Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a new sim card almost two weeks ago, got a notification that it had shipped. It's been over a week since the shipping notification. Who can I get in touch with to find out what is happening and when I will receive my product
I didn't think there was any way I'd ever use anywhere close to 4.5GB of data considering I'm used to 1GB per month. I was flabbergasted to receive a msg a week into my billing cycle that I'd used 90% of my data! My data usage there was 3.92 GB used ...
HiI'm not sure if someboyd else had simillar issue, but i couldn't find itI recently requested the yearly statement for tax purposes and I am expecting such email.The thing is, it is from koodo service, for someody that has very similar (but not the ...
I signed up for PM during a promo that would give me a credit for my first month (i.e. I would have gotten the first month free). It doesn't actually look like I got the credit - how would I go about redeeming it? Thanks!
Hi, Just transfered over to Public Mobile. What is the cell service coverage like?I came from Telus, and heard Public uses their networks. Is that correct?
Hi, New to Public mobile, and wondering if they will stack my credits?For example, there is a promo for $10 off earned myself for signing up now.Then for each referral a one-time $10 off, plus $1/month per referral who stays on.Then there is also the...
When I put money on to my account I put $50 into my account however my bank statement says that it was 66 dollars am I being charged for something extra what is going on
I live in Texas but will be visiting family in Calgary. I would like to order my SIM card in advance of my visit, but the website does not appear to allow shipping to the US. Is there a way to make this happen? I would of course pay the shipping f...
Hi Need help to port number from FIDO. I got Voice Mail from Public mobile representative that i have to call FIDO to get my number reactivated so it can be ported to Public Mobile. I contacted FIDO and now my number is good for porting. Please can s...
How do I make Autopay come out on the same date each month? I looked through my payment history, it started out paying on the 18th of the month, then autopay came out on the 17, then the 16, then 15th. This month it tried to come out on the 14th of ...
Hello everyone, My brother's mobile got stolen and I got him a new public mobile sim card.But when I try to add the new sim card number I get an error message saying "Oh no!It looks like something went wrong, but don’t panic." What should I do?
Hi. My daughter is wondering why she is not receiving alerts? I thought everyone got these?
Hi! So, if I don't pay when my payment is due, my plan gets paused. Does anything else happen? I just want to make sure I'm not accruing a bill! Thanks!
I sent a PM to the Moderator, but as I wait to hear back I'm wondering if I even needed to contact them. I just activated with Public Mobile and my phone number is with Koodo. I was previously with PC Mobile before they were purchased by koodo. I'm w...
Not sure if everyone receives it, although I did.But I do hear some of my friends who are using PM haven't received it.The broadcast is for GTA area I believe to be clear. Also...RIP...
I am about to sign up but don't have a referral. Does someone want to refer me and get the $25 plus $1?
When I originally set up my account and auto pay my payment date was the 20th of every month. It was good for a couple months and now my date keeps changing it went from the 20, to 18 to the 16 and now the 14th of every month. Why? How do I change it...
Bonjour je suis rubens,il y a de cela 5 jours que public mobile n'a pas preleve des fonds sur mon compte et cela se fait toujours automatique,maintenant je ne peux placer et recervoir d'appelque dois je faire?
Hi everybody, i've always had a cell plan without internet, thanks to Public Mobile I now have internet on my phone but I'm starting to notice that it is very distracting and consumes a lot of my battery( I always charge my phone only 1 times per wee...
Hello I signed up for the promotion when you guys had it around christmas time. I just got charged full amount and dont see $10 credit applied. What information is needed for someone to look into this? Thanks
Hello everyone i just topped up my account on the 25$ plan everything is working fine calling mms messages but im unable to send or receive a text message. Im pretty sure I tried just about everything between changing the carrier and changing it back...
So this is happening everytime i restart and I have phone app sms turned off. Google apps turned off. No visual voicemail on samsung devices on samsung devices. Now i can't send any outgoing messages anymore. I wish i could block this but i can't, an...
HI, My account status is `plan expired`, the services were suspended and when I try to pay my bill it shows a message `Your account has already enough balance`. What should I do?
thanks in advance
I was looking at the Public Mobile's $50 8.5 GB plan and comparing it to Lucky Mobile which is running on Bell's network (which is pretty much the same as Telus). Lucky offers the following features: Unlimited Canada-Wide & US Calling Plan - 8GB - $...
Hi, I have bought the $15 bundle for unlimited talk and text in the US for 10-days, but it does not seem to be working. I also ended up buying it twice in the process. I am really confused as to how it works. Does my phone inform me to when it applie...
I just bought a new plan. I ordered "Provincial" calls. But "we cannot complete your call. you don't have an active long distance add on and this call is not covered by your plan" when I dial a 647 number. I can call usa area codes but not 647 a...
I am trying to change my plan and have the funds loaded onto my account. I want the change to be immediate, but it wont change the plan. I am not getting an error message, it just sends me back to my summary page.
Hi I’m new customer just got my SIM card from Walmart and they did the activation there now how do I transfer my number from Koodo thx
Hello I am currently with Telus on their LTE network but the monthly cost for their plans has gotten too high. I was looking at the $50 for 8.5GB data at the 3G speed and wanted to know if the speed is sufficient for Email/Pictures and Music Streami...
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