Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was told response time is 2-4 hours. I understand there are delays, but it’s been over 24 hours since the agent responded to me. What’s the response time like right now? Is there anything I can do to escalate?
Hello, I have a Canada US Mexico plan I am currently in Mexico but my phone is not connecting to a local network. Do I need to turn on data roaming?thnx
Hi there,I just activated my new subscription with a physical SIM card and ported my number from Telus. Followed all the steps from the PM app and approved the port from my Telus service. When I insert the new PM SIM, my phone doesnt recognize it. Sa...
Something didn't go right while activating your subscription. Click below to contact a customer support agent.
I sent multiple tickets with no response. When will I get a response. This is not working for me.
I waited 6 hours for my ported number but still nothing and I talked to CS agent saying the port was successfully but I am still on my temporary phone number. Is there anyone I can contact?
I recently completed porting my number from Rogers. I’m able to make calls now, but I’m unable to receive text messages. I need help troubleshooting this issue.
Hello!I lost my phone and now have a new one. I bought a new SIM card for my new phone. I use the application to enter a new SIM number. It is saved on the app but my new phone is not activated. Do I need to do something else to activate the SIM ...
I ordered a sim card that never showed up and was charged for it. Who do I speak to to get my refund since there is zero customer service @CS_Agent
@CS_AgentHi, I tried to port my number from Lucky Mobile yesterday but didn’t receive any SMS and my line isn’t active, even though I was charged. Can you check the transfer status and tell me how to complete activation? edited by computergeek541: ch...
How do I get rid of the red dot at the top right hand corner of the phone box at the bottom of the cell phone?When I press on it it goes to voice mail and I have no messages
my payment did not go through, it has been coming out monthly on my credit card but for some reason the one in January did not. Nothing changed on my card and I have funds. I have tried making a payment and it's not taking it. I am not sure what i...
When someone calls my cell phone doesn’t ring. I have upped the volume, made sure it is unmuted and have asked other people to look at my cell yo see if we can figure out why this is happening. I need my cell for work and am missing calls so I really...
I have a us/ Canada plan. I purchased in Canada. I'm on the at&t network. I am able to text but can't receive phone calls. It worked great before today when I received a call from Canada. I've reset the phone by shutting it off very many times now & ...
I have been waiting 2 days for a PUK code. I am considering requesting a refund and go elsewhere. This is a simple request.
Hii signed up with public mobile and eSIM didnot activate on my phone so I deleted it. I went and bought a physical sim. Now when I try to do a sim swap it sends a otp on the phone number which I can’t access because it’s not working. Can you help me...
I am a new customer who activated a new line today. I have been attempting to activate this line since the promotion period, but due to severe system delays and technical errors on your side, I was unable to complete the process until now.I have a cr...
Hello,I paid for Public Mobile service but I cannot complete activation because I am unable to download the Public Mobile app.My Google Play Store country is set to South Korea, and the app is not available in that region. I am also unable to change ...
Hello, one of my friend recently cancelled his credit card inadvertently. His Public Mobile account was setup for pre-authorized payments from this recently cancelled credit card. He would like to retain his Public Mobile account but use a differen...
Ported my number from Fido to Public Mobile on Friday. I opted for an eSIM during the porting process. Since the port was completed: I can make outgoing calls, Mobile data is working.However, I am not receiving any incoming calls, I am not receiving ...
I never fully completed an account with public mobile. I stopped the process but my credit card has been charged. I would like to have this charge stopped.
Hello, I recently switched my service over and transfered my phone# but my transfer is not complete, no one is able to call me, i am not able to send or receive text messages. Using eSim
Hi. Although I have purchased a monthly plan, my phone didn't support the e Sim, Although it passed the initial e Sim screening. I am trying to reach out for help for 3 days but no response. Will I get the money back?
Hey there,i want to renew my plan today without changing the plan. Is there any way? To do it?
I would like to know how to contact customer service directly for Public mobile? I have been trying for a couple of days now. I even click on the link at the bottom and it brought me to another page that says private, but I don't know how to contact ...
Good Morning,I am looking for a specific phone number that is locked to Public Mobile and not in use.How can I obtain this number with a plan
How is the coverage in GTA particularly brampton. My area coverage is showing -120dbm. As far as i know anything around -120dbm is bad coverage and risk of call dropping. I ported this sunday. So far its going well but i will check at work tomorrow f...
I am porting from Lucky Mobile to Public Mobile since Saturday night. I can call people but I cannot receive incoming calls nor send/receive texts up to this time.I have confirmed with Lucky Mobile today that it has not been successfully transferred ...
Hi, I ported on Sunday from Chatr. I got their sms and replied YES.I activated my e-sim. I can make outgoing calls. I have access to data but anything incoming goes straight to VM.I restarted my phone, tried airplane mode on and off, changed my netwo...
How do I change my phone if needed for security reason? Do I pay for it ? If yes, how much do I pay ? edited by computergeek541: changed category (discussion isn't related to Community)
| User | Bravos Count |
|---|---|
| 258 | |
| 207 | |
| 169 | |
| 132 | |
| 123 | |
| 62 | |
| 60 | |
| 58 |
