Community

Calls

I can’t make or receive calls or texts 

3G shutdown

Does this affect Ontario customers?

4011 message Public Mobile switch to Telus?

Just received a 4011 text from PM: "We'll be retiring our 3G network in March 1, 2027.... After shutdown no more PM network...To avoid service disruption, need to switch to Telus." With a link to Telus offer of 5G plan i.e. 40GB / $29/mo.Question: is...

Master Card / Debit for Payment

Hi,I am trying to change my method of payment and between my Master Card and Master Card/Debit and the site just says "cannot process" without any explanation.I am getting no response through my ticket either.Does this site/app NOT do Master Card?I c...

Restore my phone service

My credit card was compromised and the bank blocked all transactions.  Unfortunately my monthly payment to Public Mobile was not processed and as a result my service stopped.  I have a new credit card and want to use this to continue to have cell pho...

Agent

Need to reach an agent about troubles with receiving texts and calls. Chatbot link not working  

I need to stop payments

Cancelation on a account as I no longer have it

Overcharge

I bought an E sim from public mobile on March 18, and I cancelled it on april 17 one day before ending (april 18)But charged me $ 28.5 itmeans they overcharged me 

I need to stop payments on my account as I no longer have ##########

Activation issue and no support

Hey everyone my girlfriend switched to Public mobile from Telus 48 hours ago and her Esim never activated. She has no service or data or anything, and she hasn't gotten any replies on her ticket she submitted. I have tried to submit one on her behalf...

Number transfer

Hello I have been trying to transfer my public mobile number to bell but it will not work I've answered yes multiple times to the sms I receive to transfer my number but nothing happens

No access to email for 2FA

My wife had her phone stolen and has lost access to the email where the 2-factor authentication from PM would be sent. As such, she can neither stop service on her stolen phone nor order a new esim for the newly purchased replacement phone. 

No inbound calls or texts to new number

It has been over 7 days since number transfer and I cant recieve calls or texts. Support won't let me submit a ticket, please advise. 

Ticket 409233-394

Transported my cell from Fido to PM. Bought new PM SIM card. Answered yes within 90 minutes of receiving the transfer text from Fido.  I can text/email but cannot make or receive calls. Put in a ticket 12 hours later but haven't heard fromPM in 3.5 h...

Phone was stoled and all my email required authentification by sms

I need help from support to transfert old account to my new sim card 

Cannot activate service/transfer my phone number, cannot submit ticket (button greyed out)

I tried to transfer my phone number from telus to public mobile yesterday and received a text for authorization, success messages, everything. However, 12 hours later I have no service on my Public Mobile eSIM. I tried to submit a ticket with the Cus...

New carrier not worth it

So i moved from rogers to public mobile. Ported my number over and followed all the respondances accordingly. I cannot call out or receive texts and no data plan. I sent 3 tickets in and no response. I think i may have to run down to the mall and get...

SOLVED - No Internet Connection

Samsung A35 phone gets message “No Internet Connection” when WIFI is turned off.Reviewed similar issues on forum and checked my account, APN settings, turned data on/off, turned roaming on/off , powered on/off several times but still no connection.Ve...

iPhone no network and stuck on SOS all day

My phone has had no network and stuck on SOS all day. Tried rebooting my phone, tried toggling airplane mode on and off, tried resetting my network services. I changed my SIM card to another Iphone and doesn't work either. None of these worked. Pleas...

I want to Change my plan.

HiI urgently changed my rate plan due to a trip to the U.S., but now that I have returned, I want to switch back to my previous plan; however, the option to change plans is not appearing.I followed the instructions and tried on many different devices...

Urgent: Unable to Port Phone Number xxxxxxxxxxxxxxx

Hello,I need this issue addressed immediately.My number xxxxxxxxxxxxx did not port through properly, and as a result I am currently unable to receive incoming calls. I also cannot access chat support because I am not receiving any verification texts....

Text message from Eversafe

Why am I getting Eversafe confirmation codes when I'm not trying to sign in? Does this mean my password is compromised, or are these Phishing SMS messages? How can I confirm where the EverSafe message came from? 

Can't activate, can't submit a ticket, can't reach a human, no service

I tried to activate over an hour ago. I received a text from my previous carrier about transferring the number and promptly replied. My previous service has been discontinued and my phone displays SOS.Meanwhile, the Public Mobile app says the activat...

Activation, sim, esim

Is there a way to bypass the 2 step verification on the app? I got my account activated 3 days ago with eSIM and still no service. Reached out to customer support and they helped me download a new eSIM to activate my account. It still did not work af...

Phone # transfer not successful

Its been about 5 hrs since I replied yes to transfer number confirmation. Still no service. Please contact me for solutions. 

Sim and Device

My plan is active but the sim and device section is missing. My eSim was never generated, so my iPhone shows SOS and I cannot receive SMS. I also cannot login because EverSafe only offers SMs verification. Please manually provision my eSIM and activa...