Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@CS_Agent how long i have to wait
I know that I will not be able to send SMS in this plan as its "TALK ONLY". But do I dont recieve SMS as well ? is it ? I keep on getting SMS from operator that you need to acitvate SMS service to recieve SMS as well.
I have autopay set up for my phone plan and it worked last month, but a few days ago I got a text message saying no payment was recieved and my account would be disabled. I went to my account page online and it said the following at the top:"Please d...
HiI need help to check to see if my payment went through and if my account is now active?
Hello. I've been reading on certain posts that pdf invoicing can be requested from a mod and they don't come immediately but they will be e-mailed. The question is there a way to automate that process so that invoicing can be e-mailed monthly in orde...
Question If an account is currently suspended, will the autopay still be processed on renewal date?
I am posting this for people thinking about switching to Public Mobile (PM). I will also post a review once I've been with PM for a month. I had been with Bell since I got a cell phone but over the past few years I have been getting really frustrated...
Hi, from this morning I'm unable to recieve any text messages. MMS messages work fine, however I can't recieve any SMS messages. A quick response and solution would be very much appreciated as this has never happened before, and it's a huge incovenie...
Got a message saying I can get a $35 2G plan when I switch to KoodoIs this a good deal? Will there be other good deals coming? I'm currently on a 90-day 3G plan, which basically is $35 for 1GI already paid for 90 days, if I choose to switch, will I g...
January - I talk to a MOD about my refer a friend reward disappearing. They ask me to answer a few questions to verify my account, which I do. I get told that the issue will be resolved before my next billing cycle in Feb. Feb - Nothing got done. I m...
@Moderator_Team Tried to contact w/ private messaging, said no user by that name. I need my voicemail reset as the extended absence greeting is stuck on. I've researched on the forums, just want it reset. Apparently not supposed to post # here, so ...
I am very frustrated with Public Mobile, I switched to Public mobile back in November of 2017, and followed all the instructions carefully regarding switching my sim car and installing everything properly. I was never able to send texts or receive ca...
Hi all. I was just in to self-serve to change my daughter's plan. Currently on 6 GB per 30 days, but doesn't need that, so changing to 4 GB per 30 days. While there, I noticed that both plans show the same price whether choosing Canada-wide or Provin...
Paid for unlimited canada calling was given unlimited B.C. calling . Upgraded to long distance for 8 dollars and now phone does not receive or call.
Hello, I received prompts on my text messages to repay, when I had set up autopay. However, my plan was not working on the day it was set to expire, so I paid the 3 month amount of 135.00 manually on my account. My phone plan worked again the next da...
Hello, I've searched the knoledgebase and apologize if this is somewhere else, but I'm tasked with investigating if we can move our non-profit organization's phone number (port it?) to public mobile. Telus wants us to buy a phone outright for $750 a...
Woooow I'm not sure I'll be staying with you guys. A port error results in not having a number for another 2 weeks. You have no problem taking money for service I can't use for another 2 weeks. And the excuse given? Haha I don't buy it. Brutal FAIL ...
Hello!1) The $10 plan includes calls all cities in Canada?2) Is this a monthly fee whether I make calls or not?3) Would I get instructions on how to activate my own phone? Thanks, Carolina
Hello, @CS_Agent I am new to Public Mobile and when I signed up for my account on Friday, I attempted to transfer my phone number from Bell Mobility over to Public Mobile. I am in the process of unlocking my phone so that I can insert my new SIM. I j...
Hi! Signed up 3 days ago on the $40 deal, everything was working fine but today I have no calling. Can you help please?
I need my payment receipts for all of 2017 but cannot view them from my transaction history. I am only able to view the history for the last 6 months. I've read in other posts that I can receive these in one PDF file if I ask for it, is this true?
I've change phone and SIM card. Since then, I can't register my voicemail number. Can someone help me please. I have a Samsung neo S5.
Hi,I just noticed today my account is deactivated. I have set up for Auto payment from credit card. Do we know why it is deactivated? Can you activate it?
Hello please help me to fix this issue I pay for choose 35 plan which says unlimited Canada wide talk but after that I could not make Canada wide calling it is just provincial talk, how can solve this? .thanks so much
Hi Does anyone know if Public has international roaming (outside of North America)? Thanks
Ok with the latest round of offers coming out to migrate to koodo we are going to get so many posts offering referrals. If you have a code just post in here and say you have one. Don't post the link. Posted links will be removed. This way we can ...
Hello! I have ordered a SIM and was charged on april 5th. As of today april 16 I have not received it. Could a moderator help me to sort out the issue?
I have an iphone 7 and when i call the home number from this phone it immediately says please hang up and we will call you back. as soon as you hang up it will call you back at the home number. it only happens on the home number.is this a networking ...
Hi everyone!My phone was stolen so I am hoping to hook up a new phone to my already existing account. I can't seem to find any information on how to do that so I thought I would ask here! Any advice or help would be appreciate.Thanks in advance, Lind...
How can I get back these messages. They were wiped from the system after less than two weeks My phone messages were deleted before 2 weeks...about a week and a half after saving them. I cant believe this. This is rediculous. I had some very important...
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