Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Brooke_C @Alan_K Could you please pin the original annoucements of where PM SIMS are sold, e.g. Walmart, K Mobile, London Drugs, etc? I do not always recall where they are sold and it is hard to find the original announcements.
Where on PM can I see how much data I used?
I can't log into self serve. Never seen this one. "Not accessible For Current Account"
Hey everyone! Where do I find the receipt? All I can find is transactions. but no receipts? Thanks,
hi i just moved from ontario to alberta i want to port in my ontario number is this possible please confirm thanks
I should get 4 dollars of loyalty rewards starting from Dec 2018, which is shown in my account. But I only got 3 dollars of reward as last month. Does anyone give me a explanation? Thanks.
@CS_Agent Hi,I have been trying for days to login to my account and it keeps saying my information (password) is wrong which I know for a fact it isn’t. Regardless, I have tried the “forgot password” reset thing and I can’t get past the first step to...
I tried my password too many times, says I cannot reset it that I’m locked out and to contact public mobile.. now what? I’m no where near a Walmart that has public mobile service. What can I do?
Hey I just had my phone unlocked but the internet doesn’t work. I’m still able to make calls and text. Anyone know why?
Hi, Another question here. I ordered a one-time 200mb add-on and I would just like to make sure that I am not still having a recurring payment for this add-on as I can still see it listed. Please let me know if I need to message account numbers, etc....
Hi, I have been on a 90 day 6gb plan for $120 for a year now. I just topped up my plan two days ago. However, I now see there is a way better offer of 4.5gb for $40/mo. Is there any way I can just switch to this better plan? I'm only two days in so t...
Can I use any number sent to me?
My friend has been trying to get me to switch to Public Mobile for some time and I didn't go for it until Friday when I have been having issues with my other provider and she told me about a great program going on with public right now where refer a ...
Hi there I just made a new PM account and ported my number in a week ago. Can I use that number to do refer my second line? Or is it too soon and you need to be with PM for a length of time before being able to refer?
Hello, I have now recevied my mom's new SIM card - tried messaging moderator - as urgent - can someone please help how I add her new SIM to the new phone - making sure her old SIM is tranferred with her contacts. Thank you
I have an Asus Zenfone Max Plus. I bought it unlocked, back in September 2018 and had a Public Mobile sim card in it since. It's a two sim card slot smartphone, but my sim card has been working perfectly fine until now.On December 1, 2018, I updated ...
My family member has some balance 80$ in her PM account and the SIM is active. She is travelling to US for a few months and we dont need the service. I am planning to suspend it via self serve. I read that for 90 days we can keep the number. My ques...
I am having issues with my text. I can send them and people get them. When they answer I don't get anything. They call me an hour later asking why I never answred text. How do I fix issue?
I have tried to activate my SIM card, the system will not allow letters to be inserted into the S/N line. My S/N contains letters what do I do<
I am trying to switch over an iPhone 6 from another service provider. I have entered the SIM number reported by the iPhone, but the Account Setup screen reports it as "invalid". I have taken the SIM card out of the phone to verify the number. I have...
Hello, I read over the PM terms and conditions for the refer a friend offer and the terms state You can only refer individuals with whom you have a personal or family relationship to ensure compliance with Canada's anti-spam legislation. So can a com...
Just for info... bought from Gearbest and all works as it should on Public Mobile. Excellent phone , previously had the Redmi 4X....... one note, set region to Hong Kong for face rec.
My account was suspended because not enough funds in my account. I made a payment to solve the issue but Autopay is active on my account. Do I have to add money to my account every month ? With Autopay, I thought payment was automatic on the renewa...
Hello,If anyone can help me regarding this query. I am leaving for vacation (outside Canada) for 20 days and I have already paid my monthly plan fee (30$ for 30 days with 500 MB data) on last 27 November. Now is that possible to temporarily deactive ...
Any charges to remove Add Ons Thank,s
My call log usage showed multiple times that I had a web event by texting myself, I don’t understand why it would say that as I don’t text myself. I asked my kid and he said he did not either, can someone shed some light onto this. Thanks!
I made a payment of 54 dollars and got a txt saying payment was successful but then a hour later everything on my phone no longer worked why ?
Okay so my battery in my samsung galaxy 7 only lasts 21 days. From 100% down to 0% (Doesn't turn off but its beeping/flashing low battery) I have cellular data, bluetooth, NFC, location and wireless turned off already. I also disabled the touch when ...
I joined on Nov 22 2018 but SIM card activation failed because my phone was still locked to the previous provider. Before I reached that point I had already set up an account, entered my SIM card number, email, etc. etc.Because my previous provider w...
My plan included Unlimited Canada Wide Talk and Unlimited International Text. But when I tried calling a 1 888 number. The first thing I hear is "Hey it's Public Mobile, your plan doesn't include talk" and tells me I can change my plan at the self se...
