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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data speed

Hi, does anyone know how to check the speed of data that we are getting from our plan? Thanks

Resolved! Changing to my Koodo number

Hello,I have created a temporary number and would like to switch to my Koodo number. Thank you Dan Taylor

Probleme avec mon activation de carte sim

Resolved! payment not accepted

Hello, I changed the address associated with my debit card and I made corresponding changes to the address in my profile of public. But the payment was denied. Please help me with this issue.

Resolved! Send and receive text via internet

At times I have no service but have internet, is there a way I can send and receive text via internet ?

Resolved! Lost Sim Card

Hi There i lost my sim card I need the same number as it is registered in my back account , jib and in all my circle. I want to know the process how can i get another sim card with the same number

Resolved! Can't Pay bill

On July 4th public Mobile tried to take money from my credit card and I didn't have enough on it, I since then paid it off completely. I have tried to pay using phone, online, removing and tired adding the credit card, now it won't verify my address....

Voicemail off.

Resolved! Voicemail off.

I don't want anyone to be able to leave me a message. Is there a way to turn off this feature? Thanks in advance

Resolved! Password reset

Please help! I got locked out of my account and need to reset my password

Resolved! Phone Compatibility

I have a Telus prepaid Alcatel U50 which I have had for 2 years. I can't find it on the Public Mobile website's compatibility list but since it is a Telus phone using a Telus carrier and Public is owned by Telus... will my phone work??

Resolved! Is the Alcatel Flip 3 Compatible ?

Is the Alcatel Go Flip 3 Compatible with Public Mobile ? I am looking at this one. It says CHATR on it but can it be unlocked to work with Public ? https://www.bestbuy.ca/en-ca/product/chatr-alcatel-go-flip-3-black-prepaid/14518022 One guy in the re...

phone internet

I have a phone plan that includes internet, but a few days ago i stop have it. why?

236 area code

I have province wide free calling but I can't dial 236 area code which is local. I've put 3 tickets for help with a team member and no response in 1 week.

Porting my old phone number onto my new account

Resolved! Porting my old phone number onto my new account

I just activated my Public account and want to transfer/port my previous phone number onto my new account...help!

How do I port over to Koodo?

iPhone 4 not connecting to network

I am setting up an unlocked iPhone 4 and I cannot get it to connect to the network.I have verified it is unlocked, compatible, set up the SIM card, powered down and reset etc., reset network settings on the phone.What other steps can I take?Did I tur...

My Account Activation

Resolved! My Account Activation

I am trying to setup "My Account" and it says that I either have an invalid ph# or an existing account, I NEED ONLINE Access, can someone help me to fix this problem please?

Resolved! Help articles privacy error.

Is anyone else getting a privacy error when they try to access the help articles? Thanks. Using Google chrome on a Samsung Android Tablet.

Resolved! 611 texts

Hello all.From reading messages here I understand that I should be getting texts from 611 when my auto payment has been accepted. Maybe I'm wrong about that, and it's not a serious issue for me, but I just wanted to know if I should be. Today is the ...

Resolved! If i have an existing number,can i get an extra number?

So i already had 1 number under my email, can i still get one more under the same account?Just wanna make life easier to avoid hassle of logging in and out and pay separately all the time.If we can do it please guide me!

Resolved! How do you unpin a message?

For some strange reason, the daylight savings post is pinned. It shouldn't be. And I looked in my options, and there isn't something it appears I can unpin this? This is driving me bananas because it isn't relevant!

Resolved! Issue With New Phone

I recently got my Doogee X95 that I ordered from AliExpress. When I first checked if it was compatible with public mobile everything said yes. Now that I got it I can't get a signal. Network compatibility websites no longer list it as having most ban...

Topped up account and phone doesnt work

I changed my sim card on file and I also changed my plan and topped up my account but I still can not use my phone texting and calling and data wont work but is showing the payment was accepted. How do I get it to work

Activation

I activated my new account/Sim Card then I inserted my SIM card into a new IPhone XR I had purchased up front and it’s not working. It says that the SIM cars is not supported.

Resolved! A post on Facebook made me curious, 911 calls?

Just wondered, say someone's autopay fails, and they don't know it yet but need to call 911, will it still go thru ? This person was with Rogers, and they legit needed an ambulance, but even their 911 call got rerouted to Rogers billing center as the...

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