Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Community I would like to know, Is canada and u.s long distance add on work during us roaming. Because I usually cross the Boarder for couple of hours. I am from niagarafalls. I know about us roaming add on, but it is for ten days unlimited. Pleas...
My account has been locked for months, I can't log in. Password reset doesnt work, I get the following error" "ForgotPassword/OldPasswordNotValidContactAdmin" Please reset my password and account. Thanks
Hi, I joined PM on Nov 19th on the 90 day promo plan and this morning my phone stopped working and I saw that my account has been suspended and it appears my plan has expired despite being less than 90 days. To get my phone to work I tried adding a p...
A friend highly recommended that I switch from Rogers to Public Mobile. Well I am trying and guess what. My user name and password won't let me finish. My phone # is already assigened to this newly created account. You go for online help and it shows...
@Shazia_K @Mary_M Good Afternoon: My service is down, saying account is suspended (can do payment) and to add paymentm but I am paid through till February 11th which it shows as well I will PM, but is there
Hi there, I set up accounts for my parents and my moms account which we activated a few weeks before porting over her old phone number on Dec 27th. Everything works well (mom on a smartphone woo!), but my mom is not able to recieve any calls. She c...
Hi Everyone, I have now lost service for the 3rd time where my phone will not attach to the PM network. Every time I am out of service for a couple of days until a moderator does something in their system to "fix" the issue. My business is loosing mo...
I was trying to active a new account with new sim card I got this message when trying to activate my account: ‐ Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target...
Can a Mod help, my account was temp. suspened but i paid .No service yetCan someone tell me how long before everything is back to normal??
Hi! I need help and your good advices to troubleshoot my phone. I bought my phone in february 2015 with Vidéotron. My phone model is SGH-M919V. I had 4G/LTE and it worked flawlessly. Since I am with Public Mobile, I am not able to get 4G/LTE. All I g...
I'm looking for a $200-300 phone to use with PM which I can buy locally in Kelowna. What do you think of this option? http://www.staples.ca/en/ASUS-Zenfone3-Laser-55-32-GB-Unlocked-Smartphone-Silver-ZC551KL-S430-2G32GN/product_2446831_2-CA_1_20001?ci...
Did anyone else face problems in receiving incoming calls.
Hi, back in October, I PURPOSELY, de-activated my account because I was going to leave to the U.S for a period of 3 months. Today, I wanted to re-activate my account, and it tells me that I needed to pay before December 14th 2016 to keep my phone num...
Hello, I have been a customer of Public Mobile for about three years (pre-Telus) and as such, I have a pretty great plan I don't want to lose. However, I will be going to the Netherlands for the next four/five months. My questions are:A) is there any...
Dear PM, Just activated my $120 promo plan and it said activation failed. Unable to access self-serve account, says email could not be verified. Data/talk/text not working but SIM can be registered by my phone. Credit card charged already. Sent PM t...
anyone able to activate online? seems like the site is down....... https://activate.publicmobile.ca/
Hello, I just attempted to make a payment to my account in the amount of $27 ($30.51 after taxes) for a simple 30-day province wide talk-only/no text/no data plan. The Public Mobile website gave me a popup that said the payment did not go through, ho...
Now I am not sure if there is a settting in the profile page for this but I did look. If someone finds it you are allowed to say as my wife says it I "man scanned" anyways looking at my history the times looked all crazy for usage but then I noticed...
I have the 90 day plan. It was just renewed Christmas Day and my data is not working . I am paying for this need an answer immediately
Is there any number that I can contact PM support? I have searched all over this site but no contact info available. It is extremely frustrating. Please write me at ***************. Thanks!
I use Iphone, If there is app for it like fido, I can monitor my account more easier. thanks
Hello there.Thinking of switching to PM from Rogers. Looks like a great deal!Ok... Have 4 phones in the family. No home phone as we use cell phones only.Is voicemail included?Is there any change to how the phone can be used?We have Spotify for music ...
Ok, it's been now six weeks since I've moved four family phones over. I had my last Bell Mobility bill in December. With penalties Public Mobile pays for itself in three months. Cool! Most of our phone calls are in-province so the last promo re...
I just wondering if autopay does not go through or I did not pay on time, I will lost my account and my phone number and my fall prom plan?
I have a plan of province-wide unlimited call. If I am outside of my local province( Alberta) and travel to Manitoba, which number to call to check my voice message via a landline phone? And how?Any help will be appreciated.
This is seriously frustrating, since the reason I bought big data pack on my phone is so I can be the hotspot for family members when we are all out. My phone is an unlocked Galaxy S5, when I was with Bell everything works without a hitch, now it's c...
I came to PM from Telus where my Android phone was setup so that unanswered calls would get forwarded to a number on my PBX which hosts my voicemail. I did this by going into the call settings -> voicemail settings -> voicemail number and changed it...
Hi, I have the fall promo plan from PM, and my calls, text messages, and data seem to be working. But when I try to send picture messages, it says "not delivered", even when I have my data on. Does anyone know how to fix this? I have an iPhone 6. Th...
Hi, I ported to Public Mobile last week and everything went great and service has been great so far. I'm in Edmonton. I'm looking to move my parents over as well as they are currently paying way too much with one of the big three. I know Public Mobil...
I switched over to other provider and currently unable to log on to My Account of the website.But I do still have an account here on this Community site with an username. How do I delete this?
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