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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1709 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30174 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41859 Views
  • 185 replies
  • 29 Bravos

Porting Over

Hi,I recently bought a plan for my mother. I followed all instructions with porting over with an Esim. To provide context, I bought it while she was travelling in the USA (she uses a canadian number) I used a secondary number, confirmed everything wo...

Payll24 by Great Neighbour / Super Voisin
  • 213 Views
  • 8 replies
  • 0 Bravos

Resolved! Plan pricing duration

I'm considering upgrading my current 1GB 3G subsription for $25/month to the 10GB 4G for $25/month which is currently being offered until January 6th. How long is the promotional pricing locking in? I don't want to have my monthly bill jump in a few ...

Busby by Great Neighbour / Super Voisin
  • 224 Views
  • 5 replies
  • 0 Bravos

Resolved! Promo codes

I was just wondering if Public Mobile has any promo codes. I know there is referral codes but I've never seen any promo codes. Although there is a tab on " redeem promo code" when paying for a subscription plan.

Best_helper1 by Good Citizen / Bon Citoyen
  • 244 Views
  • 2 replies
  • 0 Bravos

Resolved! is there aninternational long distance minutes protection

My current plan include 100 minutes international long distance minutes. If I reach to 100 minutes, is there a protection if I continue making an international call?For example, the following situations:1) if the usage is 100/100 minutes (which reach...

SnowS by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost Access to view payment receipt

I have recently stopped my subscription to public Mobile, and because of it I can no longer access my past payment receipt. Please help me retrieve my last three payment invoices. Thank you. 

MY20250102 by Great Neighbour / Super Voisin
  • 112 Views
  • 2 replies
  • 0 Bravos

Plan Change Not Reflected on Phone/Account

Dear Community,I'm having a weird issue with a plan change I requested at the end of last year. It was supposed to take effect on my renewal date, which has now passed. But things aren't syncing up:Phone: Still showing the old plan and billing info.O...

Payment vouchers

I have put two payment vouchers codes on my account each was $25. Now it won’t let me use those available funds to pay my bill. So what do I do now?

Eagle23 by Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos

No data

I have been unable to get a data connection on my phone. 

keithtel by Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

$29 plan

Hi. On December 26 I bought a 75 GB plan. I was pretty sure that it said $29 and that it would charge me $35 a month with tax included. Just wondering if anyone else saw this plan because I am being charged $35 with tax, so $40 now. I didn't take a p...

Mari7 by Great Neighbour / Super Voisin
  • 189 Views
  • 4 replies
  • 0 Bravos

Referral

Hi there,A friend referred me to Public Mobile. I should receive a $10 credit for the referral. I don’t see it on my account. How do I receive it? Thank you

Tracy_Res10 by Great Neighbour / Super Voisin
  • 164 Views
  • 4 replies
  • 0 Bravos

My account

Hi there I’ve been trying to transfer over my number over to public mobile from Chat r and now the account that I’ve created is lost making me start over and pay again. How can I resolve this please help.thanks

resurm2 by Great Neighbour / Super Voisin
  • 197 Views
  • 7 replies
  • 0 Bravos

Upgraded plan - missing LD minutes

Happy new year!I'd recently upgraded from my granfathered offer to the $35 for 75GB offer. I thought it was supposed to include 1000 LD minutes to China, Hong Kong, India, Pakistan, Philippines, Taiwan, and the UKHowever, when I log into my profile, ...

osmanthus by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Resolved! Can Not Register for Public Mobile

I looked into signing up for public mobile yesterday, and I've tried on the website and the mobile app and in incognito for the website, nothing seems to work. I was going to sign up for the 75 GB Canada US Mexico, 1000 long distance minutes for $35 ...

Screenshot_20250102_141502_Public Mobile.jpg
TheRock210 by Great Neighbour / Super Voisin
  • 127 Views
  • 1 replies
  • 0 Bravos

Sharing is caring referral code no longer offered?

You know when you login you go to OVERVIEW and on the right side is this massiveSHARING IS CARINGThen there is a link there you can copy or pick email, facebook, whateverWell i checked and my link is like thishttps://publicmobile.ca/en/on/plans?refer...

JONMILLS by Great Citizen / Super Citoyen
  • 222 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan

Would be nice if you got additional rewards for having multiple family members on public plans or an additional discount 

AshMc by Good Citizen / Bon Citoyen
  • 121 Views
  • 1 replies
  • 1 Bravos

over payment

why am I getting an additional charge of $10.5 per month?

Pam45 by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

Phone Number Won't Verify

I switched to Public on December 31st using an eSIM and transferring my phone number from Bell to use with Public. Doing this, my phone number has been stuck on "verifying" through imessage and facetime. It has been a few days now and I have tried ev...

NickWarga by Good Citizen / Bon Citoyen
  • 501 Views
  • 17 replies
  • 0 Bravos

eSIM Activated But Not Connecting

Hello!  I’ve just activated a new Public Mobile plan. I chose to port over my number from Freedom Mobile. Also I chose to the eSIM option. After receiving a text from Freedom to authorize transfer, I said YES, and now I no longer have cell service wi...

aalee by Great Neighbour / Super Voisin
  • 268 Views
  • 6 replies
  • 0 Bravos

billing

I have been billed for something I did not order.. how to I get this fixed? 

kooks by Great Neighbour / Super Voisin
  • 141 Views
  • 3 replies
  • 0 Bravos

no service

I have a current subscription, and payment is up to date. But I have no service. How can I restore service? 

RuWa by Great Neighbour / Super Voisin
  • 123 Views
  • 2 replies
  • 0 Bravos

Switching to Public Mobile

When switching to PM from another provider, we can keep our old number by PORTING, correct? and this gets done when activating or after? Can I just use my existing sim card from my current phone that is unlocked or do I have to purchase a sim card fr...

zert800 by Great Neighbour / Super Voisin
  • 138 Views
  • 2 replies
  • 0 Bravos

Puk

I asked for my PUK code last week. Still no answer. I appreciate that it's a holiday but should it take 7 days?

Stainless316 by Good Citizen / Bon Citoyen
  • 126 Views
  • 3 replies
  • 0 Bravos

US Roaming Add on not working

I purchased the US Roaming add on December 29, 2024 and did not receive service. There are funds in my account and I have tried all the chat options, contacted customer support agent and posted my questions. It has been over 3 days I need an agent to...

FloriaB by Good Citizen / Bon Citoyen
  • 326 Views
  • 13 replies
  • 0 Bravos
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