Community

Prepaid voucher

How can I use this to activate my account.  I misplaced my wallet and phone. So I had to cancel and change email ect. I knew my bank allow any payments so I bought a prepaid card. 

I need help from a CS_agent

I am trying toport out my public mobile to freedom mobile. However there was an error. How do I get public mobile to manually port out my number 

Re: 3G $5 Charge...Why???

The Samsung S10e series is checked as compatible on Koodo and Telus Network. It is only Public Mobiles outdated whitelist that is causing all the problems. My S10e connects with LTE 4G when I'm on a voice call as shown on my display and the status al...

Referral Code

Hi, i forgot to add a referral code when I activated my plan.  How can I add it now ?

Panama

I am going to Panama for 9 months should I keep my public mobile and get an Esim in Panama to stay in touch with Canadian friends?

eSIM Issues

Hello,I have tried to connect to the network done all the trouble shooting and now says to contact support to get connected. Can you please assist?

Service not activated on network

Service not activated on network despite it saying it’s active on my profile. All steps were followed and eSIM installed but not able to receive text messages or dial out. I receive a 7b1 error when dialling out. I’m a new customer and enrolled with ...

Password for voicemail

Joining public

I have successfully transferred my phone. My husbands old iPhone 8 is not.  It’s been almost  4 hours .. he is stuck . Now it’s saying online the number cannot be ported it’s not eligible.  He can’t use text or his phone number right now.  Can somone...

DatA

Just just a text saying I’ve used over 75% of my data but looking at my account shows only 1.1. is this s

Cannot submit a ticket

I cannot submit a ticket. Been trying to resolve an issue for days and getting no where. 

Re: No service

My service isn't working either

phone swap

i just got a new phone and need to transfer my public mobile phone number to it but don’t understand how

Refund request – $31 charged but eSIM not activated

Hello, I need help with a failed activation and a refund. I was charged $31 for a Public Mobile plan, but my eSIM was never installed or activated. I never received an activation email or eSIM QR code. My Virgin Mobile service is still active and I h...

Port out phone number or cancel this plan

How do I cancel this plan and switch back to old provider? My phone is not working at all since I switched 

I would like to retreive my old account from public mobile

I was overseas for 3 and a half months and forgot to activate my plan and my account has been deactivated. Is there any way support can help me retreive my phone number please? I would really appreciate if you can help me keep my phone number and I w...

Charged for service i cant get

Public mobile has taken my money and I cant seem to get their service working again I had an estimate and it got deleted bu accident 

I need tochange payment method

Best way for not using this number for 4 months

Plan to go to Europe for 4 months. Not sure what’s the best way to keep my phone number active when I’m back and lowers my bills because I can’t use it at all.

Transfer isn't complete

Text doesn't work and can't take cally

New esim no email

I purchased a new esim but did not get an email. I'm not able to setup my new phone because of this. How do I get the QR code for the new esim without an email?

Cancel my subscription

Hi im trying to cancel my subscription but cant access my account 

data not working

for the past 2 weeks I have been having trouble using Public Mobile data on my phone. I have tried the suggestions for resetting data, turning phone off  etc. I am also having trouble with phone calls.  Person on other end can't hear me.  Have tried ...

Request to cancel subscription and plan

Hello, my name is Spencer Braun. I made a Public Mobile account on behalf of my job. I work at YFC Landmark (we call ourselves Flatland). We are a Christian charity organization and we needed a new phone plan so I decided to try public mobile. Howeve...

Easyfone where to enter puk code

Hi, I have an easyfone flip phone. The main screen says puk blocked. I finally got the 8 digit code from the phone carrier.  But where to enter the puk code on the phone. I have tried the pin in the settings area and the manual entry of**05*[PUK Code...