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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 54796 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62567 Views
  • 186 replies
  • 32 Bravos

Resolved! area code 514

I used to own 514 699 ****, can I recover and transfer here?I was the owner. Maybe old public 2017

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 2428 Views
  • 10 replies
  • 0 Bravos

Resolved! data usage update

is the data usage updated daily or live?I like too peak in my usage area.

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 2366 Views
  • 13 replies
  • 0 Bravos

Outgoing text messages not working

Just activated my sons new account on pm on Xmas eve. It was a brand new account, no porting, on an iPhone 6plus. everything is working great, except, when he tries to send an outgoing text, they can be sent unless he's on data or WiFi. Once I turn o...

skanji by Good Citizen / Bon Citoyen
  • 1826 Views
  • 9 replies
  • 0 Bravos

Lost password to email

So I don't have my password to get into my email that's hooked up with and i also don't have my password for my self serve. What do I do?

Itsjustthia by Great Neighbour / Super Voisin
  • 1481 Views
  • 10 replies
  • 0 Bravos

Resolved! Do I get to keep my credits when I cancel?

Hey guys, I will be travelling for 4 months this winter and will be removing my auto-pay option and not paying the next bill as of January 24th. I already earned $47 in credits from various things (auto-pay, referral, $0 for 30 days promo). Once I re...

adamlrosenbaum by Great Neighbour / Super Voisin
  • 2582 Views
  • 11 replies
  • 0 Bravos

Resolved! Not earning rewards on plan

Hey! I have $4 worth of rewards, and I recently paid for my $35 plan, but I've seemed to pay for the full $35 instead of $31. I'm not sure if the rewards are added to my balance or if they're just not applying properly. Thanks for any help!

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SmatMan by Good Citizen / Bon Citoyen
  • 2112 Views
  • 11 replies
  • 0 Bravos

Resolved! iPhone 8 No Service

My phone went to No Service last night;  the account is paid up and was working fine.  I have tried setting the phone to lost/stolen and then re-activated it.  turned off/on phone and no success.  Any suggestions?

mobile25 by Good Citizen / Bon Citoyen
  • 2496 Views
  • 13 replies
  • 1 Bravos

Resolved! RCS ("Next-Gen") Messaging not working

Hey there. I'm trying to enable RCS messaging on my Pixel 3a, but it shows this message:  I can't seem to find any way to enable this.  Thanks for any help!

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SmatMan by Good Citizen / Bon Citoyen
  • 3455 Views
  • 12 replies
  • 0 Bravos

Resolved! Phones

Do you have phones you can buy with a plan

70milehouse by Great Neighbour / Super Voisin
  • 1794 Views
  • 7 replies
  • 2 Bravos

Resolved! Data Roaming

If I have the 250 MB USA roaming data add on, what happens when I get to the limit? Will I incurr huge extra charges or does it just quit working until I purchase another add on?

Gerry_P by Great Citizen / Super Citoyen
  • 2485 Views
  • 11 replies
  • 0 Bravos

Resolved! Rewards

I started a new line Instore and now I need to collect my 30 days free reward since I activated it before the 25th... Hook it up please!!! 30 days free right here,,, right now!!! Thanks :):);) 

Triple by Great Neighbour / Super Voisin
  • 1027 Views
  • 2 replies
  • 1 Bravos

Resolved! I am not receiving any password reset link

I tried several times to get a password reset link, didnt work.Sometimes, the secruity question will be: "I want to set my own custome question", which is not an actual question.. I need to log in ASAP, how do I reset my password?

bosoxfanx by Great Neighbour / Super Voisin
  • 2061 Views
  • 11 replies
  • 0 Bravos

dual sim cards ?

Is it possible to get another sim card idenical to the one I'm using presently to share data and messages between the 2 devices both are unlocked both work with my present sim but I don't want to keep switching between the devices if possible since y...

