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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

any moderators home? i sent a message to the team 55 minutes ago regrading my account

still awaiting reply. i'm just really hoping to get my service back on after a credit card payment/autopay issue, and self serve is saying there's a problem, but i already reinput my cc info a few times and tried again to no avail... help please! @C...

new sim card and service

i hooked up my sim card two days ago and it says emergency service only...what do i do since there is nobody to talk to?

Recent Storm & Coverage

Ever since that really massive storm that rolled through with high winds, I've noticed that PM coverage has been dropping out quite a bit for West Island of Montreal.I've never had any coverage network issues before the storm, Since then, my phone is...

need new sim card it seems

Hi, I'm in Canada for a short time and have a public mobile sim card from a couple of years ago but it seems expired or something, I assume public mobile wants to charge me $10 for a sim card again so it expired the card. However I am in downtown Va...

My Canada wide talk is not activated

My plan details show that I have Canada wide talk yet when I try to dial a long distance number I get a message saying my plan does not come with talk. Help me! I have an important call to make.

Resolved! Plan $10 with 90 days

Hello Public Mobile members, I would like to ask will my 50 minutes roll over for next month if i'm going with 90 days plan?

Resolved! Add On 400 mins Int'l Calls

If I purchase the add on of the 400 mins International Calls, is it immediate effect upon payment or do I have to wait, if so how long?

Resolved! Transfer minute add-on to another account?

Hello everyone, does anyone know that can I transfer minute add-on from my account to another account? Thank you

90 Day Plan Pricing Incongruity

My parents are currently on the 90 day plan with province wide calling and international text with no data. The price is $75 so $25 per 30 days. There were changes to the 30 day length plans recently, and the same plan had a price cut from $27 to $25...

Resolved! A question regarding the $10 plan.

I have been searching for detailed information about this plan, and it seems that there is no limit for data add on with this plan? Is it possible? Or am I missing something? Thanks.

Resolved! Need to find out complete plan price before modifying my current plan

I am currently on a plan for which I pay $165 every 90 days for: 12GB Data- Unlimited International Text- Unlimited Provincial TalkWhen I play around with various new plan options it looks as if I can get for $135 every 90 days:12 GB Data with 500 m...

Resolved! data not working I followed the steps

data is not working and yes I do have data and yes I followed the steps for my android phone to connect to public mobile

Problems Porting

My son opened a new account for me yesturday and it doen't look like the number port occured. Can a moderator please respond to the private message I sent.

Resolved! NEED A MOD: Account Suspended

Hello, I need to request a Mod's help to look into my wife's account. We forgot to update her CC and now I'm not sure why the account won't reactivate after updating the CC info.@Luddite @srlawren @CS_Agent

Issue with rewards?

Hi all,Im having an issue with service and payments.My payment was due yesterday through auto pay (I have the $120/90day plan). $120 was charged to my account but my account had a notice saying it was suspended. I have a total of $21 of rewards that ...

over charged?

so I went out with my mom to make a public moblie account at a booth in the mall, and piad while I was there, the 44$, 30 for my plan and 10 for my sim card, but when I looked at my bank account, it says that public moble has taken 33$, and the booth...

can't send private message

trying to setup a new line, but couldn't login to account...try to reset password, but got the following error: ForgotPassword/LoginUnsuccessfulUser_LoginDisabledthen try to send private message to admin, but apparently i reached the private message ...

Resolved! problem sim card - iMessage problems

bonjour, je suis en Ontario et depuis 2 jours mon numero de telephone me donne le code de l'autralie 61 genre 61 3 ====== et je les remie a zero et il me donne encore se numero. alors j ai changer la carte sim, je nes pas mie un apple id et meme chos...

Resolved! Can I cancel a scheduled plan change?

I'm on auto pay. If I change my plan, but set it to start on the renewal date, can I cancel that plan change before the renewal date occurs? If so, would my current plan renew as is and not lose any special bonuses I currently have? Thnaks.

Data usage

Hi, l'm in Quebec. I have a 90 days plan with unlimited provincial call, unlimited international text, 6GB data plan. If l go to Toronto for 3 days, can I still use the data? If not, what is the best solution ? l only need data. Call and text are no...

Activate a new sim card with mobile number

Hi, I have activated my account but my sim card did not register. How do I program my cell number to the new sim card?

Resolved! How to activate phone number/account without paying for full 3 months

Please help! I switched from PM to Koodo when the $40 for 6GB plan rolled out just about a month ago. However, I didn't port over my original PM phone number to Koodo immediately as I needed my number for some work reasons. My PM plan just ended yest...

incapable d'entrer dans mon compte et prendre no no mobile

Bonjour! j'ai entrer le no de carte sim. et mes coordonnees et quant eu temps de choisir mon no de mob.j'ai tout perdu. incapable d'entrer dans mon compte et etre activer et choisir mon forfait, MerciMonik

I have used up my data, can I top up my data for just this month and if so how?

I have used up all my data before the next cycle. I am trying to find an option where I can just top up my data for the rest of the 4 days but can't seem to find an option to do that. Can anyone help? Thanks!

how do I change my.plan

I have money on there just need to change it

My data doesn't work

Hello, I am with the 35 dollars 1GB 3G plan right now, I was able to make phone call and text, but somehow the data doesn't work, could someone help me with that? Thanks Fatima

Locked out of my account

Hi, I have been locked out of my account and told to contact Public Mobile to unlock it. Please help! @Moderator_Team

How can I get my data after I used up mine

I paid $10 add on data when I saw 95% usage of my data. But seems it didn’t work. The $10 goes to my balance. Now my data is used up a week before the auto pay date. And I submitted a payment for another 90 days. What can I do now? I’m afraid I will ...

Paid before the auto pay.

I submitted the payment before the auto pay due date. Will it be charged twice in the auto pay date?

Data Meter Accuracy

I went into my account this morning to see whether the latest round of community rewards have been awarded yet. To no surprise, payments have been made. I digress. While in the account, I decided to check the data meter for agreement with usage me...

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