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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Puk code

My sim licked asked me puk code how can I get the code

Resolved! Volte

Can Public Mobile activate Volte for my iPhone SE? The option is NOT on my phone.

Resolved! Data limit exceeded .... cut off ..... but didn't use data

First, I am managing the account for my son's phone. Today he got 2 messages .... the first was the 75% data use warning and shortly after the 100% data used warning.I went in to his account and checked his usage since the last billing date and it ap...

Resolved! Package didn't change.

I changed my plan and asked it to take effect on the next cycle which was two days later and it didn't take. It reverted to my old package. I just checked my credit card to find it charged me for the three month plan instead of the one month plan. ...

Resolved! Limited Canada-Wide Talk

I got charged 40 minutes out of my plan even though I only roughly used 10. Where can I complain about this? I tried to submit a ticket after talking to SiMon but the system does not let me login and submit a ticket even though user name and pw are c...

Resolved! Email Update

I just joined Public Mobile and had the workers at Walmart set me up when I bought the SIM card. They put my email down wrong and I'm not seeing anywhere to update or change this on my Self-Serve. Any help?

I want to talk to a real person! Won't accept credit card online!

The lack of customer service is really frustrating. I am trying to correct an issue - acceptance of a different credit card - and I am wasting time doing so. Would be great to have a person to talk or online chat to in order to help me get this resol...

Changing credit card info for 3 accounts but 1 card

My credit card renewal just happened and we have 3 PM accounts set up under my CC. Do the other 2 family members have to change the cc info too or just me?

US roaming

I purchased the US roaming for texts while we were in the US. It never did work, I was only able to send or recieve texts while I was on wifi. How do I get a refund for this??

How to send a ticket to moderators?

Lost phone what to do? I have spare phone can I just buy a new sim woith same number?

My phone was stolen. I cannot set up my account as I cannot recieve the text code. Can I just buy another sim for a different phone and keep the same number?

Self serve account access

Does anyone know what to do when you cant access you account to pay you bill? I cant log info self serve keeps saying my email is invalid. I had to create a new email and create a new community account just to sign info the community!

voicemail not working

I used to receive voicemails and could hear them also on my phone. Recently, when I play the voicemail it plays a small beep sound and I cannot hear anything. Once I hang up, after a few minutes, it automatically updates to show a new voicemail when ...

Download all call history/logs with one click

I keep track of my call history. I see that you can go to Self Serve > Plans and Add-ons > Usage History and see the usage history and call logs but it shows 15 rows at a time. If I want to download the previous two months call/text data, I need to...

Resolved! Account Suspended - Payment processed - $0 balance

I noticed Public Mobile processed a payment on my CC this morning successfully. I then logged into Public Mobile and see that my phone is suspended for non payment. The balance in my account shows $40.00 and the amount owing shows as $0.00. I cannot ...

Resolved! cell phone porting scam

Hello,I have read that scammers had stolen someones phone number by fowarding their number and victim recieves a text message "Rogers has received a request to transfer your phone number to another Service Provider, If you did not authorize, contact...

Resolved! Self serve down March11 2020?

Just trying to get the self serve page. I got an message that said : Site temporarily unavailable for maintenance. Please try again later. Did not see an announcement. Maybe just temporary?

Resolved! Should I stay or go?

https://www.cbc.ca/news/politics/wireless-cellphone-fees-1.5484080?fbclid=IwAR3E5RxGYtLSfYg6nsu5_CSVfQegbqgh0urVWc4dmqn5T4w8w1ZZ-OR9Ttw&cmp=newsletter_Marketplace%20Watchdog_700_3529 already another competitor sub brand has complied with the new rule...

Resolved! Does this Koodo issue affect PM customers too?

Dear,We recently detected a security incident impacting your account information.What happened:On February 13, 2020, an unauthorized third party using compromised credentials accessed our systems and copied August/September 2017 data that included yo...

Resolved! Service

How can I get promo code for some free data..?

Resolved! New phone

Can I get discount for new phone with Public Mobility....... .?

Can't activate a new SIM

Del.My wife did some black magic and now it is ok.

Resolved! Phone usage while in US

I am on the $50 plan that is to include phone and text to Canada and US but when I tried calling Canada while in California, I could not make the call. It said my phone plan does not support such calls. Did I misunderstand the plan?

Resolved! Data Addon mixed in with my standard data plan usage

I am on a plan with 1 gb of data and had 2 promotional data add ons of 1gb each (2 gb in total). One of the promos was the Free Holiday Giveaway and I don't remenber the other one. I used just over 1gb of data this month and it deducted the usage fro...

Just switched plans, now it’s showing I have no data

I switched from the $40 plan to the $25 expecting my data to go from 4gb to 1gb (500mb+500 more with autopay) but it is just showing my promo 1gb and I'm about to run out soon. Can someone fix this?

I am having trouble processing my payment

Resolved! Robot calls

Anyone else with the service been receiving a lot of calls from international numbers 13-14 digits. Bolivia, Tansina, Guyana, Vietnam etc. Phone only rings once. Multiple times a day. I've blocked each number that calls only for a different one to ca...

Back office setup

I set up a back office account for both my wife's phone and my phone but when I log into either one I only get my wife's back office which shows her account number. How to I delete one of those two logins and set one up that goes to my acount showing...

Resolved! Password Reset Email Problem

I'm trying to help my Mother in Law reset her password and it is not sending the email to do so. What is the solution??

Resolved! Need PUK Code

I'm getting a network locked Sim card inserted message and asking for PUK, the default 1234 isn't working.

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