Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Right now I pay $34 monthly for 30GB at 3G speed. I want something cheaper with different data options. The only other options for subscriptions that are offered to me are more expensive. That doesn’t make sense if I’m wanting to do less data, there ...
Hi there,I have an existing Public Mobile account, as does my wife. I'd like to activate a new SIM for a family member's phone under a separate line.Unfortunately, the phone can't install the Public Mobile app (Pinwheel device, locked-down OS).Are y...
I'm currently subscribed with the $117 90 day plan and want to switch to a monthly plan with more GBs and US/Mexico roaming. My current plan is paid until August 28. If I switch now will I get reimbursed for the remainder of this plan or will I lose ...
hello, I cant download/install the app, I need to enter manually my esim code
went ahead & used my phone's *611 to make payment through the tone prompts. And I selected the lowest, $20, which was a waste of time & money, as it did nothing to restore service to my phone. I need that $20 to be restored to my CC on file, immediat...
I just switched from Fizz. I am using a Nothing 4a Pro and wondering, how long it takes for Google Messages to connect to RCS? I've been waiting for many hours and it's still on connecting. Not sure how long it should take.
I can't pay I got a new credit card since old was lost and now Im entering my new card it's not working the payment
I live in Ontario. When I try and buy me catch the ace the location says I live in Quebec. I am not near the boarder. Sometimes it works but mostly not. How to fix
I am going to port in from Telus,But i need maximum 10 GB dataI checked out public mobile has the prepaid plan no contact and no financing cell phone Only 27$ is it OK?
But how? The 2 part verification goes to the old phone Every Single Time
Need a Sim PUK
How do I cancel my subscription when my other email and password are not working
Where do I find my community private message for a ticket that I submitted
My wife is trying to join Public Mobile from Telus. When she enters her number to be transferred on the Public Mobile app, she gets a message saying it is an invalid number. What can we do?
is it just me? lately I cannot make any toll free calls. regular calls ok but not those 1800. I rebooted phone multiple times as well
I cannot receive any incoming SMS or calls after my recent port from Fido. Outgoing calls and data work, but all OTP/verification SMS fail. This is blocking access to banking and accounts. Please escalate to Tier 2 and reprovision my line.Security ve...
When I check on my current subscription it is noted as 5G service. Why do I keep getting a text message that my 3G service will not be available after Mar2027? It's very confusing.
i got a used motorolla moto g power and i put my public m sim card in, but i can't use my cell plan. it says sim cant be used and to enter the pin. when i go 2 settings- sim locked for operater. it works fine on my other moto phone. i called the sto...
Cell phone was deactivated by Public Mobile yesterday with no explanation. I have automatically paid monthly for many, many years without issue. Payment was due yesterday, July 3 but never taken from my account and my service was cut off.I have bee...
So frustrating to get anything done with public mobile. I need the phone service urgently
I received a text asking if I wanted to get 1GB data for $15 dollars for 30 days. Does anyone know if that would renewed every month, and if so would that be in addition to my current monthly subscription of $18/mo?
Hi,My husband is unable to login to the app because his email address is no longer active. How can he get back into his account using his phone number as the verification code instead of his email. His phone number is ###-###-#### and his email addre...
I cannot login to my account because the verification code goes to my old phone which has an esim and I no longer have. How can I log into my account? My subscription is still active. New phone is esim only.
I recently joined PM from Koodoo in hopes of getting better service. Yet, I still find that most of the time, when I'm not at home and connected to wifi, I struggle opening the internet or apps like Instagram. I even got an important phone call today...
anytime someone tries calling me and I answer it instantly goes. Call ended for them, and then when I start making calls, it says that error code. I’ve done all the old-school tricks like resetting network data, restarting my phone and what not and h...
I dont know how to get a hold of customer service from PM and Im trying my luck to get someone to get in touch with me please. I cannot receive any calls now that im using PM. I transferred my number from rogers that dont have any signal anymore, ive...
I’m signed up yesterday and my phone isn’t working to make calls or send texts
I have an iPhone 14 that I was never able to have an eSIM for. Now I am trying to move to an iPhone 17 and it is requiring me to purchase a new eSIM. However, I receive an error message every time I try to purchase.
1. activated the esim on the wrong phone2. deleted it in hopes of reactivating on the correct one3. qr code does not work anymore4. can't access my account since it asks for otp that gets sent to the deleted number
My current plan is $60 as described here;As you can see, I haven't really kept up on the current plans since 2019. . This $50 plan is available to me & seems to be better. I'm a bit confused as to the 200gb of data in this new plan. Is that roaming ...
