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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51706 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60056 Views
  • 186 replies
  • 30 Bravos

want to change price plan

so I have no net left I want to change to the 18 gb over 90 days can I change it or do the mods have to thanks

Kitkat86 by Good Citizen / Bon Citoyen
  • 1427 Views
  • 11 replies
  • 0 Bravos

Resolved! Upgraded Plan

Hi!I upgraded my plan 3 days into a new billing period, but it would appear I have been charged twice for the same time period. My former plan ($111+tax/90-day cycle; renewed/paid on July 11, 2017) was upgraded ($156+tax/90-day cycle; completed on Ju...

flyntball by Great Neighbour / Super Voisin
  • 1072 Views
  • 1 replies
  • 0 Bravos

options and what i got

i set up for unlimited talk and text for ontario no data for $90 plus tax..paid for it...then got a text saying i'm not setting up for texting..have emailed pm a few times and get no response...leaves me just irritated as if i try to update my servic...

GOLDEN66 by Great Neighbour / Super Voisin
  • 571 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM Not Supported

Had Rogers unlock my phone yesterday. Apple Iphone 5. - wiped my phone, restarted. restored. - following the unlocked procedure from Apple.- - got a text at one point saying the phone was unlocked.from Rogers - signed up for PM. - tried to put in new...

xvodax by Good Citizen / Bon Citoyen
  • 3976 Views
  • 9 replies
  • 0 Bravos

Account suspened, please help.

Account suspened due to balance overdue. Paid off the balance yesterday but my account stilld saying " Your account has been suspended". 

ppdog by Great Neighbour / Super Voisin
  • 892 Views
  • 3 replies
  • 0 Bravos

cant buy US text and talk bundle

so im in the US and went to addon text and talk roaming bundleit charged to my credit card and now the money is in my funds .....but no mater how many times i try it will not add the add on.I have the 28$ plan canada wide talk and text any ideas? Im ...

goodwrench by Great Neighbour / Super Voisin
  • 1213 Views
  • 6 replies
  • 0 Bravos

Resolved! How can I see which month I received a reward badge?

I just looked at my profile, for the first time ever, b/c I got an email saying I had a new badge (it was for posting an Idea). While I was there I noticed I have 2 "top 5% contributor" badges, which might mean I have a couple of months of $4 rewards...

rob79 by Model Citizen / Citoyen Modèle
  • 1977 Views
  • 7 replies
  • 0 Bravos

SERVICE DOWN: Cannot connect to Public Mobile Network

I am not able to connect to the public mobile network. My account is active and just suddenly stopped working today. When I try to make calls it tells me I don't have long distance on my plan  (even though it is a local call, and this happens for all...

Alison by Great Neighbour / Super Voisin
  • 732 Views
  • 1 replies
  • 0 Bravos

Resolved! How much 3G data is included in $40 promotional plan

Can Oracle's or moderators please explain how much exactly 3G data total (included the bonus) new customers will get on $40 promotional 3G plan. The explanation on the website is not really clear. Also there are no zones for a talk I hope? Not like c...

pulp74 by Model Citizen / Citoyen Modèle
  • 2543 Views
  • 12 replies
  • 0 Bravos

Question About Plan Changes After Ordering Sim Card

Hello everyone,  Yesterday I ordered 2 sim cards hoping to take advantage of the 3GB / 90 days for $111 for both myself and my wife but, unfortunately, I just found out that all of the plans have changed. Will this plan still be honoured as we ordere...

cshrives by Great Neighbour / Super Voisin
  • 803 Views
  • 2 replies
  • 0 Bravos

SIM Cards At WOW! Mobile

Looks like you will be able to get a SIM card at WOW! Mobile locations starting July 21st. http://mobilesyrup.com/2017/07/14/public-mobile-sim-cards-are-coming-to-wow-mobile-locations/

SWM by Good Citizen / Bon Citoyen
  • 3939 Views
  • 16 replies
  • 1 Bravos

how to cancel one order I put yesterday

I got my sim card, and put a plan order last night.Today, I find the plan is 3G data, not a LTE. I have to cancel it  and get my money refund.Don't know how to do it.BTW, whith the "Your Mobile Activation Details" email information,  I can't login my...

wysxs by Great Neighbour / Super Voisin
  • 1043 Views
  • 3 replies
  • 0 Bravos

Resolved! PM features

Now that PM costs the same or more than Koodo, Fido, corp plans on Telus, Rogers etc.. for LTE plans, will PM now consider implementing name display and volte on their network like Telus? 

shawnie_boy by Model Citizen / Citoyen Modèle
  • 1207 Views
  • 4 replies
  • 1 Bravos

Resolved! Trying to talk friends and family to join PM

I've been trying to get friends and family to change over to PUBLIC MOBILE but now that the plans jumped in price it's harder and harder to get them to change..It's still a pretty good plan and deal but much higher in price when I signed up one week ...

Ottawatech by Good Citizen / Bon Citoyen
  • 1652 Views
  • 6 replies
  • 0 Bravos

Resolved! refund on my account

Hi, I would like a refund on my account. I accidentally did one-time payments (total of $25) to my account I would like it refunded. Please advise.Thank you,Jacky

jleung by Great Neighbour / Super Voisin
  • 790 Views
  • 1 replies
  • 0 Bravos

Resolved! Account Suspended - no call or text

Hi There, my auto-pay or renewal date was 12-jul and now on self serve it says my account is suspended. i am not able to make/receive any calls or text. is there anything that can be done soon ot resolve this as i am without contact number now. i am ...

Acct_suspend_overview - Copy.JPG Acct_suspend_payment - Copy.JPG
hv397 by Good Citizen / Bon Citoyen
  • 2791 Views
  • 8 replies
  • 0 Bravos

Password Reset

I have been trying to get assistance for over a week to reset my password I have had a number of emails with information on resetting my password but they are not working Please contact me  ThxReg

RegStanton by Great Neighbour / Super Voisin
  • 812 Views
  • 2 replies
  • 1 Bravos

Unlock a telus iPhone

Hi there, I am in need to unlock my iPhone. I bought the iphone off kijiji but is from a telus user. I do have the credits in my acccount right now to get it processed. I do not know where the email contact link is so I am posting here to ask for urg...

DamianHa by Good Citizen / Bon Citoyen
  • 1897 Views
  • 10 replies
  • 0 Bravos

Resolved! Ontario province wide talk

Hi, I have the Ontario province wide talk as a part of my plan.I was wondering if i can still receive calls when i travel to alberta thanks.

sunnytang by Good Citizen / Bon Citoyen
  • 1408 Views
  • 3 replies
  • 0 Bravos

Resolved! No Data Usage

Hi,I have been using PM for 6 months already and since yesterday evening, I have not been able to connect to the internet using my phone. I am getting close to my billing cycling and received a notification last week that I have used up 95% of my lim...

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akshea by Great Neighbour / Super Voisin
  • 1162 Views
  • 2 replies
  • 0 Bravos

Your account has been suspended

Hi Guys: Logged in to my account, and a message says - Your account has been suspended. I am on credit card auto pay.  My current plan is suppose to be good till APRIL , 2017Am I suppose to have a positive balance in the account? my cell phone no. 41...

snppoy by Good Citizen / Bon Citoyen
  • 798 Views
  • 2 replies
  • 0 Bravos

Ironic

Now that it is a day later after the release of the new plan pricing was doing some reading around.Less for less. Public Mobile, Canada’s prepaid wireless brand, is launching its first ever brand campaign, ‘Less for Less’. The campaign promotes the c...

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