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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2087 Views
  • 19 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17573 Views
  • 123 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28625 Views
  • 184 replies
  • 27 Bravos

Resolved! An instant promotion plan of $22/6GB

Hey community, today I got a text message from PM saying an instant promotion of $22 for 6GB data in 4G, just valid until Jun 18. I reply YES following the option in the message, but could not find a subscription added in my account so far. Just wond...

RayZ by Good Citizen / Bon Citoyen
  • 504 Views
  • 12 replies
  • 0 Bravos

Resolved! SIM not provisioned for voice

I have been away for a while. Now I am back in Canada, but my phone didn't work; it says "SIM not provisioned for voice"What shall I do? 

Junefourteen by Great Neighbour / Super Voisin
  • 157 Views
  • 2 replies
  • 1 Bravos

Resolved! I can't log in

I write my email and password and a window opens with 2 options: Resume activation or Go to login page. I tried them both, several times, I also changed my password. Nothing, same window opens up with the 2 options Resume activation or Go to login pa...

Imwf by Great Neighbour / Super Voisin
  • 149 Views
  • 1 replies
  • 0 Bravos

No signal

My phone gets disconnected from server and when someone calls me goes on answering machine  Please help 

KOBISA by Great Neighbour / Super Voisin
  • 194 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation

At the end step of porting my number. I have got to step 6 it says( subscription not activated)  . I have paid how do I activate. I have restarted the phone multiple times.Losing it with this. Lol  

Rohan101 by Great Neighbour / Super Voisin
  • 343 Views
  • 9 replies
  • 0 Bravos

phone says no mobile network

I just signed up but phone says no mobile network..please help!! We need the phone to work tonight 

Addy14 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Missed calls for months

Hello, I haven’t been able to receive calls for months. I was wondering if anyone has a solution or something to help me out with Thanks  

Ozwall by Good Citizen / Bon Citoyen
  • 188 Views
  • 4 replies
  • 0 Bravos

Resolved! Loyalty Rewards

We have 4 separate accounts in our family. Since the switch to the new loyalty program, only 2 of our 4 accounts are still getting our discounts. Such as Pre-Authorized Payments, Loyalty Pays and Refer-a-Friend. Two of the accounts get no discounts o...

Clooch27 by Good Citizen / Bon Citoyen
  • 222 Views
  • 3 replies
  • 0 Bravos

Porting Problems

I signed up for the service but screwed up on the old account number.  It wouldn't port.  Then I screwed up and downloaded another esim.  Can someone reset everything so I can start over or can someone please get a hold of me.  

Zachary013 by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

SIM Card activation

Hi, PM had charged me the mobile plan then I received my SIM card. Unfortunately, I failed to activate my SIM. After I provided the code through my email, they asked me to provide the code from SMS too. I have never got the SMS nor can I use the numb...

Winnie510 by Good Citizen / Bon Citoyen
  • 316 Views
  • 11 replies
  • 1 Bravos

Payment

I was billed for my service more than usual.  The loyalty ann auto pay wasn't added

Effie_Razavi by Great Neighbour / Super Voisin
  • 130 Views
  • 3 replies
  • 0 Bravos

Resolved! $22 deal

My husband has a $15 plan and was offered this $22 deal (6 GB data on 4G). I have a $25 plan and was offered a $29 deal (10 GB data on 4G). How do I get the $22 deal?

Kmac007 by Great Neighbour / Super Voisin
  • 314 Views
  • 3 replies
  • 0 Bravos

Data doesn’t work

I just registered with Public about 6 hours ago and haven’t been able to use data. I can’t send text messages outside of wifi. Do I just have to be patient with their number transfer? Or is this an issue I should look further in to?

Charlie629 by Great Neighbour / Super Voisin
  • 176 Views
  • 5 replies
  • 0 Bravos

Cannot access account and number not working

I have just received a new sim card as I have moved my number from Koodo to Public mobile. However, I am unable to access the account. On the app it says that my account is activated with my number, but to get full access to the account I get the fol...

