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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! $$

I'm sure I was to get a (2) $25 credit . One for signing up in store , which I did receive in December but also $25 for friend referral. Anyone know who help with that?Thanks a Bunch!

Resolved! Selfserve site down

Does anybody know why the selfserve.publicmobile.ca is down?. Says temporarly down for maintenance when I try to access it. Edit: *611 also unavailable.

Resolved! Porting out

Dear Moderator team, I wanted to port out my existing number and have a new phone number assigned to my existing sim and account, is that possible?

Re: how do I get my credit back?

I recently switched to Koodo mobile on March 3 and was charged $28.74 by public moible on March 3 and i get credited ?

voicemail

can you get voicemail to text

Resolved! Tried to get into account, got a strange screen instead

I tried to get into my account. I got in, but got a strange screen instead: nothing on screen except "hello". Did the account get hacked?

Is the welcome survey legit or a scam , sent to my email

Phone not working

Hey my phone will not work text or calling in or out. I paid my bill today I have reset my phone said it was lost and found I’ve tried everything what can I do

Activation failed, now my SIM card is invalid

I went through the entire activation, and after the payment, I got an error page. Not sure why... Now I try again, and my SIM card is invalid (can't get past the first step of the activation)... How to contact Public Mobile???

PHONE HASN'T COMPLETELY TRASNFERED OVER EVERYTHING

I signed up for Public mobile last week and my number still hasn't fully transfered over yet. I can make calls, but everything else incoming still comes to my old provider and phone. I used the "provide pin" from previous account as my option, since ...

Forfait

Est ce qui va falloir prendre une option d’interurbain avec notre forfait mensuel pour les appels fait avec l’indicatif (450 et 438)

Data plan

Im paying 50 a month and get 1gb of data why cant i get 8 like the 50 plan you have now?

Resolved! Private Messages

On my iPad dealing with an account issue that requires Private Messages. I can only see a part of the message I sent and the reply I received. Please advise how I can expand the message so that I can read it all.

Umidigi F1 Play: PM network compatibility

Dear All, I am currently shopping for a new phone to replace my Moto E2. I seriously consider the UMIDIGI F1 Play Unlocked International version (https://www.umidigi.com/page-umidigi_f1play_specification.html), which according to some tech websites, ...

Resolved! Paying with credit card on autopay

Hi all i have one question , since i've been with you i've been paying PM with a Credit Card and to make sure i don't miss a payment , i'm on autopay....but this month received a message from Pm saying i was late for my Payment....!!!!! went to ...

Got locked out of my account...need MOD

I got locked out of my account somehow..my phone still works cause i signed up with autopay but i cant get into my account..even when i try to reset the password it says i am locked out..i need a MOD

referral reward

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porting from chatr to public

Hi, i tried porting on monday from chatr using a 7 digit account code but still not successful. I call them back and they say it maybe 9 digit account code, so they ask to put 00 in front. I believe my port is stuck in limbo. Can someone please ad...

Overpayment

Hi, I didn't relalize my account was set up for Auto payment and purchased a new plan for a month. later on i saw the charge in my credit card for the 3 months plan i used to have. Can i have the money returned as stored credit? Rumy

Resolved! iMessage data use

Will the use of photos in iMessage consume data in this plan?

Forget my password and security question

Hi i forget my sellserve password and security answer.How can i reset my?

SIM didn't activate

I went through all the activation steps properly but my SIM card didn't activate. Where/what would I do to retry that? I retried on the activation page but it wouldn't let me because I already hav an account now. Yes my phone is compatible and unlock...

getting into your account

Tried to access my account, positive I used the correct info but isn't working, went to forgot my password and got nowhere with it. Anyone else have this problem. I now have to wait an hour before trying again.

Can't connect

my number was ported over and I have checked that I have the right APN but I still haven't been able to connect to the service. I keep getting the message Not connected to network.

Resolved! Available funds

Hi guys, just want to ask this question to make sure i don't have any issues with my payment being paid for. Does the monthly payment automatically come out of the AVAILABLE FUNDS without me having to do anything? I currently have $103 in AF and don'...

Resolved! Available funds covered renewal but still have amount due

Good afternoon.As the title suggests, I'm trying to figure out why the entire amount of my plan was debited from ample available funds, yet there is still a reported outstanding amount owing. Here's the details...I finished my first 30-day term with ...

Resolved! can't send or recieve text after data top-up

Hello I cannot send or receive text messages after topping up my account with a $10 data add-on. I tried the lost/stolen trick and it DID NOT work. The links to contact a moderator in the community help don't seem to work either. Help?

30 hours now, no service. Help :'(

I set up my account yesterday with a SIM I ordered from PM about 3 months ago, I activated it no problem but I still have no service. My previous provider was Bell, they said the phone is unlocked but I get a No service, "activation required" message...

Billing payment

I ported my account on Feb 22 to Koodo and I was charged twice in the same billing payment if anyone knows what I should do please reply thank you.

Resolved! how will mods contact me?

I sent a PM to the mods because the problem I'm having doesn't seem to have been solved anywhere (phone worked fine the first day after setting up at Walmart. That evening I ported my number from Telus. According to the website, the Telus number is m...

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