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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Porting a number

Why can I not port a number from koodo prepaid service?

Resolved! $10 off $40 plan

HelloOn the description of the plan it says that we can get $10 off the $40 plan for the first 6 months. I have already started my plan in a store. I was wondering has this $10 already been taken off, so it would have been a $50 plan. Or does this pl...

My SIN card is locked

My SIN card is locked asking for PUK code

Resolved! Invalid voicemail mmi code

Just got my public mobile account with area code (672) in Vancouver. I tried to get into voicemail when holding 1 from dial but it shows wrong voicemail mmi code. Went into the settings, and there is no number stored for voicemail. What is the correc...

Resolved! Best Plan

I have an unlocked iPhone, and an unlocked iPad. I am wondering what would be the best plan to get. I wish to have the same phone number on both devices, but wish to have call / receive on both devices, and 4.5 GB download on each device.

Resolved! $5.00 Canada Wide Long Distance Add On

I've purchased this add on. If my monthly minutes run out, will I still be abe to make and receive local calls using this add on?

Resolved! PM Plans with Messaging

What PM Plans have messaging? Does 35$ and 40$ plnas have messaging?

Resolved! Unable to register CC for AutoPay

I want to change my current CC that is registered for AutoPay - its from BMO. I want to use a new one fro CapitolOne. When attempt to register, there is a error message that yhe new CC was not authorised and I should contact my CC issuer. I did th...

Resolved! Can't use SIM card on an unlocked phone

Hi, there, I have just bought a sim card, and was able to use on an unlocked moto G phone. Then I got another unlocked moto E4, but when I put the SIM card inside, it doesn't recognize the SIM card. Is that because the SIM card is locked with the mot...

Promo Code - PMLOVE2019 - New Activations of $25 or Greater Plans

This code is valid for new activations and expires on the 30th of November and gives you a one time add-on of 2GB data. EDIT: I received it on Twitter for using their hashtag.

Resolved! Wrong charge on bill

I have been charged by public mobile twice on my credit card for two charges I'm not familiar with. how can I find out about or dispute those charges?

Resolved! AutoPay didn't happen, No service

Hello, My payment due date was on Nov 17th but it is now Nov 19th and AutoPay still has not charged me and says plan expired and I am left with no service. I checked my credit card and there is no issue there. My last payment was in Oct 19th. How sho...

Resolved! Why am I getting calls for people who had this number previously?

Why am I getting calls for people who had this number previously?many nusiance and annoying calls

Resolved! International text

HiMy plan contains International Text. But when I want to text someone out of Canada, it fails.Do you have any ideas what I can do?In addition, my plan contains Natiowide Talk, does it mean that I cannot receive a call from out of Canada?

Resolved! Customer Service

I'm looking to join Public Mobile using my current phone number? Can you please advise on the steps required to join. I would really appreciate a phone number?

Resolved! LoginUnsuccessfulUser_LoginDisabled

Ou of country and did not pay for few months and now account is suspended .... LoginUnsuccessfulUser_LoginDisabled...... how to get it fixed

Resolved! Unlocked LG V20 LS997 (Sprint model): "Service Desactivated"/"No service" error

Hi there Public Mobile community. I have a phone I love a lot, but a few days ago, its network capabilities stopped working for an unknown reason and I've been since trying to find a fix with no avail. Here are some details about my phone:Model: LG V...

Resolved! Autopay

I want to know how to activate auto-pay?

Resolved! Change my plan

HelloMy name is Matheus. My public mobile phone number is 289-xxx-xxxx, and I would like to change my plan from the $10 to the $25 on my next due date (Nov 21). I have enough funds in my account to do so and I have already selected the preferred opti...

Resolved! Phone Number

I picked the number I wanted, hit submit, but there was a glitch before the number was submitted. I found it ,again, again did not submit. Can someone please help me get this number? I have tried chat, email, even found it again but I have been unsuc...

Resolved! Can I reuse an old sim card that was previously activated and ported out?

Can I reuse an old sim card that was previously activated and ported out?

Help me remove my card history

I got a new credit card with the same number but didn't update my card information on Public Mobile. My last payment was likely declined. Now I am trying to update my card information but it will not let me: Unable to Process TransactionSorry, your c...

Resolved! Can I suspend a plan without payment?

Currently on the $10/month plan. If I stopped making payments for a month or 2, would my plan still be there? I temporarily need to get a data plan, but do not want to lose this $10 plan cause it has been discontinued. Any suggestions plz?

duplicate charge on my credit card

Hi, I got duplicate charge every month now, sept , Oct. and now Nov, i tried to follow instruction to open a ticket, but seems your website has problem. pls give me instruction. thank you !

Pin issue

Hi there my name is Aadish Sharma and I am a customer of Public Mobile..my question is that I did not setup a 4 digit pin so why do I get asked to enter my 4 digit pin whenever i call my network provider?

Resolved! Sim Card

I'm looking at getting a newer phone in the near future. I will need a Nano Sim card to replace my Micro Sim one .How do I do this as well as make sure my number doesn't change? Is there a cost associated as well even though I'm a PM customer? Thanks...

Number changed but want to get back to the previous number

Hello I had tried to select the number change menu and tried to see numbers but submitted.Is there any way to get back to the previous number again?

Porting my number from Lucky Mobile to Public Mobile

Hi, May i know how long does it take to port my number from Lucky Mobile to Public Mobile? My Lucky Mobile was a Pre-Paid plan. Thanks!

Resolved! Credits not applied

Credits not applied on Oct 24 2019 Auto pay. $134 taken out instead of the regular $120

Paying by credit card when out of the country

My friend, a Canadian widow, resides in Barbados. She has a cellphone with Public Mobile for when she visits family in Canada. She has a phone number she likes and wants to keep. To retain the number, she would like to keep paying for the service. Sh...

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