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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73445 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75117 Views
  • 180 replies
  • 32 Bravos

How do I get my $20credit and 21.49unused points back?

      I claimed $20 out of my 41.49 points(left 21.49points unused) on May 29 to pay for June bill. But $20 credit was never applied to my June 28 payment,I was charged full $40.32 ($36 plan and tax), today I just found out all my $20 credit and left...

TEkitten by • Good Citizen / Bon Citoyen
  • 177 Views
  • 2 replies
  • 0 Bravos

Never received sim card

Wish their was a tracking number or something, and customer service instead of AI and chatbot, it's been 2 weeks and still no sim card in the mail.

Chauchy by • Great Neighbour / Super Voisin
  • 91 Views
  • 1 replies
  • 0 Bravos

SMS does not work 4 days after numer porting. HELP !

AGENT TRYING TO HELP me but my  SMS DOES NOT WORK AT ALL after porting my number from LUCKY. Internet and calls work but i cannot acess my SMS or iMessage at all ! PUBLIC Agent sent me email but my account asks for sms code. ITS A NIGHTMARE !! HELP. ...

LARUSH by • Great Neighbour / Super Voisin
  • 208 Views
  • 7 replies
  • 0 Bravos

How to update payment card???

Logged in - Pasted said URL links into web page and nothing - Tried mobile and nothing - The payment section on the left side has disappeared and there is no option. I click Account and it resets to the home page and Public Mobile offers. There is no...

abigaillark94 by • Great Neighbour / Super Voisin
  • 146 Views
  • 3 replies
  • 0 Bravos

TEXT Messages

Unable to send Text messages. I can make calls but cannot text

bagan by • Great Neighbour / Super Voisin
  • 176 Views
  • 6 replies
  • 0 Bravos

Prepaid to post paid

I just changed my subscription plan and it's changed to post paid. I don't want post paid. I want prepaid. How do I change back to prepaid?

Gdiphone by • Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Refund

I tried to get a eSIM but when I try activate it says that it is not suitable for my phone and I want a refund

Jaypujol by • Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Transfer of Phone Number - Not completed

Dear Sir/Madam,Yesterday I renewed my subscription which has been dormant and expired since April. I just reactivated a new plan yesterday but want to use another personal number which I am porting over from Rogers instead of using the older phone nu...

nzchinnie by • Great Neighbour / Super Voisin
  • 106 Views
  • 1 replies
  • 0 Bravos

3rd month in a row. Data discrepancies

I want to know why I keep getting notified that my data is at 75% usage, when each month for the past year, I have never even come close to using up data. The math discrepancy this month is 63gb (notification states 75gb, app states 12gb).and I attem...

LanaLanz by • Good Citizen / Bon Citoyen
  • 132 Views
  • 4 replies
  • 0 Bravos

Multiple charges on my credit card.

I noticed that I have been overcharged 16.95 4 times on my credit card this month, including the original monthly charge of 20.34.  Who can I talk to about this.

robceccato by • Great Neighbour / Super Voisin
  • 93 Views
  • 1 replies
  • 0 Bravos

Unable to Renew Subscription?

I am attempting to renew my subscription however a prompt comes up saying "Sorry, we're not able to process your payment at this time. Please try again later."  I have tried several times. 

jerlovesrally by • Great Neighbour / Super Voisin
  • 155 Views
  • 4 replies
  • 0 Bravos

My number transfer is not successful

I subscribed on public mobile yesterday.  And I asked for my number to be transferred to public mobile. Since then, nothing has been done. I am still active on my previous service provider. I have tried to call public mobile customer service, its AI ...

Paul061 by • Great Neighbour / Super Voisin
  • 114 Views
  • 1 replies
  • 1 Bravos

iPhone Unlock

hello please help me to unlock my iPhone SE need to unl

essie92 by • Great Neighbour / Super Voisin
  • 192 Views
  • 5 replies
  • 0 Bravos

I can’t port the number

Hi everyone!im trying to reach someone that can help me. I transfer both my numbers into this company but something went wrong in the transfer and now none of them have service. I don’t know how to contact support, I would like to go back to my previ...

Dianaarich by • Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

text and data in Europe

Can I get a plan for the avove from Public Mobile? If not, what do I need to do?

AJH by • Great Neighbour / Super Voisin
  • 162 Views
  • 4 replies
  • 0 Bravos

Resolved! Voice mail

How do I remove the voicemail off my phone

Plss by • Great Citizen / Super Citoyen
  • 202 Views
  • 3 replies
  • 1 Bravos

Credit changed subscription same day

Hello ,I changed my subscription plan same day and I was charged for the same period twice. $33 for the first one and $39 for the other. Please refund me $33 as it will be a double charge.Appreciate your help. Thank you 

Dashing123 by • Great Neighbour / Super Voisin
  • 111 Views
  • 1 replies
  • 0 Bravos

Phone number malfunction

I went to transfer my stuff from this phone to anthor phone but it didn’t seem to transfer my phone number and my cellur data and on this phone I had an e sim and it didn’t transfer so I went and bought a new eSIM for my other phone when I go to acti...

Cam27 by • Great Neighbour / Super Voisin
  • 92 Views
  • 1 replies
  • 0 Bravos

cant read numbers

i just bought a new voucher today, after being in my pocket and sweating, i cant read the numbers what can i do now. 

eSIM won’t download

I have subscribed to Public Mobile, paid for a eSIM and requested to have phone # transferred from Koodo.  But it doesn’t work 

YvonneG by • Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Refund

I paid my bill and then switched to Koodo as per the offer on my public mobile account. I spoke to someone who said to go ahead and then contact them for a refund.  I am not able to  I made a post the other day about this but no one has answered and ...

Theone80031 by • Great Neighbour / Super Voisin
  • 186 Views
  • 3 replies
  • 0 Bravos

Change of plan back to previous

Previously, I was on the $19 per month plan with 1GB of data...I then upgraded my data to the current plan. I have recently retired and no longer need that much data. I would like to switch back to my previous plan...which the chatbot says is unavail...

CH09 by • Great Neighbour / Super Voisin
  • 167 Views
  • 4 replies
  • 0 Bravos

Resolved! How to verify 3G call is using VoLTE... What is your experience?

Q: Does Public Mobile has the right to charge 3G services which I did not sign up for?    You know, nowadays, I mostly use data. No regular voice anymore.  Really don't mind that there is no 3G service/calling.Some more info...The following instructi...

charles888 by • Great Neighbour / Super Voisin
  • 196 Views
  • 2 replies
  • 1 Bravos
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