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Resolved! Outside of Canada

Good day I would like to know how do I go about using public mobile services in the states (NY). How can I activate this service. Also I have 499 international minutes available to me but I don't know how to get access to it. Can someone please help ...

Ladda by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Resolved! Does Public Mobile work with Android or only iPhone?

Hello All,I tried to use a Samsung phone and the sim didn't work but worked on an iPhone.I tried to use LG and the sim worked but the data wouldn't open. Again, it worked on iPhone. I'm trying to avoid to buy iPhone as we have 3 android phones availa...

RjanTumamang by Great Neighbour / Super Voisin
  • 8 replies
  • 2 Bravos

Data usage when cellular data is turned off

Hi. I am new to Public Mobile. I activated a SIM card on Sept 26. The last 2 nights I have had a data event show up on my usage. My cellular data was turned off at the time this usage happened but my usage shows web usage. This used up over 20 MB of ...

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acdcmj by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Resolved! Phone suddenly not registered on network

Made a phone call yesterday, and phone says I have a voicemail (from today). Unfortunately, everytime I go to check the voicemail I get the messageNot registered on networkAs per other suggestions,restartedI have tried an OS update (already up to dat...

SharonC by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

monthly plan

My account is on autopay and it didn't automatically top up today and says I need to reactivate my expired plan so I tried and it keeps saying my account already has enough funds and wont allow me to add onI can only make a phone call while in wifi b...

Norman76 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Missed the 2GB data bonus when activating phone plan yesterday

Hi there. Yesterday my tenant downstairs used my referral code to activate a new phone plan (the 35 dollar one). During the process, he forgot to add the 2GB data bonus promo code. Is this something mod can help adding back? @CS_Agent Thanks and Best...

Lewis by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Resolved! How to view minutes used per month?

Hi there, I'm considering switching to a lower plan as I don't talk on the phone that much. How can I view my total minutes used per month for the last few months? I only saw the per call breakdown and dont want to have to add them all up manuallly.T...

jvanwass by New in Town / Nouveau en Ville
  • 9 replies
  • 0 Bravos

US roaming

I purchased the US add-on for $20 for talk, text and data. My text and data work but I am unable to make phone calls. My phone says it is on T-mobile. I am in Iowa. Any suggestions?

tomclaeys by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! something went wrong when activating SIM card

This is the messge I got: The error popped up when verfying phone number.I was using TELUS for the old phone number and did the activation on Microsoft Edge. @CS_Agent

hegeorge by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Auto Pay For Over Usage of Data/Phone Time

Is there a way to setup your account to auto-pay for over usage of data or phone time that anyone is aware of. I know with another company you would just be charged 10 cents per meg for over usage. I want to avoid being shut out of the data.I may go ...

robertll by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Tracking when data usage refreshes

I noticed that PM plans refresh data every 30 days, instead of every month. What is the best way to track data usage for every pay period? Most apps/tools I see uses a refresh date monthly (refresh on the 15th of every month, etc)

mmaarrscus by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! 15 dollar plan

I was on the 15 dollar plan, but after being in the hospital it drove me nuts with no Internet. So now I want the 25 dollar plan. I was on the 35 dollar one but can't afford it. I want the 25 dollar plan. For the life of me I can't change it because ...

Ronny8881 by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Resolved! payment account

To reactivated me account and forget my personal question? 

RL368257 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Plan Usage

Hi, Last week I was looking into changing my monthly plan and asked a PM rep in chat about the unlimited incoming calls. They said all plans have this feature. I then asked if that means that if someone calls me for a half hour, does that count again...

PaulLucas by Good Citizen / Bon Citoyen
  • 11 replies
  • 1 Bravos

Resolved! Suspending service

Can my service be suspended while i am out of the country?

ram2500 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! My account has enough funds, but it says it's suspended..

So my account has the required amount of cash sitting in it, today is the due date. But it doesn't show the payment having gone through, and that my plan is suspended. My next move after some page refreshes was to go to payment and try to pay it off....

buddy128 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Resolved! PUK code

hey I'm in need of a PUK code to unlock my sim Card please

Queen-Vee by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! shipping detais required

Hi, I am a new immigrant in Canada. I've purchased a SIM card on Sept. 24. I was wondering when can I get the card delivered? Because I am now quarantined in a hotel, after several days, I will depart from this hotel, then it will be very hard to get...

Leo6 by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

No Reply from Customer Support

We have all read posts from customers complaining that they have not heard from a CSA after submitting a ticket or sending a private message. We give them the same answer to check private messages, tickets close after 48 hours, wait times can be up t...