Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
can't access my self serve account. when i try to restart my password it doest not recgonize my email.
Hi all - just got a sim for my daughter and i got the $15 plan that says text and photo messenging. but when she tries to send a photo to non iphone users it won't go through unless i put data on for her. I don't want her using data. at all. and it l...
Hey guys. I have an interesting situation which I'm curious whether anyone would be able to help me out with. I'm moving out of the country so I'm going to be cancelling my Public Mobile plan. From what I've found, all I need to do is cancel autopay ...
I started the process to move my wife's phone number over to a new public mobile sim. Then we realized that her phone was permanently locked to Rogers and can not be unlocked. Her old sim is still working at the moment, but I want to stop the port o...
S10+ is not listed in the phone models under Samsung so I am hesitant to switch to Public mobile until I have the confirmation.
As we all know, there currently is no provision to print a receipt for the charges made by Public Mobile. The only way to obtain a receipt is to contact a moderator and request one. As it is year end I decided to do this and am reporting here how it ...
Been hearing horror stories lately about people having their phone numbers stolen which are then used to gain access to 2fa accounts and having bank accounts drained of savings, and identities stolen. What does PM do to prevent this? I know Telus and...
I have an iPhone 8 Plus and installed the SIM card and started using my phone. I can send and receive texts and I can send and receive calls from other mobile phone. I can call landlines. All my data services work. I cannot receive calls from landlin...
My sim card is not working on my mobile
I haven't been receiving any emergency alerts on my phone ever since they started testing the service in our area (Toronto, Ontario) Today again there was an emergency alert for a potentially life threatening issue (relating to nearby nuclear power p...
Account is suspended. Go to pay and says I have enough in my account which clearly shows $1 in the account. It does not show amount due. I attempt to pay only for it to say I have enough in my account but I really don't. Wtf is happening?
I am having a very strange issue I was texting my girlfriend at 9:17 pm and now finally at 2:10 pm today I am getting random answers to the texts I sent. last night its very confusing how can I fix this
I am trying to update my credit card online and I cant seems to make payment. I checked my card, it is valid! How can I contact a representative from public mobile?
Hi, My brother is in the U.S. on a phone using PM. He bought the talk ans text roaming plan. Everytime he calls out, he gets connected and soon hear 3 beeps, and then the call drops after about 10-15 seconds. Repeatable problem. Anyone know anythin...
I'll be on a Caribbean cruise with no US travel pack purchased.Will I be able to still receive texts when on land?My iPhone will not be on airplane mode and I'm hoping to keep "do not disturb" on with an auto reply set up. I don't know if the auto re...
how and when will i get community rewards, i reply regularly in community
My Moto G7 Play running Android 9 cannot send a 3.9mb video message in Google messages. Is this feature not supported? I am on WiFi with 300mbps upload and download. Internet is working fine but it just says sending video and sits there indefinitely....
I gave 8 GB of data and cannot see my usage. Where can I see this and if I have, how do I advise to pay to get more data.
I ported my number from Telus .but doesn't work I called Telus they told me that they didn't get any requests for the port from public.Since last 5 days my public Mobil service is down
Hi, so the $15 plan I had signed up for includes 100 mins Canada-wide and unlimited incoming calls. But after checking my usage history, my incoming calls are being counted towards my minutes??
I transferred my number to another provider and want to transfer back. It's been less than 90 days. I can't log in - old login doesn't work. when I try to recover the password I get this weird error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
For tax purposes I need to print the payments for public mobile or show proof. Can I print some sort of statement? and How do I do this?
I was reading how Telus Mobility and Koodo Mobile customers are receiving free calls (and texts) until the end of the month to Australia to help people contact family and friends during a time of wildfires. Telus certainly doesn't have to do that, an...
Need to change my credit card on account and there is no options when you dial *611 and you have been locked out of your account
I have tried to activate my new SIM and I get as far as payment and cannot proceed. I have tried three different credit/debit cards all with the same result. There is nothing wrong with my credit/debit accounts.What should I do?
Hi did anyone get an email saying they are one of the More is Merrier contest winners
Hi, I am planning to switch to Public Mobile from Rogers. I am trying to determine if I will have a strong enough signal with Public Mobile at my home and workplace. I've asked someone that uses Koodo, and he said his signal strength at my house is n...
My husband's credit card was charged twice for an Add-On that I purchased today. I wanted the roaming USA + data which came to 20.00 plus HST. Was charged that but also was charged for a 2nd Add-On. There doesn't appear to be a way to contact a pe...
