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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1557 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3304 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32149 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43903 Views
  • 182 replies
  • 30 Bravos

Website Error

I just went to change my wife's plan to the $40 for 4GB plan and noticed the following omission:Looks like the number of days is missing. @CS_Agent

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DL00 by Great Citizen / Super Citoyen
  • 1566 Views
  • 10 replies
  • 4 Bravos

Resolved! Phone has been disconnected, login has been locked?

It appears that my phone service has been completely disconnected, and acccess to my account has been locked/suspended. This happened last night at around 10PM or so and hasn't been back on since.. My phone is up to date on everything. My phone says ...

LTEExpress by Great Neighbour / Super Voisin
  • 1692 Views
  • 4 replies
  • 0 Bravos

Resolved! Oracles

How do Oracles Type so fast????????No, but seriously thanks for helping people in the community. it really helps

joesugarman27 by Good Citizen / Bon Citoyen
  • 1899 Views
  • 15 replies
  • 9 Bravos

Accout credit after double charge

Hi my previous plan renewed today when i added funds to my account and when i changed my plan i had to add my money to get the new plan and so now ive been charged for both plans and its frustrating because there is no way to get a refund on my previ...

Nickjanderson by Great Neighbour / Super Voisin
  • 864 Views
  • 4 replies
  • 0 Bravos

Koodo offer from Public Mobile

I recently received an offer from public mobile to switch to Koodo.  The offer is really good and I am seriously considering taking it.  Unfortunately, the offer expires June 30, and I just paid for another 90 days with Public Mobile.  If I switch to...

afeddema by Great Neighbour / Super Voisin
  • 1169 Views
  • 4 replies
  • 0 Bravos

Why Public Mobile is the best!

Other then not being able to buy a new phone it seems to me that PM is second to none.Reception is just as good as Telus and Bell because they use the same towers. PM offers a very cheap roaming package. PM has add ons that roll over until used. PM h...

ohitora by Great Citizen / Super Citoyen
  • 1475 Views
  • 11 replies
  • 2 Bravos

Can’t call my parents 437 number

I’m trying to reach my parents at a 437 number which is a Toronto area code and it says that I require a long distance add on. I have province wide talk. Thanks!

ChrisAnthony by Great Neighbour / Super Voisin
  • 494 Views
  • 1 replies
  • 0 Bravos

porting

I am having troubles porting my number. i can make calls and it shows my old number but i cant receive calls

teebear by Great Neighbour / Super Voisin
  • 624 Views
  • 3 replies
  • 0 Bravos

Excellent activation process with Walmart in Richmond, BC

I called the Walmart before I head out and the guy on the phone was friendly and knew what I wanted.  I mentioned PM and the plan and he already told me that there was a $20 bonus credit for it.  I also mentioned that I have a referral and he also ex...

EdmondY by Model Citizen / Citoyen Modèle
  • 902 Views
  • 2 replies
  • 3 Bravos

Resolved! Signing out of all public mobile marketing SMS

Hi everyone,  Is there a method to sign out of all public mobile promotional and marketing sms? I had been getting some sms about koodo promotions and was wondering whether there's a method to sign out. I would still like to be notified about the pla...

Cheetah24 by Town Hero / Héro de la Ville
  • 1567 Views
  • 6 replies
  • 0 Bravos

SIM Card Not Working

I switched my Samsung A5 to your service a couple of days ago.  The SIM card in my phone doesnt work.  I can't get my Data to work and I can only call out on my phone. My phone cant recieve calls.  Can I replace my SIM card or is there a way to fix i...

elisapmacg by Great Neighbour / Super Voisin
  • 2270 Views
  • 5 replies
  • 0 Bravos

Resolved! How do I credit retroactively the person who sent me to Public Mobile?

When I initially signed up with Public Mobile at the local Walmart store, I was never asked who referred me to Public Mobile. A security guard at my wife's work is the one who told us about Public Mobile. Is it possible to retroactively give him refe...

eagle99 by Great Neighbour / Super Voisin
  • 914 Views
  • 3 replies
  • 0 Bravos

Buy a new phone

Hi there! I'm looking to buy a new phone through ebay.ca and wondering to know if it's safe to assume that any phne that works with Telus and/or Koodo will work with PM?

mirak75 by Great Neighbour / Super Voisin
  • 1677 Views
  • 6 replies
  • 1 Bravos

Forgot PIN number

Hello. I am going on vacation, and would like to use Wi-Fi on the move. But I have forgotten what my PIN number is. How can I verify it?

