Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/ (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone. Just click Didn't Receive code or Resend code and choose Send email or Send voice message. If those options are not there and you still cannot login, you will have use a different email address to create another Community account and use that to open ticket) PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun) (for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )
