Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Please has anyone encountered a situation while transiting on the road with the Google map, your GPS signal is lost over and over again and you have to constantly input your destination all over again and start the trip from the beginning. If yes, Pl...
Hi, I'd like to be a customer, but I'm confused about whether or not my iPhone 4s is compatible with the service. I tried using the phone compatibility function online. I don't understand it so I'm hoping for a direct answer to my question. Here are...
Yesterday I activated my Sim card, but I have only been able to text a few people. Others are not receiving my texts nor am I am ro receive texts from them.
I have been with PM for over a year now. Where is my loyalty reward? Do I have to ask for it? I just assumed after a year, it would automatically be applied, please and thank you
I just joined Public Mobile and need clarification on how to read the cost breakdown. Does the below mean my next bill will be $11+tax ? When I joined I paid my first month $15+tax. I signed up for autopay, so I assume the first discount of $2 is t...
I just got Public Mobile on November 30th. I chose the $35 plan for both my wife and I. Despite being eligible for the extra free 5GB Black Friday special, and being referred by my friend (a $10 credit?) and referring my wife (some sort of reward?), ...
I'm helping a friend with their account. She forgot to change her card on her account after some fraudulent activity and auto pay failed. She has added the new card but it will not give an option to pay. When selecting all options: pay amount due, pa...
Got a SIM card and phone number last Saturday...been texting fine all week and this morning. This afternoon texts not sending, and says "emergency call only" where previosly said "public mobile" thought all bars are there for network. Acct is all p...
I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It say...
So, I just got my plan activated in store about 7-8 hours ago. I tried turning off the phone and removing the sim card and putting it back and it wouldn't work. I can do everything except receive calls. When I tried to submit a ticket, there was a pa...
Hi,I signed up for public mobile and community with the same email address however one I used a capital L and the other auto populated with a lower case L and I didn't notice it until now. Will this still link to my public mobile account if I earn an...
Going through registration and there is no option for the BLK FRI sale , wont let me advance unless i pick a plan ( no option for blk fri), any help tx
I want to know if my community account and self-serve account are properly connected so I will receive my community reward. The emails are the same, however I made the community account first. Thanks,Ed
Hi, Set up with public mobile yesterday. $15 plan option. According to the brochure at Walmart where I signed up, it was to include UNLIMITED text/ picture messaging. I can't text or send picture messages unless my data is turned on my phone. It is t...
How long does it take for a Telus phone number to transfer to Public Mobile? I just filled out the transfer details and it said successfully completed. Thanks,Ed
Got to the point of choosing a phone number , hit the back key by mistake now sim is inactive wont let me do setup, Help pls was hoping to get in on BF deal
I reportedly number to Roger's, not I can't login to my acct to change my number. I want my son to continue to use my plan. Anyone have experience with those?
I'm looking to switch to PM and avail of the black friday deal. Problem is I can't find anywhere locally to purchase the sim card (newfoundland). And to order online I won't receive the card prior to Dec.2 when the offer ends. Is there anyway to orde...
My name is xxxxxxxxx and my phone number is xxxxxxxxxxx.I ported in my number to Public Mobile on Oct 26, 2019 I was supposed to get secon month free. My phone line is suspended due to non-payment. But the Nov 2019 bill is free. Kindly resolve this i...
I signed up today in store. At home I set up my self serve account and see the black Friday promotion. How to I go about getting this? ThanksGet one month free & a free 5GB data Add-On* when you activate online or in-store.
Hey I live in Ottawa, which area do I choose? I found OttawaHull, not sure if that's the right one. I will be transferring my number from Telus anyways, but I wish to pick the most accurate temporary number for now. Thanks,Ed
Hello. I signed up between the promo (Nov 15 - Nov 29), yet still have yet to see my credit of $10 to my account (signed up on Nov 17, it's now Nov 30). Details of the promo below as per Public."Effective November 15 2019 until November 24 2019 at ...
Great service at The Mobile Shop in the Superstore on Innes! Waited in line for 10 minutes then asked for the Public Mobile sim, told the employee about the Black Friday deal and he just handed me the sim for free and I left. Super easy, much faster ...
