Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
In December I selected to change my plan to the 75GB Can/us/mex plan for $35 since I was already in a similar but it was only 50GB of data. Now I just checked and it didn't change my plan. I selected change on billing date not immediate but it has be...
Hi I’m having same problem except I’m trying to call Enmax 3102010. When I call it takes me to public mobile account. I’m a new customer, was with Telus previously and used to work fine. Can anyone help?
Recently, I've tried to called my service provider via the 611 shortcut and end up receiving the "Number changed by SIM". Does anyone know the cause for this issue?
Hi I am a new user, my eSim has failed and I got a new sim. However I am not able to login because it sends otp to my phone number which is not accessible. I need help to resolve this problem asap. I cannot be reached at the moment
Bought the ESIM option because the website said my phone was compatible. Downloaded the app. App says my phone isn't compatible. Customer support advised me to buy a Public Mobile SIM card. Now I have one of those and I can't find a human being who c...
My old phone went missing awhile ago and it was public mobile number it's been 6 weeks trying to ta get ahold of a agent to help with this stuff everything is attached to my old number and my ex wife email for to get everything back and we don't talk...
If I suspend my account, will the monthly payment be put on hold during the same time when the account is suspended? I don't seem to be able to find the answer clearly. Please advise.
On the app it shows my data use currently at 2.84 gb which has been stuck at this amount since I activated. The web site shows current use at 4.80 which is an accurate reflection of my use. How can I reset the App to show my actually usage ???
Hello - I am going to Mexico and the Middle East this year. My phone is not esim compatible... how do I use it outside of Canada - specifically Mexico and the Middle East
Why do I have to contact public mobile to be able to use a personal hotspot on my phone, when I used an eSIM I didn’t have any problem using one and now that I have a physical SIM card it won’t let me it says contact public mobile, I always find my d...
When I set up my original account [2 phone numbers, mine + spouse] the guy at London Drugs mis-spelled my email address for my spouse's number. Both accounts are paid on my VISA, so that's OK. But, now I want to change our plans, I can't access his n...
Set up an Account for my Son. Plan selected, paid for and SIM installed. Downloaded PM App on his phone. When try to finalize process, App only directs me to select a plan. How do I bypass this and input the phone number we wish to retain?
Hi. I had this offer set to become effective on my renewal date.. I checked my account before the renewal and saw it was set to change to the $35 plan on renewal but now I checked my account after renewal and the old plan is still showing active. The...
I have been trying to port my telus number to public mobile for more than two weeks and there is no one in public mobile can help. I am texting with public mobile everyday and they have been given me all kinds of excuses but just cannot do the job. ...
Hi, I activated my Public Mobile plan in November with a new phone number. While I can call and text without any issues, I’ve been told that some people and businesses (including doctor’s offices) are having trouble reaching me. When they try to call...
Hi there, I changed my subscription to the new "Can-US-MEX" plan.I was just wondering—if I go to the US or Mexico, do I need to adjust my phone's network settings and manually select a local operator, or will it switch automatically when I arrive?
I'm thinking of switching to a more costly plan and am wondering about what happens to the payment that I have made for the current billing cycle. If I change plans before the end of the billing cycle, is a pro rata credit for whatever is left of the...
Anyone else have issues with not being able to make outgoing calls? Today is the day my subscription is supposed to renew (automatically like every month since August) and it's instead saying my account is suspended because I need to make a payment?
Hello,I have been with Public Mobile for many years, from the old $$$back reward now supposed to be on the new point reward system. But even after years, when I click on "My Rewards", nothing show up, and hence I am missing years of rewards. What'...
Hi I asked for my payment history on Jan.14 as Urgent case but I haven't received anything so far. Can you please please process my request ASAP? My ticket # is xxxxxxxxxxxxxx.ThanksAnnie
I tapped on the SUBSCRIBE NOW, my phone works, but THE PUBLIC MOBILE SITE keeps saying that YOUR SERVICES ARE ON HOLD DUE TO THE EXPIRATION OF YOUR SUBSCRIPTION. I have 90 days to figure this out. Is this a glitch? Or do I have to do something else? ...
