Community

billing

hi we have received a text from public mobile stating our plan did not renew due to missed payment. We would like to resolve this matter. the payment from which funds are withdrawn will be replenished on the 28 of october.If this is not satisfactory ...

Cancel eSIM order

I accidentally placed an eSIM order. I have not activated it and it is asking me install it. Is there a way that I can cancel the order and get a refund?

Account number

I can’t get into my account. It’s asking me to activate a new SIM card and pick a new plan. I’ve had this account for several years and need to cancel as I’m getting a new provider but I can’t get me account number to do this because it will not let ...

Re: Cs agent?

I need help to complete the subscribe, phone doesn’t activate yet.

Old sim card lost in mail. Need to activate a new one.

Old sim card lost in mail. Need to activate a new one. And need confirmations sent by email not phone number.

SIM card

Can’t move it to my new phone edited by computergeek541: changed category label as discussion isn't related to Community

Data

How do I get more data on my phone and how much will it cost

WINBACK120 code can not use

Hello,I am a former Public Mobile customer and recently received an email stating that I can use the code WINBACK120 to receive a $5 monthly credit.Today, I tried to rejoin Public Mobile through the app and selected the $36 plan. When I entered the p...

My phone is stop working

Hi, can someone tell me why my phone goes to SOS and rebooted  it I see PM turnoff my LTE I don't know why .someone already has that experience?

Number is not assigned

Hello, I have had an issue with my phone number since I got it on December 2024. Whenever someone calls me from any other provider than public mobile, it doesn't get connected and it says this message: we can't complete your call or the number is not...

New eSIM charge

Hello Public Mobile Team,I recently switched from physical SIM card to eSIM by following the steps in Public Mobile app. Everything is working now. For the eSIM purchase cost ($5+tax), will that be reimbursed because I'm an existing Public Mobile cus...

I change my number

I have changed my cell phone number and public mobile app. But I don’t think my new phone number has taken affect after power cycling. My phone

Need to port my number from public to freedom

Please help port my number next 90 min

Used all minutes on unlimited plan?

When I attempt to call a local number it says I have used all my minutes!  This is despite being on an unlimited provincial plan.  I have reset phone, network settings are fine, checked TCL Flip is on VoLTE white list, see LTE and bars for strong sig...

DOUBLE CHARGED

Trying to get someone to help me. Have gone online many times to just be sent in circles on every link that does nothing. Submitted a ticket with no response.Im being charged many months on my old online Sim card account when it was supposed to be ca...

account

I paid for this month and next, why does it say I didn't?

My phone was cut off today. My Mastercard was compromised this week. So I have entered my visa cad

IMEI numbers 1 and 2

I’m trying to port my number from Speakout to Public Mobile   When I have Public mobile my EMEI number I gave them my IMEI1 number but when I contacted Speskout they were using my IMEI2 number. I’m not sure how I was supposed to know that. Luckily Sp...

Login problems

I receive my EverSafe confirmation code, but there is no “Confirm” button on the screen, so I can’t access my account.

Stolen device, can't log in

My device was stolen. I can't log in into my account because the security code is send to the stolen device. How can I get access to my account to put my service in hold until the issue is resolved? Need help ASAP. Please and thank you.

unable to activate eSim

Hi,I have paid for the subscripition but I am unable to activate an eSim after multiple attempts.Please help.

I want to block a number

There is a scam caller calling me everyday and even tho i blocked the number, he leave message in my voice message inbox18667425318 By the way, i dont like the support on public mobile .. cant ralk to a real perosn..

excessive data use

I’ve gotten messages that I’ve used 75% and 95% of my data when I actually use very little. When I looked up my usage, it was saying that I was using data in the middle of the night when I am sleeping and when i am connected to wifi. Is that a glitch...