[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No Service
So yesterday I notice my iphone 4 says No Service. I took out the sim and put it in my moto e2 and same thing. So then I put it in my iphone 7 and same thing. As you can see, I've barely used the phone. My cycle starts on the 5th. I believe it was Fe...
Not so great service lately...
I never thought I would have this problem untill a couple weeks ago. I've been noticing that my data speeds are just unbelievably slow sometimes. Im getting 3Mbps but for some reason Chrome just takes ages to load. Also I've been noticing some funny ...
Resolved! Data usage cycle
I am paying for a 30-day plan with Autopay. Is it possible to have a monthly renewal so that my account will be charged on the same day of the month? It would be much easier for me to track my payment. Also, it would be easier for me to monitor my...
Resolved! I now have 2 phones...
Hello Public Mobile Technical Engineers, I have my phone and have been happy since I started except for the time when I for the life of me couldn't get it activated... But bigons be bigons. Here is my dilemma... I ported my phone from BELL or somethi...
Resolved! Transfert de numéro Number transfer
Je veux conserver mon numéro pour le transférer avec vous.J'ai désactivé, mon ancien cellulaire aujourd'hui. Je DOIS ABSOLUMENT, conserver le même numéro. Comment procéder ? Je dois appeler mon ancien fournisseur ? Explications : Je suis avec Bell, ...
Resolved! Data roaming
In the U.S. Bought the $10 U.S. data roaming package. But I’m not getting access to data. Thoughts anyone?
Resolved! Pausing my plan
Is it possible to pause my plan and still keep my number? I’m not using my phone as I’m working from home.
Resolved! Porting from Shaw
Hello all,I just ported my number from Shaw Mobility to PM using the self-serve in PM (or so I thought) but it didn't come over to PM. I tried doing it again but PM system now says it cant port the number. I know the Shaw processed the port bc they...
Resolved! Enable Account
Hi, I am managing account for my parents. Tried to login today, entered wrong password twice than tried forget password option but after submitting e-mail address, message showed up that account is disabled. Was trying to add an add-on. ThanksAmar
Resolved! Payment voucher not working
I just got a payment voucher from a convenience store and it has always worked in the past. But it just won’t work now. I am already sick of this ridiculous network, any way to fix this and get the voucher redeemed
Resolved! Cannot receive phone calls after having my phone switch to Public Mobil
Had my phone switched to Public mobil on Nov 7. I have not been able to receive incoming calls at all.
Credit card statement
I have 3 public mobile accounts coming out of my credit card. This month I have 4 charges on my card. Wondering why this is.
Resolved! What order are add-ons used?
I have a public mobile account from a flash sale with 2GB of data and unlimited minutes. Actually it's 1GB of data, 500MB of autopay bonus data, and 500MB of data from the flash sale when I signed up. I have also gotten some bonus data from the Hol...
Resolved! Coming Price Increase
According to the projected charges on my account it looks like there is a major price increase coming in 2021, is this true or have I misread the information. The word expired appears on my plan details, what is it that expired?
Resolved! How much do I add every month
Plan & AddOns - ERROR
When logged into my account, I click on the Plan & AddOns tab, which takes me to an error page. Hopefully this is being worked on, if not I just wanted to bring attention to the issue.
Resolved! phone number transfer request
I need my previous provider to send me another confirmation request. I heard from Public that would happen on Friday. It did not receive another request. I need public to send my previous provider a notice to me to be able to reply yes to the request...
Can't make a call
I have unlimitrd talk and text in my plan. I have had it for a month. Today I get a merssage saying that I don't have talk in my plan. I need my phone.XXX-XXX-XXXX
Resolved! Sent an invalid Sim card advise company email address
require email address for company that charged $10. for invalid Sim card
New Sim card invalid
Cannot activate account Advised new Sim Card invalid
Resolved! Emergency calls only - service disabled.
My account is paid. I have no phone, text, email. Says emergency calls only. I sent a ticket to Moderator Team and response was they will respond within 48 hours! Not acceptable! I NEED MY PHONE TO WORK! NOW! HELP!!!!!!!
Resolved! Help Account Setup and Porting Issue
Hello! I completed the new activation process and when I arrived at the very end it said to wait while things were processing. It errored out and said to relogin. I tried and the system did not recognize my username and password. A few minutes later ...
Help needed. Can not send Text messages
Need help to access online account so that i can speak to someone as i can not send text messages
