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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 65525 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69988 Views
  • 180 replies
  • 32 Bravos

Resolved! Traveling to Japan so does PM support eSIM from Saily or JetPac?

Bit confused reading up on the eSIM travel stuff.  My iphone says PM carrier “support other ways of activating eSIM on iPhone, like scanning a QR code or using a carrier app”.  PM says it supports up to 2 eSIMs. So….how do I get an eSIM for traveling...

JBGabe by • Good Citizen / Bon Citoyen
  • 375 Views
  • 4 replies
  • 0 Bravos

My plan turns out to be on hold

Do I need to resubscribe the current plan? Then I found the promo 50%off is gone…. PM took my money last month, how come this month didn’t work?

Luosifen by • Great Neighbour / Super Voisin
  • 163 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot Send or Recieve calls

I am using an a03s, I have tried airplane mode, resetting phone, resetting network settings, clearing phone cache, removing and replacing Sim card, I am in Brandon Manitoba, my plan is active and has unlimited minutes - texts, mobile data work fine. ...

Porting a number from Rogers

I have signed up for PM but when I get the message to verify I want to port my number from Roger’s it doesn’t allow me to respond via the text. So now I have no working phone or text when I’m not connected to my home wifi. I have tried to install the...

Gregor3 by • Good Citizen / Bon Citoyen
  • 243 Views
  • 5 replies
  • 0 Bravos

Cannot transfer my number from Public to Telus

Hello,My phone is currently inactive with public but I can still receive text messages. I went to Telus to transfer it but I am not able to receive the text message of confirmation. I don't want to pay 1 month just to confirm the text message so is t...

Resolved! Cannot call on my cell phone

My account is current. I have not been able to call out from my cell phone all day.

dixont by • Good Citizen / Bon Citoyen
  • 217 Views
  • 3 replies
  • 0 Bravos

Resolved! Service with Apple iMessage in Asia/Europe

I’m planning to use Public Mobile (PM) while travelling in Asia/Europe and understand that they don’t offer roaming. Has anyone been able to keep iMessage (blue bubbles) working with their Canadian phone number while keep dual eSIM (PM + internationa...

mango0lychee by • Great Neighbour / Super Voisin
  • 284 Views
  • 2 replies
  • 0 Bravos

Re: Unauthorized credit card charges for Mobile Protection Plan

Me too facing the same situation. I dont even know what public mobile is and it's been charge my bank account since December 2025. I would like to get refund of my money. there is no customer service here and the link the chatbot sent to submit ticke...

xiaobingliz by • Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Human

How do I talk to a person!?!? This is the worst csrrier and it’s onlybeen 8 hours

Linzo8876 by • Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 0 Bravos

Ticket #589217-263

still awaiting a response from my last message sent almost 2hrs ago, Is this normal? i have picked up a sim as requested and am ready to proceed. 

Darren_Rene by • Great Neighbour / Super Voisin
  • 245 Views
  • 6 replies
  • 0 Bravos

Need help accessing my existing account

Hi, I already have an active Public Mobile number for over a year, but I cannot access my account. When I log in, it takes me to a new activation page. I do not want a new number. Please help me access my existing account and change my current plan.

4zainab by • Great Neighbour / Super Voisin
  • 161 Views
  • 3 replies
  • 0 Bravos

Locked out of my account

Hi there. I tried to move my pre-existing line to another service while retaining service with a new number with you for a new job. In the process I seem to have gotten locked out. I just paid for a month of service so this is really frustrating and ...

Nik606 by • Great Neighbour / Super Voisin
  • 201 Views
  • 5 replies
  • 0 Bravos

E-sim activation error

My app says e-sim activation failed and to contact customer support. The submit a ticket option is glitching and doesn’t let me submit the ticket. 

2266004235 by • Great Neighbour / Super Voisin
  • 183 Views
  • 3 replies
  • 0 Bravos

Missed 90 minutes

I missed the 90 minutes of the response time of transferring. How can I get another message to confirm the transfer?

jaeveleneh by • Great Neighbour / Super Voisin
  • 140 Views
  • 2 replies
  • 1 Bravos

Resolved! Downgrade plan

Hi, I'm on the $40 100gb plan, I'll be away from North America for several months/years and I'm looking to hold my number by using the $20 plan. It isn't available as on option when I try to change. Options?

KenOuwehand by • Great Neighbour / Super Voisin
  • 248 Views
  • 2 replies
  • 0 Bravos

New line just isnt working

Hi there, i ported over to public mobile yesterday and i still cannot use my line. i also cannot fill out the form i filled out for support (on any browser). how do i get my line active and how do i get any level of support??

Drewzylak14 by • Good Citizen / Bon Citoyen
  • 609 Views
  • 23 replies
  • 0 Bravos

Just switched and it’s not working

Switched over to public last night, wake up and it still not working, says I need to unlock my sim and now am waiting on a response to my ticket, what a horrible introduction to a new phone service. 

Amanda8080 by • Great Neighbour / Super Voisin
  • 188 Views
  • 4 replies
  • 0 Bravos

Problems with activation

I’m having problems with activating my account, I can’t submit a ticket and the private messaging isn’t working. What do I do?

Shelby8 by • Great Neighbour / Super Voisin
  • 274 Views
  • 7 replies
  • 0 Bravos

Resolved! new phone/new sim card.

I'll be buying a new physical SIM card, and phone.  What additional information do you need to get things set up to continue my phone number?   Do I go on my account to activate it or do I need to call from another phone?thanks! 

Squishy_joey by • Great Neighbour / Super Voisin
  • 264 Views
  • 4 replies
  • 0 Bravos

My Son has passed away - Account Transfer

I have been trying to get our son's account transferred to my account and cannot submit a ticket because none of the options work.  I need to get in touch with Customer Service but have been unsuccessful.  Considering leaving as we cannot reach anyon...

Sharyl by • Great Neighbour / Super Voisin
  • 177 Views
  • 3 replies
  • 0 Bravos

Resolved! Not sure what is going on with my new transfer

Hello. I transferred my number from Lucky to Public. I got a text from Lucky asking to transfer and I replied yes. my mobile data is on public mobile 5ghowever, in iPhone settings, for messages and facetime, my number still says "awaiting activation"...

sveltemor by • Good Citizen / Bon Citoyen
  • 274 Views
  • 4 replies
  • 0 Bravos

Resolved! Dose PM have ANY eSIM special offer to its own clients

Hi, there whoever knows....I'll be on my trip in Poland for three weeks in June. While there are tones of eSIM service in the market, I just wonder that does Public Mobile offer ANY services/plans dedicated to its customers? I'll be really appreciate...

Becool29 by • Great Citizen / Super Citoyen
  • 186 Views
  • 2 replies
  • 0 Bravos

New member

I need help to transfer my new subscription from my iPad to my iPhone and to activate it. thank you  ***-***-**** could I get a phone call? I can’t navigate the site 

Living Area

I currenty reside in Florida. I will be in Canada by May5.Will these offers still be available?

David-429 by • Great Neighbour / Super Voisin
  • 145 Views
  • 3 replies
  • 0 Bravos
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