Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I messaged CS over 3 weeks ago and then once a week since then, no response.
I couldn't update my new debit card and couldn't renew my payment last week (13th) and found out a few days ago I couldn't get text messages or calls made by Androids (call by them says my number doesn't exists) but iPhones text messages still works...
duplicate thread
I was using a backup file of mp4 songs on an external drive to put songs on a new SD card I had inserted. The old one was giving me a message that it was unreliable. I purchased a new SD card and I made the transfer using a USB cord from a portable...
I've just started my new subscription and now I can't even use it since it has been put on hold due to it being "expired". I've tried to get in touch with an agent but when I try to the window it takes me to is broken. I just need help at this point....
We purchased a plan with you for our trip to Mexico. It did not work the entire time we were there which caused us much inconvenience and loss. Since then, we have been trying to find a way to reach you to discuss this, to no avail. I finally fig...
Every time someone call me it goes straight to voicemail. Why??? Do not disturbed is off and I got the latest update on my phone. I even try to remove the SIM card and put it back in?
I need to port over my phone number but I lost my phone and do not have access to a new sim card. Is there a number I can contact to get my number ported over through the agent?
I’d like to cancel my mobile phone service.I paid my last bill on October 16, but the service has not been functioning properly since then. The first issue occurred from October 17 to October 19, during which my phone showed “No Service.” After cont...
Hello!I converted 15 points from my rewards to data and I have gotten an email confirming that it would receive it within 24 hours but it's now more than 48 hours and I am still yet to receive it. Kindly help.Thank you.
Would like to change my package but forgot my email address and can’t log in
Good Afternoon,I am having the same error show up again as last month, as follows:"Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and ...
I have the $15 plan and since the charge was going up I opted for the $18 unlimited talk with more data on next renewal (Oct. 9th) Turns out they didn't activate it. As a result, I got hammered in another city when my data ran out (I had lots of poin...
Hi,I have switched phones and my new iPhone is asking for a QR code from Public to scan to help me set up my current phone number on my new phone. I do not want to change phone numbers. How do I get this QR code?
I'm currently on the 60GB for Can/US/Mexico and had to go to the States last weekend and nothing worked - only Apple to Apple. No internet, no data and no calling/text.Now I'm back and having problems sending texts to a bunch of people in the States...
Hi, me again. I keep trying and you only answer occasionally - you are like my exboyfriend lol Anyway - I still need network Here is the photo again As you can see it says to contact support I know you only want to answer once and then be done with ...
Can you send me a new password for my voicemail .
Hello, I cannot find my service provider on the list? Coextro
Has anyone else ever had the problem after an iOS 26 upgrade that your phone number now is not recognized by the Apple servers? Does Public Mobile have to resend any data to Apple to make this service available?edited by computergeek5451: changed cat...
Hello,Did anyone else receive a message from Public Mobile for a new phone offer with Koodo? I called the number and they know nothing about it and I mentioned that I received a text to call this number and they told me "I did not send you that text ...
Hi everyone, im on day 3 of messaging cs_agent with no response? Is there any issues with agents or has anyone had luck?
cant make calls or receive calls edited by computergeek541: changed category label as discussion isn't related to Community
Hello.I bought add-ons 15GB data today. I tried to buy it just once but it is payed twice and I got 30GB. I don't know why it happened but I assume it is because of the slow wifi. Please cancel 15GB and let me get a refund.Please and Thank you
How come I can't use any mobile data while on a voice call ? Is this normal or how can I fix this. I'm in Canada (Vancouver), with 5G service.I've reset the phone, reinstalled the sim, still the same. edited by computergeek541: changed category lab...
I submitted a ticket on Sunday regarding my service not working since last Friday.I received a prompt response from a CS agent id'd as Maria_G.I replied with a thorough and detailed description of the problem.Agent replied again to say it seemed I ha...
I’m overseas and trying to login to make a payment so my account is not suspended. I received a message but I’m told that there’s a system upgrade and I cannot do anything until it is complete. Telephone system says the same thing and I don’t know wh...
When I try logging Into the app, the verification screen comes on for 1 second and then immediately goes back to the login screen. A friend was successfully able to login to their account from my device... Does anyone know what the problem might be?
Hello. I wonder how can I get second line in one account. My daughter use my account and I want to add one more line for me. Should I create new account for me?
I've just finished with the application process as well as the payment process for setting up a new account. and was just using the app to transfer my old number over to public mobile, and at the last stage it says "subscription not activated" 'somet...
I am at home using home internet most of the time. Why my data usage up to 75% of my subscription in just one week. Was that something wrong on Public Mobile usage tracking?
