- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2021 09:34 PM - edited 01-06-2022 01:59 AM
I can’t remember my password to log in to my account to add funds
Solved! Go to Solution.
- Labels:
-
Payment
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2021 11:10 PM
If you buy top up voucher and dial 611 phone your Public phone you don't need any password or pin code.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2021 09:47 PM
@Kwoodman wrote:I can’t remember my password to log in to my account to add funds
If you have a registered payment card then you can use the 611 service. You would need your 4 digit PIN.
You can also use the 611 service with vouchers. You can buy vouchers in many stores and a couple places online.
You can also pay using the Instant Top-Up method in some stores.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2021 09:40 PM - edited 02-02-2021 02:47 PM
@Kwoodman wrote:I can’t remember my password to log in to my account to add funds
@Kwoodman Did you try password reset link first? If that didn't work then click the chatbot bubble bottom right to submit a ticket to moderators, or alternatively click the envelope icon top right next to your avatar and send a private message to Moderator_Team for a password reset. This reset email arrives within minutes so make sure to check your email/inbox regularly including junk folder as it as two hour expiry window for use.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-01-2021 09:39 PM - edited 02-01-2021 09:43 PM
Hi @Kwoodman
Use "Forgot your Password?" option below the Log In button.
(EDIT: You may be able to be set up the "Remember Me" feature such that you need not remember your password next time. Your choice.)