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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Autopay payment

Dear Sir or MadamI have set the Autopay and there is a task for my bank account that the pre-authorized payment must exceed $50. Now there's $10 balance in my SIM card and Plan for 30days is $40. And I found add-on need to purchase immediately. So ar...

No Service in Kamloops

I'm receiving a "no service" notification on my iPhone. Account is in good standing (zero balance owing) and I've already tried rebooting. What's going on?

Stonewalling

Being fed up with poor service, I am trying to leave public mobile but after many delays and push off, they refuse to release the number. how do I get my number.

No Service

Me and my wife are experiencing "No service." Both of our accounts are in good standing. What's the problem?

Invalid SIM card

I am trying to set up my account online and I keep getting an invalid SIM card message. Do I need to go back to the store to fix this? I have already tried several times, logged out, refreshed, etc.

Resolved! Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus

Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus Does this plan have canada wide minutes and canada wide data? Are all new plans Canada wide?

Resolved! Promo Data and Switching Plans > will I lose my promo data?

Hi All Just a quick question related to the promo data that I recently received in my account. I am due to be switching plans (moving up to a better-different PM plan) very soon and I am just wondering if the recent promo data that I received will re...

No connection

I bought. A $10 public Mobile SIM card I followed all the instructions and now my account is active. my new Motorola G6 play cell phone does not recognize that there is a SIM card or a network. I have been trying for 4 days now. I went to a kiosk whe...

Payment

Why did my credit card gor charge for month of september when i didnt sing for auto pay?I need to cancel/close this account since i dnt needed for october. How do i do that and get money back if possible? Thank You

Resolved! 2gb bonus with 60 plan

I'm asking for a friend who is considering. She's looking for 10g plan. Now I know that this one has 2gig I suspect USA only, but I'm hoping it's North America so it can be used in Canada as well. Can anybody confirm? I suspect it will show up as 2g ...

Resolved! Using phone in the USA

I'm on the $40 plan and I'm going to the USA for 2 weeks this month - do I buy the $15 international add-on in order to be able to make calls when I am there? What happens with data roaming? Thanks, Sarah

Resolved! Changing phone number question

I am getting calls from telemarketers. Is there a way i can change my phone number and keep my account and rewards?

International SMS and SMS

I have had zero issues then suddenly last night I cannot send international texts. I receive a Telus error 38 code. Sending SMS to my sister or daughter who live in the same city as I do and it will take 5-7 mins to send one then the next SMS sends i...

Public referral compliment

I really like the referral strategy you have on publicmobile. There are people on my local buy and sell that sell your sim cards and ask for the referance. A very good word of mouth advertising strategy

Resolved! Added US roaming text by mistake instead of talk and text, can it be changed

Hello, I added US roaming text by mistake instead of talk and text.Is there a way it can be changed?

iMessaging not working

We're new to PM and iMessaging does not seem to work well on our 3 iPhones (iPhone 8, iPhone 6, iPhone 5). 2 are on $15 prepaid plan and 1 is on $10 prepaid plan. All of them are on latest iOS and we have tried resetting and rebooting, and even try...

Resolved! Payment

I have a $25 plan each month. I receive:- $2 off for referring friends- $2 off for auto payment- $1 off for loyalty.I should pay every month $25. But each month $23 is taken off my bank account. Should that not be $20??

Resolved! PM App

I have only read a few posts so far. Has there been any discussion of a public mobile app? Does that defeat the purpose of the Public Mobile service

invalid sim on i8

Hi everyone, haven't been on the community in a long time and glad to see it's still thriving. My wife is having issues with regards to her service and keeps showing invalid sim and having to reboot the iPhone 8 she has been using for a while with PM...

Some texts send, some don't...

Hi, I'm having difficulty sending texts. I can send texts to some people on my contacts list, but not to others. I have tried changing my APN and have pulled my SIM card out and put it back in. No joy. Please could anyone offer any other ideas? Thank...

Hi what happen for my account

Hi can u take look about my account

Activation Problem HELp

Ok so i filled up all the required questions while setting up a new sim card. After reaching the final step where it showed me all the information i filled up i realized there was a mistake in the security question so i clicked on the previous page b...

Activated iPhone how to get service

Just activated my neighbour's iPhone. Can access account but have no service. Asking to set up data? How do we proceed. Both clueless on iPhone stuff.....

Golly! I now have all kinds of badges!

But it's too bad that I cannot log in to sign up! See my messages elsewhere here! And again the BBCODE sux. I'm sure it's not Lithium's fault. (note- I can easily use the vernacular of the teenieboppers here that are 60 years younger than me)

Resolved! Calls not coming through

Friends family and work have tried to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

Resolved! autopay

how can I use autopay as a new member if I don't have a cell phone number?

Resolved! transfer my number from pc mobile

HI, I have just acivated my public mobile plan, can you please assist with transferring my old number to my new service.

Resolved! 404 Error but SIM activation no longer working - 404 Error after credit card information

I went through registration twice (first 404 part way through)... the second time, I went through the SIM card entry, porting number, credit card... then it displayed a 404 error. I could not log in with the account information I provided... so I att...

Resolved! Payment

I signed up my 94 year old rather on a basic plan. I thought it was to be on autopay on his credit card. I was wrong. How do I access his account I setup? I cannot remember the email I setup for him. Is there a way to start over again? Or can I...

Resolved! Type of phone

What type of phone do i need to get an account?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Autopay payment

No Service in Kamloops

Stonewalling

No Service

Invalid SIM card

Resolved! Special Offer! $25 for 500 MB + 500 MB AutoPay Bonus

Resolved! Promo Data and Switching Plans > will I lose my promo data?

No connection

Payment

Resolved! 2gb bonus with 60 plan

Resolved! Using phone in the USA

Resolved! Changing phone number question

International SMS and SMS

Public referral compliment

Resolved! Added US roaming text by mistake instead of talk and text, can it be changed

iMessaging not working

Resolved! Payment

Resolved! PM App

invalid sim on i8

Some texts send, some don't...

Hi what happen for my account

Activation Problem HELp

Activated iPhone how to get service

Golly! I now have all kinds of badges!

Resolved! Calls not coming through

Resolved! autopay

Resolved! transfer my number from pc mobile

Resolved! 404 Error but SIM activation no longer working - 404 Error after credit card information

Resolved! Payment

Resolved! Type of phone

Promotion is gone from my account?

why there is no option to downgrade?

Cant make and receive call and messages.

Service not working

Kini Mobile Port IN