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RogueMonk · 12-07-2019

How long does it take to get help from Moderator? I've been waiting 6+ hours now to get some help. Thanks.

RogueMonk · 12-07-2019

I am seeking clarification on the US Roaming packages (10 day). Is the day they are purchased included in the 10 days? Say for example, I order on January 1. Does the package expire on January 10 or on January 11? And does it expire at the time it wa...

RogueMonk · 05-15-2018

I have been double charged for my most recent autopay. I've PMed the Mods and have been waiting for a reply for more than a day. Is there some big delay in Mod replies? If not, I'm going to simply issue a credit card dispute with my CC company. Thank...

RogueMonk · 08-19-2017

@CS_AgentI need some urgent help. My daughter's plan is listed as suspended....and she is about to leave on a trip....and we have no reliable service. This is aboslutely unacceptable. I PMed, but have no reply.

RogueMonk · 05-30-2017

I have Province-Wide talk. I'm going to the US next week. If I add "US Roaming - Talk Text 250 Data (10-day) - $20.00" will I then be able to make and recieve calls in the US (even though I have only "Province-Wide" talk? If so, will there be long di...

RogueMonk · 12-09-2019

@ShawnC13 wrote:Yes, they are activated immediately so that is day 1. It is also 10 Calendar days and not 10 -24 hour days based on the Eastern Time Zone. So if you purchase at 1130 PM ET you have wasted day 1 with 30 minutes of service Not accordi...

RogueMonk · 12-08-2019

@RogueMonk Did you submit a ticket or send them a private message directly? Tickets have faster resoinse times. Minutes to 48 hours depending on volume is what is expected. How do I send a ticket?

RogueMonk · 12-07-2019

@geopublic wrote:@RogueMonk Check for a red dot on top of the envelope icon top right of your screen for a reply via private message.Yup. I am aware of that. Thanks!Slow responce like this is pretty unacceptable....

RogueMonk · 12-07-2019

Say for example, I order on January 1. Does the package expire on January 10 or on January 11?

RogueMonk · 05-15-2018

@Acekiller wrote:usually the CC will ask you to try resolving with the company first?Not American Express. They take care of all the details. That being said, PM did get back to me and has promised to issue a refund. Thanks.

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How long does it take to get help from Moderator?

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US Roaming - Talk Text 250 Data (10-day) - Questions

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