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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data

I’ve signed up for 10gb data for $50 month and I only got 8.5 my second month. I demand my other 1.5gb immediately or I will switch to another provider!!!

Reseat password

I forget mg password and I tried to reseat it but if didn't virety my email and I didn't make security qustion when I created my account. How I can access to my account could you help me please

Auto paid is not working?

Today 19th July is my plan payment due day. I have registered for auto paid since I started like couple yrs ago. But today is not working. I did receive the msg said my due day is soon if Isabel autopaid pls ignore this msg. But until now the auto pa...

I canot cancel add on of uS minutes and there is no email response

Added roaming by mistake can I delete with refund

Activation Fails with Generic Error

Trying to activate and port a number from a mobile. I make it to the payment page and i'm selecting non autopay and paying with a cc. I get this: Generic Error Oh no! It looks like something went wrong, but don’t panic. Log out and then log back ...

Resolved! No data all day

Hi, I'm on a 12 gb/90 day plan, and have been using it for years with no problems. Today I can't connect to the data network. Phone and text is working fine, but no data. I just keep getting an Android notification saying "can't connect to Public ...

Resolved! Unable to get started

I made a mistake when I first tried to transfer my phone number from Koodo so I have to start over. Error messages now say that my sim card and username are already taken. Also, even though I couldn't complete the procedure, my friend already receive...

Changing plans

Hi. I signed up for the $40 plan 3 days ago and would like to change to the $50 plan for the extra data. How can I do this?

Resolved! refund

cant get my sim to work and need my phone running. sadly, will have to jump ship. is it possible to get a refund on my plan and my sim card (purchased from a retailer)

Resolved! Invalid SIM at activation

Hello,Trying to activate a new SIM card with a payment voucher.All went well until I tried to input the payment voucher PIN, and got a "generic error" and had to start over. Now I get an "Invalid SIM" error at the activation page.Solution? thanksS

Ami

Bonjour à tous,comment recommender un ami ?est-ce que quelqu'un a un numéro que je peux utiliser pour recommander ?merci

Resolved! Phone not working

Usually I pay for my phone by vouchers but this time I entered my Visa debit to pay instead. The payment was a couple days late because I was waiting to get paid.Anyway, the charge shows on my bank account and my public mobile account says its active...

Resolved! Asus Zenfone model: Asus_x00id

Hi, I am in dire need of assistance. I bought my smartphone 2 chistmases ago (december 2017) when it still operated with the android 6.0 marshmellow. It has updated itself to the most current version of Oreo 8.1. I didn't realize that having Oreo w...

Resolved! Transferring from other provider

Hello, Quick question. I just transferred from another provider, Videotron, and I was wondering. Do I have to call to cancel my plan with them now? Or does the plan auto cancel on the number transfer when I set up my sim with public mobile? Cheers,Sn...

Resolved! Does it cost anything to change a phone number?

HelloI just moved to a new province and need to update my phone number to a local phone number in order to hook up a buzzer code into the apartment. I have the following questions regarding this Does it cost anything to change a phone number?Do I nee...

Transfer number from Koodo prepaid

I sent private message to moderater_team 18 hours ago to ask for help with transferring my number from Koodo prepaid, but still haven't got any response. Normally how long do we have to wait?

Resolved! Registering a new account

I completed the registration paid the first month and set up autopay. I received a text message fromPublic Mobile that says: To complete your requestto move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Activ...

Resolved! Account suspended

My grandma's account is suspended, even though the payment went through with autopay like it always does. I tried reporting it stolen and found, and didn't seem to work. She needs it working for doctors appointments, and I don't know how to fix it. H...

Took my voucher

It took my voucher then said that my account was expired and wouldn't let me use the voucher I just paid for today! Super frustrated please help. Nevermind I'm a dumbass, I figured it out thanks everyone.

Impossible d'ouvrir la session

J'ai une carte prépayée,Lorsque je veux me connecter à mon compte j'ai ce message d'erreur :L’ouverture de session a été désactivée. Veuillez communiquer avec le service à la clientèle de Public Mobile. J'ai essayé de contacter les modérateurs en mes...

Resolved! Phone Number Transfer Not Working

Hi all,I recently bought a bought and activated a Public Mobile SIM card. During the activation process, I filled out the phone number transfer details from my previous provider (Eastlink) and it completed successfully. Still, I recieved a text messa...

Resolved! Cellular data not working for my wife

Hello My wife has been having issues with her cellular data the past couple of days. We both have iPhones with connected Public Mobile accounts. I have not had issues, but she has. She can't use iMessage or anything data-related and she is currently ...

Calls that don't ring and then leave voice mail

Receiving several calls every day from a local number that go directly into voicemail. Phone never rings. I have the number on the Block List of my phone but still getting the calls and they are significantly decreasing the available time on my accou...

Resolved! Account web server down

Hi. I need to add 1 gb US data but the account page is taking forever to load. Can someone please purchase it for me immediately?

Resolved! Activation failure- Oops something went wrong

HiI tried activating my sim card but after submitting the form I got error message stating "Oops something went wrong" I tried reactivating with same procedure but now sim card number shows invalid. How do I activate the sim now? I waited for few hou...

Slow LTE speeds

My plan has the 6GB LTE option but only getting ~ 3Mbps on speedtests. I popped in another Public Mobile sim in my phone immediately got 90Mbps. I switched my phone to only use 3G and now I get 20Mbps.But I'm paying for LTE. Anyone experience this? D...

Cannot create profile / server slow / cannot reset password, cannot change payment

I have 3 accounts, and for some reason this month my autopay did not get taken out on the 13th, and now both my kids lines are suspended. When i call in says I owe 12 dollars. I dont remember if i registred there numbers and also when i try to crea...

Resolved! Can’t call or text after payment went through

I made a payment with my MasterCard/debit for my monthly plan and everything went through except I never received a text message like I normally do and when I try to call local Canada wide numbers it says that long distance isn’t included in my plan ...

Resolved! How come when I call outside my city I hear the warning "long distance charges may apply"?

Hi all, I have gotten a plan with Public Mobile where there is unlimited Canada-wide calls. However, when I make a call outside my city to another part of Canada, I hear a recording that "long distance charges may apply"? What's up with this? Thanks...

Resolved! US roaming add on - AGAIN NOT WORKING !!!

very frustating, and I mean VERYYYYYY So, 10 hours before the expiration of my US roaming add on, while I am still in US, I went ahead and tried to renew the add on.At the time, the only available option was the $8 for 10 days of unlimited texting. I...