Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey all, For the last few days, people who call me go straight to voicemail. I don't get any notification or phone ringing, I just see a new voicemail. I can text fine, my bills are paid on time, data works, it's just the phone calls that don't see...
When specific people call me or I call them either I am unable to hear them or they are unable to hear me. My sister called and she said she couldn't hear it ringing but I received a call from her and picked up however, neither of us were able to hea...
Hi, A friend I referred recently signed up on a $25 plan but still hasn't received the 5GB + Free month promo. Is there a waiting period or some missing step? Any help is appreciated! Thanks
i just changed my phone iphone to samasung galaxy s4 from iphone 7.when i put my sim card i could not find any mobile networks i search automatically also i tried with rogers and telus what settings i need to do for mobile networks and internet netwo...
I can send and receive text messages from everyone but one person. They also use public mobile. Whenever I send them a text it just says "waiting for connection". My texts only send when our phones are in the same room. However, I can receive their t...
HuaweiModel: MLA-UL00AKA "G9 plus" Is this model compatible? I've searched all over the but nobody's mentioned this specific model. Wanted to ensure this is a compatible phone before I sign up for a new plan. Thanks!
Y'all I have auto pay set up on my acct but it is no fail that every month I have to go in & manually go in & do the payment even though my V/D card number is in there under autopay & has been for at least 3 months. Anybody else have this issue?
Trying to set up an account and transfer my old phone number, but the system asks for a PIN. Is it asking for the confidential PIN from the previous service provider? If so, I'm informed that one should never share the PIN with any other individual o...
I have a bunch of free add-ons that I haven't used and so am thinking about switching to a cheaper plan. Does anyone know if when I switch to a cheaper plan whether or not I will loose these add-ons?
Hello, Can someone please help in resolving a very peculiar issue I am facing with my SMS service? I am trying to reset my CIBC application password using SMS authentication, however, I am not receving the only SMS for CIBC verification codes and abl...
I have recently changed my phone number and also downgrade my plan from 25 Dollars to 15 Dollars. I did not port from another service provider just changed my number. I can't make or receive calls or texts, I did the following to solve the issue, but...
I followed the directions and registered my email address. I then activated my line the 5g bonus or free month does not show up on my account. Please help
I just realized today that Telus is STILL offering a $10 50/50 plan. see here: https://www.telus.com/en/mobility/prepaid/plans?linktype=subnav I thought they had removed it but it is now there. If that is the case, why does PM not have this anymore? ...
