System won't allow any credit cards to be added to system, unable to make payment

[lisa_s]

I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.

[geopublic]

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@lisa_s wrote:

I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.

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@lisa_s   What happens if you try to make a payment using *611 from your phone? Also, try the replace card function:

Click the My Account buttom top right of this page.

1) Login to Selfserve, click Payment tab.
2) Below "One Time Payment" and "Manage Auto Pay" options there is a very small link
"Manage my card - Update or remove my Credit or Visa debit card"
3) two options are available: "Replace this credit card" and "Remove this credit card"

Use "Replace this credit card" to update the CC info

Hope this helps!

[Triguy]

Here is an article about making payments.

https://www.publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

[Anonymous]

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@lisa_s wrote:

I cannot add a credit card or make any payments on my account, this is the card i have been using. Even tried another card. Same thing.

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Make sure the name and address you type in is exactly the same as on your credit card bill.

Don't use the unit # field. Make the postal code 6 characters...no space or drop last digit.

[Alex888 · Accepted solution]

@lisa_s Try using the Chrome browser in incognito mode. If that still doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need to contact the moderators you can purchase a voucher on www.recharge.com and use that to add funds to your account for now.