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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I have no service and can't sign in to my account

Re: {"message":"Unauthorized"} Port Error, Help Please

Can't login either. Same message (unauthorized) as everyone else.

Double charged for subscription

Hi,I recently changed my subscription as I didn’t need 100GB of data.I’ve now been charged twice today for my phone plan, one charge is the old price and one is the new price.please help

Entry Gate Connection Not Working

Resolved! Koodo Prepaid transfer error

I read and understand porting from Koodo Prepaid is different. I need to activate with a temporary number first, which I did and the temp number is working greatI went to my app and request Transfer number but I got and error. What did I do wrong?...

Number transfer issue

I am porting a number over from a corporate cellphone plan. The number seems to have transferred (when I call the old service they say it’s been transferred and it’s showing up in the PM app) but when I go to settings on my iPhone the old eSIM still ...

Need help with login { "message": "Unauthorized" }

Resolved! Mobile data issues: No data, no sending SMS

Hello,I recently bought the $36 plan with free eSIM, which I downloaded through the app. While the eSIM has been activated and the plan is showing up in my PM account, there are some problems:There is no cellular data connection at all.I can call and...

Once logged in I get strange screen

My account page is black

Can’t log in to account

{"message":"Unauthorized"}

Help, When I log in I'm am directed to weird dos promt.

Automatic payment went wrong for unknown reason and cannot sign in to look...get 'unauthorized' msg

Resolved! transfer failure

Hi,I'm in the process of transferring from Fizz to PM. I followed the steps in the app, I received the confirmation from Fizz, I texted back YES. Fizz confirmed. Then PM sent me a sms saying that PM is having trouble transferring the number due to in...

Samsung Fold 6 - E Sim issues

Hello, I have downloaded the e-sim on my new Samsung. I came over from an iPhone. However, its been a few hours and several restarts and troubleshooting later (looking at APN settings), the sim is still showing up as unregistered and does not provide...

Can't update payment info.

Payed for publicmobile. got simcard, now the app wants me to pay again

So i just received my simcard today. then logged in the app, as the website login doesnt work. Now the app tells me to sign up again for a plan and then i can set it up. Which makes no sense... it should be going to the step where i transfer my numbe...

How do I buy a sim card

How do I buy a SIM card

Account Login

entered wrong phone number to transfer

I was setting up my account and I foolishly entered the wrong phone number to be transferred. Now I can't access my full account to fix this because it is trying to send a SMS to the incorrect phone number to finish account setup. I'm going around in...

Mexico calling

Can I receive phone calls while in mexico?

I can't login to my account

cannot recover my email

hello i am having difficulty recovering my email address associated with my public mobile account. the public mobile tells me to enter my phone number after which it says that email recovery instructions are sent to the email address associated with ...

Want to change my subscription with old one

Can you guys help me? Because the old subscription is not showing any more. And now I am using less phone and data.I am a loyal customer from last 5 years. Now I am thinking to go with other companies they provide lot cheaper subscription

Resolved! Receipts beyond 12 months

I would like to have my receipts from April 2023 until present. I can only access my receipts since November 2023. They say I should contact an agent if I would like to go back further. I am always either sent to this community posts or an AI who is ...

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