Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have $10 available balance in my account and I want to use it to for my basic plan. But whenever I head to the payment page I'm always given the credit card payment option which I don't want to use. Please help.
I did a Speedtest with my 3G speed plan today, and I got over 50 Mbps on LTE. I have had this plan for a few months. It is not a new account. So it is not that first few days where new customers get full speed before throttle is applied. Is anyone el...
How can I change my username at the community login? Thank you
So I just noticed I have been charged more money than I was supposed to be charged for my current 15 dollar plan I looked and I was paying $14.57 each month But my plan is 15 dollars and I save 2 dollars by paying with autopay So I should have been c...
Hi, I'm using Public Mobile for my own phone. I'm going to switch my kids over to Public Mobile as well. My question is, is it possible to use the same login (email address) and password associated with multiple accounts (and multiple SIMs)? It do...
I purchased the $60 plan in order to have data, calls and txt in the USA. I’m down here and my data works but no phone calls. All I get is three beeps when I try to make a call. Can someone fix this, I bought the roaming service because I need a phon...
its near imposible to contact Mods for issues ..can't public Mobile schedual Moderators to make sure at least 1-2 are on at all times ...seeing that you dont have a call centre
When I click on My Account I get the following error before I can even attemp to log in.
Just got my sim today and have been trying all day to set up payment but it keeps rejecting it. It’s an RBC Vida debit card with plenty funds to meet the amount. Very frustrating - help please.
@CS_Agent Long story short, I opened an account with a new SIM and send to my cousin by letter. For whatever reason, the letter is lost after 12 days. Now I get a new sim card and want do a SIM card replace. It needs me do it in self serve accoun...
Can data and text be purchased for travel to southern Ireland?
For the $10 plan which has 50 minutes of talk time, do incoming calls count toward the 50 minutes?
Why does my phone sometimes say that long distance charges may apply when I’mcalling certain numbers? The numbers I’m calling are in Canada and I have unlimited talk and text in Canada and USA on my plan.
I got a public mobile SIM card recently anf then an email was send for me for changing my accout password.when I clicked on the link it says the link has been expired you should request another link.How can I request another one?It dosen let me to re...
Hi everyone, yesterday I activated a public mobile Sim and in the process, cancelled my account with Rogers. When I went to put the Sim in my Samsung J3, I got a locked Sim message. Tried 1234, now it's asking for a PUK. Reach out to moderators last ...
I recently purchased on new Public Mobile SIM card. I'm able to make outgoing calls however I am not receiving any calls, in fact the call is routed to some other number. Kindly assist
I signed up to the $25 plan at the end of July and the employee activated my phone with the new sim card. When I send a text it says no signal found for mobile networks. It won't send calls either. My phone is unlocked so I'm not sure what the pro...
for $15 plans, why can't use sellphone outside GTA? (the plan said 100 MINUTES Canada-wide talk)
Hello, Does anyone know if Public Mobile is compatible with Xiaomi Mi8? I have looked through the compatibility list but only saw Xiaomi Mi6 and earlier models. Can someone confirm on why Mi8 may not work? Thanks in advance.
Hi my name is Kulveer and here I would like to tell that public Mobile charged me twice in a same day 24.45$ and 28$. What i spouse to do. And whom I contact
It doesn't sound like PM has a coverage plan outside of Canada/U.S. We are traveling to the Caribbean in September - don't necessarily need to make calls, I guess the best way to communicate with family back home is through WIFI and using Facebook M...
This is myMy Plan This plan includes: -- $55 for 4GB Promo (Grandfathered)- 12GB Data- Unlimited International Text- Unlimited Provincial TalkI will be going to montreal for the weekend. It is important that I have my phone working. Will this work wi...
Hi everyone,Is there any outage issues or something going on with the network? Got a "No Internet Access" icon on my phone. Restarted a few times, and turned on/off the mobile network and still nothing. Everything was fine about 30 mins ago. ThanksMa...
Hi. Signed up yesterday with Autopay. Installed my public mobile SIM card into unlocked iPhone 7. “No service” is displayed where the signal bars should be. I tried a different SIM card, from Telus, in the same iPhone 7 and it worked fine.I swapped t...
How do I obtain referral benefit if friend didn't use my referral number when registering with Public?
I put enough money on my account to reactivate my plan 3 days ago and my phone still does not work. Can anyone please help me with this
Bonjour,J ai changer de cell et mon reseau fontionne pas, j ai verifiez la compatibiliter c bon commemt retablir mon reseau ??
Hello,I might be looking to purchase 8 SIM chips. Is there any way to get them lower cost than $10 each? (We have eight people (two parents and six kids) in our family and we're considering to switch over to Public Mobile.)Thanks!
Hello,We have eight people in our family. (Two parents and six kids.) Currently we use a Family Plan from Bell, which gives us a single (large) bill that includes a big pool of minutes/texts/data that we divide up between the eight phones however...
Accidentally submitted twice or was charged twice $20 for my US roaming pack. Mused the money to buy the pack but need the rest reimbursed - how can I do this?
