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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 65281 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69922 Views
  • 180 replies
  • 32 Bravos

Resolved! Account trouble

Good dayI have 2 phone numbers for kids and would like to  know if its possible to see both "accounts" in the same spot.  The portal won't let me use the same email address to register for both, error that the email is already in use.ThanksJ

jamiearis by • Great Neighbour / Super Voisin
  • 1241 Views
  • 4 replies
  • 1 Bravos

Black Friday savings - you’ll get $5 off every month for 6 month

Hello Public community, I am a new user. I activated my service today and selected the $35 plan. According to the Black Friday saving, I should get $5 off for the first 6 months, but I cannot see that promotion applied to my account. Can you help? I ...

ScubaAlex by • Great Neighbour / Super Voisin
  • 708 Views
  • 2 replies
  • 1 Bravos

Change my number??

Change my phone number to where I live. VANCOUVER BC. The sales lady gave me a long distance number when she signed me up Oct. 28/20. I noticed it the day after and have been trying to get it changed cause I am getting charged long distance. UNFAIR!!...

J21 by • Great Neighbour / Super Voisin
  • 882 Views
  • 3 replies
  • 0 Bravos

mobile network not available

getting a "Mobile network not available" message when trying to make a call.  Incoming goes right to VM.  Texting in/out is fine.  Was working fine yesterday. My account has a credit balance. any suggestions?

how to change emial adress

hi please can anyone can tell me how I can change my email address..... I couldn't find the option to change the email address. 

harleen by • Good Citizen / Bon Citoyen
  • 1081 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation new to Canada

Hi PM,I bought a SIM with an Australian debit card, now that nor my Credit card will not get me activated,./I've wasted huge hours on this network, does anyone have a solution or a different company? 

agriffiths by • Great Neighbour / Super Voisin
  • 1616 Views
  • 5 replies
  • 0 Bravos

Resolved! I need a moderator/arbitrator I am being extra billed

I have been extra billed 53.76 on November 15, I was also extra billed the same charge Sept. 16 and Oct 16.  I need to chat with someone about this. I have contacted a moderator about this in the past but have not received assistance or even a reply ...

Aggie456 by • Great Neighbour / Super Voisin
  • 1243 Views
  • 4 replies
  • 1 Bravos

Resolved! Change payment for autopay!

I think there is a problem with the system. It won't let me change my payment for auto pay! Can I get connect with an operator?

MeganAsefaw by • Great Neighbour / Super Voisin
  • 1228 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan change - will it impact the existing addons ?

Planning to change  my current plan to lower plan ie. $25 to $15 plan. If I do plan change, will it  affect the existing free addons also (talk and data)?i.e  The all the addons will be available even if we change any plan? Please let me know .Thanks...

rasu20 by • Great Neighbour / Super Voisin
  • 2028 Views
  • 7 replies
  • 0 Bravos

Order of usage for add-ons

I thought I would post this as a more of FYI as I remember a lot of users ask in what order their add-ons will be used.  So I made an international call this morning and then I logged into my self serve account to see where the mins would be deducted...

dabr by • Mayor / Maire
  • 3217 Views
  • 17 replies
  • 2 Bravos

Resolved! Monthly Reward - when will we know

around when will we know how well we did on the previous month?  (haha.. they do it by monthly instead of every 30 days, right?  LoL)

hTideGnow by • Mayor / Maire
  • 744 Views
  • 3 replies
  • 0 Bravos

Cell phone booster/repeater questions

Looking at a booster for band 5 850mhz. Will this work for phone calls and text? I think for data you need a different band correct? Thanks

ccdevmike by • Great Citizen / Super Citoyen
  • 3160 Views
  • 14 replies
  • 2 Bravos

I can not receive 33333 text

My problem is that I can not receive text from Translik  Bus company service to know the bus route. Is there a extra charge  for me to receive a message from 33333 or a problem with my device?

marcylimon by • Great Neighbour / Super Voisin
  • 1338 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail

Not sure this is the correct forum, but here’s my issue. Messages from voicemail take over a day to show up. Here’s an example: someone called me at 5:30 PM on December 1. I wasn’t able to get to the phone in time, but I heard them leave a message. T...

Werekenn by • Great Neighbour / Super Voisin
  • 1690 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to use 500min INTL Long Distance

I'm trying to make an international call from Canada to Kuwait and I have a 500min INTL Long Distance add-on in my account. I'm sure I used the right international prefix. But when I try to make the call it says that I don't have talk. Doesn't 500min...

abmfocus4 by • Great Neighbour / Super Voisin
  • 1962 Views
  • 6 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Thanks you even though I can’t see it active it’s not the worst of my concerns right now. I’m stuck in a gas station in whistler using their wifi cause I have no data 3G it expired BUT I have $50 in my account and I can’t use it !!  I don’t know why ...

Sampatterson by • Good Citizen / Bon Citoyen
  • 1731 Views
  • 5 replies
  • 0 Bravos
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