Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Tried activating my SIM, but there was an error processing. Now my sim number is invalid

Please help. The sim number is no longer valid.

Resolved! Pre authorized payment

Hi, Does setting up autopay through visa debit count as a Pre-authorized payment? Thanks

my bill and my email/user name

I was expecting to receive a paper bill....and now I can't text or call.I don't know what my password is to login. I'm not able to select what's my password, as the email address that is linked to my account I never use, and can't get in to check tha...

Just signed up

Hi need help, just switched from Bell to PM. Everything is working except receiving calls. It goes straight to VM. It’s been more than 17 hours. Please need help ASAP. I need my phone for work

Resolved! Managing AutoPay

Good morning, I m a little confused on how AutoPay works. Does it only automatically apply payments from my 'balance', as opposed to charging my credit card? If so, I have to keep adding to my 'balance' every month? vs having the payment simply hit m...

Resolved! Cannot Add Amex card for autopay

Does public mobile accept amex as autopay?? I tried registering it but it keeps failing

Resolved! US data and talk package did not work

How do I request a refund or credit to my account? US data and roaming did not work the entire week I was in Montana it worked previously on my trip to Arizona so I know how to purchase it and add it properly. I rebooted and continued to try and tro...

Resolved! Outgoing call, saying long distance not on your plan.

Incoming calls coming in, I think the problem is minutes are used up.If I want the service continue right away should I use top up my plan button to continue?Rather than change my plan on nex billing cycle? Thanks

PHONE AS SUSPENDED

iVE BEEN A AUTOPAY CUSTOMER FOR YEARS AND MY PHONE WAS SHUT OFF SAYING MY BILL WAS NOT PAID. iDIOTS !!!! SO RE-ENTERED MY AUTOPAY APPLICATION AND MY PHONE IS NO ORKING BUT MY WIFI IS NOT !!!!! iM PAYING FOR THIS AND WANT A NUMBER TO CALL CUSTOMER SER...

Resolved! Reward Questions

Hi, I am new to PM and was wondering how the rewards are paid out? If I signed up for the $25 and am doing the autopay for the $2 off. Will my bill every 30 days actually be $23 (+tax) or is it I will accumulate the $2 each month until I have $25 sav...

Resolved! Data not working after Walmart sales rep set me up

Hello,I just changed to the $25 plan which includes 500 MB data, but the Walmart sales rep couldn't get my data to work even after double-checking he entered the APN settings correctly. Data is set to "ON" on my phone.If data is "on" and APN is corre...

Plan auto renewed but internet not working !!

I had my usual Plan renewal by way of auto pay but I can’t use my internet data !!!

Resolved! Data add on

Purchased data add on but not showing. Payed twice already for the add on but still haven’t showing on account. Whats wrong?

Resolved! Payment Date

I just switched to Public Mobile and got charged the monthly rate the day I started. Is this normal?

Resolved! how to change email address on account

I only find change user name, but not change user name on profile. can I able to change by myself?

Compte actif mais pas autosisé a m'enregistrer sur le reseau

Y t il une solution pour m'enregistrer sur le reseau sachant que mo compte est actif et que j'ai uneromotion de 15$ gratuite une fois

Missing reward

I am returning customers, I had public mobile number between 2013-2015 amd today I am back to public mobile, I think I deserve the one year discount

Resolved! Didnt get the Autopay reward

Hi Mods, I havent got the autopay this month and was charged full $15 cost for the plan. Can someone look into this.

Enregistrement sur le réseau

Comment enregistrer ma sim sur le reseau apres avoir été activé par le preposer public mobil a l'aeroport de montreal

Need help

Having an issue with out going calls it keeps giving a circuit busy error

Change plan.

I’m currently trying to change my plan to 8gb but here’s the catch, when I go Into my dashboard under “change plan” it’s blank and i cannot see anything.

Resolved! Reactivating Service - keeping old promo plan

My plan 90 day plan is coming renewal is coming up next month. I am also planning to be out of the country in the next month. I want to disable autopay to delay the service until I am back and can reactivate my account. I understand that I have withi...

Phone number not in service

Hi, I have prepaid for 12 months service Public Mobile Seevice. Yesterday I attempted to change my phone number to a different Provence, unsuccessfully. Today I received an email from a friend stating that he called my Ontario-Toronto number and re...

Resolved! Stolen phone

Just over a week ago now my phone was stolen from a Tim Horton's while it was charging and I fell asleep (by accident). The culprit IS on surveillance footage at The Timmies location where it happened as confirmed from the store manager. Now while th...

My Plan

I have a $35 plan which includes: why am I not able to make a long distance call within Canada?Special Offer! $35 for 1 GB + 500 MB AutoPay BonusDetails Plan Details:30-day plan1 GB of data at 3G speed4Bonus 500 MB with AutoPayUnlimited Canada-wide ...

Resolved! Can not get Public mobile to work.

I unfortunately was not able to put time on my phone in May & June 2019 but I did put $22.00 today July 7th/19 I picked the plan I typically get and still have $13.00 in my account but I can not get Public mobile to work at all. Your help with this m...

Transfer to your old number!

Hi! Just joined PM and I transferred my old number Saturday evening and received message from Pm Sunday evening telling me transfer was completed! It took 24 hrs but I still could call out, text, data all worked perfectly but could not receive calls ...

Resolved! Porting my number, Changing Plan and Auto-pay?

Total Newbie here and I would like to port my number, change my plan and auto pay in the next week or two. What is the proper order? When I change plans, do I lose whatever is remaining on the original plan?Or will the balance be pro-rated? If I use...

payment made but balance shows 0

I recently activated my SIM card. I made the payment for my plan taxes included. The amount was withdrawn from my card but my balance shows $0 funds available.

Account Suspended after payment with different card and change of plan

Still not recieiving service. Changed plans July 4th and it is July 7th and still have no service. There are enough funds in the account, a plan is selected, but it still indicates that the account is suspended.