Community

billing

My Account being billed twice and having trouble sending message/submitng tickets to agent on Chatbot 

Service activation after number transfer

Ported the number from old Telus service yesterday however I still have no access to public mobile esim.

Canada-US- Mexico plan

The $45.00 Canada-US-Mexico, is that the total for the month? Or is it a addition to  my monthly plan that I now have? Thanks

4G 1GB special offer

Public sent me a text about a limited time offer for a 4G 1GB subscription plan for $18. but I can't find any details about it on the website.  Does anyone know the details of the plan, like does it include unlimited text and talk with the 1GB? 

I have a Canada / US subscription, but I cannot make and receive call while in the US

Phone number for porting team

Hi, I'm looking to port out my number to another provider and had initiated the request but I missed the 90 minute windows to respond to the SMS (I did reply but an hour or so late). My new provider said that Public Mobile has canceled the request, e...

Paid successfully but still no service 3 days

I paid my service and my phone won't make calls 

Account Activation

My husband is a new customer on PM. He chose a eSIM, but after registration on the account ( we checked before registration it was compatible) after registration it was not compatible with eSIM. He purchased physical SIM card and customer service sup...

My usage

How can I see my usage? 

Overseas calls

I cant make any overseas calls. Is there hidden steps that I overlooked or does my account permit it ?

can i keep existing number

hi, so i lost my phone and have a new one.  what i need to do to port the number to my new cell.i dont have physical  card   i did esim

e-SIM to Physical SIM Transfer

Hello,I would like to transfer e-SIM to Physical SIM.  Pl. help me. Thanks edited by computergeek541:  changed category labels as this discussion isn't related to Community

I need ESim Qr Code for new device installation

I need ESim Qr Code for new device installation or the activation code.I purchased a new phone, I purchased a new esim on the app but it wants me to install on the old phone. I can't move forward on the new phone setup without a sim. Thanks Please se...

A NEW PLAN OFFERED BY SMS

a SMS offer of a 4G 20GB plan for $27/month starting from next renewal date by replying YES. Is this genuine? 

Lost phone

Hi there, my husband lost his phone. He's going to have to order a new SIM I guess. The problem is, when I log into his public account, it says that it is going to send a code to his phone, which then is inputted into the computer. The problem is, yo...

Esim issue

I have purchased a new esim on the Public Mobile app to replace a European esim i used while traveling. I have not received a summary email with a qr code to activate the new esim. Where can I find the qr code. 

Special offer not added

I got a text with a special offer for a new plan. I replied yes to activate and received a message back confirming activation. It said it would be applied on the next renewal date but that has since come and nothing has changed, I'm still under my ol...

Overpaid

Overpaid trying to leave Public mobile need refund

forgotten email

unable to login with email as it is saying its not registered. phone number is also not working can someone tell me how to fix this

US Roaming not available

I pay for the $40 plan with 60GB of data for use within Canada, US, and Mexico (unlimited minutes and messaging within the three countries as well). I live in Victoria BC and travel to Port Renfrew often and loose Canadian service frequently along th...

Payment voucher

I used a payment voucher for the first time, I usually always do top ups with my bank. It processed the payment and didn't activate my plan even though it shows in my payment history that it did. How do I get my phone working again?  I've tried many ...

Flip phone

Is anyone currently using a basic flip phone with maps on Public? I tried seeing public’s white list but they need the IEMI number which you can only get once you buy the phone