Community

Resolved! 4G Speed

What 4G Plans are available? 

Resolved! CAN NOT LOGIN!! HELP

hiI try to login my account, it says login has been disable please help to unlock and also try to use forget password function it didn't allow me to do that as well. please help~~  thanks

Resolved! the guy who activated my account said i get one month free for joining where does it tell me that ?

Resolved! Payment

How can I do to change my payments day ? Tks

Resolved! Moto G6 play not recognizing the SIM card

I have a MOTO G6 Play, it was working for few months and now don't reconize the SIM card.I install a different SIM card for other phone (PM SIM card as well) and works fine.How can a get a replacement SIM?Thanks in advance for yuor helpGM

Resolved! When is the Amazon Gift Card Draw Announcement Going To Be?

Resolved! PIN# to unlock phone

Going to Mexico need to get pin # to unlock phone so I can get a Telmex SIM card while I’m there.  How do I get this pin ?

Resolved! SIM CARD NOT SHOWING IN PHONE

Hi, I lost my phone and had to purchase a new sim card and yesterday I changed the number on the self serve site, it worked without any problem. Then today I had to switch phones and when I put the SIM card into the new phone it doesnt show up. It sa...

Resolved! 4G/LTE data plans not found

I am looking at changing my plan at the beginning of the next billing period.  My current plan is $180 per 90 days, 9 GB at 4G LTE.  All of the plans that I see shown are for 3G speeds only.  How do I change plans without downgrading to 3G speeds?

Resolved! Big Mess !

We have three seperate accounts and can only locate two!  logging in with our known emails just takes us to one of the two accounts...... with just a telephone  number how can we get any details of the account as we need to update our payment details...

Resolved! Add-Ons

Simple question:- If I add-on talk say 500Min.  My plan is 30 days.  I know it will roll over to the next 30 if not used.Question being:- will it roll over 90 days if not used?

Resolved! Can't make outgoing calls

Have the $15 plan that is active and gives 100 Canada wide minutes outgoing and unlimited incoming. But when try to call out it says "Sorry you dont have an active long distance add included on your plan". This is new ..worked before until recently. ...

Resolved! Changeing Plans and Add On

I will change my plan in future and have am Add On for US travel. I want to know how long does the change take?  Same day next day?Thanks in advance

Resolved! Online sign up problem

Hey guys I got 2 lines with public mobile. 1 is a new activation and 1 is ported from Koodo.both of them with a “same”email address. Now I’ve signed up 1 line with the email address . How do I sign up online for the “other” line as the system won’t l...

Resolved! patern

I have lost my pattern

Resolved! Travelling to the states

I am travelling from Ontario to Florida on Feb 26. 2020 and returning March 4 2020. I would like to purchase the US Roaming add on. When should I purchase that so that I have it for while I am away. If I purchase now will expire in 10 days. If I wait...

Resolved! 365-area code in 905-area

Just subscribed to Public Mobile and got my 365-area code Public Mobile phone number, however while trying to call this number from my 905-area home phone (I live in Oakville) was prompted to dial 1 first as it would be a long distance call?

Resolved! Locked Out - No reset link sent

Hi there, I am trying to log into my account to make a payment and it keeps telling me I have the wrong input credentials. I tried resetting my password and it now tells me that I'm locked out and to contact Publicmobile! No reset link is being sent ...