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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

$15 plan for 100 minutes

How much per minute extra if i go over the 100 minutes bracket?

Resolved! Overbilled for usage minutes

I signed up to the $15/mth plan 7 days ago which allows 100 min/mth of usage. To my dismay the summary is already showing 34 min used with 66 min remaining. There is no way that I could have used that many minutes already. When I looked at the det...

Resolved! Voicemail with textnow when in Mexico?

A question not for me..I will not travel to Mexico.. but another customer. Is it possible to check our public mobile voicemail when we are in Mexico with the application Textnow? Or is it another solution to check our voicemail when we are outside of...

Resolved! Invalid sim?

I purchased a sim card from walmart this afternoon and now when I try to set up my new account it comes up as an invalid sim? Why is this? Unfortunately the wireless dept is closed so I can't ask them.Thanks

Cant login (used forgot password links twice, still says invalid password)

Please help.

Porting a home phone line is missing the account number field

Hello! I am trying to port over my in-law's home phone line to the PM line I created for it. The required fields I need to fill in are different for a home phone and the account number field is missing. I've filled in all the fields I can and am expe...

Personal Hotspot on iPad+Cellular

Has anyone been able to set up a personal hotspot on their iPad + Cellular?If so what are your Network and APN settings etc. There are lots of discussions on how to try to do it but none of them work. Some have suggested there are two APN's, sp.mb.c...

new account

i finished entereing all the info and made the required payment for my new account only to receive an error message saying activation failed and to try again. Now I cant log into my account to restart. I cant use my sim card number bec ause it has al...

PUK code

Hi there I'm stuck I recently locked myself out of my sim card entered the passcode wrong three times and now is needing and asking for a PUK code that has 8 digits please someone answer me and help as I really need a working phone as it's used for b...

Resolved! Switching to Public

Hello, I have Bell plan now and I am thinking of switching to Public. I bought the SIM card alrady. Since I have to do this by myself, when I tranfer the number, is that the time when Bell will be notified. I'm not very good at these things so you...

Forgot Password and Security Question- Locke out of Account

Hi there, My dad forgot his password and security question. He still has access to his account. He lost his phone during a car accident and would like to change his sim card number. Can someone help retain his old account information. Best wishes, ...

Resolved! Porting in from TELUS landline partially working

Hello, I ported in a TELUS landline to my PM account last night. Surprisingly the ported number started working right away (I assumed that it would take a several days). I can call and txt out without issue, and the new number shows up on the other e...

Resolved! Wondering about the $10 off Rewards for the First 6 months

Hi All!So I signed up for an online deal. The deal was $10 off the first 6 months if you signed up for a plan of $30/mo. or more. I signed up for a $40 plan. I received the first bill, which was fine, because I had a $25 credit and some other credits...

WOW mobile charged for SIM CARD even though it is free this weekend.

Yesterday (March 30th) I bought Public mobile sim card and took 30 days plan of $25 with autopay. They charged me $10 plus tax for the sim card. I was not aware of weekend Promo when I activated at WOW mobile store in Bramalea city center. Sim card w...

Settin up Personal Hotspot on iPad Cellular

I have an iPad Air2 +cellular and have data only 1Gig LTE. The LTE data works perfectly but when I try to set up a Personal Hotspot so I can tether my laptop to it I get a message:"To enable personal hotspot on this account, contact TELUS" Has anyon...

Voice mail - some callers can't leave a message

Some callers can leave a message, others cannot, it seems to depend on the caller (some always have a problem, some never do, as far as I can tell). I have very few saved messages and the problem seems nothing to do with a full mailbox. Thanks

Resolved! NEW phone/SIM card

I have a question. I am having trouble with my iPhone so I am getting a new one. Will I have any trouble with my public mobile SIM card when I put it into my new iPhone??

Resolved! Unlimited international texts

Is this part of my plan only available for when I'm in Canada?

IPhone SE

I just got an iPhone SE, and its network carrier is Public Mobile. I am trying to switch my SIM card to the new phone but it says the fllowing: SIM Not Supported The SUM car that you currently have installed in this iPhone is from a carrier that is n...

How to Pause Plan?

My current plan is until April 21 and I intend to keep the service active for this period, however I have $14 in account credit and would like to pause my plan while keeping the credit for the next month (after April 21st) is this possible?

Account login

I have recently set up an account for a family member and now I cannot log into it. Tried forget password option and system says it cannot verify the email address. It seems as though I am stuck. Help anyone?

UNABLE TO USE MY DATA

I switched to PC mobile from Virgin a month ago and subscibed to the 50 CAD/month plan with with more than 8.5Gb of data. Everything went well until I travelled recently and on my return, i realized my data had stopped working.Curious, I looked into ...

Resolved! NEED HELP - Next 30 days for $0; $0 SIM card, In-store only offer March 30 - 31

I have just come from the Public Mobile Store.I bought today 31 March this plan ...$25 - 30 days,500 MB DataBonus 500MB with AutoPay,Unlimited Talk Canada-wide andUNLIMITED International Text and Picture Messaging ...1. However, they were unable to s...

Resolved! Free month

Can you get the free month promotion that's happening right now along with the referral bonus?

Resolved! Zenfone 4

I can't seem to get data working with my Zenfone 4, has anyone else had this issue?

I'm looking forward for a better plan!

can I get a better plan with more data for the same amount? or I'm looking forward to move on for a better company

Resolved! Updating Credit Card Info and $0 for 30 days promotion

Hi I just signed up for public mobile. I would like to update my credit card information to another card with better rewards.Do I just click “manage autopay” and “remove autopay” and put in my new credit card information? Also, I signed up for the $0...

Resolved! Lost service. Long-time user. One Plus Two cellphone.

Sometime yesterday, I lost all services including texting, telephone calls, and data. I use a One Plus Two cellphone. I have been using Public Mobile for over 2 years on this phone with no problems. Here are the actions I have already taken, with no ...

Unable to make or receive first call

Hi community, I just activated a public mobile in halifax, nova scotia. I am able to use data and send/recieve sms, but I can't make or receive calls. I checked the phone compatibility as I have a phone purchased from India and there is no compatibil...

Resolved! Not getting a response from moderators when trying to port number with error

Hello! I tried to port a number yesterday to Public Mobile. The new Public Mobile SIM can make outbound calls but cannot receive calls. I received a text message from Public Mobile with the following:"Public mobile here: To complete your request to m...

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