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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25289 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36684 Views
  • 185 replies
  • 27 Bravos

Resolved! Lost phone, cannot access account

My husband, who also has a public mobile account, lost his phone.  He cannot get into his account because he does not have an eversafe id, and he is texted on the number of the lost phone with the code to input.  It gives no option to send the code b...

Doodler by • Great Neighbour / Super Voisin
  • 667 Views
  • 4 replies
  • 0 Bravos

Resolved! Help.

I just subscribed today. I chose the 15 dollar plan. After i got my esim activated on my phone. I changed my mind on my subscription. I want the 5g one. When i tried to change it on the app. It said i had to pay the full balance of 47. When i was hop...

Pam16 by • Great Neighbour / Super Voisin
  • 366 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription Not Activated

I'm trying to finish setting up my eSim and my account is currently stuck on Step 6 of 6: Activate "Subscription Not Activated" and to Get Support. However that seems to be going in a circle to no avail and I have messaged the CS_Agent.

Lcoghlan by • Great Neighbour / Super Voisin
  • 919 Views
  • 5 replies
  • 1 Bravos

Account

Can't login to my account I tried everything me and my wife got our public mobile numbers the same day years ago. I was able to change my wife's plans but mine I cannot. I tried logging in with forgot pass and email and created a new email also. Just...

Enyaw by • Great Neighbour / Super Voisin
  • 333 Views
  • 2 replies
  • 1 Bravos

Resolved! US talk not working

I am in the US (Montana) with a voice, text, data add on. Data and text work fine but no voice. I have tried changing from AT&T to T mobile, tried going from LTE to 3g (no 2g option) but nothing seems to work. Also tried switching it off and putting ...

Kootenaigirl1 by • Good Citizen / Bon Citoyen
  • 1622 Views
  • 22 replies
  • 0 Bravos

Cant login in

Hi there, I received a new credit card. I need to update my current one. I have the proper email. However it keeps telling me when I go to login to finish activation.??HELP

Kimgr by • New in Town / Nouveau en Ville
  • 356 Views
  • 2 replies
  • 0 Bravos

Resolved! Cancel my plan!

Please cancel my plan immediately and REFUND MY OCTOBER 29 CHARGE. I lost my cell phone and have been unable to contact you. I am thoroughly disgusted with your service and want to be rid of you.my account info:name: ********************phone number:...

Edso by • Great Neighbour / Super Voisin
  • 1084 Views
  • 4 replies
  • 1 Bravos

Resolved! Port out

For some reason I am unable to send /receive texts or calls. I logged in to my PM account and everything seems fine and my account is up to date. I have sent 2 or 3 help tickets.With much frustration and the fact that I need my phone for work, I swit...

Melkev by • Great Neighbour / Super Voisin
  • 871 Views
  • 5 replies
  • 0 Bravos

Resolved! Get number to eSim

Hi @CS_Agent, I’m currently abroad and had to a change phone without sim card. I need to get my current phone number in an eSim on this new phone.I cannot do almost anything without my phone number. Could you please help me asap? Thank you

AnhThu by • Great Neighbour / Super Voisin
  • 368 Views
  • 2 replies
  • 0 Bravos

Resolved! What happens when i used up my data.

I am currently on $15 a month with 250 MB. Just wondering what will happen if I used up my monthly data. Will they just stop my data, or they will slow it down so I can keep using it ?

david82 by • Great Neighbour / Super Voisin
  • 717 Views
  • 4 replies
  • 1 Bravos

Text and phone problems

I'm having trouble with my texts not going through to all of my contacts since switching from Roger's to public mobile. 

David65 by • Good Citizen / Bon Citoyen
  • 655 Views
  • 6 replies
  • 0 Bravos

Resolved! using WhatsApp abroad

I understand the PM network only covers Canada and the US.   When I am traveling abroad, will WhatsApp recognize my Canadian phone number associated with the PM plan if I am using a local data plan or WIFI?

Jsb by • Good Citizen / Bon Citoyen
  • 1316 Views
  • 5 replies
  • 0 Bravos

Email

I forgot the email that i used to setup my account. I’m having an issue with my phone going directly to voicemail. Is there any way to get into my account?

Brojax by • Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

Resolved! registering a credit card?

i don't know what planet Telus comes from (let alone what galaxy) .... but having to REGISTER a credit card in order to make simple payments has GOT TO BE ILLEGAL  someone from PM should refer me to their LEGAL DEPARTMENT  get ready

surferdude by • Good Citizen / Bon Citoyen
  • 789 Views
  • 5 replies
  • 0 Bravos

Resolved! Roaming Add-on for the US

i want to purchase a roaming add-on before i leave for the USA. i would like to purchase a call/text $15 add-on assuming that any data i have in my plan should work in the USA.is this assumption valid? or am i  off base? also, all the HORROR STORIES ...

surferdude by • Good Citizen / Bon Citoyen
  • 411 Views
  • 3 replies
  • 0 Bravos

Resolved! How STUPID is this when you lose or have phone stolen

Public Mobile CHATBOT tells you to LOGIN to your account to deactivate or make any changes to your phone while its lost/stolen..THE PROBLEM...... You need your phone to receive the text code to login to your account......Seriously, when it comes to s...

braeluke1 by • Good Citizen / Bon Citoyen
  • 4165 Views
  • 31 replies
  • 17 Bravos

Cancel service

Can’t get into my account to cancel have a new provider and need Telus / public mobile to OK my old phone # transfer to Fido 

Roarcam22 by • Great Neighbour / Super Voisin
  • 442 Views
  • 4 replies
  • 0 Bravos

Email to SMS Bridge

Hi there,I'm trying to use the Email to SMS Bridge that Telus + all Telus MVNOs have: (number)@mms.mb.telus.com.This works fine if I'm emailing it myself, but when I try to use that email for certain services (particularly my library), I find I'm not...

thecynic by • Good Citizen / Bon Citoyen
  • 744 Views
  • 6 replies
  • 1 Bravos

Resolved! One-time data bonus

I have 1.72GB of data left on a 2GB data one-time bonus.  Does this expire?

KierstenF by • Great Neighbour / Super Voisin
  • 611 Views
  • 4 replies
  • 0 Bravos

IPhone iOS limits downloading the Public Mobile app

Name - *** @ ***I have registered and order a physical SIM Card expected to be deliver on Thursday -this week-or Friday ( Nov 01/02 2023 ) the latest.- Understand that when go to activate ( transferring Number from TELUS to PM ) and prior to replace ...

patotasj by • Great Neighbour / Super Voisin
  • 963 Views
  • 8 replies
  • 0 Bravos
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