Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi. My girlfriend is planning on switching too koodo. We went too the koodo store and they asked for the account number. She doesn't know it and can't access the email address attached too the account. Can a mod help. Thanks
Hi, when i signed up back in Nov2017, i was supposed to receive 1gb of bonus data which i never received. Can someone please assist me with this ?
Hi PM Community, I'm currently on the $40/4GB plan (eligible for the 6GB/$40 Koodo deal). I have an upcoming internship internationally for 4 months where I won't be using my PM service. I see that I can disable autopay and suspend my account for 89 ...
Hi I just got a new credit card and I was trying to update my info and i keep getting this error: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit c...
My phone wifes phone was working fine, no problems. Today she can't call or recieve incoming calls and she cannot send or recieve texts... Although she just sent a payment (it was accepted), her phone is dead other being able to use it for emergency ...
On the Koodo referral site, the $100 offer seems to have been replaced by the normal $25. My referral link seems to still work on my phone only for generating $100 referral offers. I tried it on my computer and it doesn't work anymore. It might be...
I'm leaving to Koodo but I have an account credit with Public Mobile that I can't get refunded or take with me to Koodo. The mods have offered a solution of transferring the credit to the acoount of a friend or family member. So if you want to be my...
Is it possible to get a refund for the pre-paid funds in my account? I have $165 in my account which I intended to be applied to future pay periods. I want to switch to the Koodo $40 / 6GB plan but I don't want to lose my prepaid credits! I understa...
Hey, I got 3 prepaid lines from Public Mobile for my associates to use while at work but them stumbled upon a deal Rogers was having and decided to port the numbers I just got from Public Mobile over to Rogers because of the awesome deal. So I didn't...
hello,I am a public mobile user. phone number: 647-=====I need to reactivate my account as it has been disactivated.need to know information on my payment if it currently is taking money.need phone activated now.
Hi,I've been through this debacle four or five times now so I know that the only solution is for an employee to manually give me what I paid for. The money is in my account and I need to switch from my current plan to the 30-day $35 plan. I am unable...
Hi, The password that I thought I used to set-up my account is apparently incorrect. And I need to get into Self Serve before my flight today, to get an US add-on. I didn't register a credit card with the account, so I can't use 611 for add-ons. I tr...
What happened to PM? I came here 6 months ago and was hoping for a deal so I can jump on it and now the deals are only for new customers?? Make the 30$ 1GB plan available for everyone? I'm pretty pissed right now...
i just paid my bill a couple of days ago and says 0 owing and 42.00 in my account,went to use my phone today and can`t make a call,not sure what happened?
Hello Friends, I just activated my public mobile sim card yesterday for $35/30 plan with 1GB data and today I noticed that the same plan is going for $30 in the promo section? Can I get that plan I mean I am a new customer but it was not indicated we...
Hello there, I am currently having an issue on disabling autopay. As I am not in Canada at the moment, I do not want to pay for the service at the moment until I come back two months after. I was just charged the amount for the plan, and the amount o...
I recieved a message say I have used 95% of my data which I supposed to have 3GB a month. 9GB three months. Why my data being cut? How to I check my data usage? My phone showed I used 2GB within the first week of March.
I'm trying to add a us Talk Only roaming add-on for my dad, he had it for 10 days and it just expired, but now it's not showing up. There's the bundles and the text only option but no talk only option. Please help .
So I went to my local Walmart I'm Calgary, and asked for a PM sim. The lady told me she can't sell me just the sim. She said they can only sell plans and Sims together. Is this true? If so, where else can we get just the sim??
I have a problem. I can't get data from some my messages in Outlook. I store it on my phone, I can't open it, but other messages are easily opened. I don't know what to apply...
Hello, I have forgotten my password for my account. I tried using the forgot password link, but didn't receive the email until 4 hours later. Then when I click the link, it says it has timed out. Please help me!! I have lost my phone sim and need to...
Hi mods, I'm facing a dilemma with my $40/4GB promo plan. I want to switch to Koodo for the $100 bill credit and $100 referral discount, but this referral promotion is only redeemable online. My PM plan renews on the 14th (6 days from now) and I'm qu...
The latest promo https://www.publicmobile.ca/en/on/promotions/30for1GB-3G is only available to new customers BUT you can have it for $10 if you are willing to give up your phone number. Just turn off autopay on your current acount, get a new SIM, and...
I am a customer with Public Mobile. Yesterday my monthly rate was increased. While speaking with a Public Mobile service rep yesterday, I was told that a text had been sent informing me of this imminent price increase. This, I assured her, was catego...
Hello,I've been using Public Mobile for 6-9 months now and I am interested in changing my plan. I currently have the $45 a month plan but my needs have changed greatly. I won't be needing Canad-wide calling or nearly as much data. I also may be leavi...
I thought i was going to change over to koodo and then i came across this when i clicked on "see offer details" link under the $40 for 6GB offer... and it reads this... "Unlimited local calling from 5pm to 8am, Monday through Thursday, and 5pm Friday...
Hi everyone, It has come to my attention that my family and friends have been texting and calling me, but I have not been recieving everything from them. My brother has texted me multiple times through out the month, only to receive texts back from s...
Hi, I wonder could I use my data when I travel around in Canada?I'm from Quebec and I need to travel to Vancouver for a few days.I wonder could I use my data at Vancouver? I need it for gps navigation.Don't bother about call and messaging. Nobody wil...
I got reward $1.so, plan cost is $32but estimated payment is $31(deduct $1).however it still comes out automatically $32 when I try to pay in the website.How can I pay $31???
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