Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

First time to switch to PM

I'm hoping I have the right sequence down for switching from Fido to PubMob. I've been through as many of the tips and threads as possible but would appreciate if anyone could let me know if I've got it straight here. Our daughter just gave us her ol...

Resolved! No Response For Add-On Issue

I've sent private msgs to Moderator Team a couple of days ago in regards to my U.S. Roaming issue and never received any responses. Why is my issue being ignored?

Resolved! Other side people not able to hear my voice properly and calls are dropping

Starting yesterday in every call other side of the person not able to hear me properly, they keep complaining me that my voice is breaking. And many times phone goes silent for 4-5 seconds and comes backs, many times call dropped when above issues ar...

Resolved! "Unregistered SIM"

Have been struggling with an "unregistered SIM." New customer to PM, transferring over from Telus. Have ensured that my phone is unlocked, and that it's compatable with the network. My old SIM (Telus) has been deactivated, which I assume is because m...

Resolved! Can't access account

Can't access account , but phone number ported over. phone will not dial out or text. can I contact anyone or have someone call me?

Important: Recharge Issues

I have logged in to my account, it was saying that $40 amount is due and I recharged it, Now it showing the $0 balance and asking me to make a $50 recharge again. Please tell me why I have to make the payments twice? Also, do I have to do this every ...

Resolved! Porting Issue

I have recently ported from ooma tel to public mobile, i can call out but still cant receive incoming calls, they are still coming on my homephone, i have tried contacting MOD's still no reply, any suggesions on whats next to be done?

Resolved! Unlimited plans

With some of the big companies rolling out with “unlimited” data plans is this something that will make its way to public mobile?

Resolved! Referral code opposed to number

Does the referral code now replace having to share your number with new friends on public mobile?

Summer Sale

On July 19th I received an email promoting the Summer Sale and $5 off the $35 plan plus 500 MB of bonus data. The email stated the Sale was that weekend only and ended Sunday July 21st. I went to London Drugs the afternoon of Sunday July 21st and was...

Resolved! why unlocked verizon phone does not receive LTE?

I can make a call using PM sim on this phone. So, it is unlocked. while my old phone can receive LTE, why it does not receive LTE, instead only 3G? Also, dial *#06# not working, showing"connection problem or invalid MMI code".On home screen, always ...

Resolved! Mobile APP that I can track my bill, plan and usage etc?

Does Public Mobile has a mobile APP that I can track my bill, plan and usage etc?

Resolved! Temporary Suspension of My Account

I will be going to New Zealand for a month in September. Is there a way to freeze my account for that time period so i wont be charged by the Autopay for the month im not in Canada? Thanks in Advance

Resolved! ForgotPassword/OldPasswordNotValidContactAdmin

I have been trying to change my password for about 2 days now. Every time i enter and confirm my email account i get the message"ForgotPassword/OldPasswordNotValidContactAdmin "what do i do to fix this?

Someone else is getting some of my texts

Just activated by phone several days ago. Some texts are getting through to me, but when a couple of people responded to my text, they got an answer from someone else saying it was wrong number! What is happening?

Phone transfer not done after 24 hours

Hello, I bought a SIM card yesterday afternoon but couldn't use it until my iPhone 7 was unlocked by Apple. It is now unlocked as I have put the public mobile SIM card in my phone and it opens, but I do not have any service. My SIM card from my previ...

New account sim unregistered no service?

Hey team, I am a new customer and I am really stressed out about setting up coverage. I have a Samsung s5 neo which was previously on my old telus plan. I canceled my old plan, bought a public mobile sim and activated it online with my plan. I took o...

Resolved! Does the autopay data bonus apply automatiicaly?

I'm in the process of changing plans from the old $25 unlimited provincal talk over to the new $25 canada wide talk. Both come with 500 MB of data but a new promo comes with 500 MB of bonus data with autopay. When I started the plan change that promo...

Resolved! referral code valid but didn't get $1 off & new customer $10 off when I activated my phone today

Hi I had a valid referral code but I didn't get $1 off & new customer $10 off when I activated my phone today at the store.I ended up paid $10 SIM card Plus$40 for my month plan. Please advise how I can get my $10 dollars back for the SIM card, and ...

Resolved! Porting old number from koodo

Have setup a new public account with random number, the service works at my phone, however I cannot for the life of me seem to get it to accept my number to port it from Koodo prepaid over to here... Both accounts are active, they do not share an ema...

Resolved! imessage activation

my imessage activation isnt working

Plan is active but not working

My plan is active but it is not working im getting very mad it said thanks for my payment Edited by computergeek541: community terms of service

Resolved! Sorry, your login has been disabled

Hi! My account is on a 90 day term, I ported the number out to Rogers 1-2w ago and noticed theres a good plan with Public Mobile that wasn't available then. I was hoping to port my number back in and not to lose my account before renewal ends. I had ...

Resolved! US roaming, texts not working when I get back to canada

hi, last time I got a USA roaming package my texts did not work for about 24 hours after I got back to Canada. Is this an issue other people had and if so is there a fix for this? Heading down to the States again and don't want this to happen again

Resolved! Enabled auto-pay, not deducting from my card

I have enabled auto-pay and am receiving the $2 discount.But I still have to manually click to pay once the month is over. I don't understand why??

I just bought my payment voucher and put it in and got a text saying they recieved it but i cannot m

Resolved! Canada-Wide Long Distance add-on

Hello Community! Just starting my 3rd month with PM and all has been great so far! My question is: Is there a difference between the Canada-WideTalk/Talk Canada-wide that comes with certain plans, and the 500 Canada-Wide Long Distance Minutes add-...

Unable to port in "Something went wrong error"

Hi there, New PM customer here. Inserted SIM & registered for self serve less than an hour ago. When I attempt to port-in from self serve, at the "check number for port-in availability" step, I enter my 10 digit number from the other carrier, click s...

Resolved! Unable to login My Account

Hello Team, I have recently moved to Public mobile, few months back. I have registered new user during that time. Even though I am trying with the correct user name and password I am unable to login my account. Can somene help with this. I have been ...

Resolved! Cannot log into my account

The setting up of my account did not appear to complete correctly -- the icon spun for several minutes and then timed out. Happily my credit card was debited the correct amount and my iPhone seems to work correctly with the new SIM card and phone nu...