Resolved! New Public Mobile Customer

Hello all, I just activated my public mobile sim card and selected the $20 unlimited talk plan. I was wondering, does it also include unlimited texting within province?

Khalon by Good Citizen / Bon Citoyen
  • 2352 Views
  • 9 replies
  • 0 Bravos

Funds taken out of my account

So far I've had to put $190 dollars into my account for a 6GB per month account.  I've opened this on 17th May, it is now 22nd June. So that means I've paid $190 for 5 weeks of service. Clearly something has gone very wrong with the service.  Please ...

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jonahklein by Great Neighbour / Super Voisin
  • 1353 Views
  • 6 replies
  • 0 Bravos

transferring from a phone company

Hi,   Im switching out of Pc mobile into Public mobile for the $40 promotion plan. Although im having difficulties because i dont know how to do the switch. I dont want to buy the sim card and activate an account and then have 2 phone bills.  Can you...

Abeera by Great Neighbour / Super Voisin
  • 1570 Views
  • 10 replies
  • 0 Bravos

Resolved! Selected wrong plan. How to change ?

I just switched over and selected the 4 gig plan for 40$ i only need the data portion of this as it’s for my iPad. However its data on the plan is only 3G. I need the 4lte or whatever. How do I switch my plan I just activated it yesterday 

control

hi, i cant believe u guys dont have this stuff on file so that when we need something done we dont have to go thru all this rigamorole of verification...i mean if your pc knows to put my email and password in signin then it shood b able 2 accomplish ...

ges33 by Good Citizen / Bon Citoyen
  • 469 Views
  • 1 replies
  • 0 Bravos

a question about pricing

I would appreciate some help understanding the pricing of my plan. In the "My Plan & Add-ons" page it says that my plan includes:Unlimited International TextUnlimited Provincial Talkfor $27 per 30 Days In the "Payment History" page it says:Jun 2, 201...

hanchan by Good Citizen / Bon Citoyen
  • 886 Views
  • 4 replies
  • 0 Bravos

Waterloo, ON Walmart on Bridgeport/Weber

Wanted to say I had a great experience activating my Public Mobile line here - the rep knew exactly what I wanted and went through the whole process in 10 minutes. Got my referral code in, gave me a free SIM, in and out quickly and painlessly.Best pa...

persaudrd by Great Neighbour / Super Voisin
  • 1083 Views
  • 3 replies
  • 5 Bravos

Reusing Disabled email

Hello,I was a customer up until the Koodo text to switch to the $100 credit $40/4gb month deal. Now trying to sign My 2 kids up for the $40/4gb 3G deal. I realize I left PM but why disable my login to my account?  Can I not use this email address aga...

1973rvl by Great Neighbour / Super Voisin
  • 1640 Views
  • 10 replies
  • 0 Bravos

Iphone SE data not working

Just went on PM last night via walmart. have tried restarting phone, reinstalling sim card, resetting network. airplane mode on/off/. data on/off. No success. on 4gb plan. Frustrating! texting/calls work perfect. If I factory reset, will my contacts ...

4344 by Good Citizen / Bon Citoyen
  • 2164 Views
  • 15 replies
  • 0 Bravos

Cannot make local calls, they all say they are long distance issue

Hi guys, How do I resolve this issue? People I normally call who are obviously local now all return the message, this is long distsance and you do not have a long distsance plan.  I have province wide unlimted calling and i've only noticed this issue...

chanrobi by Good Citizen / Bon Citoyen
  • 2424 Views
  • 11 replies
  • 1 Bravos

Resolved! Why PM suggesting to switch to Koodo?

I know that Public Mobile and Koodo are part of Telus. Have read that PM is suggesting to switch to Koodo. Is there a plan to faze out PM?

ohitora by Great Citizen / Super Citoyen
  • 4829 Views
  • 18 replies
  • 0 Bravos
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