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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

10-Day Add On Doesn't Work on 10th Day

I purchased a 10 day US Talk Add On and 10 Day 1 GB US Data Add on on January 29th. On February 7th (the 10th day) neither service worked, there was no more tracking of my data usage on my account page, but on the add ons page it still said both serv...

Resolved! Auto Payment Miissed

Could someone from the @Moderator_Team please contact me as my auto payment was missed but I cannot make the payment or reset the auto payment as it shows no balance to cover. I have verified the credit card has room and is working I just don't want ...

forgot password, will not reset

Just looking to get into my self serve. Cannot reset my passwordcorey burns+++++++r blvd519 +++++++++++@gmail.com also, I recently lost my phone...and I just ordered a new sim card. Can I puyt that in the new phone I got, then log into my account i...

Resolved! Missed an auto pay payment...

Hey, @Moderator_Team, looking for some assistance please! I didn't have enough room in my credit card when my auto pay came out (although my payment went through the same say, of course...) I've been trying to make a payment through self serve, my ...

Unlock Phone

I thought my phone was already unlocked, but I’ve inserted an international SIM card in and it won’t work. Can you please confirm if my phone is unlocked, and if not, unlock it as soon as possible? I’m going travelling today. The phone model is an...

Re: Network locked SIM card inserted

Resolved! how do I stop calls to unknown number to me that is originating from my phone?!

@Moderator_Team My usage says that I am making calls to 9025804001 but there is no way that I am making these calls? Is this a scam or just lax security with Public Mobile?

Cannot Make Payment

Hi there, I'm trying to make my monthly payment but am unable to do so (my montly service expires tomorrow). Each time I attempt to make a payment, I receive a message saying that I have enough balance. However, my current balance is $0.00. Any advic...

Can't receive texts or phone calls from someone outside of Public Mobile network

I switched to PM 24 hours ago and am unable to receive texts or phone calls from people not with PM. I unlocked my Samsung Galaxy S6, signed up with PM, and ported my number from Rogers all within an hour last night. I have done the APN setup, restar...

Unable to recieve calls

Just tranfered over to public mobile all is working accept recieving phone calls. Calling out and texting work fine. Can anyone help with this issue?

Altering Plan Contents

Hi Everyone, I signed up with Public Mobile a couple of days ago and when building my plan forgot to enable texting. I went to my self serve site to add it and to my surprise it actually dropped the price thanks to feature bundling. Unfortunately, it...

Re: Transferring your number to Public Mobile

Yes, i am currently with Koodo and would like to switch back to Public Mobile.It seems a bit complicated based on what I saw on the site and just wanted to get some guidance in terms of the steps & how I would make my monthly payments

Password reset

Hi, I need a moderators help. I am locked out of my account after getting my security question wrong. I just need a moderator or someone to send me an email so I can reset my password. I need to change my credit card information for my autopay. Ne...

Higher data plans?

Would public mobile ever offer more than 5GB of data? I would gladly pay $10-15 more for 8-10 GB of data if it were offered. Recently switched from freedom due to an outage on their end but I’m finding the constant checking on my data usage a little ...

Phone number porting error

Im client for about a year but i think my phone number porting is not totaly OK I was with magic jack before and i have ported sucessfully my number to your servicebut when i try software that validate phone number it said that my number is a VoIP n...

Resolved! Add on for Europe?

I am planning to do a trip to Europe this summer and I wanted to know if there is add ons for oversea.

APN Tether Omitted info, Adding that and making it MORE Pronounced

You know how PPL have had issues with how to connect, and such, I find that the TETHER info omitted, and that's a shame HERE is the Tethering INFO: APN Tethering Settings: Name: Tethered Mobile Internet APN: isp.mb.com Proxy: Not set Port: Not set Us...

Resolved! LTE data is not working (Sony Xperia XA1 Plus)

Good evening Community, You can call me Koal. I am new to Public Mobile, and I'm in need of some assistance. Your help is GREATLY appreciated. I just purchased the unlocked Sony Xperia XA1 Plus smartphone, and...

Resolved! Getting "you don't have long distance add-on" while calling local number

I'm new to PM, still learning. I'm on $30 plan - Unlimited Province-wide Talk. Today I've tried to call local Vancouver number (778), but got "you don't have long distance add-on" message. Guy I've tried to call to is on Freedom mobile, he was also h...

Make payment

Hi, Can you help me to check if my payment go through or not.My account no. 10000000xxxxxxI tried used my credit card to pay a couple time. Please check if you over paid it or not. Thanks

Resolved! Transferring my phone number

Hi, I am new to Public Mobile. I have sent a private message about transferring my phone number from PC Mobile to Public Mobile along with all my details, but have not heard anything back. I'm not sure how long things take or how things work around h...

You have reached the limit for number of private messages that you can send for now. Please try agai

@CS_Agent You have reached the limit for number of private messages that you can send for now. Please try again later. WTF. How am I supposed to contact a Moderator, when I can't send PMs? This is my first PM today/this month/this year. My plan is se...

Resolved! Unlimited US calling....

I see the short-term add-on's for the US, but is there any way to add Unlimited US calling to a plan?? If not, any suggestions as to what to use??

RAN OUT OF DATA CLOSE TO END OF CYCLE: PLEASE HELP

Hello, I need to renew my data cycle so that I can get data again. I believe I ran out as my internet no longer works. Payment for my next 3 months should be today. Can I just pay now so that my phone will work properly again? Thanks, Jacob

Resolved! auto payment not working

Auto payment not taking funds off credit card. I called the card company and everything is okay on their end.

I'm using a voucher and it's not allowing the funds go to my account

I am trying to use my voucher and for some reason it is not allowing the funds go to my account please i need my phone

Resolved! Lost rewards

Oh Hi!Whilst changing my autopay card, Ive lost the existing autopay rewards that were going due to be billed. Is there any way to rectify this? MM

Resolved! Re-Activate a SIM card

I had a grandfathered plan on my phone but didn't renew it for like 5 months. When I wanted to add funds to it, it said that I wasn't registered on network. So I did a little bit of research a found that after 90 days without service a SIM card is de...

Re: Effective February 15th, changes are happening to Legacy/ Pioneer rate plans

I cant access my account to see if im a pioneer or legacy. Can i get some help

Limit of Private Messages

I just tried to send a private message, but it said I have reached my limit for private messages and can't send....this is outrageous considering that: 1) I haven't sent a private messages since July; 2) The Public Mobile (customer) service relies on...

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