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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Travel

SpoilerHello, I was just wondering about any good plans for travelling out of the country for say maybe a week. How much data and what will it cost me? Hello, I was just wondering about any good plans for travelling out of the country for say maybe...

Christmas in August!

I just received SMS notification that the 1GB data bonus has been applied to my account. Checked all of my accounts and the data bonus has been applied. Based on the announcement, the expectation was these data bonuses would not be issued until aft...

Resolved! US roaming add on expiry or plan renewal affects ability to receive sms texts?

Hi Recently I bought the the $20 US talk/data/text add on. During the period of the add on was valid I was able to receive sms text messages. Yesterday I received a text from PM giving me a heads up that the US roaming package expired tomorrow. Y...

Resolved! Short-term plans

Hi, Is it possible to sign up for a short term plan. Say 4 months? Best regards, Lukas

Resolved! New to Public, phone number transfered, can make call but not receive, SMS doesn't work.

I'm new to Public Mobile. I did a phone number transfer. I cannot receive calls. I cannot receive SMS and SMS i send goes nowhere (it doesn't show a fail to send error). However I can make calls, and my number shows OK on the caller ID of the number...

Resolved! Data usage

My plan just rolled over for the month (plus I received the 1G gift of data) and I just received a text message from Public Mobile saying I’ve used 95% of my data. This is impossible and it won’t let me access my usage info on my account. Has anyon...

1 gb bonus

on the $15/month plan which has 250mb data but did not receive the 1 gb bonus in my account. Been a member since May 22

Bring back GPRS/EDGE signal

Dear Public Mobile, GPRS/2G might be already outdated.But honestly GPRS/2G signal (still) have much better quality for calling and text (mostly no call drop). Would you mind consider to bring back that GPRS/2G signal?

PayPal payment option?

I know this maybe odd. I wonder it would be great if PM add alternative payment using PayPal.

Resolved! unlimited incoming call & text

It would be great if public mobile make plan in the future for unlimited incoming call & text.

Resolved! Self serve sign in

I forgot my password for my self serve. So, i click the forgot my password button to get a confirmation email for my new password. However, I didn’t receive any of that. I’ve tried around 3 to 4 times. What to do?

My account is not accepting my Credit Card

I've had my account on auto pay for over a year. Now all of a sudden my service was interrupted for non payment. I tried to pay with my credit card on file but it kept saying that it couldnt verify my credit card information. I called my CC company a...

Hello Oracles! I have a few questions for you 😊

Hello @Luddite @NDesai @ShawnC13 @will13am @mimmo @stonechucker @computergeek541 @SD08, Firstly I would like to thank you for the fantastic work you for the Public Mobile community, you are a big part of what makes this community so helpful and welco...

Is this the right moderator?

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437 Messaged this person with a private asking to finish my number change after I switched over from Koodo. Haven't heard back in a few hours so just wanted to make sure. I...

Activate A Sim Card Link Not Working

Hi. I am trying to activate a sim card. When I click on the Activate a Sim Card link under Getting Started, I receive the following message: "activate.publicmobile.ca - Connection failed" "Error code 20" "The proxy failed to connect to the web serv...

Resolved! Unable to turn Data on or get 1GB free data

I received a text message from Public Mobile stating that they had "added a one-time 1GB" to my account, and to check it out at selfserve.publicmobile.ca but when I touch the link with my Cellular Data on, it says I have no internet. When I touch th...

Resolved! can i send a group text with someone with an android in the group?

can I send a group text with someone with an android in the group? I have an iphone 7 and everything is updated. It keeps on saying it isn't delivered. Group messaging is turned on

Resolved! How do i talk to a human.

I have been with public mobile for 6 months. I got an text message from them telling me that my plan was renewed but i still can't text or call anyone. I tried they robot but couldn't help me.

No service

I am starting to regret coming to Public... I am not getting the service I should be getting... In some area within North York I get no service at all... No data! This is a joke. I'll stick around for 1 more year and if this problem continues I will ...

bought data roaming but it consumed plan data

@CS_Agent I bought the US roaming package and it's been consuming my plan data as well? That's not right, is it? Can I get a credit for the nearly 250mb of data on my plan? I just received an alert I'm near my limit. Thanks!

Resolved! Topup not working

I have added a $40 topup by calling 611. Got a confirmation as well, howver the phone is still not working

Resolved! I am a new customer and I got no internet yet

I am a new customer and I got no internet yetcan make call and can get call text works too but not internet, i did apn setting too not of any usedoes anyone knows how long should I wait till I get service? I got no response from moderators

Why is the self serve not working

Resolved! self serve sign in

I get this error whenever I try signing in to my self serve account and the same message appears no matter what device I am usingError code 20The proxy failed to connect to the web server, due to TCP connection timeout.

Service Suspended and Cannot log in to self serve

Hi, My service has been suspended though I paid my bill. Cannot log into public mobile self serve either. Is there any customer service live person I can speak with? Also at what number?

sim not supported

new iPhone Xr . message says SIM not Supported. Phone is unlocked.Got a new SIM card. still getting same message.

Resolved! I can't just call my phone.

I moved from Paido to public mobile with my children yesterday. Children's phones work fine, but I can't just call my phone. I can't call even though I've told you to chat at dawn. In the Question Corner, I can't answer the phone even though I have f...

Friend referral

While the retail clerk was activating my Public Moble sim card I told him I had the cell phone number of the friend that refered me to Public Mobile. The clerk entered the phone number and a code was requested. I did not have my friend's code. The cl...

Resolved! Forgot password

Hi Iam xxxxxxxxxxx my phone number is xxxxxxxxxxxxx iam forgot my account number please help me Edited by computergeek541: personal information removed

Resolved! Free 1GB data addition question

So I technically have two phones on Public Mobile plans, I received the message on both of them about the free one gigabyte of data. The first phone I have has the one gigabyte of data applied to the account but I never received the text message like...

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