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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New Freedom Plan $99/year - would be a great fit here at PM

Freedom Mobile has just released a new prepaid planUnlimited Cda wide calling, Unlimited text/MMS text - no data - $99/year prepaid. This will apparently work throughout Canada, even outside the Freedom 'Zone'. That would be a great fit for PM. Espec...

Pixel 2 MMS

Not sure if anyone else has had this issue, but when I send an MMS to friends on their end it doesn't always show up and it fails. I have turned on/off the Google messages features, but it doesn't make a difference it seems. I have checked all the AP...

Resolved! Data not used

I just added money to my account so I can add some data. I added today’s I wanted n then shortly after I got a message saying I used 75% of my data. I did not use it yet.

Resolved! Texts not recieving

I can send texts, my account is paid. I am getting screenshots from friends of my texts incoming, but there texts back are not coming through. Help????

Resolved! Re: Not able to receive text messages from Rogers customers

@chillpills Good to know!I'm tagging the @CS_Agent so they can see this is becoming a real issue for users.In the meantime, I'm using Whats App without any issues! So, I recommend that. However, some of my contacts refuse to use Whats App (dont even ...

Resolved! Plan expired

I just checked my account and found my plan expired. I am on automatic payments.

Cheaper Samsung Galaxy phones

I am in need of a new phone (currently using a borrowed one) and am wondering what people think of the cheaper Samsung Galaxy models? They seem pretty inexpensive but I wonder if you get what you pay for...?

Resolved! Community Rewards - badges

I am fairy new to PM. Can someone tell me how many posts / replies they made in the forums before they were able to even get the $1 off reward? Just so I have a sense of what amount of participation is required.. thanks!

Resolved! Community rewards

Hi,I'm trying to figure out what ranking I need to start earning rewards from commnity. Can someone please help?Thanks!

Resolved! Referral code

Hi,So when I signed up, I got excited and forgot to put in the referral code. Can I stillput in my friends' code?Thanks!

Resolved! No Data

I have 8.5 GB of data and Public Mobile tells me I went over my data but why did you not slow it down instead of leaving me without for 2 weeks. This is very frustrating. I left wind mobile to come to you and I have never been without data until now....

Please enable wifi calling

Ok I complained to public Mobile and Telus last summer to enable wifi calling and posted it and no one cares. Except now we have an emergency! I commented in Courtney bc I had no reception and now I cannot even call my mom in the middle of East Vanco...

Not able to receive text messages from Rogers customers

Hello, I have been having trouble receiving messages from Rogers customers today. Seems like they are able to receive my texts but I don't get any replies despite the fact that it shows on their end that the message has been delivered - WEIRD! I have...

Resolved! Trying to Activate a new sim card

I bought a Public Mobile Sim card at Walmart today. I am trying to activate it now. In step 1 of the Public Mobile Online Activation, I always get the message Invalid Sim. My 19 number digit on the back of the sim card is entered correctly. Any sugge...

Re: Number transfer in Self-Serve impacted by ongoing maintenance

I am a new customer and confused.I tried to transfer my old # to my new account about 2 weeks ago on the 4th? and noticed I could not text or receive texts from my spouse, but I can call him! All other contacts seem fine! Then I learned last week tha...

Payment

Why is ny balance showing as $0 when I have made a payment of $40??

Resolved! Data Speeds

Hello, Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website. Thanks!

Online vouchers - no service fee

https://www.ding.com/ says they are waiving service fees for vouchers to help out. PayPal is accepted.

Resolved! Is it common to get the v2 message when making a call?

A number of times lately I make a call and get the v2 message saying lines are currently busy and to try again lately. I haven't experienced this in the previous couple of months and was wondering if this is a "Public Mobile service" issue or just th...

Resolved! Receiving calls from Mexico

I understand my $25 pre-paid account does not allow for overseas calling without an add-on but I was of the belief that callers from Mexico, the US or other countries could call me directly with no additional charge.That has not been the case recentl...

Resolved! New Customer Promotions... March 2020

I have been waiting for the next New Customer Promo for quite awhile now. I have three people in the wings about ready to make the move. But... no sign of a new Promo on the horizon though I know, it could happen tomorrow morning... I guess I am thin...

Resolved! Sorry, you have been locked out.....

The underlying issue is that I need to update my credit card info for payment. I cannot log in; I go through the "reset pw" dialogue, but it just puts up a message saying "Sorry you've been locked out. Please contact Public Mobile for help".

Resolved! Purchased Sim through public mobile(2017).Did not go through with activating then.Can I activate now

Subject says it all Purchased sim online through public mobile directly in 2017 but did not go through with porting number to public mobile then. Wanting to switch to public mobile now - found the sim fully sealed in envelope- would it still work if ...

My account was suspended due to no funds. I am on auto play what happened

HELP

Resolved! How do I get to talk to someone ??

Resolved! Redmi 6

Hi so a family member of mine bought a redmi 6 from India some time ago. It's only sold in India. It is compatible with all the 4G and 3G public bands(frequency). However, previously a similar phone bought from India did not work with a canadian sim ...

Resolved! Not receiving texts since last night.

Noticed I'm not receiving texts since last night. I can send texts and call, and data works fine. My plan has unlimited text, and is active. My phone has been working fine (Nokia 7.2) since I got it in January. I'm using Textra, and it's my default S...

Resolved! how do I get a cell phone number?

Resolved! I cannot port my TELUS number the link says to contact a moderator

Moved by SD08 from Lounge to Getting Started.

Resolved! Auto Renew Failed

Has anyone had this issue before? There was more than enough money in the account to cover the cost, but the auto renew failed and my account was suspended? Normally I get a text reminder, than a confirmation, but I didn't get either.

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