10-13-2020 05:40 PM - edited 01-05-2022 03:44 PM
10-13-2020 07:19 PM - edited 10-13-2020 07:20 PM
@vineeta69_ public mobile isn't pay as you go. add-ons are only an extension of the base plan. you still need to purchase the plan every 30 days. you can't just purchase an add-on to keep your services active
10-13-2020 06:48 PM
I can understand your frustration with this. With addons they only expire when you use them up. If you used it up, you would have to buy another one.
10-13-2020 05:45 PM - edited 10-13-2020 08:55 PM
@vineeta69_ wrote:I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time
Which add-on did you buy? Except for the roaming add-ons, they don't expire until used up.
10-13-2020 05:44 PM
Purchasing add-ons is a two step process. You also need to add it to your account.
To purchase Add-Ons using your Self-Serve account, follow these steps:
10-13-2020 05:44 PM
@vineeta69_ wrote:I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time
Buying an add on is a 2 step process. You added the funds and now you must go back in to purchase the add on.
10-13-2020 05:43 PM - edited 10-13-2020 05:45 PM
@vineeta69_ wrote:I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time
Buying add-on is a 2 step process.
1. Add money to your account
2. Purchase your add-on using fund in your account.
What is the amount of your available fund in your account?
If it is the amount you added earlier, do the second step to purchase your add-on.