data usage

[Jenn6]

I just renewd my plan on the 12th. I just got notice that my data is 75% used. When I checked my account I should still have 2 free promo 1g that wasnt used ( hoilday promo and public moblie love back in Aug) they were both there before I renewed my plan, and not there now. I have wifi so not sure where all my data has gone

Please help

[darlicious]

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@Jenn6 wrote:

I just renewd my plan on the 12th. I just got notice that my data is 75% used. When I checked my account I should still have 2 free promo 1g that wasnt used ( hoilday promo and public moblie love back in Aug) they were both there before I renewed my plan, and not there now. I have wifi so not sure where all my data has gone

Please help

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@Jenn6  Did you add the free holiday add ons almost right away? Have you checked your detailed usage history right after you added them? Around the 4th of December? The data went a little crazy right around when the holiday gifts were given out, people on WiFi All day used up the add ons, my renewal shut down my service except the add on which was being used while I was on WiFi. If data doesnt add up on tthe 4th and 5th of this month this could be the issue...you just didn't notice til you got a warning now...because you don't use much data to begin with? Send a service ticket via Simon explaining your issue to the moderators. Go back and look if most of your usage was at that time....it will make sense and the moderators are aware of the nutty data usage.

[totalUser]

Hi @Jenn6 

Your next renewal is on 11th which is really long time.

You do have an option of renewing early, for that you will need to contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Another option is to switch to a different plan temporarily and right after doing immediate switch, make the switch to the old plan at the next renewal date.

Another option you have is to maybe wait for this weekend ( i'm really waiting for another sale) and if they offer free sim and some other bonus ( like2nd month free) refer yourself and get a temporarily sim, you will get referral bonus and another chance at 1gig free data and 400 minutes. And if you don't use it all by your renewal date you can gift it to somebody, they can take over and you will be getting $1 monthly, they will get free sim 400 mins of ld (the offer will expire on 25th) and maybe some of your unused data.

Just a thought

[totalUser]

K so it looks like the data leaked somehow.

How much data do you get monthly?

The add-ons that you had , how much was left over on each?

Go through your usage app by app and restrict them sip that it didn't happen again

Also check your settings to make priority to preserve data, never boost the weak wifi and don't provide wifi either through bluetooth or regular tethering.

I'm really sorry about it

[Jenn6]

when i check my phone it says it

[totalUser]

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@Jenn6 wrote:

i just checked it said I used 1.19gb. which is crazy..def didnt use that

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Hi @Jenn6 

Is that your phone saying or your selfserve account saying

Thanks

[Jenn6]

i just checked it said I used 1.19gb. which is crazy..def didnt use that

[totalUser]

You should also make sure that you are not boostong wifi service with your days, that setting may be in either data settings or wifi advanced settings.

Also make sure you are not providing free WiFi for your neighborhood.

Go through your data usage and see which apps use the most and restrict their background data as well, it does help. I restrict almost everything since i only jade 250. My apps are forced to wait for wifi for any kind of background maintenance, they are allowed to use data per much when i explicitly use them

[totalUser]

Also check your usage on self-servie

It did happen before that counter was not reset, if that's the case please contact moderators https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[totalUser]

Hi @Jenn6 

Chick your data usage on the phone, tweak the date to match beginning of your cycle

How much was used?

Thanks