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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile Top Up Voucher Valued Incorrectly

I recently purchased a $60 top up voucher to reactivate my current plan and upon entering the pin number provided I received ONLY $10 in value. Now I'm unable to reactive my plan, and cant afford to lose the $50 in value that I'm entitled to.... What...

Confused about community rewards

I switched to Public Mobile 2 weeks ago (and am loving the money I’m saving) and am trying to get a handle on Community rewards to save even more. Under badges, I have one for top 50% and one for top 0.5%, but I don’t have a community reward when I c...

Resolved! lost password and security question makes no sense.

Resolved! Paid but the account plan hasn't changed or activated

Hello,I ran out of data on my plan and want to change to the $40 one. I hit 'change now' on the change plan page but now this is all I see: Available Funds: $40.00Payment Due Date (One-Time Payment): Jul 24, 2019Payment for Next Cycle: $30.00Amount ...

Confusing data usage

The usage history shows my data usage:July 5. 8:03. 13 MB 8:03. 1 MBJuly 6. 8:28. 0 MB 12:04. 1 MBJuly 7. 8:28. 0 MB 12:04. 1 MBJuly 8. 7:28. 0 MB 2:04...

Resolved! Number transfer problem

Hey there,I am trying to help my mom transfer her number from her old provider to public moblie and it’s been over two hours and it still doesn’t seem to be working, when we put the public mobile sim car in her phone it is coming up with SIM card is ...

Resolved! Re: Good things come in two!

I have a question is it possible to change the plan in PM in between the plan bcoz it says you can change your plan on your next renewal date plz tell me

Resolved! Can't receive call after transfer number to public mobile

I'd active new sim card and transfer old number to public mobile, call out, txt message and data working ok, but can't receive call, I try restart my phone many times but sitll can't receive call. Anyone can help me? Thanks.

Resolved! Local phone calls not working

Earlier today I lost the ability to receive or make phone calls on my LG G3. Any time I try to make a phone call, it tells me that I do not have "an active long distance add-on". The problem is that all phone calls I'm trying to make are local (eithe...

Calls sound fuzzy and distorted

People I call are telling me I sound like a robot when I speak via voice call. For the most part I can hear them fine but the odd time they will cut out then return as well. I'm in Cobourg, ON and want to know if there is an issue with the network or...

Resolved! Reset account email

I dunno what i put on my account for a email

Resolved! Double Payment

I just purchased a data add-on for $10. But I must of hit submit twice and I’m being charged $20. How do I cancel one and get my money back??

texting sent not received by other party

texting sent not received by other party until the next day, and all at once. Why does that happen?

Resolved! Looking to upgrade current 3 month plan to another

I recently changed my plan to a 90 day plan. I've been enjoying the great outdoors more lately and I've been using up a lot more data than I had planned. Is there a way for me to upgrade to a new plan (same features, expect with more data) without pa...

Resolved! Double Payment

It's technically a double payment, but I'll explain. I went to another provider briefly thinking it would be good, and it wasn't. Came back to PM under a new number and transfered my old one back over to maintain it. I got a new plan, and the account...

Porting from a different geographic region?

Hello, I have one more question before I consider signing up. I had an Ontario number before and I kept it after I moved to BC. Will I be able to port that number and keep it when I switch to PM while still living in BC? I am with Rogers currently if...

Need to update credit card for Autopay

I got a new credit card and would need to update my credit card info, do I remove my autopay first than reenter it? I am new to this

Resolved! promotions

It's been a while since i've seen a promotion to entice to bring new customers, I am waiting for sush a promotion to sign my wife.

suspender phone

forgot login password add new credit card 10 day stop suspended my no help 4no going other carriers I know loos number no choice

Does public mobile work in Europe?

I travel to Europe every year.I buy a simcard there (a new phone number), it is very cheep.But I need to switch back to public network simcard sometimes, just to access my old number to get the safety codes to log in to secure sites, like Amazon busi...

Prorate account billing

Hi, I switched my plan from the $28 unlimited calling / text + 500MB data to the Same with $25 + extra 500MB data , and was half way through the billing period. It looks like I was pre-billed for a full month, and was looking ot get the account pro-...

Just made payment but credit card statement doesn't match what you said you billed me?

Hi There i just made a payment of $120 to my account .. I just got a notice from my credit card that the amount billed was $135.60. Unsure why this is the case? Also, I would like to start my new billing cycle today and so I can use data again. I ra...

Yet another invalid sim post

Really, is Public Mobile just in the business of selling SIM cards?I'm about to consider mine a $10 loss and find a provider that works.My story is like a lot of the others. I was activating. Everything was working. My (perfectly ok, I don't even car...

All circuits are busy

Has anyone else noticed this is happening more and more? "All circuits are busy please try your call again." Or I have also sent texts and the person never gets them. Other time my phone says the text failed to send and it went through. I have had th...

Resolved! Unlimited International Text--USA for one Day ONly

I am going to the USA for one day only. Part of my plan is for unlimited international texting. I don't want to buy an add-on for just a few hours. Will my texting in this plan do for my trip?

Issues with auto pay amount after buying 1g of data add on

I purchased an extra gb of data as my plan doesn't renew until August 4 . 152.55 payment came off my credit card as well as the 33.90 for the add on I purchased. My funds say they're sitting at only 130 now . My funds should still be around 150 shoul...

List of missing devices from Compatibility Checker

Hi Community, Thank you for the positive comments on the new phone compatibility checker. As you may know, we partnered with willmyphonework.net and utilize its extensive catalog of mobile devices. With that said, you’ve highlighted to us that ther...

Resolved! text and calls not being received

I activated Public Mobile for my son yesterday. He is not receiving any texts from me. Also, my calls to him are going straight to voicemail. He is on the $15 plan.

New add credit card

Hi I forgot my login id & password i want add new credit card my phone last 10 days to suspend please help647-xxx-xxxx suspended email@gmail.com Edit: Personal information redacted by will13am. Please do not post personal information in the pu...

Resolved! How do I disable Auto Top Up

Hi, My daughter was just billed $40 for her plan and an additional $40 for auto top up of data!! From what I see she never used all her data. But the real issue is how do we prevent auto top up from happening again? I have another child with a phone ...