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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! suspending plan even with enough available funds

This topic was brought up in a different thread, but got lost in the overall discussion. hoping @CS_Agent could add some insight. the scenario is if someone has say $40 in available funds and is on a $10/30 day plan, is there a way to stop the rene...

Resolved! Can I use a Telus SIM?

Hi Folks Since TElus owns Public Mobile, can I use a Telus SIM (New, never used) to activate on Public Mobile? Or do I have to snag a PM SIM?

Fail to create my account

HiI tried to create an account with a new bought SIM card number but I did not finish the process. Tried to start over to create an account but found that my cell phone number is now invalid. I tried to log in to my account to check if I have already...

Improving customer service

In the roughly one and a half years that I have been with the service, today is at least the second time I recall where a software glitch coming out of a maintenance outage has led to fairly widespread impact to customers. Following these incidents,...

Add ons

Hello, I'm looking to port my mom's phone to PM but I have a couple questions regarding add ons. I want to get her the $10 plan (can someone confirm if this is eligible for the autopay discount?). In the event that she goes over the 50 minutes inclu...

Calls go straight to voicemail

I tried porting my number over from petrocan mobility and it says on their end it failed, however I have my old number with my new sim card from public mobile and when I ported it on public mobiles site it said successful. I can send and receive text...

Phone Number Not in Service

I signed up for an account and then changed my number when I got home. Now I cannot recieve any incomming calls on the new number but I can make outgoing calls and the new number shows up on other call displays. When other phones try to call they r...

Resolved! First 3 day experience with PM

I transferred my phone from Freedom to PM on Sunday and today is my 3rd day on PM There 3 main issues that I have with Freedom1. Lost signal in certain location: my car park, gym waiting area etc2. Cannot call my clinic phone number3. Lost signal in ...

Cant message or receive pictures

I have troubleshot my kyocera dura force phone and data is on, but i cannot send or recieve pictures. The problem only started the day i switched to public mobile

Auto renew

My Account did not auto renew? what am I supposed to do? I cant log in either....I requested a reset password but email not coming throu.... I need a moderator... @CS_Agent

Resolved! Porting a number from Georgia

Hello, I just moved to Canada last week, and want to keep my phone number from Atlanta Georgia, but use it on a local plan. Is it possible to port a number from the 770 area code to public mobile. I tried to do it with another provider, but I got an ...

$25 Credit per Referral, if more than one referral? Please clarify

In the FAQ for the $25 referral credit promotion (https://productioncommunity.publicmobile.ca/t5/Announcements/Get-a-25-Credit-for-You-and-Your-Friend-by-Referring-them-to/m-p/256239), it says "you are eligible to take part in this promotion as a ref...

adding US calling to my plan for one month

I need to make some US calls this week, and want to add this feature to my plan for one month. How is this done? Thanks.

Can't receive calls/texts but can do both outgoing, Can't login to my account, can't rest password

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR...

Autopay issues today - official announcement?

Can we get an official headsup on what exactly happened today with autopay for autorenewal? A few people that I referred had issues with their autopay not going through today, and I think this is messing up my referral bonuses now (not to mention bei...

Ported out, account auto closed, had credit

I assumed I would be able to change my number after porting out and continue to use my Public Mobile SIM with a different number. I had a $42 balance so was hoping to use it as a second line.How do I get me credit and account t reinstated?

connexion a son compte

@Moderator_Team

I am currently $120/12GB/90 days LTE Plan

Hi to eveyone.I haven't autorenewed my plan which was up for renewal 3 days ago. It shows plan expired as of today.I am travelling now. I will be back in Canada in 1-2 months. I have $30 in total loyality and referall credits every 90 days. So, Can I...

Resolved! Do I need an active plan to port my number FROM Public Mobile?

I decided to take advantage of the Koodo deal that was going on, but everytime I try to port my PM number to Koodo I get an unknown error. My PM account is currently not on a plan as I haven't payed for a new month since it's expired a few days ago. ...

Can’t call certain numbers

@CS_AgentI have never dealt with customer service this way, and it is extremely inconvenient. I don’t know who can help with this, and I don’t normally feel comfortable just sharing this openly, but I live in Yellowknife, NT, Canada, and I can’t get ...

Can send texts and make outgoing phone calls but not receiving texts or incoming calls.

I am able to make phone calls and end texts messages but I'm not receiving text messages or phone calls from anyone. Any phone calls are being sent straight to voicemail. I have made sure my Do Not Disturb is off, reset my network settings, removed m...

Day 14 of the odyssey: trying to get a PW reset, a seemingly insurmountable task for PM

July 18 – tried using the PW reset link when I couldn't log in to my daughters account, seems the logical thing to do. However, as one of 2% of all the websites on earth, PM, a part of Telus, inexplicably is unable to provide this most basic of funct...

Resolved! Suggestion

I am new to PM service since last Friday and new to this PM Community forum for couple days.. I understand that the moderator team are working hard after the weekend free SIM and free month promo. I have no need to contact the moderator team yet. I...

I was on AutoPay. My plan is suspended. Please help.

2 days ago, I received the text saying that my payment successfully went through. Since today, my phone plan hasn't been working. I was unable to receive any call or messages. When I called *611, I get a message saying that the amount due was $0.When...

Public Mobile should have no right to suspend the service because of their own Auto renew issues

Public Mobile should have no right to suspend the service because of their own Auto renew issues. 2 days ago, I received the text saying that my payment went through successfully......

Resolved! How much data needs for one day Seatlle tour?

I am driving from Vancouver to Seattle for one day trip in mid August and want to purchase data add-ons for google map navigation. Does anyone have any ideas much which add-ons should I purchase, $10, $15 or $20?Also, the plans stated for 10 days. ...

New Plan at 3G Speed

Recent promotions are at 3G speed, is PM no longer supported LTE/4G?

Resolved! US Roaming Ad-On

Hi I was wondering when it says the us roaming ad on is for 10 days, does that mean it keeps rolling over with the amount of days you have left just like how the other ad ons work?thanks!!

Resolved! is canadian address essential to activate sim?

I want to send sim card and voucher to my friend in foreign country.He want to visit canada and activate sim by himself before coming canada.Is it possible to activate a sim outside canada? if so, is canadian home address is essential?

Planned plan change didn't work

I changed my plan a few days before it was set to renew. It showed as confirmed but when renew came it stayed on previous plan. And once again it's some convoluted run around to find a contact mod button. Soo now what?..I want my 10 bucks back and pu...

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