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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Koodo prepaid port failed – refund for SIM and first month?

duplicate thread

Refund for an add-on

I purchased a data 5GB add-on thinking my monthly renewal was not until a week from today. Turns out I got the date wrong and I no longer need that 5GB. Does anybody now if Public Mobile will refund me if I no longer want this add on?

I need my PUK Code

I accidentally blocked my eSIM on my iPhone.It is asking me for a PUK Code.All support is appreciated. edited by computergeek541: changed category (discussion isn't related to Community)

Resolved! Hi there,

I am having trouble accessing my account. I believe I had cancelled the service 2 months back but I am being charged for last 2 months. When I try to login with the username and password, it says invalid. I tried to redrive the email and password say...

No incoming calls or texts

hi, I recently took advantage of the offer. I’m able to call and text fine but I don’t receive anything. I transferred from freedom and I said yes to the text. Any help?

Porting Out of PM to Lucky Mobile

Hello I ported my number out of PM to Lucky Mobile. I received the text message stating YES to port out, but it appears that my number is still with PM? Can someone help with this?

Promotion

Hi, we missed 50% promotion, is there any way we can get that deal today? I’m trying to change mine and my moms phone plan to public.

No mobile data service

My phone says "no mobile data service. Temporarily turnded off by your carrier for SIM 1" How do i get my data turned back on?

Resolved! Connecting to Network Issue?

Hi all, I transferred from Freedom Mobile over to Public Mobile January 24-25 around midnight, and I have been able to receive and make calls, but not send texts or access data. I get a message saying "You may be out of data with Public Mobile," and ...

Rewards

HiI sent my reward link to the friend, he joined using my link, but non of us got anything

URGENT: SIM Card Delivery Status

Hi Customer Support,I recently subscribed to your new plan and ported my number from Fido. However, I have yet to receive my new SIM card.Could you please check the shipping status for me and let me know when I can expect to receive it?

I want out, not sure I'm in

Hi there, after much trepidation reading reviews of this service, I opted to purchase the $40 50% off plan at $20+Tax.I've been charged the $20, but have not been able to activate after infinite attempts and trying to get support. I've seen enough of...

Was Unable To Access Sale

Hello!I was trying to take advantage of the 50% off sale the other day, but kept getting screens that indicated that the traffic to the site was prohibiting me from accessing the next pages. I was hoping to open up a ticket and receive support on thi...

Resolved! Billed Twice and CS_Agent has not Responded in 2 Days - What do I do?

Hi PM Community,I signed up for PM services on Monday Jan 26.I was initially billed for my first month on the computer.I was then billed the same amount again on the app in order to activate the plan.The app did not recognize I paid already on the co...

Resolved! User name?

Tried to change my account pin and it asked for my user name. Is my account user name my email or my community account name?

Re: Not able to receive incoming voice calls and also not able to send/Receive text messages.

Please help I have the same issue. can call but no incoming calls after porting from rogers. Why is it hard to find a support from Public? Having 2nd thought moving other family's service. It's been 2 days and still unresolve after creating a ticket....

Hidden VPNs on Public

I just switched from Fido to Public Mobile. I have a few game apps that I play and on Fido they were working fine on wifi and data. Since switching these game apps will still work on wifi but not on Public Mobile’s 5G data. The apps think I have a VP...

Activating Sim

Hi, Brought public mobile plan, I’m yet to activate as didn’t get my SIM card yet, hence requesting for eSIM so I can activate it now.hence requesting to share a eSIM ?thanks.

how to remove credit card information from the account

@CSA_PMHi Support,I don't want to use my credit card, I prefer to use vouchers, how do I go about removing my CC information from the account.Thanks.

eSIM did not work for me

On Sunday the eSIM failed, and I submitted a ticket at 830pm. Today is Wednesday and I’ve already paid for service and can not use it.ive just asked for another eSIM, when will i receive it? Does it make sense for me to visit a telus store location t...

New subscriber number port incomplete

Same here, someone was supposed to contact me. Never happened. Opened a ticket, no answer and wrote directly, no answer. I guess you get what you pay for...

Sign up $10 credit not applied

Hi, I signed up on January 24 using my mother’s referral code ****** but have not received the $10 credit yet. Can you confirm the referral code got applied?Thanks!

iMessage doesn’t work over cellular

On an iPhone 15 with eSIM, iMessages only sends and receives over WiFi. If I’m on cellular only, nothing sends or receives. I’ve tried toggling iMessages on and off, signing in and out of Apple ID, resetting cellular settings - nothing seems to work....

New subscriber number port incomplete

Subscribed during promotion on Jan 25, requested number transfer from Bell, received and accepted confirmation text. It’s been more than 48 hours and the number transfer is still incomplete - can’t receive text messages or calls to the transferring n...

How do I pay for this service and have no voice mail at all??

I have been looking around and may go back to my old carrier; at least with them, I get voicemail! What gives with Telus

I cancelled the phone line but I still got charged

I cancelled the phone line but I still got charged. I request you to refund me please for the $60 charge

Want to keep old Public Mobile number

90 days ago (Oct 28) I deactivated my account and wanted to activate it again. To activate it, it seems that I had to select a plan upon logging in and I did ($40 becoming $20 with the offer), however I selected eSIM thinking it might be useful, but ...

I cancelled my subscription but i got charged. Can you check pls.

Activation with porting number not work

Hi,We subscribed online 3 days ago, but the service is still not activated. Our old service was cancelled due to the porting completed, so we’ve had no service for 3 days, which is critical as we’re expecting hospital and other important calls.Issues...

Refund

Mistake deleted infohow to reach support,?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Koodo prepaid port failed – refund for SIM and first month?

Refund for an add-on

I need my PUK Code

Resolved! Hi there,

No incoming calls or texts

Porting Out of PM to Lucky Mobile

Promotion

No mobile data service

Resolved! Connecting to Network Issue?

Rewards

URGENT: SIM Card Delivery Status

I want out, not sure I'm in

Was Unable To Access Sale

Resolved! Billed Twice and CS_Agent has not Responded in 2 Days - What do I do?

Resolved! User name?

Re: Not able to receive incoming voice calls and also not able to send/Receive text messages.

Hidden VPNs on Public

Activating Sim

how to remove credit card information from the account

eSIM did not work for me

New subscriber number port incomplete

Sign up $10 credit not applied

iMessage doesn’t work over cellular

New subscriber number port incomplete

How do I pay for this service and have no voice mail at all??

I cancelled the phone line but I still got charged

Want to keep old Public Mobile number

I cancelled my subscription but i got charged. Can you check pls.

Activation with porting number not work

Refund

New Phone E-sim

Damaged phone not able to get verification codes s...

Request to Remove Saved Payment Method

Switching from iPhone 12 to iPhone 17 question reg...

Line activation