Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Saying I used 75% of my data.

I just renewed my plan, and I got a text saying I used 75% of my data.

Resolved! Are the phones sold on Public Mobile's website unlocked?

Hi, I would like to know if the used phones from PM's website are unlocked? Thanks.

Apple iPhone set up for Text Messaging Forwarding

I have this option to set up Green Bubble texts to/from my iPhone SE (1st gen) to also allow use on my iPad, MacBook, and iMac. Today I received a text from 5129 and of course I first looked at my iMac vs finding my dinging phone. But no show on iMac...

Re: How do Pay for my service

HiI had a cell under chatr but its too pricey so signed up yesterday to Public. The guy who set it up did not mention how I pay. He charged me for another simm card for March 20th. Also when I text my name and info does not show up. How can I fix thi...

Resolved! First month free - why was I charged?

I signed up for a promo that said my first month would be free. Now I looked at my credit card bill and it appears I was charged my full monthly price. How do I get in touch with someone to refund me my first month of charges?

Resolved! Re: Beginner’s Guide to the Community

i am just trying to find out where the SIM card i ordered a month ago is. Don't tell me it's Covid or Canada Post. i receive deliveries and mail from lots of other vendors every day. I created an account and sent a ticket two weeks ago. This is the...

Resolved! setting up self serve

I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?EPK

Resolved! Unable to complete activation

I just tried to activate my sim card and I got towards the end where I selected to transfer my current number and entered all the pertinent information. I click next and then I got a 404 page. I didn't get any email confirmation that the process we...

How do Pay for my service

How do I pay for it

over charged my account

My account payment was set for auto-payment. on Jan.15, 2021, charged my credit card $8.96, but in my account payment record is $8.00. same as on Feb.14, charged $14.56, but in my account record is $13.00. So, my account was overcharged $0.96+$1.56=$...

unable to send MMS but can receive them

Hello, I have a weird problem where I can receive MMS but I can't send MMS. I did turn on data when I was trying to send but it in "sending..." mode forever. I did configure apn setting but it still doesn't work. My phone is lg g6 if that is the prob...

Public mobile texts

Resolved! Public mobile texts

How do I unsubscribe to public mobile text messages. I don’t need to know I’ve paid my account or any other general messages that are pushed out to everyone

New SIM activation

Can I use more than one promoition code for new SIM activation?

Resolved! Can I use more than one promoition code for new SIM activation?

Hi,There are few promotion codes that I can use for new SIM activation, can I use them together or just one only?e.g. Friends' referral, Lunar new year promotion... ThanksPrissy

Activating my Online Account

Hello,I have used "deleted .. Luddite " this number which I would like to restart. would you please help me to reactivate the number again?Thank you for your help

Call Forwarding on 2021 Province-wide Plans?

If anyone reading this is operating on one of the new province wide plans available since Feb 16, 2021, I'm very curious to know if you can test call forwarding to an out of province number. I'd like to know if it consumes base plan or long-distance ...

Re: Port my number

I lost my cell phone and all my information I would like to transfer my public mobile number to another sim card I have please

Dropped SMS Messages

Resolved! Dropped SMS Messages

Has anyone had any issues over the past few days regarding failed outbound text messages? It has happened to me twice over the past two day. My phone errors stating message failed to send. After retrying, it does go through. Regards,

Disconnect service

I lost my phone and dont have a online about so how do I end my service

multiple phones

Resolved! over payment

Hi,Can someone tell me where to go to send a message in regards to an over payment of $5? Thanks!

renewing

can anyone tell me why i try to renew my plan at 6 am today and said all was due for my 40 dollar plan was 10 dollars, which i addes and 6.5 hours later and i still have no service at all

you don't have an active long distance add-on

My plan includes unlimited Canada wide calling, and I've never had problems making calls anywhere in Canada. Today, I just tried calling a US number, and got the message "you don't have an active long distance add-on". I expected that I would simply ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails