Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So since when can you not change your plan after your plan expires? Currently on a grandfathered plan, so the system does not allow me to change it online. Called 611 to change my plan and make a payment and the operator told me that because my plan ...
Hi, I purchased the wrong data add-on by mistake: "US Roaming - 250 MB Data/Itinérance É-U - 250 Mo". Indeed, I live in Canada and I cannot use it. Is it possible to have those funds transfered back to my account so that I can purchase a different ad...
Help get my account it says its disabled
I need to get my account number but i can't access my self serve account
I have a question regarding my account, but I cannot find the phone number to reach public mobile customer service. I called Telus to see if they could help, but they wouldn't. Could someone please tell me the number. 611 didn't give me an option to ...
put on some voucher to put my phone back on and the value is not right
I think I read or heard somewhere that as long as you have a phone that's locked to the parent company, like if I have a roger locked phone, I can use Fido's network on it without having to unlock the phone. Will a Telus locked iphone work on PM?
Cost $8, followed by a confirm $9.04 amount and success.Under My Account > My Add-ons "200 min US and Canada Long Distance" is there. I tried to make both an out of province and US call today (June 7/17) and both do not work with a PM message saying...
Almost everyday I receive a voice message sent from 1 866-751-2167 with a case number to collect my information. Can anybody help me block this number? thank you
I just moved over from Freedom because of new reception issues in my area and it's far worse on Public. LTE is 2 bars to 0, I have to switch my phone preference down to a 4G/3G to get 2-3 bars. Data rates are under 7 both up and down. I tried 2 diffe...
Suddenly today I have lost the ability to call 1-866 number. My plan doesn't renew until August and I have made bo changes to my account. Please help as I need to call these numbers to stay in touch with my homecare nurses.
Just noticed I have been awarded my May community reward. I'm sure others will have it in their my account. Thank you PM.
Hi. I have purchased Three 1GB Add-Ons, BUT they're not showing in my self-serve.Can a Moderator check and see what's wrong?
I just changed my plan and topped up my account with the funds needed. and my account wasnt updated. now if i try and change the plan it will not allow me. can someone look into this please. thanks
Well finally got a chance to see what happens while in USA after the new roaming features announced. Couple very strange things (& some that definately require improvement). After crossing border, phone jumped on to T-Mobile (surprised since I had as...
Hi I used to be with public but switched away. I now need a second line and am thinking about having that on public mobile. But can anyone share LTE speed in b.c if possible close to new Westminster.
I've just come across to your website for a new phone company and you got Services located where my city is. What is public mobile who runs the company what do you guys offer and how do you guys work like you guys got no information like that like ar...
Hello I switched my plan online to the talk, text and data plan as I didnt have enough for the data this month. I had $38 in my account. The plan was $37. It took my balance but will not let me use my phone it keeps saying I dont have an active plan....
My billing period is the 19th.On May 20th, I got the 75% used text message from PM.On May 31st, I got the 95% used text message from PM.Now my data is cut off (got the "Login into Network") message on my Android 5.x phone.But I login to PM and I add ...
Hi everyone, I've had a very frustrating time messaging a mod today and really want some help I haven't been able to get. I tried to get this person to add 3 GB of data for US roaming and a US talk and text plan. At first I was told to add money fir...
Hello all. So I forgot to update the expiry date for autopay on both my wife and my PM accounts. Mine isn't due for a couple more days but hers was supposed to be charged today. Realised my mistake and when I logged in it says in her my account PLAN ...
Hello, I'm in US and would like to add US Call add-on to my account. I tried to call *611 but it is not working. I can't find a way to do it on the website. Is there a way to do it while I'm here in US? Thanks,
I have an Ontario plan can I use my Data in Montreal PQ.
At step 5 it says "your credit card transaction was denied by your card issuer", however I was charged $135 for the public mobile services. I then tried the sim card in my phone (iPhone 6s) and it says "no service". I would like for there to be servi...
Help! Phone has been working fine for the last 3 months and now I can't make or receive calls. I reviewed the activity on my phone and there has been calls to a number that i did not make.
I got the $120/3 mo. 12 GB data unlim text/call plan back in January. I want to change from province wide calling to Canada wide.I don't want to lose my double data bonus. How do I change my plan? Can't I just pay the difference between province wide...
Just purchased the $15 international talk addon only to find I still can't call Australia with my PM phone. The list of available countries is not shown on the order page (I think this is a little disingenuous). What are my options here? I now have 4...
This may be the 3 speed tests that will ultimately end the conspiracy of PM throttling the speeds. These tests were done in Niagara Falls, ON at 9:30PMI was on LTE-A with a 2 Carrier Aggregation with both on Band 7
so i changed my number online friday,only to have 30-40 text from people i dont know the next day on my phone...some very sensative and private infoormation about this ladys life i might add,then i find out she getting my text and some super private ...
Hi. I just want to make sure of this before purchase the SIM.I'm currently using PM and really happy with it.my mother in law will come from S.Korea and stay 3 month this summer, so I think PM's 90 day plan is best fit for her.my question is...she is...
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