Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@Moderator_Team I recently had a US roaming package and now that it has ended I can am no longer getting any text messages. After searching I found thishttps://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Not-Receiving-Text-Messages/m-p/21350...
Can someone help me with getting my account unlocked for self serve so I can reset my password? I need to change my credit card info so I can renew my plan asap. Thanks @Moderator_Team Please help reset password unlock and reset password as I need my...
Hi there, I just recently joined PM and the very first problem that I am facing is the lack of support. I can not port my number from Koodo prepaid and it has been almost 24 hours since I have messsaged the moderators. Can anybody help? Update: My is...
Hi, I understand we can turn off autopay to pause the plan for up to 90 days. But does that only apply to charging the credit card or the available funds as well? I have enough available funds to cover the next month. How do I pause my plan? If I sto...
Hi Guys, So I signed up today for the $40 plan. Very excited to join this community. The agent at Walmart just skipped through a number of steps in my registration and didn't select autopay, hence charging me $40 instead of $38. I realize this is ...
I just got my first referral and the amount is $12 or $12.17 per year? Autopay - 30 daysHelping others - 30 daysLoyalty pays - 30 daysRefer a friend - Monthly I think someone made an error on the home page?
I've been a user now for over two year and have had excellent service until today. A couple of day ago I got a test message saying my payment was due on Aug 2 but if you are on auto pay you can ignore this message. I am on auto pay and have never had...
Test.
I ported my number from Fido when I activate the phone line. I am able to make call with my old number. But when people call me, they get a message saying that the phone number is not available. When I call Fido about canceling my old account, they s...
I have heard abut public mobile from my friend who was looking for a more convenient carrier. She did not like the idea of pre-paid and the fact that there is no phone support. But, in terms of my experience I am surprised how stores do not know abou...
Hello, I purchased an add-on of US roaming data (1GB for 20$), but now my account says it has a 20$ balance, and the addon is not visible in my Plan and Add-ons > My Add-ons > Current Add-Ons (is empty). Do I have to try again? I do not want the add...
I am in Canada but am travelling to the US on September 9th. My plan renews Sept 3. Can I add the add on (for US data) right before I leave or do I have to do it before my plan renews? Thank you!
I need to update my billing info but selfserve locked me out. I haven't recently changed my password, so I'm not sure what's up with that. I sent a PM to the mods to get help and am posting here as well, in case it helps. Why can't I just use 'rese...
Hi Folks, My frustration continues to moount. No one else from the @CS_Agent is picking up my request except for Abdallah who doesn't know what the F@ck he's doing. Here's his most recent response and my reply just now. Can anyone please help me? ...
I renewed my plan on July 31st and selected the option to have it renew immediately instead of waiting until the last day of my previous 3 month plan (which would have been August 2). I did try turning off and on my phone but this did not work. Need...
My friend just have new phone number from chatr 437-223-****. When I call him. It say that is long district .I need to add on . But his phone number is toronto number. My number is toronto number too. We just have different company. Why I can not cal...
tried too many times and locked me outi need to chnage my plan asap i left message with moderator team but havent heard yet
How to report Public Mobile company for giving users hard time and making their money stuck? Basically, they disable cell phone's service and charge them.
Moderators haven't replied since July 31, 2018, which show their professionalism. In return, they can't expect professionalism as well. I haven't been able to use my phone number since then. I was on AutoPay for a 90-day plan. My credit card was alre...
Moderators haven't replied since July 31, 2018, which show their professionalism. In return, they can't expect professionalism as well. I haven't been able to use my phone number since then. I was on AutoPay for a 90-day plan. My credit card was alre...
pourquoi ca prend tellement du temps pour avoir une répons, si on ecri une message publique on resoiv un message de ecri en privé, mais en privé ca repond pas ou message.Je suis desu depuie 3 jouree j'ecrie mon message plusior fopi et pas des repons...
I ordered a SIM card on line July 17 2018 and still haven't received it. My bank account shows that payment was successful.
It’s been a day for me and I still haven’t gotten any response from a moderator I’m not sure how long they usually take to respond back.
I bought a phone, SIM card and everything was set up at the store, couple hours later before I had the chance to set up my account I lost the SIM card, when I went to the store they let me buy a new SIM and told me to create an account and just go in...
Hi, I've paid for the $20 USA roaming combo plan (unlimited calling, unlimited texting, and 250 mb of data) this morning and confirmed that it has been added to my account. Data is working. Calling, SMS, MMS are not working. I've turned off phone, ta...
New activation and trying to port my number. I've sent a msg to mod team but haven't heard anything. Anyway to check on the status?
Help please. Bought a data add on July 22. I can see it in my transaction history but it never activated. Did the 2 steps. I can see the payment and the Data add on as 2 transactions.Still no data.
Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.
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