[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Unable to send or receive photographs in text messages
Since Sunday I have been unable to send photographs in text messages. Texts come through, and photos from other people come through to me. I use an iphone.I read all the responses I could find here for a similar question but those were dated 2024.N...
Resolved! Change payment card
Connection & Service
Hi my access is not working properly. Has there been a downgrade to the system?
Resolved! Payment update
I recently got a new debit card and have been going through the plethora of subscriptions that need my card updated. Public mobile says my account is on hold due to no subscription. I have updated my card info, I’m just wondering if it will automatic...
Change program
Hello,We are currently leaving Canada and moving to another country, but we would like to keep our Canadian SIM card/phone number mainly so we can continue receiving SMS messages.Do you have a plan that would allow us to keep the number active at the...
Resolved! Data very poor (5G or LTE)
I have posted this problem before . When on data my phone has snail pace speeds. I have re set network settings and also had CS re set my sim . No matter what I do my phone is useless when on data. The only functions that work fine are texting and vo...
Resolved! GBs
Hi, stupid phone person here. I have a 5GB plan, But when I look on my current subscription...that half circle meter looking thing it shows 3.17/ 17GB used....where has the 17 GB come from? I know along the way I have gotten offers to add GB's I have...
hacked account
Account has been hacked at a system level. I got an illegal charge on my credit card on file. I tried to log into my account and my phone number says it s not on file. I tried to chat with a human about securing my account and I can only get help via...
Relacement SIM card
How to get a replacement SIM card with the same telephone number.? The cost.what is eSIM..THANKS.
Need to Cancel Port Request
I was thinking of moving to another provider and got the ball rolling to transfer my phone number to them, however, have since decided on a different provider. I’m unable to complete the transfer until the port request from the other provider is canc...
Payment issue
For some reason when I made a payment using my registered card on file the payment was set on hold in my bank waiting for public mobile to fully accept the payment which could take up until the 28th why would that be when any other time I post a paym...
Ask me to resume activation when I log into my account
Hi there, The system ask me to resume my activation when I log into my account. Please help resolve this issue. Thanks, David Du
How do i unsuscribe my PM subscription. My plan couldn't be activated so i chose another carrier.
When i sign in it says Welcome and lets activate your account. Does not let me go into my account. I Don't want to pay again next month for the service next billing period.
Charged after cancellation
Cancelled plan weeks ago when I switch to a new service provider. Got charged today for another month. What to do? Will not let me cancel and I need a refund for this month.
Stuck in SOS
My eSIM has been stuck in SOS mode for 2 days since moving services over to Public Mobile, despite troubleshooting, and I still do not have any service to the phone. I am extremely frustrated as I am paying for service but not getting service. I am...
Can’t login to my account
Hello, I got a new phone and downloaded the public mobile app. But it’s not recognizing my email or phone number as valid. I can’t login to get past the Chabot agent to talk to a real person. Any suggestions?
Payment
Subscription of my plan with voucher.
Issue with transferring phone number
I am contacting you regarding my Fido mobile service and the recent transfer of my phone number to Public Mobile.I transferred my Fido number sim card to Public Mobile and selected an eSIM with Public Mobile. During the transfer process, I received ...
dont have a device that can get app to get esim
i just signed up and only have chromebook, cannot get the app to get esim number and use new phone, new phone wont go past scan qr code to use phone and you didnt give me any info in email after paying...i need to get this phone running and only have...
my phone number
I recently posted a question about my phone number. I included my phone # and was told by a few helpful people that I should remove my number from the message. Now I can't find the post to remove the number.
No service (SOS only) after porting #
After numerous service tickets with little assistance, I purchased a physical SIM to replace the eSIM, nevertheless the 2FA keeps sending to my number nevertheless when attempting to input the new number. I have no service! I've clicked resend (the...
New chat not working
Hi it is a few days I am trying to connect with customer service by the chat option and is not working. It's says: something is wrong.Any support I can get?Thanks, Mary.
credit card keeps failing to process
I have tried the app on my phone and on my desktop computer. Credit card authorization keeps failing?
my phone number
Today a friend told me that my phone number that I received from Public Mobile in July- 1+672-xxxxxxx is the exact same phone number as a client of hers- in the same city as me. Please can you help me with this. Thank youEdit by Dunkman: removed pers...
sos only
My account is paid up and my phone says sos only and I have no service.
Unable to activate esim since public mobile app not available on phone
I recently subscribed to an e-sim and prepaid plan through online public mobile website. However, due to app store country restrictions, I am unable to download the public mobile app. Thereby, I am unable to activate the e-sim. Is there any alternati...
Not receiving text messages from Public Mobile
I am not receiving verification text messages from you so that I can verify my account.
why was my plan closed?
What happened to my Account and why can't I make phone calls anymore?
Billing schedule
Why is my billing system schedule August 23 instead of the end of the month why it is on the 23rd?
Login
Why is it that when I log into the website compared to the app? It is a different password and it will not allow me to log into the app with that same password.
