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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can't get into account.

Hi1 -I can't get into the account without all the numbers, please send it to me.

Network keeps dropping when I try to make an outgoing call.

Almost every time I try to make an outgoing call, the network drops to no service and the call doesn't complete.SMS and mobile data work normally.My partner attempted with my SIM in his phone and he got much the same results.All the calls were attemp...

Data not working; restart is useless, APN settings may be involved

Hello,My data has become very unstable since perhaps last week. It seems to be not working by default. The error code returned from a browser is "ERR_CONNECTION_RESET". I am sure no proxy is running in background to result this. The text messaging se...

Slow everything

I signed up for public mobile 3 days ago and it’s so unbelievably slow. I’ve done all the troubleshooting but I’m legit ready to transfer back. I can’t even download emails. Where do I go from here

Calls keep dropping

I've been a Public Mobile customer since December 2023.My calls keep dropping after 15 or so minutes of being on the phone. It’s like cujimotos issue here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Dropped-Call/m-p/1182077#M819490 I ...

Someone using my phone number double charges

I have two very serious concerns. 1. Sept 6 2024 I was charged $16.95. 2. Sept 8 2024 I was charged $16.95 October 8 2024 I was charged $16.95. The extra charge was not applied to October's bill. When I went on my history it shows only one charge for...

cant get into my

cant get into my account

September Give Back

Greetings,I have a few questions regarding how it works. I didn't receive any for September. I have never redeemed my points before so I'm not sure how it works if mine is correct. I redeemed multiple x 15 points a few weeks ago prior to my renewal d...

Re: request to Confirm for full access is sending code to the wrong phone number

I did finally get the email option, was sent a code, I plugged it in, but it still directed me to a confirm identity via text to the wrong number. I am so frustrated, I have been in this loop for a while now.

Data Roaming Option

I have a plan that includes in Canada and in USA data. I entered the states today and I have not been able to use my phone until I reached wifi. When I go to turn data roaming on, it gives me an option to choose either off or my primary number. I don...

Resolved! change my home address

change my home address please

Bought the plan - Can i activate two months from now?

My current with Rogers expires two months from now.I purchased the ongoing promotion however, wondering if i can activate my account/sim two months from now? They have already charged me $30 for the service.

Re: How to get ahold of a customer service representative?

I tried this and it didn’t work at all

Resolved! Roaming Data coverage inconsistent on T-Mobile yet full radio service strength

I'm traveling in San Francisco and am seeing very inconsistent data availability. Yet I have full service strength indicated on my phone. I am on an International 4G 50gig plan using an iphone 6. I have data roaming enabled on the phone. I can co...

How do I send a private message to a CSA?

Sims card

My sims card won’t work in my new phone but still works in my old phone

Resolved! Could not send text message to China mobile phone number

In the last couple of months, after I sent out the text message to China mobile phone number, my friends could not received it . I can receive text message from China mobile phone number. In the previous years, I always can send text message to China...

Resolved! Travelling to Europe

Going on a business trip to Europe for a week. Does PM have an add on plan that works for data, text, & call in Europe or do i need to buy a travel SIM ?

Resolved! CS_Agent

I'm locked out of my account. Snd it's making me wait 3 hrs to try a new login... is thete anyway to bypass the wait period?

Number transfer

I want my old number back

Is it difficult to port over a number from Virgin mobile to Public?

charged for account activation that wasn't activated

On September 14, I tried setting up an account for my mother-in-law. I originally tried using my account that I had previously set up a long time ago but was no longer active. Once I put the information in I realized it wasn't going to work because t...

Resolved! change subscription

Hello,Im using 50G Canada-US international supscription.If I change to 65G international mid of cycling, it would be charged extra full price? Thank you

Resolved! locked out of account after changing phone number

I moved to a different city and needed a new phone number. Since I changed to my new number I am locked out of my account because the 2step verification is still wanting to send the code to my old phone number. Can anyone tell me how to fix this prob...

Widget

Hey there! Can Telus make a widget that shows how much data has been used rather than having to go into the app each time? thanks!

No service

I have no service, at my house where I always have service. I've rebooted my phone twice, removed and inserted my SIM. My account is up to date.

Problems with service and it's not me!

I switched to Public Mobile about a year ago to get away from my high priced plan with Bell and because my calls were dropping with Bell.I opened a ticket with Bell and was told they were aware of the problem but they didn't have a date when it would...

Data lost

I switch my phone and change my plan. When my new plan is start, the data lost. My phone is pure phone with out any data, even I can't access my Public Mobile account, since there is NO Data. I can't work, the Authenticator can't work. My phone is a ...

Resolved! Report an outage?

Where do we check network status or report an outage? I appear to be offline but I was definitely online and able to make calls about an hour ago. Just wondering if it's localized or a larger issue, but I'm not sure how to check.

PROBLEMS: phone number transfer from FIDO

Another problem is just rising. I transfer my number from FIDO as instructed in the PM. I got message from FIDO and confirm YES.However, I have two active same numbers now, PM number can not receive calls and messages. I only can call out. My Fido n...

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