Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I am currently travelling to India and reaching out to purchase a roaming package, please!Thank you,
Hi, I just canceled my account today and can't access my account invoices. Can you please email me all of the monthly invoices for 2025. Thanks.
I had an older public mobile account from a couple years ago. I'm trying to sign up for the new $25 plan for 80GB US/Can/Mex. When I log in to my account, it keeps taking me to this pre-activation page where it is showing "payment complete" and a old...
setting up my account and entered my payment details to purchase the plan. then got error code M.8702did my payment go through? what's the issue
my phone got stolen so I obviously do not have access to my old phone. I have two step verification activated I guess so I’m trying to change the SIM card but it’s making me send a text to the number to verify that I’m changing the SIM card, but I do...
I just signed up with public mobile, I purchased an esim, I transferred my number, received an email from my old provider that it went through but my phone has no service with public, says I have no data/internet I can't make any calls. I don't know ...
It says I have 5G and LTE, but my data is not working nothing will load and my messages do not work. Please help.
Earlier, I tried to port the number from koodo (postpaid) but mistakenly I entered the wrong mobile number so I reinitiate the request for correct number then I received error please enter valid canadian number, however I received the message for tra...
Hi,I’m trying to transfer my phone number from Fizz to Public Mobile, but my activation is currently incomplete.I realized that I accidentally entered the wrong Fizz account number during the number transfer. Because of this, the port seems to be stu...
I got a new activation, physical sim, plus a temporary number. Then, I ported my main number. Everything seems working properly except that my phone still shows my temporaray number. I restarted the phone, removed sim, reset mobile network. still tha...
how do I cancel my account?
My wife has been unable to log in to her Public Mobile account as we need to update our credit card info. When she was resetting the password the verification code was sent to her email. and then it sent a verification to a *******121 number which is...
i tried to pay manually but it’s forcing me to pay 40 instead of 20
How can I login into my account on Public Mobile? Who can I contact that is a customer agent for this?Logging in requires 2FA with my phone number which I don’t have access because I lost my phone.
My payment was completed but insalling esim for number transfer was failed. And I cannot attempt again because it said that my number is invalid. What can I do?
Hi there,Since I am not able to submit a ticket (there is a stop sign on submit despite I fill out everything) I am writing my issue here.I proceeded to a line transfer to Public Mobile, authorised the transfer from my older carrier (says Yes from te...
how do i resolve this the amount have been transferred but i have no service
I lost my phone and was able to suspend my service but I can't change my Sim card because it wants to send a code to the phone which I dont have.
Trying to make payment with new credit card and payment wont process
I don;t know how that's possible - and how do I check my usage once I'm online and in my account?
Rogers did not receive my approval for my transfer request and need Public Mobile to resend it.
Hello,I have an Public Mobile physical SIM card that gives me a "Please enter a valid SIM number." error when I try to activate it. I previously used this SIM card with public mobile in the past but have since swapped providers a few times and come b...
Hi, I would like to cancel my Public Mobile Service effective April 1 2026 (which is when the new period starts)Please advise what I need to do to cancel the service.Thank You
I try to activate a new line with %50 discount, 24 months($50 plan, Can, US, Mex, 80GB). The system gives me $5 discount only. So, I need to pay $45 plus taxes. I stopped activation.
Hi. If I was with public mobile before and am with a different carrier, do I count as a "new activation" to be eligible for the flash sale? I don't want to sign up and find out I'm not able to get it. TIA
I think somebody has changed the phone number on my account to be able to log in I was able to get the code via email and I logged in but when I log in I can't see any of my information it kind of treats me like a brand new account I need a support n...
Im out of canada in Asia at the moment. Using an esim for regular text and data. Is there a way to forward texts from my local PM number to my international one?
I am porting out of public and when I respond yes it does nothing. When I call the number in the text it says there is no port for the number.
