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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 70684 Views
  • 179 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 73723 Views
  • 180 replies
  • 32 Bravos

Resolved! Billing

I have funds in my account, enough to pay for the next 3 month billing.  Will PM take those funds to pay the bill or will they try to remove it from my credit card?

baldy1 by • Good Citizen / Bon Citoyen
  • 999 Views
  • 3 replies
  • 0 Bravos

Resolved! Incorrect province when choosing plan

Hi all,I just activated my sim card this morning. When choosing plan, I did not change the province to Quebec (where I currently live) so the plan is $25/month instead of $23. What should I do now

bkuyen by • Great Neighbour / Super Voisin
  • 1564 Views
  • 7 replies
  • 0 Bravos

Resolved! Renewal problem

I changed my plan on renewal, made payment, but my service is still suspended. How do I resolve this? Please help. 

hmungondori by • Great Neighbour / Super Voisin
  • 2252 Views
  • 9 replies
  • 0 Bravos

Resolved! Paying online

Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to

Lms1967 by • Good Citizen / Bon Citoyen
  • 2204 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot pin, email, and password

I had auto pay for my public mobile bill it automatically charged my credit card my credit card was stolen so i had to get new one with new number so the bill wasnt paid but I forgot my pin, email and password for my account with the bill what do I d...

Nkendell by • Great Neighbour / Super Voisin
  • 1858 Views
  • 4 replies
  • 0 Bravos

Calls from india

Hi,  I am going to India for few months. I want to keep my phone number and still make and receive calls to/from canada. Please suggest any addon available. Thanks

Jasgrewal by • Good Citizen / Bon Citoyen
  • 1489 Views
  • 5 replies
  • 2 Bravos

Resolved! Referral not credited?

My wife needed a new provider so I bought her a public mobile sim and she set up an account with my referral code yesterday but I just realized now that I didn’t receive a notification that a new referral was added nor if I check my account did it ch...

Pmcchesney by • Great Neighbour / Super Voisin
  • 1700 Views
  • 5 replies
  • 0 Bravos

Phone not ringing going straight to voicemail

When receiving calls my public mobile phone will not ring but go directly to voicemail.This is a new issue and is not super consistent as about 1/5 of calls actually go through. After looking on the community discussion boards I found that you need t...

calebdueck by • Great Neighbour / Super Voisin
  • 3190 Views
  • 11 replies
  • 1 Bravos

Activation error

I have already filled out the first step LET'S GET STARTED. And then the second step PHONE NUMBER ，I typed the previous account number and it said 404 ERROR and the website is down. I just updated refreshed and went back the first step. It says INVAL...

Mindy208 by • Great Citizen / Super Citoyen
  • 1716 Views
  • 8 replies
  • 0 Bravos

Resolved! One Month Free and 5 Gig Question

I've read through the forum regarding the promotion and understand it can take up to 30 days for the bonus to be applied. I registered my e-mail multiple times for the promo but never received an e-mail for signing up. I then registered my new sim ca...

goatowlpig by • Good Citizen / Bon Citoyen
  • 1422 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card not delivered

How can I know when I’d be receiving SIM card? I’ve ordered it a week ago and not a single sign or email to confirm! 

Tarekalshawa by • Great Neighbour / Super Voisin
  • 1315 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

I'm trying to pay my balance on my account and I can't get into my account. It says my email doesn't work even though I'm receiving emails from them. I tried to call *611 but I can't remember  my pin. 

Stefsugar12 by • Great Neighbour / Super Voisin
  • 1035 Views
  • 3 replies
  • 0 Bravos

Resolved! Problem with outgoing long-distance calls

When I make a long-distance call to a number in ON, they cannot hear me.If I receive an incoming call from that same number in ON, the call works, that is, we are able to hear each other.If I make a long-distance call to a different number in ON, the...

NoelG by • Great Neighbour / Super Voisin
  • 1266 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto Pay

How do I change the expiry date for my credit card on auto pay? 

4kkarlii by • Great Neighbour / Super Voisin
  • 1418 Views
  • 4 replies
  • 0 Bravos

Resolved! Keeping same American number

Hi,I recently moved from America to Canada. I have had an At&t number for a while and would love to keep the same number. Since the two countries have the same extension, would it be possible to keep the same American number I have if I transition to...

seanmj98 by • Great Neighbour / Super Voisin
  • 4141 Views
  • 9 replies
  • 1 Bravos

Resolved! T911

How do I activate T911 (Text 911 service)?The help articles are all old af, and the link it says to follow to contact support to set it up just goes to the public mobile homepage. This is a huge issue, as this limits the accessibility to emergency se...

challa by • Good Citizen / Bon Citoyen
  • 3123 Views
  • 8 replies
  • 0 Bravos

Billing

Morning I paid my bill on the 15 of January, my bill was due today. Now I have no phone service today ?? Not sure what is happening 

1985shane1985 by • Great Neighbour / Super Voisin
  • 1970 Views
  • 7 replies
  • 0 Bravos

Resolved! Extra Payment

On Jan 21/21 two payments were made on my account but showing as due Feb/21 rather than Mar/21. Please confirm that my account is paid for 2 months or explain how to reverse the extra payment of $15. 

ECorey1 by • Great Neighbour / Super Voisin
  • 1176 Views
  • 3 replies
  • 0 Bravos
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