[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Data
Can't access my apn settings password locked out
Data
I can't access my amp settings password locked out
Resolved! My balance ?
Having a problem seeing my balance and credits, trying to confirm I get the second 30 days for free.
Voicemail Greeting
Hey Community, I've created my own voicemail greeting. How do I turn off the "after leaving a message please hang up or press 1 for more options"? Thank you!
I cant use data on my samsung s8? Please help.
I cant use data on my samsung s8? Please help.
Resolved! Transfer Bell cell number to existing account
Hi, I just activated my sim card at London Drugs, but didn't have my Bell account number with me, so couldn't do the transfer then.The person who setup my account told me to ask here to get it transferred. Thanks for the help!
Resolved! Why my cell is deactivated?
My plan is $40 for 30-day, and is on auto-pay. However, I can't use my cell two days ago. I thought something wrong with the network, but I logged in my account and found that my plan didn't renew because Public Mobile didn't receive my payment. I ca...
Reception
Hello, I was with Rogers before with 4g had no problem having cell service anywhere now with public and 3g my cell phone service is limited in buildings as they weren't before with Rogers any help? Thanks
Resolved! Questions about the Oct 27-28 flash sale
Hey, I just came by Public Mobile's flash sale costing $40 for 4.5 GB at 3G speed. Is 3G any different in speed than the plan I'm on right now with Virgin mobile? Currently, I'm on a BYOP 40 1gb plan with Virgin, and I'm wondering if 3G is sufficient...
Phone loaded but nothing happening
hi I paid my top up a day late . Loaded it yesterday the 26th. The payment was accepted 45 dollars . And nothing !! Really getting upset about this I live in rural I've had the company 2 months or more and never had problems so what the hell is up ??...
Can I save unused data
Hello, I was wondering about my Data, soon I will be paying for my next bill and I still have about 1gb of data, can I save that 1gb of data and use it that next month?
Plan not Active or appearing
I have paid for my monthly plan, but my phone is not able to make calls, send texts etc. When I log on to self service, I find that in my payment history, the amount for the plan has been taken from available funds. However on my account overview pag...
enetred 43 dollar voucher
entered 43 dollar voucher bought at wallmart telling me plane expired account balance says 54 dollar credit will not let me set up my plane telling me plane needs to be reset and money is there cant use phone HELP!!!!! mine and spouse are saying same...
Resolved! Just changed my plan to $25 for 30 days and now I can't make local phone calls
Hello~ I just changed my plan, from $35 for 30 days to $25 for 30 days, and with this new plan I'm supposed to have unlimited international text, and unlimited talk (in the province). If I try to call any local number, I get the message : "Sorry, we ...
Resolved! How do I change my plan ? The link seems broken
Hi ! I'm trying to change my current plan, and the link to do that seems to be broken. I've joined three pictures to this message : the two first ones are where I click to try and change my plan, and the last one is the error message/page it leads me...
Freedom Moto g6 work with Public ?
Spoiler Just curious if anyone knows. I can't keep up with all the frequency changes. Under specs it says: LTE: B1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 25, 26, 29, 30, 66UMTS: B1, 2, 4, 5, 8GSM: 850, 900, 1800, 1900 MHz Thanks.
Just paid my bill, my data option disappeared
@Moderator_Team Hi, I made a post two days ago and sent a private message, with no success. My phone still isn't working. I have confirmed that it was an error on Public Mobile's side, and not in fact my phone. I tried my SIM card in three differen...
Lack of response from Moderator Team
I used self serve on Tuesday to switch from Telus to PM - something happened during the process (received an "oops" at the end of the process with a link to "sign-in"). , My account is set up, I've been billed on my credit card, my Telus account is c...
No service!
Hello, I changed to PM yesterday, I had service in the morning once my coworker fixed the ARN for me but since yesterday afternoon, nothing. Help please!! I need service!!!
overpayment
How can I get amuonts overcharged (been charged for 3 plans each month since May 2018 and only have 2) credited or refunded?
Resolved! I can't use voice mail?
Whenever I try to access my voice mail, I get the following message. "sorry we cannot complete your call, you do not have an active long distance add on and this call is not covered by your plan. get an add- on by calling *611." But I asked my friend...
Moderator Team : Please clarify Moderator help wait time policy
@CS_Agent @Mary_M What is the official policy on customers sending in mutiple requests for moderator help? As community members, we were told that this just adds to the job list, but a new request will not send the ticket to the bottom of the queue...
PIN lbocked, asking for SIM and PUK
When trying to activate the newly aquired SIM card, the PIN was incorrect and now it is asking me for a PUK code, which i don't know where to find either. When calling support they ask for a 10-digit number which my account doesnt show. Any help appr...
Resolved! Data Limits?
What is the most amount of data that you have seen available? What happens when you go over your data limit? Does it just turn off? Thanks
Resolved! Can I Receive International Texts in the US
Hi Community, My plan includes ‘Unlimited International Text’ so I want to clarify if I can RECIEVE SMS text messages from a Canadian number while I am in the United States as part of my plan? Will l be charged extra for receiving these SMS text mes...
Resolved! Data no longer working - No easy way to see total usage?
Hello, I am unable to use my phone's data and have ensured that cellular data is turned on. I can browse find over WiFi. I went to the usage report and went through the terrible usage interface. Going through each data point in the last three months ...
Resolved! Paid for a 500MB Data Plan for 30 Days but NO DATA!
I got a 30-day 500MB Data plan for my dad and I found it weird that on the overview of his account, there are no add-ons or data usage information. I checked what plan it was on and it said 30-day 500MB Data, unlimited talk and text. It has come to m...
Resolved! New SIM "No Service" ~ iPhone 5S
I got a new SIM last weekend from Walmart (Pre-activated with a new number) when I insert it into an unlocked iPhone 5S it displays "No Service" in the upper left-hand corner. I already tried resetting the network settings and doing a hard reset but ...
Resolved! unable to access account
Could any mod please send me PM in regards to my account. It was set up at walmart but the rep did not provide me with further account info so i cannot access it at this time. Website says that the email that it was set up with does not exist.
