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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do I switch plans when I am an existing customer

I see there is a plan available that is about the same as what I am paying now but with more data. I tried to subscribe to this plan but can't do it because it says my email is already attached to an existing customer. It is not clear to me either wh...

How can i activate if i have no sercice

I needed a new sim. I got one but to activate it i have to download the app and log in. It asks for a verifaction code thats sent tyrough SMS but i cant get sms messages because my sim isnt activated

Re: Recent Telus Data Breach

My credit card was compromised and resulted in a fraudulent online transaction. Any online transaction requires a card number, expiry date, security code and billing address - so all that information was collected. The card is now being replaced bu...

Resolved! Cancel service

I want to know how to cancel auto-pay and cancel service

Incoming text limit?

I am on an older plan. It shows a limit of 50 int texts. Strangely all my outgoing texts (Canadian numbers) count towards that limit. What happens if I reach the 50?

Service Cancellation due to closed email and credit card - is it automatic?

Hello,I'm contacting you on behalf of my husband, who has a Public Mobile account.He has lost his SIM card and is unable to sign in because the account requires a verification code that is sent to a Gmail address he can no longer access. We have trie...

How to get a previous phone number back.

I've had my old phone number which is unassigned how do I get this number back?

Data issues

New Samsung 25 ultra barely 1 bar of 5g. My husband is on the same network, has an older Samsung model and is getting full bars, and the phones are sitting next to each other. Did reset network settings, airplane mode, restarted phone, forced 5g pref...

activation and transfer issues

my activation failed in transferring my phone number over from Telus.I tried a couple more times and now I get a message saying my phone number is invalid.I tried the support in the app and it just takes me to a blank screen when entering a ticket.

Move to new iphone

I want to move my PM cellular plan and current phone number from my old iphone 11 to my new iphone. How do I do this?

Closing account

Hey All!How do I close my account ?ThanksW

Resolved! Question on mobile data

Just curious if 8gb of data per month is enough. Generally I will likely only use it to send iMessages potentially check bank balances and maybe scroll the odd time or quickly search a question up on safari. What do you guys think?Cole

Recovering my account to update my email,payment at recover my pin

Hello Public Mobile Support,I need help recovering access to my Public Mobile account.The account was created around 9 years ago, and we no longer have access to the email address that was used during registration. We also do not remember the 4-digit...

Interested in Only 200 GB

Hello are there are any plans where I can only get 200 GB of data, without international minutes or SMS.

Resolved! Phone not connectingto VoLTE

Hello there, I have a Moto G Play 2024 XT2413-2 and recently updated my account to connect to the 4g system. That said, when I checked the phone on the Public Mobile site, it said that the phone would most likely work. When I did some research about...

data issue

my isn’t my data working? i have tried all the trouble shooting and still won’t work?

Resolved! Payement

My account was suspended today because my automatic payment failed. I have been using the same payment method since November 4, 2024, and it has always worked. I tried replacing the card with another card, but the payment still fails. Please check if...

ticket

Why can I not submit a ticket online

Minutes used on unlimited account?

I can’t place a call anymore bc an automated voice says you have used up all your minutes.. But I have a plan with unlimited minutes (Canada and US) and I never had this occur in 3 years. It is impossible to use up all minutes on an unlimited plan!

Porting a Steinbach cell number

Can a Steinbach cell number be ported to Public Mobile?

Resolved! Urgent_Lost phone

Lost phone and don't have access to registered email or phone number to log in my account. Need CS agent support

Two voicemail box

Hello,I recently transfered my number from Public Mobile to Koodo. Now, I have two voicemail box.Just you know, I removed Public Mobile SIM card from my phone and restarted it multiple time, but the issue did not resolve.Please let me know.

Transferring number to new provider

Hello, I'm trying to transfer my number from public mobile to fizz mobile. However the transfer didn't go through properly, and now fizz is saying i have to get my number reactivated with public mobile and then start the transfer process again. So ho...

Activation troubles

Hello the public mobile site is not accepting my visa debit card at trying to set up account

duplicate add-on due to system error, and total subscription change by system without authorization

i attempted to redeem points for a U.S. add-on, but the page crashed and frown face came on saying that page was not working /down, so i could not redemm points to obtain the add-on. So I purchased a 15 day U.S. add-on with my credit card, and rece...

Cs_agent

I have a problem with my public mobile number..its monthly auto pay but these month its suddenly not working i dont know why they suspend my number..i cant even receive call and i cant call too..i can receive sms message but if i need a verification ...

Esim not working

My Esim recently stopped working after I came back from vacation. Its activated and my plan is still active but it just shows no service on my iphone. It started a week ago and randomly started working a few days later, but just happened again and ne...

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