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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2643 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17763 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28935 Views
  • 184 replies
  • 27 Bravos

I can't setup my voicemail access number

On my device I can usually just hold down 1 and it will bring me to my voicemail, but since moving to public mobile I can't and anytime I try to set a voicemail access number in my settings it says "failed to read data". Is there a specific number I ...

J10C3G7 by Great Neighbour / Super Voisin
  • 136 Views
  • 2 replies
  • 0 Bravos

Contact number

Is there a phone number I can call to actually talk to someone about the issues I'm having? 

New offer

Good day!I received this offer below by sms. Please advise what exactly it means.  That I could change my plan from $ 15 to $ 22 per month and have every month 6GB of data or it means that I can purchase additional of 6GB to my current plan so I need...

Jyasmin by Good Citizen / Bon Citoyen
  • 277 Views
  • 5 replies
  • 0 Bravos

Loyalty Data Add On

Firstly, the fact it changed to the points system when it was a personal decision to begin with and to change it without notifying customers - on top of that I now have a 240GB loyalty add on that I can only use in 150 days - where it takes up the su...

LR1323 by Great Neighbour / Super Voisin
  • 215 Views
  • 4 replies
  • 0 Bravos

Phone number

Trying to keep my old phone number. But they keep asking me to choose a new one

Rick29 by Great Neighbour / Super Voisin
  • 149 Views
  • 2 replies
  • 0 Bravos

30 gb free data for 150 days only

I got this yet why use my data first I got 29.22 gb left to use in 48 days yet I will never as can see used .78 gb in 102 days because keep using the data I pay fir so why even bother giving me 30gb if never gonna use it? Should stay there till used ...

Porting out, PM is blocking me!

Today is the last day of my cycle and when the new provider tries to start the port I get theis text message:SMS: We cannot transfer your number because it is not active. Please reactivate your number then call us at 1888XXXXXX to send a new request....

Ben_Kayfetz by Good Citizen / Bon Citoyen
  • 403 Views
  • 13 replies
  • 0 Bravos

SMS messages

Still having issues with SMS messaging.  I/ve completed the steps to transfer my number, but still not working!Thoughts?

Europe Roaming

I am travelling to Europe this summer and am wondering whether / when there will be a roaming package available to us? 

kjames2001 by Good Citizen / Bon Citoyen
  • 221 Views
  • 5 replies
  • 1 Bravos

How to transfer to public mobile and keep use previous phone number

If I have a SIM card from another provider, how can I transfer to public mobile and continue use my previous phone number. I know I need to get a public mobile's SIM card first. And then, how do I make my previous phone number match the new SIM card?...

Niki2 by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Payment issue

I paid for my bill with my debit card this morning (I redeem 15 bucks with my public points).  However, I got a SMS from Public Mobile after few hours. It said my plan did not renew cause they did not receive my payment. After seeing this message, I ...

Ruby_232201 by Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

last bill

Hi,Hi, How can I get my last bill after switching to another service as my public account has been suspended.Thank youWaseem

Waseemba2 by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Can’t activate

Did the whole change over process. Asked to port number. Verified the port was ok via text from the old provider. Got the “turn off your phone” text and it should work welcome message from public.I still don’t have service with public, only myold pro...

OliviaPel by Great Neighbour / Super Voisin
  • 166 Views
  • 3 replies
  • 0 Bravos

Overcharged Payment

Hello,I hope your day is going well.For the month of May, I was charged $28. I don't understand why that is because my bill has always come to $22.4 in the previous months. Why did it become $28 and why was I not notified or given any explanation? Th...

victor15 by Great Neighbour / Super Voisin
  • 141 Views
  • 1 replies
  • 1 Bravos

Porting Failed

Hello, I am trying to port my number to PM from Virgin, I have two accounts on my Virgin App and while i inputted the correct number to port over, i accidentally provided the account number to my home internet connection, got a text from PM saying my...

TGamble by Great Neighbour / Super Voisin
  • 128 Views
  • 1 replies
  • 0 Bravos

Add-on

How do I create a ticket for mistakenly purchasing add-on?  It won't seem to let me after 7 attempts.

Ahnentafel by Great Neighbour / Super Voisin
  • 168 Views
  • 3 replies
  • 1 Bravos

cost after limited time?

Limited-time offer of $ 34/month, cost after limited time is what amount?

Art321 by Great Neighbour / Super Voisin
  • 328 Views
  • 8 replies
  • 0 Bravos

billing

my bill has gone up from  $10.08  to  $16.80  with no changes from me    is this an error  or a  new price now

dap8901 by Great Neighbour / Super Voisin
  • 202 Views
  • 4 replies
  • 0 Bravos

Cant access to my old account.

I have an account since 2022 setup with autopayment plan. I have not log into that account since then.Now, the problem is, when i try to log into that account, the 2FA EverSafe is sending me a code to the phone number, but i do not have the sim anymo...

montano by Great Neighbour / Super Voisin
  • 196 Views
  • 4 replies
  • 0 Bravos

Call Quality - Dropped phone call or poor voice

I have been having a lot of issues with Public Mobile for the past half of a year at least. It started with call quality. I would go to "outer space" when the person I am on call with can barely hear my inaudible voice that was very faint and electri...

Accepted Prepaid Credit and Gift Cards for Public Mobile Plans

I’m setting up a mobile plan with Public Mobile and need to know which types of prepaid credit cards or gift cards are accepted for payment and account setup. Specifically, I’m interested in using prepaid Visa, Mastercard, or other gift cards. Are th...

ZanderD by Great Neighbour / Super Voisin
  • 352 Views
  • 8 replies
  • 0 Bravos

Cant login

Have reset password to email address and email never arrives.Was able to re make an account with the same email even though i have an account and have been a customer for nearly 5 years. please help

Matttttttt by Great Neighbour / Super Voisin
  • 116 Views
  • 2 replies
  • 0 Bravos

I can't sign in AT ALL :(

Hi,I can't log into my account at all, it keeps putting me on an activation page, but I've been a customer for about 4 years, with the same number etc, I also can't log in using the app, same issue.. I don't know what to do!I have reset password, etc...

Jaderm96 by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

eSIM activation

I have spent several hours trying to activate my eSIM. I have tried by using the QR code and I get the message, "Unable to activate eSIM". I'm looking for some help here, and don't want to be left down a deep hole as it appears many have fallen with ...

jpcherry by Great Neighbour / Super Voisin
  • 127 Views
  • 2 replies
  • 0 Bravos
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