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Port out number to Freedom

Npm159
Great Neighbour / Super Voisin

Hi there, 

im looking to move back to Freedom and my Public Mobile plan expired exactly on the evening of when I made the switch, so I didn’t receive any of the messages to port over my account and now I’m unable to receive the additional ones since my plan is expired. How can I temporarily reactivate my service without having to pay for a full month upfront? All I need is to receive the one email and confirm that I’d like my current number ported to Freedom. 

3 REPLIES 3

Customer service hours are 9 a.m. to 10 p.m. eastern time so that could be the delay in getting a response. Best of luck.

Npm159
Great Neighbour / Super Voisin

Thanks for the help here! 

I’ve already submitted a ticket last night but haven’t heard back yet, but also sent a private message through the link you provided. 

I’m hoping they could confirm the port request on my behalf. 

eddieO
Mayor / Maire

@Npm159 To be able to port a number to another company, your existing account has to be active so I don't think you will be able to do this without paying for another month unfortunately. You can try reaching out to a support agent to see if there is something they can do but that would be your only chance.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

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