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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

no service

Have put in sim card but "no service" is displayed beside 3 bar connection. Phone does not work at this point. Solutions????

Confused about Phone Compatibility: New Member

Hi, I'd like to be a customer, but I'm confused about whether or not my iPhone 4s is compatible with the service. I tried using the phone compatibility function online. I don't understand it so I'm hoping for a direct answer to my question. Here are...

Resolved! Can't send/receive texts

Yesterday I activated my Sim card, but I have only been able to text a few people. Others are not receiving my texts nor am I am ro receive texts from them.

missing loyalty reward

I have been with PM for over a year now. Where is my loyalty reward? Do I have to ask for it? I just assumed after a year, it would automatically be applied, please and thank you

Resolved! confused on cost break down ... new member

I just joined Public Mobile and need clarification on how to read the cost breakdown. Does the below mean my next bill will be $11+tax ? When I joined I paid my first month $15+tax. I signed up for autopay, so I assume the first discount of $2 is t...

Resolved! Missing Black Friday and Other Reward Credits?

I just got Public Mobile on November 30th. I chose the $35 plan for both my wife and I. Despite being eligible for the extra free 5GB Black Friday special, and being referred by my friend (a $10 credit?) and referring my wife (some sort of reward?), ...

Cancelled service with public

How could I cancelled public service with no online account and lost my SIM card

Resolved! Service suspended won't give option to pay

I'm helping a friend with their account. She forgot to change her card on her account after some fraudulent activity and auto pay failed. She has added the new card but it will not give an option to pay. When selecting all options: pay amount due, pa...

Resolved! text msgs not sending / Emergency calls only

Got a SIM card and phone number last Saturday...been texting fine all week and this morning. This afternoon texts not sending, and says "emergency call only" where previosly said "public mobile" thought all bars are there for network. Acct is all p...

Refer reward

I refer a friend to public mobile today. I do not see my $20 credit on my account. Please let me know when I will recieve my credit.

Cant change my number or port it

Keeps giving me error. I can call from it but cant text nothing? How come

Locked out of Account

I thought I knew my password, but it isn't working so I went to forgot password and had a link sent to my email. Now, I recieve the email about 40 min after the request was sent and when I clicked on the link in the email to reset my password. It say...

Can your rewards surpass your plan, and if so, do u get payed? lol

Can't receive calls

So, I just got my plan activated in store about 7-8 hours ago. I tried turning off the phone and removing the sim card and putting it back and it wouldn't work. I can do everything except receive calls. When I tried to submit a ticket, there was a pa...

Resolved! Community account

Hi,I signed up for public mobile and community with the same email address however one I used a capital L and the other auto populated with a lower case L and I didn't notice it until now. Will this still link to my public mobile account if I earn an...

Porting from BELL and unlock code

I just created my account and activated my SIM card. when is the unlock code required when porting from BELL?

Black Friday deal

Going through registration and there is no option for the BLK FRI sale , wont let me advance unless i pick a plan ( no option for blk fri), any help tx

5g bonus

When should I see the extra 5G from the Black Friday sale? Do weekends count as a day?

Resolved! How to Check if Community Account is Linked

I want to know if my community account and self-serve account are properly connected so I will receive my community reward. The emails are the same, however I made the community account first. Thanks,Ed

Unlimited pictures/ text messages $15 plan

Hi, Set up with public mobile yesterday. $15 plan option. According to the brochure at Walmart where I signed up, it was to include UNLIMITED text/ picture messaging. I can't text or send picture messages unless my data is turned on my phone. It is t...

Resolved! Transferring Number

How long does it take for a Telus phone number to transfer to Public Mobile? I just filled out the transfer details and it said successfully completed. Thanks,Ed

Sim card invalid :/

Got to the point of choosing a phone number , hit the back key by mistake now sim is inactive wont let me do setup, Help pls was hoping to get in on BF deal

Ported my number to Roger's and now I can't login to my account

I reportedly number to Roger's, not I can't login to my acct to change my number. I want my son to continue to use my plan. Anyone have experience with those?

Activation

I'm looking to switch to PM and avail of the black friday deal. Problem is I can't find anywhere locally to purchase the sim card (newfoundland). And to order online I won't receive the card prior to Dec.2 when the offer ends. Is there anyway to orde...

Not get one month free bill promotion

My name is xxxxxxxxx and my phone number is xxxxxxxxxxx.I ported in my number to Public Mobile on Oct 26, 2019 I was supposed to get secon month free. My phone line is suspended due to non-payment. But the Nov 2019 bill is free. Kindly resolve this i...

Black Friday

I signed up today in store. At home I set up my self serve account and see the black Friday promotion. How to I go about getting this? ThanksGet one month free & a free 5GB data Add-On* when you activate online or in-store.

Resolved! Choosing Phone Number

Hey I live in Ottawa, which area do I choose? I found OttawaHull, not sure if that's the right one. I will be transferring my number from Telus anyways, but I wish to pick the most accurate temporary number for now. Thanks,Ed

Where is my $10 credit (not there after 2 weeks)

Hello. I signed up between the promo (Nov 15 - Nov 29), yet still have yet to see my credit of $10 to my account (signed up on Nov 17, it's now Nov 30). Details of the promo below as per Public."Effective November 15 2019 until November 24 2019 at ...

The Mobile Shop in the Superstore

Great service at The Mobile Shop in the Superstore on Innes! Waited in line for 10 minutes then asked for the Public Mobile sim, told the employee about the Black Friday deal and he just handed me the sim for free and I left. Super easy, much faster ...

Resolved! Porting Number

Hello,Someone from public mobile called me today saying there was an issue porting my old number over and asked me for my old phone's IMEI. However I couldn't get it for them (away from home at the time) so she told me to post here. Can someone reach...