Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Re: Overcharged on credit card

got charged sept01/2019 ,public. mobile 855-4782542, 43.70!got charged sept22/2019 public mobile 855-4782542 48.i got rid of that sim card in july!i never used it in 2 months!but im still getting charged for it!could u plzs cancell and refund my moni...

Resolved! Need to buy additional data

How do I buy additional data

Resolved! Stumped!!!

I recently switched from talus to public mobile everything has gone through including payment and says my account is active. The Sim card that I put in says that I do not have service. I have been talking to a moderator and he said the Sim card was f...

Resolved! Best plan for US travellers and callers

Hello,I need to change my current plan to be able to call to US from Canada and also call from US to US or Canada - I need limited data roaming while in the US and 1G data in Canada.The $60 plan which travelers love says it is Canada / US Talk & Tex...

help me

i never set up self serve , i got my phone stolen , so i go buy a new chip thinking i can tranfer it, i cant becasue i never made a self serve .. now is there any way around this

Topped Up Wrong Plan

I had intended to change my plan to a 30 day plan from the 120 day plan - but then topped up with $40.00 before changing the plan. I only need the phone for another 20 days!! But to activate I need to add another $$ for the 120 day plan. Is there ...

Resolved! Iphone compatibility with Publice Mobile

I am preparing to sign up a new customer and need to check to see if this person's Iphone is compatabile with Public Mobile. I have done this before by cllicking on "Check my Phone" but when I click on that option I don't get the option to enter the...

no incoming calls and message

Hi,I activated my new public mobile sim on 20 september and since then I am not receiving any incoming calls. Please solve this issue as earliest as possible. Thanks in advance Dipankar

Help with using a phone once time expires but account has been topped up

When I originally signed up I took the $15 - 100 minute plan. It ends Oct 16th. I went on today to top up my account and change the plan going forward to $25 unlimited. It took the money twice on my credit card but my phone isn't working??? I am ...

Resolved! Lost access to my account and need invoices

I switched providers and lost access to my account. I need my last three invoices in order to file an expense report with my employer and be reimbursed for some of my phone expenses. How do I access my account again if I am no longer a customer?

Resolved! New Referral Promo: Chose wrong plan

I just activated my SIM about 30 minutes ago using my spouse's referral code. I chose the $15 plan but after re-reading the $10 both way Promo information, it looks like I would have had to choose the a plan worth at least $25. Does anyone know if we...

Data alternates between 3G and LTE

merged

Overcharged on credit card

I changed plans from $10 to $15 & my credit card got billed $16.95 three times. How do I get that straightened out?

service not working

I've switched yesterday, and I have not been able to use my phone since. Thephone wont read the sim card, and when I tried it on a different phone, the other phone could also not read the card. My Public mobile account seems to be working, but nothin...

Resolved! 100 minutes calls allotment for both way calls?

Is 100 minutes talk including an incoming and outgoing call in $15 plan? Or only outgoing calls count?

Check my account

MY REFEER CODE IS NOT WORKING, WRONG CODE

I HAVE WRITTEN TO YOUR COMPANY MANY MANY TIMES IN DIFFERENT WAYS BUT STILL DID NOT GET THE HELP WITH MY CODE SO THAT I CAN GET THE $3 OFF MY MONTHLY PAYMENT BECAUSE I HAVE REFREED THREE FRIENDS TO JOIN YOUR PHONE PLANS. PLEASE HELP ME TO GET MY REW...

empty sim card

Just activated a new sim and transfered my telus number to it but once inserted into the phone I got empty sim card. Tried other phones and got the same message. I have no phone to use now as the telus card has been transfered.!

problem with changing my plan

Hi, i've been trying to change my plan but the page that downloads when i choose to change plan doesn't show any option to it and when i try to fix it, it says error. what do i do?

Resolved! issues with sim card.....cutting out

new user, just installed the sim card & works fine (most of the time).. However, sometimes when I use my phone I'm getting the "no sim card installed" message. I have to power iphone7 down and then it works again. A few hours later, i get the error...

Resolved! IEMI checker

I have looked everywhere for the IEMI checker but can’t find it anywhere. Can someone let me know if this IEMI number will work on the PM network.

is internet access charged on $10 - 30 day plan ?

Suppose wifi is disabled and cellular data is enabled in my settings. Since the $10 - 30 day plan does not include data, would I get charged extra on my next bill if for example I inadvertently clicked on Google or Chrome ? Or would I get some kind ...

Accidentially missed the 90 days deactivation and lose phone number

My dad is away from the country. I accidentially miscount the days and caused the account to be deactivated. I can restart the whole process but is there a way for me to secure the same number? I really need this numver badly.

New Automatic Top-up $3 showing up on statement?

Hey guys, I was logging in to check out my account and found something on my payment statements that I have never seen before. It's listed under transaction type as "Automatic Top-up" with an amount of $3 in the Credits(payment) tab. I was just wond...

Dropped calls

I have just signed up with public mobile, and I made a call to my parents who live in another province in Canada. I was approaching 1 hour of talk time, 58 minutes to be exact, and our call was dropped. How rude! I understand if if calls have to be l...

Number porting issue

Hi PM community! I tried to port my existing number from Rogers. It seemed to have worked as the number now shows under my plan. However, while I'm able to text/call with the number, I am not able to receive texts or calls that people make to my numb...

Resolved! Long Distance Rollover Minutes

If I do not use all of my allotted LD minutes to the US, as an 'addon', will they rollover to next month if I now eliminate the 'addon' from my plan? Will they remain in my account until I use them?

Didn't receive my last 10$ credit

How can I get someone to check 2 accounts for me. I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But...

Refer a friend

Where I can find the code if I want refer a friend?

Accidental phone number change

I somehow changed my phone number how do I change it back to the original?

Community

Forum Posts