Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My Package is US-Mexico. I am not able make calls to UK, Taiwan, and Hong Kong. I recently switched to Public Mobile. Can't make calls to the countries included in international call package. I saved number in the format mentioned in online community...
When I was registering for public mobile I entered the wrong IMEI number and can’t activate my device. How can I resolve this?
Have the $35 per month plan that gives me 60GB in Can, US, Mexico. Got to Chicago yesterday and don’t have data. Call and text works though.
Hi there,I was charge 2 payments today:$35 at 9:52am$34 at 9:50amPlease follow the $35 charge and refund $34.Thank you
My plan resets on May 22nd, yet when someone tries to call me it says sorry cannot make this call as there is no active plan on the account and to make a payment to reactivate the plan. How is that possible when it hasn't even reached the months end ...
International,minute,add on,by mistake edited by computergeek541: corrected the category label (unrelated to discussion about how to use the Community website)
My data is not working at all ... i have a plan with 10 GB data but it's not working at all...also I'm not getting caller ID when someone calls me even if there number is saved ... it says unknown...please help me
I replied yes to a promo offer by text for 25 GB for $26 but didn’t receive the data in my next billing cycle
My Public Mobile line is currently disconnected, and I’m trying to log in to pay my bill but I can’t receive the 2FA code because my phone service is off.I also just regained access to my email, but I’m not receiving any OTPs there yet either. I can’...
Drops calls. Phone doesn’t ring. Goes to voice message. People can’t hear me when I answer. This is almost every call now! Help
I purchased 1 GB US data - son now in states and doesn’t seem to be able to use it.
Why can,t I redeem my points. I've been with public for 7 years.
who is the parent company for public mobile?how do i transfer my existing phone number from another company to a public mobile plan?
Do you absolutely need bravos to get points or just asking questions and answering people get you automatically points and if so do points accounted the same day or have to wait the end of the month?
Last month, i had a text from PM that said i am eligible for 1$ less in my subscription or 1 points for each month, But each time i click the link it brings to my reward page and nothing happens.
Can somone help me figure out how to resolve this issue. On April 28 my kids both got an add on their phone for 4G 2GB plan for $19/month. They both typed "YES" and it said the new subsciption plan will be added to their account on the next renewal ...
I signed up for Public Mobile yesterday (Friday, May 16th) but cannot activate my subscription. The payment has been processed by my card company. My current provider, Telus, says the number is ready to port out and I have my IMEI and the current Tel...
I can't activate my esim to my s20
I was on publicmobile with an Moto G stylus 2023 and esim.At my cottage (St-Alexis des monts) on the tower everything (voice and DATA) was working great except speed was not that high.I gave my phone to my wife, reset it and install her physical SIM....
I am going on a trip across Canada, from ON to BC for the months of July and August. I normally only have the minimal $15/mo plan with only 100 talk minutes and unlimited text. Which suits me fine, because I don't go far from home often and use my ...
Got a message saying I have used 75% of my data, checked my account it says I have only used .50of my 3GB, my Iphone says I have used zero, why does this happen?
I forgot to update my direct payment information and now have no service. I updated it by the deadline provided, but it wouldn't accept my payment. I have no cell phone calling service. Is there a phone number to contact someone other than the 611? ...
I have the plan where the 3rd month if free. Does that mean every 3 months or just the first one.
Just switched over to Public. Everything seems to have worked except for getting into the app. It keeps trying to authenticate me by sending an sms but I never get the sms. I switched to code by email, I get the email but it doesn't accept the code, ...
I have a my account that I can not access. The phone number for receiving SMS messages is not valid and I do not know how to fix this problem. I am going around in circles trying to figure it out. I created a new account with a different email so ...
Is there anyone know, how I can downgrade my current plan from $35 monthly to $19 plan? I login and cannot find the $19 plan anymore. Does PM not allow to downgrade?
Hi,I've been having issues login into my account since beginning of this year. I really need to login now to my account so I can change the payment plan with a new credit card as my old credit card is expiring for continuous service.Please help.Chif...
Hi, I currently have an esim number with you guys and my next payment is May 26. I want to cancel this account before the payment comes out and port a number from a different carrier to replace this account?
Can I get 4G 6GB data , talk and text for $22.00 .
"notAbleToProcessRequest" when trying to add new card
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