Resolved! Recover SMS

Hi   mery xmas and happy holiday to all. I AM WONDRING IF THERE IS WAY TO RECOVER MY SMS FROM MY OLD PHONE AND OLD SIM CARD FROM PC MOBILE  AND I DID FACTORY RESET ON MY OLD PHON.THE PHONE WAS MOTO G6 .THANKS IN ADVANCE.

jimeagle by Good Citizen / Bon Citoyen
  • 1327 Views
  • 4 replies
  • 0 Bravos

Resolved! Data showing up as used

I just checked my account I signed up on December 21st 2019 it says I have used 5.294 of data yet I have not even turned on my data on my phone yet why would it be using any data at all? 

PSF by Great Citizen / Super Citoyen
  • 2466 Views
  • 17 replies
  • 0 Bravos

Resolved! Ulefone ARMOR X5

Hi,Have Ulefone ARMOR X5 with following bands:2G: GSM B2/3/5/8 (1900/1800/850/900) 3G: WCDMA B1/2/4/5/8 4G: FDD-LTE (B1/2/3/4/5/7/8/12/17/19/20/28A/28B)is it gonna work on PM ?

waldem88 by Great Neighbour / Super Voisin
  • 2556 Views
  • 7 replies
  • 0 Bravos

Resolved! Telemarketer

How Come I get telemarketer calls every 15 mins someday. 

BSR by Good Citizen / Bon Citoyen
  • 1800 Views
  • 9 replies
  • 0 Bravos

Need help. New phone, no connection USA Roaming

So we got our mother a “new” cell for Christmas, a repurposed one really, my sister upgraded (Verizon USA) and sent it to me to get setup. First I tested the phone, slipped my wife’s PM sim in it, and while it didn’t show the network name/icon it did...

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thomask by Great Citizen / Super Citoyen
  • 1827 Views
  • 10 replies
  • 0 Bravos

Resolved! Phones and hardware

Hi, I changed my data settings so apps I don't normally use won't eat up my data while I'm out and about. I ended up not having data at all so I changed all my settings back and limited my data to match my plan. It is still not working. Any suggestio...

JenL by Model Citizen / Citoyen Modèle
  • 2144 Views
  • 15 replies
  • 0 Bravos

Texts not going through

My son and I each have an Iphone and we can't seem to text each other unless we are in a wifi area.    We should be able to text anywhere.  My husband has an android and we are able to text him.  What is happening?

Rizzo by Great Neighbour / Super Voisin
  • 1015 Views
  • 3 replies
  • 0 Bravos

Resolved! Wifi Calling

can you get wifi calling on public mobile network?

Cardinal17 by Great Neighbour / Super Voisin
  • 3828 Views
  • 8 replies
  • 0 Bravos

Resolved! How Does One Find Out About Promotions

How does one find out about Public Mobile promotions, can they automatically be emailed to you, or must you visit their website? I visited yesterday and found out about the !Gig free data and the 400 free international minutes, plus the Amazon gift c...

Brit101101 by Good Citizen / Bon Citoyen
  • 2340 Views
  • 9 replies
  • 0 Bravos

Resolved! new activation for $25 plan but neither promo nor referel bonus received

hi people,activated $25 plan on dec 25,2019 with referal from my friend ..as it say on public mobile web site about promo -- second monthe free then you activate..and one time credit for buyer and referal are missing ...please advice to solve issue.....

hima by Great Neighbour / Super Voisin
  • 1504 Views
  • 7 replies
  • 1 Bravos

Cannot send texts

Hello, I have a plan which include unlimited texts but the texts I try to send show up as 'unable to be delivered'. Even after changing my phone and contacting the very unless chat that public mobile provides, I still cannot send text messages. Can a...

CrisPA by Good Citizen / Bon Citoyen
  • 2006 Views
  • 12 replies
  • 0 Bravos

Resolved! When to purchase add-on for travel data

Hey all! I was hoping someone would be able to tell me when to buy add-on USA roaming data before my upcoming trip. It looks like all the USA data add-on's are good for 10 days only, but does the 10 day period start when you first use data in the USA...

ccolleen by Great Neighbour / Super Voisin
  • 2036 Views
  • 6 replies
  • 0 Bravos
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