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I'm on AutoPay and my account is expired? What's happening here?

anico
Great Neighbour / Super Voisin

I received a message saying my account is suspended because the did not receive a payment.  

 

My credit card is still good.  

 

What is happening here?

1 REPLY 1

mimmo
Retired Oracle / Oracle Retraité

There was an issue with processing  the card.

 

Best bet buy a voucher from recharge.com and then activate service.  Once activated deal with cc processing.

 

Common issues are

 

Make sure:

profilecand cc address are the same

Leave out unit number

Leave last digit from postal code

 

Also delete existing card don't edit.

 

 

 

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