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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Adding Funds to Account to pay for a US addon?

Going to Vegas soon and want to buy the $20 US addon. On the addon page it says to put funds in your account before you buy the addon. I made a payment of $25 and it does not show up in my account. Am I missing something. Any help would be greatl...

Resolved! Hey

I need to request to switch from public mobile to Virgin. I got my activation going in process now and I need to unlock my phone with my public mobile phone. Before my public mobile plan I did have a Telus postpaid. I would like some kind of assistan...

I've been locked out of my account

Hello, I can't seem to remember my password and when I typed the answer to my security question it's not working. I don't know how to solve it and I need to put credit on my account.

No Data for months

Hi, I hooked my sister up with Public Mobile at least four months ago and she has no data! If I look at her usage she "has" data but has never used any. She only gets text messages while out and can get imessages when on wifi. Any suggestions!? She h...

iPhone event tomorrow - who's buying the latest

With the iPhone event happening tomorrow, interested to hear if you are going to get whatever iPhone (11, 11PRO, 11MAX...11???) that will be unveil tomorrow?

International minutes add on

I bought 400 international minutes but it doesn’t let me call the number, I need to call a number in Ireland.

Activation

I was trying to activate my sim card but the site kept crashing at activation and said the page could not be found. After retrying this about 4 times the site then said that the sim card number I entered when I was putting the details in again is now...

Can I renew my plan early?

Hey just wondering if I pay for my plan early will it renew? Need data but don’t eanna buy add ons

Refer to a friend

I referred to a friend, but he didn't put my referral code and activated his sim card. How to add me as his reference now after the activation? Thanks, David

Prepaid Mastercard

Im attempting to load my account using a pre paid Mastercard vanilla and it wont accept the payment. Im 100% sure the funds are there

Can't Connect to Data

Hi there, My mom and uncle just signed up for public mobile's promo this weekend at Walmart. They both have the $25/1 GB plan and their accounts are active. However, for some reason they can only make and receive calls but can’t connect to data. Thei...

Resolved! Home Phone Number ported to PM

Anyone ported their home phone number to PM.I know it should take around 2 business days, but in reality, how much time does it took you?

Resolved! Posts count in pop-up

This appears to be capped at 2000.I was about to send a message to will13am where I hover on the username and then click Send Message in the pop-up when I noticed a nice round number and thought to say something about it. So I went back and thought w...

Promotion 0 dollars for next month

I activated my plan and I was told will get next month for 0 dollars. However when I login my services it saying next month 57 dollars anyone know what I can do ?

Resolved! Trx of number

How long does it usualky take for Mod to respond to trx of number request

Resolved! Double Payment / Auto Renewal

Hi there, I am set up for autorenewal for my plan, however on Saturday, Sept 7th, when my plan was supposed to be automatically renewed, it was not and I was stuck without any data/service. I called *611, paid through the phone line with the credit ...

Need invoice for my add-on package

Hi, I need an invoice for my add-on package that i just purchased. I need to claim it from my company. please help urgently for this.

Voicemail alert stopped working

My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones. Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra). Recently though neither ...

Resolved! Can't call or SMS a specific number

For some reason when I call my sister (who is with Rogers) my calls go directly to VM and my texts aren't recieved. She doesn't seem to have a problem calling or texting me. I'm also sure she isn't just ignoring me since we tried while in the same ro...

Can more then one person, us your code, to receive the 10.00 off?

Missed Deal & data not working.

We had Hurricane Dorian hit us on Saturday and just now, Monday morning, we are getting internet service back. I am frustrated to say that data did not work even 3/4 of the time, even long after the storm was gone, and still not working this morning...

Resolved! Problem changing plan

Hi. I attempted to change my plan to the $25/mo today from the $40/mo plan. However, only $10 was charged to my account (there is still $16 in my account) My account is actually showing my current plan is the $25/mo plan, but that my next payment due...

No service even though I have paid for it via automatic top up.

@CS_Agent My credit card was charged for automatic top-up on Friday.The balance then disappears, but there is no indication of an debit charges for my service.My phone has not worked since then and I'm not sure what I need to do to reactivate my serv...

Need to know if i can get back into a deactivated account

I had an account from a couple years ago that I had to leave because of billing issues that couldn't be fixed, when signing on with chrome it still has my old log in credentials and i wondered if i can log in, pay the regular bill for the plan i had ...

Universal Network-Level Call Blocking (UNCB)

https://www.luckymobile.ca/support/phone/universal-network-level-call-blocking Lucky Mobile proudly advertises this fancy new thingy. It's basically a passive security feature, kinda like a phone number version of an adblocker, it detects and blackli...

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