Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can I use a bell sim card for PM or do I need a PM sim card?

Resolved! Need help getting into my account

I need help getting access to my pulbic mobile account.

Newbie

Just self-activated a new account and ported over from FM. Everything went pretty smooth. Was referred by a relative so we received the $10 but they only received $10 not the $20 advertised. Do I request the correction or them? Also I was told at ...

Resolved! Not receiving incoming SMS

I have not received an incoming SMS message in nearly 48 hours. All of my outgoing SMS are successfully sent and received. I have disconnected and reconnected to the Public Mobile network, restarted my phone, checked for updates to the default Messag...

Resolved! Accounts

I was not initially aware that I needed different login passwords for my self serve Account and Community account. Did anyone else have this issue?

Resolved! Compatibility of Motorolla One Action?

Is Motorolla One Action compatible with public mobile?

Stingers (devices used to intercept or monitor phone conversations)

I am interested in knowning if anyone knows what my option are for a Stinger? Thisis a device that can monitor or intercept phone calls. Located in Canada, Ontario, brampton on Candlewood crt. Do I have any options for having any resource investigat...

Speak to moderator

I’m trying to get message to moderator, something I missed in my text to her that she needs

Free 1G?

I got a text from public mobile saying"We're giving all customers 1GB of free data, free international calling, and a chance to win gift cards valued up to $100. Redeem your free gifts in Self-Serve before Dec. 25" how do I get the free 1G?

Resolved! 1GB Bonus 4-8 December 2019

Hello,I have a plan in use. If I upgrade to a plan that is 35$ or higher, do I get the 1GB free?Or, is this 1GB offer is only for brand new clients??? Thanks

Resolved! Where can I get my Christmas bonus 1G and Intl Minutes

I have received the message that I can get my Christmas bonus 1G and Intl Minutes from Public Mobie.However，when I checked my account，I didn't see it.Where can I get it or find it?Thanks.

Resolved! Our XMas Holiday Present From Public Mobile Add Ons Free Data & Long Distance Calling

So How About Those Free Add Ons? I Say That Was Pretty Awesome Of Public Mobile To Do! Thank You PM , Me & Many More Of Your Amazing Customers Very Much Appreciate Those Wonderful Add On Gifts . Just Wondering Though , What If I Don't Use All Of The ...

Booth clerk set up auto pay but used a wrong number, now i cant access self serve to cancel

Hi, I had my account initially set up by a WOW! Mobile merchant on November 19th, who improperly copied information from my previous telus account, and after waiting a day, the sim card was still not active, and that night I also managed to lose my p...

Resolved! Reducing monthly bill

Besides auto pay & refer a friend, what else can I do to receive some credits please?

Resolved! Referral inquiry

Just curious how many times in a year can you refer a friend to receive credit to your phone bill?

Transfer number in / port in

Hello,I just subscribed to Public Mobile and i wasn't able to transfer in my old number from Koodo to PM, with my account number, backup phone number and my name as authorisation. It tells me to ask help to proceed the port, can someone help please ?...

Chance to win $100

How do I register for a chance to win $100 gift card?

Not Receiving Some Calls

I recently discovered that a few different companies have been trying to contact me with job offers, but, when they try calling my phone (iPhone SE, iOS 13.2), they can't get through. They all say that they just get a dial tone. Although, other peopl...

Resolved! Password reset

I could not sign in because my email or password was not valid. I was able to sign in through the my account tab.

iPhone 8 Plus iOS 13.1.3 calling China issue

Hi, I had 400 mins international calling add-on, I am able to use iPhone 5 to dial China, but when I try iPhone 8 Plus, is not working, is only ring the first time, then goes to silence, anyone knows how to fix this issue, thanks.

Resolved! Can I use long distance minutes for local calls?

I'm running low on local minutes but I have the 400 long distance gift minutes. Are those useable for local calls?

Resolved! US travel

Hi neighbours of the community I am wondering I am going to the states for a week and I want to know if I purchase the $15 roaming text and talk plan or add-on am I fully covered to be able to call Canada and not worry about extra cost. Also does any...

Resolved! Imported phone number from speakout does not work

I imported my speakout phone number with this new plan with public mobile. But now I can only make outgoing calls and get messages but cannot get incoming calls. My plan with speakout did expire 2 days ago, but they will keep your number for some tim...

Resolved! How long does it take to get help from Moderator?

How long does it take to get help from Moderator? I've been waiting 6+ hours now to get some help. Thanks.

Unable to reset password

Not recognizing my wife's email address.

Can I use my PM as a SMS gateway?

So the title says all.Can I use my PM SIM as an SMS gateway? as I have unlimited international text, so I was asking can I use it

Resolved! Registration failed

I register my SIM card , the last step I press Active button, the process won't go through, the bottons changed to grey and stopped. When I register again, the system says thec SIM CARD ERROR. How to finish or register again?

Resolved! US Roaming

I am seeking clarification on the US Roaming packages (10 day). Is the day they are purchased included in the 10 days? Say for example, I order on January 1. Does the package expire on January 10 or on January 11? And does it expire at the time it wa...

Resolved! have activated holiday giveaway but wondering about the validity period of 1 GB data and 400 interna

I have activated both free holiday giveaways through self serve but wondering about the validity period of 1 GB data and 400 international call minutes.. I am unsure whether it will expire on holiday offer end date Dec 24,2019 or otherwise. would ap...

Resolved! us roaming with voice only

I have tried everthign stsed here but to avail. It is a Samsung A20. The only time I get anything close to working is when I manualy select T mobile. I can then dial 611 and get inot the self service. It tells me there I have the 200 minute us ro...

Community

Forum Posts