BlondeBoater by Great Neighbour / Super Voisin
  • 365 Views
  • 8 replies
  • 0 Bravos

Question about a new offer

I just changed my son's plan to a 3 month plan and today he got an offer that is better for him. The issue is his current plan doesn't renew until mid September. The offer states the new deal would be upon your next renewal. Will this be an issue? Wi...

Dolphin12 by Great Citizen / Super Citoyen
  • 436 Views
  • 11 replies
  • 0 Bravos

SIM card

Hii just bought my son an iPhone 15 and the SIM card does not fit that he had for his old phone Do I have to buy a new kind of public SIM card?Karen

KarenG24 by Good Citizen / Bon Citoyen
  • 374 Views
  • 12 replies
  • 0 Bravos

$22 Deal

Got a text says, We have a great deal for you . Get 6GB of data at 4g speeds of up to 100mbps for only $22 a month.Reply yes to gt this limited time offer added to your account. Does not Does anyone know how much talk and text is included with this d...

AKVR28 by Great Neighbour / Super Voisin
  • 350 Views
  • 6 replies
  • 0 Bravos

Subscription not activated

Hello, I'm attempting to be a new customer but getting more frustrated with the lack of help available each time I try. I tried activating my subscription last night and received a "subscription not activated" message, along with instructions to cont...

ijk by Good Citizen / Bon Citoyen
  • 270 Views
  • 7 replies
  • 0 Bravos

USA data

I bought a USA data add on and was hoping I could use it in Canada also

Pipcan1 by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Payment changed.

Hello, I used to pay $21/mo, and all of a sudden the payment changed to $28/mo starting in May. I want to know why. Thank you.

GigiMobile by Great Neighbour / Super Voisin
  • 350 Views
  • 9 replies
  • 1 Bravos

My bill

Why did my bill go from 21 dollars a month to 28 and I received no notification of this?

public mobile plan

I have tried without success for hours to obtain help from a human. Come Sept 6/24I will cancel my account unless you can improve your support program with a telephone number and a human to speak with!!

0z by Great Neighbour / Super Voisin
  • 275 Views
  • 6 replies
  • 1 Bravos

Roaming

Is it possible to us PM in Europe or should I get a local sim 

Zeddybear by Great Neighbour / Super Voisin
  • 181 Views
  • 4 replies
  • 1 Bravos

Resolved! prices

Why is it that my wife just been offered 60 gb data for $34.00 and I am paying $50.00 for 40 gb? We both joined at the same time in Novembre 2019. Should'nt I get the same deal?

samcat-dog by Great Neighbour / Super Voisin
  • 394 Views
  • 8 replies
  • 0 Bravos

Re: Activation issue

I just bought a sim to port my number to public mobile. It currently doesnt work.Is there anything going on at the moment? Or do I wait till after June 16 to port my number in?Anytime I try to port, it says it's unable to do so, and wants me to conta...

Oludamilola by Good Citizen / Bon Citoyen
  • 695 Views
  • 14 replies
  • 0 Bravos

Feedback or Escalate CS Claim?

Is there a way to leave feedback on a customer service agent or escalate an issue to a higher up?I have been given misinformation by a CS Agent, and when kindly explaining what he is suggesting does not make sense, he starts to give me attitude...To ...

AK32 by Model Citizen / Citoyen Modèle
  • 505 Views
  • 15 replies
  • 0 Bravos

$21 a month promo for 3gb how to switch to this?

Currently on a subscription for $25 a month and total of $29. I saw  a promo on the website for $21 / month with 3g with unlimited canada calls and text. Why is it not in the 'change a subscription section' and how can I switch? Asap answer. Much app...

sailorpilot by Great Neighbour / Super Voisin
  • 244 Views
  • 3 replies
  • 0 Bravos

Resolved! Port out "plan expired" but not suspended account

I'm trying to make sense of this requirement that the account must be active to port out from PM. As long as the account hasn't gone past 90 days without a plan, is that not still considered "active"?It seems that most threads about this subject are ...

smurfit by Great Citizen / Super Citoyen
  • 285 Views
  • 5 replies
  • 0 Bravos
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