Subscription no data

[Goz]

Please what did I do to public mobile?

How come you debited me last week on February 24? But you said my next billing date is March 6. You debited me, I still don't have data. And you still want to bill me again this week. 

Why are you like this?

[Goz]

Thank you. I was trying to tag the customer service agent. 

I only have one public mobile account. I was billed last week, yet I don't have data. Now I'm going to be billed in the next two days again!

[hTideGnow]

hi @Goz 

the person you tagged "Service" does not work for Public Mobile

did you login My Account's Payment history and does it show a payment on Feb 24?

or any chance you have another account with Public Mobile?

you might need support agent to sort out the payment issue.   Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage