Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi thereI purchased a data add on of 1 GB for $30 after I had used my data amount for the month. I see it listed under purchases on my account but when I try to use that data my phone says no connection. Can you help?
Hi,I ported my number from bell and my plan is 1.5gb +3gb as a promotion. But it says now i have only 1.5gb . Last month also I did contacted the moderator team to fix it. Can someone please help me to update my plan.Thanks liny
if you are a newbie to public mobile, how soon after activation can you refer someone else? for example if a husband a wife set up a new account, after one activates, can they refer that number right away to activate the second account?
Hello, Any ideas on why our home landline number is coming up as not eligible to transfer? It is still active until the end of the month and my partner would like to port it to his new PM account. We haven’t finished the process of activating the new...
My data works on LTE but I can't receive or make calls. Am I missing something...
Hi, I want to port my mother-in-law over from Bell prepaid. I went into my own account, selected to change my number, put in her number, and it's eligible for porting. Good. Assuming no typing errors on our part when filling out the porting form, my ...
Hi, Who do I need to ask to correct a missing referral reward? My referral counter hasn't triggered and I know the person I referred received his. It was activated yesterday on the old referral system. (eg: phone number, not code) Thanks.
I messaged moderators about problem 1 about 25 hours ago, I have not heard back yet. I’ve just messaged them again now with all the below. I’m hoping someone here might have a magic solution as I’ve been without phone service most of the time since S...
How do I pay the bill after the auto pay didn't work I still want be on the auto pay just I I just need to get my phone working again
I just purchased 10MB and it shows "Active" on my account, but there is no data on my cell. How long does it take for new data to be in effective?
Hey all, wondering if anyone has light to shed on this question. Every single time my plan renews, I reset the data statistics on my phone (iPhone 6s) so I can keep an eye on how much data I've used without having to log on to my account. However, th...
Hi there, Trying to port my number out to be under another carrier to take advantage of the corporate plan I have available to me now. The carrier tried to port my number out but said they couldn't because they need to see that PM was notified of my ...
As of last evening, I can not text or receive texts (on my unlimited texting plan) as my phone says the network is unavailable. I'm paid up. Anyone else having this problem? Suggestions? Thanks
Does PM phone on $15 still work in overseas?
So I've been with Public for years now and love the lowest cost and the service is fine for my needs. The problem is now my iphone5S needs to be replaced with a new one. If i go to the Apple store as I did with my current , the cost of a new iphoneXR...
Hello everyone, It appears that I JUST accidentally added the same Add-on twice. Is there anyway of removing one of them? Thanks!
Set up two phones at Walmart and they used the wrong email on one. So didn't receive email for account setup. How can I correct this?Thanks.
Hello! My phone will call our but when anyone try’s to phone me it says phone not connected. When I try to log in online the website is down, pls help
You can get Public mobile payment vouchers at the Smart 24/7 shop (Esso petrol station). Initially, the guy said no, but he then checked and found it and said: you are the first one to ask about it
Hello, This is weird. I cannot receive calls as any incoming calls go directly to voicemail. I cannot make calls as it says i dont have enough balance. to top up I gotta call *611 which is also not working. I particularly remember doing auto payment ...
I couldn’t login into my account, is there a support telephone number
Good Evening, I have tried 2 days now to update my payment deals with my Master Card. The system says to contact my CC company. I spoke with them and they said there is no block on my credit card. Wondering what is going on? Thanks for the help
Hi all, so here is a weird problem that is occuring to me the last two nights that I have been held up in White River, Ontario. The issue is happening to both my personal phone, which is Public Mobile, and my work phone, which is Bell Mobility. As t...
I have bought a sim card directly from Public Mobile. After it shipped to me, I went to the site to activate my sim card. I completed the form and when finally submitting it... it went into a "processing" state for 3-4 minutes and then went to an er...
15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?
Keeps saying not able to process?? I just made a account and bought the $60
i cant access my login account because i forgot my username and password can you help me locate my account
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