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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Add On - US Roaming

On April 4, 2023 I bought US Roaming Add On for 250Mb for $10 for 15 days. It is now expired. I went to buy another same add-on and it is not listed? Only $20 1GB listed. Is Public trying to raise income by doubling the price of basic service?

rlh by Great Neighbour / Super Voisin
  • 308 Views
  • 4 replies
  • 0 Bravos

Resolved! Refund

While roaming in Phoenix I was able to use my phone everywhere except in my Gilbert home.  Even outside my door I could get service.  I called Public, upgraded my Public service on Public's advice, called T-Mobile but unable to resolve.  I think I am...

Roger10 by Great Neighbour / Super Voisin
  • 288 Views
  • 5 replies
  • 0 Bravos

Resolved! No longer getting any two-factor authentication codes

I transferred my phone from Freedom Mobile to Public, I can see I'm on the Public network and I can make outbound calls and texts. I'm receiving nothing however, this is a massive problem as I'm not getting any of the two factor auth codes that you n...

Hamlett257 by Great Neighbour / Super Voisin
  • 473 Views
  • 5 replies
  • 0 Bravos

data usage

Why am I getting billed for data usage last two weeks in middle of night? I have no data left.  Record usage shows there are 2 entries at midnight every day.

cardinalrg11 by Great Neighbour / Super Voisin
  • 263 Views
  • 4 replies
  • 0 Bravos

Resolved! Need a new SIM card

I just bought a iPhone SE 2020 and the SIM card that I have in my old phone doesn't fit.  If I get a new SIM card will it fit my iPhone SE?

GR2010 by New in Town / Nouveau en Ville
  • 220 Views
  • 2 replies
  • 0 Bravos

Voice Mail inaccessible

I can't reach voice mail by clicking the icon on my phone and clicking call voice mail.I can reach my voice mail by dialling my own number but if I press one and hold it or click the voice mail icon on my iphone, I see a message that my voice mail is...

GretchenH by Great Neighbour / Super Voisin
  • 281 Views
  • 8 replies
  • 1 Bravos

Resolved! Refer-a-friend code

My friend tried to use my refer-a-friend code and was told they need the phone number as well, which she didn’t have. Can she use it retroactively?

EJHayden by Great Neighbour / Super Voisin
  • 406 Views
  • 3 replies
  • 1 Bravos

Resolved! Pre-owned - website bug

I've been trying to buy a pre-owned phone for the last 2 days. Whenever I add a phone to my cart the website keeps adding additional SIM cards and there's no way to stop it or remove the additional itms. It just keeps going seemingly forever.

garrissj by Great Neighbour / Super Voisin
  • 377 Views
  • 8 replies
  • 1 Bravos

APN setting for iPhone

So I looked up the APN setting for iPhone in the Help section, it says that it should be:SP.MB.com The current setting on my phone is currently isp.mb.com. I had had very little issues with cellular data until the last couple of days, a shutdown plus...

chad2001 by Good Citizen / Bon Citoyen
  • 895 Views
  • 3 replies
  • 0 Bravos

Resolved! billing

my account is frozen and i need to make my payment

Smita by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Resolved! invoice

For the purpose of reimbursement, I need copies of invoice for the months starting from September 2022

dailimli by Great Neighbour / Super Voisin
  • 225 Views
  • 1 replies
  • 0 Bravos

Resolved! Ported out and cannot login to my account to remove payment info

I ported out earlier today to my employer's telecom carrier. I wanted to login to my accout to remove my payment info as I am on Autopay. It appears I am unable to login nor can I reset my password to sign in. Who can help ensure my payment info is r...

u_viralraj by Great Neighbour / Super Voisin
  • 382 Views
  • 7 replies
  • 0 Bravos

Only receiving texts from iPhone/ all incoming calls go to voicemail

Recently switched to public mobile(3 weeks ago) only receiving texts from other iPhones. Not receiving calls, people said it just goes straight to voicemail. Not IMPRESSED with this provider. Any suggestions on how to get this fixed?? I’m using an iP...

Ray39 by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

Porting a number from Fido

Please submit a request to Fido to port my number xxxxxxxxxxxxx  They have opened the access for 72 hours

Gail2 by Great Neighbour / Super Voisin
  • 435 Views
  • 2 replies
  • 0 Bravos

Email address

I can't figure out what email address I signed in with.  Non of them are working.  I need to pay for my daughter's account.   Help 

ZoeyL by Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

Making an email contact change

I need to update my email contact information.  I'm not seeing where to do that in my account profile.  I can update other things but I when I hit edit profile the page that comes up does not have my email to update.

davidallen18 by Great Neighbour / Super Voisin
  • 233 Views
  • 5 replies
  • 0 Bravos

Internet not loading when not in wifi

Can someone please help me? I leave WiFI and I go to google and it won't load a search. I can't load photos or videos on FB or Messenger.  It is like I don't have internet, but I do.

ccgiggles by Great Neighbour / Super Voisin
  • 404 Views
  • 9 replies
  • 0 Bravos

Resolved! Text

Hi,   Is there a way to turn off the 611 notifications or texts???

Momma22 by Great Citizen / Super Citoyen
  • 299 Views
  • 10 replies
  • 0 Bravos

VoLte

I have a factory unlocked Moto G Power 2020 edition, which according to the manufacturer, is VoLte enabled.  It has Andoid 11 installed.  No VoLte option shows in settings, whereas on a newer Moto G Play, there is an option to enable VoLte.  Any idea...

RJR by Great Citizen / Super Citoyen
  • 962 Views
  • 10 replies
  • 0 Bravos

Resolved! Roaming not activated

Am travelling and located in southern BC. Couldn’t make phone calls as system decided I was roaming and on a US network. Purchased and paid for 15 day roaming add on and still not able to make calls. Public Mobile says its active.

brian46 by Great Neighbour / Super Voisin
  • 507 Views
  • 5 replies
  • 0 Bravos

TTC stop 898882 text not working

I am trying to text to 898882 for checking when the next TTC bus will come, but the text not sending out. Could you help to fix it? 

wangl626 by Good Citizen / Bon Citoyen
  • 982 Views
  • 20 replies
  • 0 Bravos

Resolved! lost sim card

hello, i lost my sim card and i want to purchase a replacement one with my old number.Thanks, Luth

luthcenidoza by Good Citizen / Bon Citoyen
  • 372 Views
  • 13 replies
  • 0 Bravos

Lost my phone and need to cancel my account

I lost my phone, and have switched to another provider. I tried to go into my account to cancel it, but because of two step authentication, the only options are for them to send me an SMS text or send me an email. I’ve clicked send me an email severa...

melanieburnip by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 1 Bravos

Roaming Charges

Is there a daily roaming charge if I am travelling out of the country (Azores, Portugal) and want to use my phone for texting?

Verily by Great Neighbour / Super Voisin
  • 260 Views
  • 5 replies
  • 0 Bravos
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