however the eSIM was unable to be activated. I tried using the QR code numerous times however it didn’t work either. I was unable to submit a ticket as well.  How can I get an eSIM to be activated? 

Loops by Great Neighbour / Super Voisin
  • 195 Views
  • 6 replies
  • 0 Bravos
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