Community

Question about the Plans

How long is the current limited time offer going on for?  Specifically the $50/m plan with 175GB of data.

New account - unable to link physical sim

Hi - I just created a new account but somehow was not asked for my physical Sim number.  how do I add it now?  when I try to go in my account and change de SIM card, it sends an authentication to my new cell number which I don’t yet have access.  wha...

Billing issues

I have just received a note that you are charging me $40 instead $35 again, It happen since two months ago  

Invited phone number - Unable to Transfer My Koodo Number to Public Mobile

 Hi,I’m trying to transfer my phone number from Koodo to Public Mobile, but I’ve been unable to complete the process. I’ve spent the past two hours trying every possible solution without success.The chatbot says:“To transfer your existing phone numbe...

My daughter was abroad for 60days, when came back her number is not working.Any suggestiosn?

Cancel request

If I cancel with money still in my account will I lose it or will they send me a cheque. Because they won’t let me downgrade my plan I have to start a new SIM card under another family member name 

Stolen Vouchers

Aug 13/2026 I purchased $60 worth of vouchers.  Called *611, entered 2 12 digit pin codes, heard my balance updated twice to well beyond my required payment by double, then 2 days later my service was suspended.  Dug the vouchers out of the garage, t...

Problems having my ID authenticated

I've been struggling to activate new Public mobile plan. I seem to be stuck in the loop of not being able to authenticate my ID. Every time I click on the option to get a passcode sent to my phone, nothing ever arrives. It's unclear but it seems like...

Voicemails lost gone suddenly in phone app of iphone 17

Voicemails are suddenly found missing from iphone 17 phone app. how to recover these very important and urgent voicemails ?? How to reach technical support of Public Mobile?

Data showing but not working

I have lots of data on my plan only used 5gb of 60 gb but the data stop working even with full 5g data. Please fix

Change payment method

How do I update my credit card?

eSIM won’t download or scan QR code.

Scan of QR code doesn’t work and app says can’t install eSIM so contact support but when I enter a service ticket the submit button is greyed out. My number was transferred from Fido through the text fine. So now without any phone service.Someone ple...

UMIDIGI F3S - Public Mobile Data Not Working (Calls/Text OK)

Hi everyone,I'm helping someone and we are having trouble getting mobile data to work on my UMIDIGI F3S with Public Mobile.What I've checked so far: Cellular data is turned on Calls work normally Text messages work normally Tried the default TELUS/Pu...

Unable to send MMS - closed

Closed

No access to phone number, can't log in to app

I deactivated my public mobile service one year ago, and gave up the phone number, as I have been using an international phone number.  My Public Mobile app will only allow me to log in after a security number is sent to the phone number, which I no ...

eSIM transfer to new phone

I just got a new iPhone and wanted to transfer my eSIM on it. I think I quit the public mobile app whilst it was still transferring even though it did say “transfer complete”. Now the eSIM just says “activating” next to “turn on this line”. It’s been...

problem cancelling

Hello, my daughter got a new number, we activing via a new e-sim, but we keep getting billed for her old number as well.  Can't login in and access the account via the old number or figure out how to cancel it out. Ideas?

HELP

I accidentally closed the activation page while activating my public mobile account when I confirmed the deactivation from my old provider and now I have no idea how to fix this and am without texting/calling. What do I do??

New customer with incomplete porting

Hello, I am struggling to port over my phone number. I confirmed with my provider the transfer, and am able to make outgoing calls. My correct number displays. The network shows as public and the phone number is correct, however I am unable to reciev...

New Customer and I think I'm losing my mind - OTP MAZE!

IPHONE died replaced it with a samung.  Using my old SIM card from Telus in my new phone,  I can't activate my phone because it only sends verification codes to my phone number - so. phone, what's app and all messages have been inaccessible for a wee...

Need a new esim

Need to get a new esim

Not getting/receiving messages, not receiving calls

Help please. I just ported over from Fido yesterday. As of today, data is working and I can call out, but texting and receiving calls if non-functional. I think I submitted a ticket, but apparently no one is on deck until Monday. I'm currently locked...