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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25847 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37515 Views
  • 185 replies
  • 29 Bravos

Resolved! Subscribed and haven’t received and email from my previous provider

Instructions stated I would receive an email from my previous provider within 5hrs and then to remove your old SIM card, it’s been 24 hrs since I subscribed and still haven’t received an email from my previous provider and my Public Mobile account is...

Beatty by Good Citizen / Bon Citoyen
  • 208 Views
  • 3 replies
  • 0 Bravos

Resolved! Is there Caller ID

Is there a way to get Caller ID so when I call people it says my name? Whether it's a general feature or a different plan. Thank you.

Nix1 by Great Neighbour / Super Voisin
  • 245 Views
  • 5 replies
  • 0 Bravos

my number doesnt work

i recently switchecd to public and my new mobile number doesn't work. it shows i have two different numbers and idk.

Jasmeetkaur by Great Neighbour / Super Voisin
  • 215 Views
  • 4 replies
  • 1 Bravos

Resolved! activation process

switched from koodo to public mobile at 930am today .but did not receive any instructions before my phone was deactivated .my public  account is active .do i insert my new public mobile card into the phone to continue the activation process. i dont k...

macritchie by Great Neighbour / Super Voisin
  • 262 Views
  • 3 replies
  • 0 Bravos

Will switching plan void my current 50% promo?

I signed up my first PM number via a 50% off code 3 weeks ago and my current plan is a $35 4G/50GB plan. There’s now a $36 5G plan which has 5G speed and 250 international minutes.If I switch my plan now, will my 50% off (for 3 months) be gone?

mocinator by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 2 Bravos

CAN /US subscription

Not able to call US numbers since this morning from my CAN/US plan, any idea what is happening here ?

janimathew by Great Neighbour / Super Voisin
  • 223 Views
  • 6 replies
  • 0 Bravos

Data discrepancy

My online account is showing me at 71 GB data usage while the app is showing me at 58 GB data usage. As they suggest you use the app and that's what I've been going by, what do I do? I have 10 days left in the month and this is my primary source of I...

RP8161 by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 1 Bravos

dropped calls

I am using AT&T in the US for a month and my phone is not completing calls. It has worked intermittently but mostly does put the call through. When my phone is called, it goes directly to voice mail which I cannot pick up as the phone will not comple...

njjc1 by Great Neighbour / Super Voisin
  • 126 Views
  • 2 replies
  • 0 Bravos

Why does public mobile cut me off from cell service?

I have auto pay on and it goes directly to my bank And I have more than enough funds in my bank account next Amount Due is November 25, 2024 why does public mobile cut me off from cell service every few months I need my cell service now! tell public ...

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marcmib by Good Citizen / Bon Citoyen
  • 280 Views
  • 8 replies
  • 0 Bravos

Resolved! SMS from wrong number

Hi, I have ported my number to Public a few months ago, everything works fine, except that when I send an SMS, people sometimes get my messages from a wrong number that has nothing to do with me.  I think it has to do with the number porting process ...

fg123 by Great Neighbour / Super Voisin
  • 294 Views
  • 6 replies
  • 0 Bravos

forgot my email

I want to pay my bill, but I forgot my email on my account, I can not get to the payment screenneed help

Bill1214 by Great Neighbour / Super Voisin
  • 156 Views
  • 4 replies
  • 0 Bravos

Transferring Koodo Prepaid Number to Public Mobile

Hello,I would like to transfer over my Koodo Prepaid Number to Public Mobile.  In the chatbot it mentions that I need to contact a Customer Support Agent, but I keep getting stuck in a loop when I ask to connect with one.Any help is appreciated!

NB_Public by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

Resolved! Credit Card compromised

My credit card has been compromised and I am waiting for a new card.  My account payment is due but I don't have my new card.  My phone is not working.  What can I do.

PercyQ by Good Citizen / Bon Citoyen
  • 311 Views
  • 6 replies
  • 0 Bravos

Customer service

I need to speak to someone to cancel my dads phonehe diedcan someone please tell me how to talk to a person

Kbarnes by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

Remove from automatic payment

Hello, I’m no longer with Public Mobile but you still deduct monthly payment from my credit card. Please remove the automated payment from my account and refund the amounts that were incorrectly charged. Thank you!

NatalieY by Great Neighbour / Super Voisin
  • 159 Views
  • 2 replies
  • 0 Bravos

Overcharged

You took the payment from my credit card twice on same day in Oct, please refund me one of the payment back, thanks.

joanna161616 by Great Neighbour / Super Voisin
  • 154 Views
  • 4 replies
  • 0 Bravos

Porting did not complete please HELP!!!

Hi I ported my number from virgin plus to Public mobile on 31st October 2024. My virgin plus sim got disconnected from network with in 30 minutes … I inserted public mobile sim it says SOS only it’s been 3 days still no signal.. I tried all troublesh...

Ragesh by Great Neighbour / Super Voisin
  • 239 Views
  • 8 replies
  • 0 Bravos

Resolved! Access to 5G network.

As most are , I just received a message regarding another network provider with interesting features and pricing. However just maybe their advertising maybe a bit misleading. They advertise “access to 5G network “. This seems to me a bit in the grey ...

Immune by Great Citizen / Super Citoyen
  • 355 Views
  • 7 replies
  • 0 Bravos

No phone calls in or out

Signed up for canada-us unlimited phone, text, messaging etc., worked fine in Canada, since in US no access to phone calls, sending or receiving.

aljjenks by Great Neighbour / Super Voisin
  • 147 Views
  • 2 replies
  • 0 Bravos

US roaming question

Hi, my account has “50G data within Canada and the US at 5G speed”.I don’t care much about the speed. I just want to know if I can use roaming in US without purchasing additional data. Does it mean I can use my existing data in my plan in the US?

markzzz24 by Great Neighbour / Super Voisin
  • 161 Views
  • 1 replies
  • 0 Bravos

Buying Vouchers in Winnipeg

Hi All,does anyone know where I can buy Public Mobile Payment Vouchers in Winnipeg?Thanks in Advance. 

Yea123 by Good Citizen / Bon Citoyen
  • 139 Views
  • 2 replies
  • 0 Bravos

Resolved! Account deactivated

Hi, My account was locked and deactivated due to 2FA. I am able to recover my account with new password but I am unable to fully login and view my accounts details or change plans etc.Could someone please help me in resolving this issue?

Meerab by Great Neighbour / Super Voisin
  • 165 Views
  • 3 replies
  • 0 Bravos

Resolved! Not Receiving Verification App

I am not receiving a telephone verification code for a particular app. I have resent the code and also double checked my telephone number is enter correctly and still no codes received. I do receive verification codes from other apps like Apple, but ...

Johanna5050 by Great Neighbour / Super Voisin
  • 238 Views
  • 3 replies
  • 0 Bravos

Wifi data

While watching fibe tv on mobile data its very choppy and wondering why? It used to be good then all of a sudden its not.

Boyder by Great Neighbour / Super Voisin
  • 192 Views
  • 4 replies
  • 0 Bravos
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