Transfer number in / port in

[philthunder]

Hello,

I just subscribed to Public Mobile and i wasn't able to transfer in my old number from Koodo to PM, with my account number, backup phone number and my name as authorisation.

It tells me to ask help to proceed the port, can someone help please ? 

[popping]

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@philthunder wrote:

No it's postpaid

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Login to your self-serve account.

Click on the "Change Number" link on your overview page after login

OR 

[Plan and Add-Ons]--> [Change Phone Number] --> [Transfer a wireless or wireline number ]

You need to provide:

1.  Your Koodo postpaid account #

2.  Your Koodo postpaid phone # to be ported to PM

3.  The owener's name on your postpaid account as shown on your Koodo statement.

[philthunder]

thank you this is what i will do tomorrow morning, thank you for this post. You should earn some B points !

good night 

[philthunder]

i activated a new number and then im still trying to complete this port. 

the number is still active with koodo

[philthunder]

yes

is there any problem with this service ?

[Anonymous]

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@philthunder wrote:

i tried to open a ticket number it do not work 

someone can help me ? 

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Did you try again? Did you try the toll free number?

Have you already finished the activation? If so then you log in and use the change number feature in the self-serve and transfer.

[computergeek541]

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@philthunder wrote:

i tried to open a ticket number it do not work 

someone can help me ? 

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Did you try to use https://publicmobile.ca.ada.support/chat/ and then type in "rep"?  Is it the ticket form that is failing to submit?

[philthunder]

i tried to open a ticket number it do not work 

someone can help me ? 

[philthunder]

No it's postpaid

[Anonymous]

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@philthunder wrote:

Hello,

I just subscribed to Public Mobile and i wasn't able to transfer in my old number from Koodo to PM, with my account number, backup phone number and my name as authorisation.

It tells me to ask help to proceed the port, can someone help please ? 

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If Koodo prepaid then you'll need moderator assistance.

Click on the ? balloon in the lower right to find your way to contact moderators.