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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cell phone says land line number is not connected

I am exhausted to literal tears here guys. I've done everything! Including changing my number 3 times. My landline works, (it's been tested) but if I dial my land line on my cell, it says number not connected. You can even dial out on the land line. ...

Multiple billing

A total of 33.9*3 was deducted in AUG 14，2020 , and repeated deductions were deducted 33.9 * 2 = 67.8. How to do ?

Resolved! Two phones ARE linked on one account..

We activated our phones through a PC kiosk. The rep linked our two phones to one account.Problem... we only have access to the first number to change/update plans. second number is frozen in time and I now need to top up data for this month. Secon...

Forgot email and pin

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days!

Resolved! Found better deal from other carrier, can we bring it to Public Mobile

Does Public Mobile do "price match" kind of thing when other carrier has better deal?I found a $20 1.5GB unlimited call and text from freedom mobile. But I don't want to switch to a new carrier. So if Public Mobile provides the same deal, that would ...

Rewards

International texting to Russia does not work

I moved from Rogers to Public Mobile last week, and since then my relatives in Russia no longer receive texts from me. I am on the 25$ plan which says it is supposed to include unlimited international texting. Do I need to do anything to activate tha...

1000 min bonus ?

Are 1-800 outbound calls counted?

Hi!I'm new PM user on lowest plan with 100 outbound minutes.Just wondering if 1-800 outbound calls counted against these 100 minutes?I called 1-800 number yesterday and noticed my counter didn't go up... Thanks!

Resolved! Pay the bill

How can I pay the bill ?i forget the PIN number

payment and plans

Hello PM I am just wondering about the payments, when choosing to pay do you have to choose,- the Amount due or- (Enter the desired amount). Knowing that the amount owing which is $30 the reward payment amount $ 19 is two different figures( amount)...

promotional deals

Resolved! promotional deals

as an existing member am I able to change my acount when promotions come out or are those only for new customers?

Resolved! Feedback on the self serve website amount owing

It would be much better to have that giant amount owing to include the discounts to see progress how much is saved Thanks, Serge

Resolved! I want to change my phone number but ...

Hi, I am living in Edmonton and I would like to change my phone number, my question is could I select any 'city' area code within Alberta or I must select Edmonton area code? I personally prefer to select another city area code within the province to...

Network not working

I top my account and I try to use google search it’s telling me no network? I‘ve submitted a request to help desk but the response will be in the 48 hours . I need to use my phone now not 48 hours ? Any help will be appreciated,thanks?Abe

Resolved! Successfully activated sim later showing not registered on the network

I just activated a new sim and it worked. After few minutes, it is showing not registered on network. Now I can't call or send sms. Please somebody help

Resolved! Can someone clarify the plans info: Unlimited Talk Canada & US ⁶ Unlimited International Text

Can someone help me out trying to get these fine details straightened out.I am thinking of getting the $50 plan that comes withUnlimited Talk Canada & US ⁶Unlimited International Text and Picture MessagingDoes it mean I can call anyone in the USA and...

Porting number

Resolved! Porting number

after I had problems porting my rogers number to my new phone to PM, how do I know when my number has been posted??

Resolved! referral code

Any way to add a referral code from a friend after activation?

Resolved! Blocking data

My sons plan only has 250 mb. Is there a way to block their data after 250 mb being used?

Changer de forfaits

Resolved! Second month free

I activated an account on public mobile on August 30. As soon as I did I saw the promotion to get the second month free of done by Sept something. I clicked on it but since I had already activated I don’t know if I’ll get it, even though it was durin...

Resolved! $25 plan v.s $15 plan ?

My current promotion plan will be expired soon( $30/m, 5G for 8 months), so I'm thinking to downgrade it to a $25 or $15 plan so that I can save some money. I don't go out very often, mostly study & work from home, I'll go for a grocery run on a wee...

Resolved! security question

forgot security questions

payment and plans

I activated my sim card on 3rd of September with the $ 40 plan. And paid for the sim card and the plan plus tax $52.5 . And then i purchase $ 30 plan for my next cycle which will start on 3rd October. My question is how much do i need to pay cause i...

Payment issues

I paid for a sim card ,i received deducted email from my bank but transaction not successfully done .public mobile showing zip code not match

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Cell phone says land line number is not connected

Multiple billing

Resolved! Two phones ARE linked on one account..

Forgot email and pin

Forgot email and pin

Resolved! Found better deal from other carrier, can we bring it to Public Mobile

Rewards

International texting to Russia does not work

1000 min bonus ?

Are 1-800 outbound calls counted?

Resolved! Pay the bill

payment and plans

promotional deals

Resolved! promotional deals

Resolved! Feedback on the self serve website amount owing

Resolved! I want to change my phone number but ...

Network not working

Resolved! Successfully activated sim later showing not registered on the network

Resolved! Can someone clarify the plans info: Unlimited Talk Canada & US ⁶ Unlimited International Text

Porting number

Resolved! Porting number

Resolved! referral code

Resolved! Blocking data

Changer de forfaits

Resolved! Second month free

Resolved! $25 plan v.s $15 plan ?

Resolved! security question

payment and plans

Payment issues

Rewards Credit

7b1 your phone is not activated on the network

question to join

Returning customer

How to transfer existing phone to Public mobile wi...

Phone number is invalid